- Review Amazon Connect architecture.
- Discover how to create an Amazon Connect instance.
- Assess how to configure users.
- Identify how to route issues.
- Analyze metrics.
- Discover how to integrate DynamoDB.
- Assess how to build a LEX chatbot.
Skill Level Beginner
- [Instructor] Hello and welcome. It is my pleasure to take you on a journey with this introduction to Amazon Connect. We'll be using some of the latest cloud technologies available today to create great customer experiences with features such as personalized contact flows in chat box. Whether you're a contact center veteran, business owner, operations manager, or an engineer wanting to upscale yourself with the latest AWS contact center solution, then this course is for you. Many companies are moving to the cloud and need to understand its capabilities to fully support their workloads. They are needing highly skilled and knowledgeable people to help them achieve their vision.
And this course will help you with a solid foundation on both of those aspects. We'll explore the architecture of Amazon Connect, build an instance, navigate the UI and key features. Following on to build our first IVR that pulls customer data from a database and uses a chat box for a conversational customer experience. I'm Daniel Bloy and it is my pleasure to join you on this journey. I'm excited to work with you so let's get going.
1. Amazon Connect Overview
2. Create an Instance
3. User Configuration
4. Routing Configuration
5. Metrics and Quality
6. Lambda and DynamoDB Integration
7. Conversational Contact Flows
Next steps1m 19s
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