About the Author

Alicia Katz Pollock is a certified trainer who runs MacPac Academy and Royalwise Solutions.

Alicia built her first database when she was 13 years old for her father's dental office, to send patients cleaning reminder postcards every six months. Now she's a member of the Apple Consultants Network, a Microsoft Certified Trainer, and a Microsoft Office Specialist, Master Level, in Word, Excel, Access, PowerPoint and Outlook. She runs MacPac Academy in Portland, Oregon, and provides both home and corporate computer training through Royalwise Solutions. You can follow her on Twitter at MSOfficeTeacher and on YouTube through the GetTheMaxFromYourMac channel.