Join Christopher Matthew Spencer for an in-depth discussion in this video Managing checkout, part of Making Money with Airbnb.
- Let's talk about the check-out.…If you're hiring a housekeeper to manage the…cleaning of your accommodations,…schedule their arrival to coincide…with the guest check-out time.…If you've got guests arriving later the same day,…it's important to get started on time.…The space should be checked for any damanged…or missing items and while it is rare,…it does happen.…A missing towel, or a broken tumbler,…should not be cause to contact your guest…with an angry email or phone call.…It's part of doing business,…and while it happens with little frequency,…it does happen.…
I do not charge guests for broken dishes or glasses…since I don't buy expensive ones.…A damaged or missing towel also occurs on occasion.…Look at the bigger picture,…some wear and tear is normal, and that includes shrinkage,…which is the term used for missing or damaged items.…If anything serious is at issue, photos should be taken…at the time it's discovered.…If you're not present during the cleaning,…ask your housekeeper to notify you, thumbs up,…if everything is ok.…
AuthorChristopher Matthew Spencer
Christopher Matthew Spencer, a successful Airbnb host, first acquaints viewers with Airbnb and the requirements—both in terms of mindset and property—needed to venture into the Airbnb world. Then you'll learn how to prep a property, stock it with amenities that will garner 5-star reviews, and craft an attention getting listing that covers everything from the headline to property descriptions and guides. The course also explores how to manage guest interactions, deal with housekeeping and maintenance, and promote listings outside of Airbnb. Start watching to learn how you can profit from this great sharing economy platform.
- Evaluating whether Airbnb is right for you
- Writing about and photographing the property
- Establishing a price for your Airbnb rental
- Planning for ongoing maintenance
- Preparing the kitchen, bedroom(s), and other spaces
- Stocking your rental with amenities
- Scouting the competition
- Managing guest interactions, including check-in and checkout
- Working with guest feedback
- Promoting your Airbnb rental
Skill Level Beginner
Q: This course was updated on 02/03/2016. What changed?
A: We added one video on Airbnb's Instant Book feature.
1. An Overview of Airbnb
2. Preparing Your Property
4. Ready, Set, Go! Getting Up and Running on Airbnb
5. Service Is Your Brand: Managing Guest Interactions
6. Housekeeping and Maintenance
7. Working with Guest Feedback
8. Tips for Success
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