Join Christopher Matthew Spencer for an in-depth discussion in this video Managing booking requests, part of Making Money with Airbnb.
- I'm going to address the process of managing booking requests. You have a few different ways to approach this, so let me show you what works best for me. One way is by using the Instant Book feature. Maybe you're not too picky about who you host so this might be a good option for you. From your account, hover over the Host menu. And then click Manage Listings. Click on the Instant Book icon here. And now the feature is set up in all your listings.
There's a down side, which is that anyone can book your property. But rest assured instant bookings can only come from AirBnB guests who have provided a profile photo, a personal message, and who agreed to your house rules. A few things to know. When you've booked a guest by vetting them out manually, canceling a booking can have some steep penalties, including fees of up to 100 dollars. There'll also be an animated public review of the cancellation, and the laws of eligibility for AirBnB's price super host status for an entire year.
And because host cancellations can have serious implications on a guest trip, you won't be allowed to book dates on AirBnB that you've cancelled without the guest consent. In the rare case that you don't feel comfortable with an instant booking guest, before or during the trip, you can always cancel penalty-free up to three times a year. Head over to an individual accommodation listing by clicking Manage Listing Encounter. Hover over the left hand side, and click on the Instant Book menu.
From here you can control your bookings by offering Instant Book only to guests recommended by other hosts through positive reviews. You'll still receive booking requests from newbies, but you'll have the option to decline a guest when you're not comfortable. Here in this Advance section you can set the lead time for preparing your Instant Book rental. Sometimes, to prepare your rental, you need an extra day or so to clean the property before a guest checks in. There's a handy link to edit your house rules.
And guests will be required to aprove that they've read them prior to using the Instant Book feature. The Instant Book feature is totally optional. And if you'd like to personally hand-pick every guest, then you can always turn the feature off. The first thing that will happen when you recevie a new booking request is you'll get an email with the reservation details. You can pre-approve the booking, decline or ask questions by going to the bottom of the reservation email and clicking Reply.
You can elect to decline the reservation but, if you aren't sure and you want to learn more you can engage in a conversation. I'm going to go ahead and send Lauren a quick message just asking a few questions. Once you're done typing your message, click Send Message. This is very helpful for someone who's new to AirBnB, and has no prior guest reviews. Many of my guests are first timers. Keep communication friendly, but don't get too personal. You can ask questions such as: Are you traveling for work or vacation? What time do you plan on arriving? Have you visited this neighborhood before? Are you traveling with pets or children? And how many people will be staying? Keep in mind that until you approve a guest inquiry the dates will remain available for booking with someone else.
Accepting more guests improves your acceptance rate and places you higher in search. While ignoring a reservation will damage your response rate. You can see a complete list of upcoming reservations by again hovering over the Host menu and then clicking on the link Your Reservations. From here you can print a confirmation, change or cancel a reservation, report a problem, and see the message history.
Christopher Matthew Spencer, a successful Airbnb host, first acquaints viewers with Airbnb and the requirements—both in terms of mindset and property—needed to venture into the Airbnb world. Then you'll learn how to prep a property, stock it with amenities that will garner 5-star reviews, and craft an attention getting listing that covers everything from the headline to property descriptions and guides. The course also explores how to manage guest interactions, deal with housekeeping and maintenance, and promote listings outside of Airbnb. Start watching to learn how you can profit from this great sharing economy platform.
- Evaluating whether Airbnb is right for you
- Writing about and photographing the property
- Establishing a price for your Airbnb rental
- Planning for ongoing maintenance
- Preparing the kitchen, bedroom(s), and other spaces
- Stocking your rental with amenities
- Scouting the competition
- Managing guest interactions, including check-in and checkout
- Working with guest feedback
- Promoting your Airbnb rental
Skill Level Beginner
Q: This course was updated on 02/03/2016. What changed?
A: We added one video on Airbnb's Instant Book feature.