About the Author
Adam Metz is the VP of business development at Metz Consulting, which offers training on customer relationship management. Adam has worked with more than 100 companies, helping them acquire, manage, monetize, and retain customers from the social web. His first book, There Is No Secret Sauce, is currently in its third printing. Adam's second book, The Social Customer, was released in fall 2011 and was a #1 bestseller in the internet marketing and customer service categories on Amazon. Adam lives in Oakland, California, with his fiancée.