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When mission statement and KPIs conflict

When mission statement and KPIs conflict: Balanced Scorecard and Key Performance Indicators
When mission statement and KPIs conflict: Balanced Scorecard and Key Performance Indicators

In this video tutorial, accounting professor Kay Stice explains if there is a conflict between the mission statement and a key performance indicator that is used to evaluate employees, then the employees will ignore the mission statement and only pay attention to the KPI. Be cautious when crafting the mission statement and KPIs to ensure that employees don't ignore the mission statement.

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Skill Level Intermediate
1h 17m
Duration
141,508
Views
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Skills covered in this course
Business Accounting Business Skills Finance

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