Join Jim Stice for an in-depth discussion in this video Stay focused on what is important, part of Balanced Scorecard and Key Performance Indicators.
- Well, we've learned a lot about balance score cards…and key performance indicators.…Have you found any way to use this information…to help you in your personal life?…- Yes, I have.…- How?…- Well it's right here.…See this? This is my personal balance score card.…- You have a personal balance score card?…- Absolutely, this is where I keep track…of a few key measurements every day…to make sure I'm doing the most important things in my life.…- Give me an example.…- Okay, I'll give you an example right here.…Right here, I write down my weight every morning.…
- You just weigh yourself and write it down?…- Yeah, I write it right here.…Knowing I'm going to weigh myself…and write it down the next morning…causes me to think twice today about grabbing…donuts or potato chips and shoving them into my mouth.…- What else?…- Well right here I make a little mark each day…so see if I've read a story with my daughters.…See, I have two daughters, 14-years-old.…- How does that influence your behavior?…- All right, well when it's getting late at night…
In this course, accounting professors Jim and Kay Stice explain what KPIs your business should consider in a balanced scorecard, from financial goals to employee and customer satisfaction. They describe how to craft a clear mission statement that complements your KPIs, and how to tie performance to incentives. Plus, get a look at KPIs in action, as Jim and Kay break down a case study examining a trucking company's balanced scorecard.
- The importance of KPIs and measuring performance
- Financial goals and measure
- Customer needs and satisfaction
- Employee growth
- Creating an effective mission statement
- Linking measurements and rewards
- Examining a KPI case study