Skip navigation

Internal processes measures

Internal processes measures: Balanced Scorecard and Key Performance Indicators
Internal processes measures: Balanced Scorecard and Key Performance Indicators

In this video tutorial, accounting professor Kay Stice explains how internal processes measures in the balanced scorecard framework help a company monitor how the business is actually working. He focuses on three key areas of internal process measures, including innovation, operations and the service-after-sale.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 17m
Duration
45,158
Views
Show More Show Less
Skills covered in this course
Business Accounting Business Skills Finance

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now