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Internal processes measures

Internal processes measures: Balanced Scorecard and Key Performance Indicators
Internal processes measures: Balanced Scorecard and Key Performance Indicators

In this video tutorial, accounting professor Kay Stice explains how internal processes measures in the balanced scorecard framework help a company monitor how the business is actually working. He focuses on three key areas of internal process measures, including innovation, operations and the service-after-sale.

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Skill Level Intermediate
1h 17m
Duration
140,388
Views
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Skills covered in this course
Business Accounting Business Skills Finance

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