From the course: UX Foundations: Accessibility
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Accessibility and user research
From the course: UX Foundations: Accessibility
Accessibility and user research
- Listen Observe Discuss Probe Those are all things you'll do as a user researcher and you need to be sure to include people with disabilities in those activities too. You'll want to ask them the same questions. Observe them working. Invite them to talk aloud sessions and participate in card sorting exercises. The golden rule here is that if you're doing research include people with disabilities in everything. It isn't always easy. In fact, sometimes it poses significant challenges. Many researchers use online card sorting tools that require you to drag and drop virtual cards into different piles. That card sorting tool may not be accessible to people with disabilities though. Which means that your choice of tool automatically excludes a certain group of people. A group of people that you already know you need to engage with and include. Customer feedback survey tools pose the same challenges. They may be unusable to someone using Dragon NaturallySpeaking or may not even work with a…
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