Join Mike Meyers for an in-depth discussion in this video Troubleshooting theory, part of CompTIA A+ (220-902) Cert Prep: 1 Introduction to Computers.
- One of the things that drives people crazy…about getting things fixed in the IT world,…is trying to develop a process to get that job done.…If you look at, for example, the automotive industry.…If you need to change the brakes in your Chevy,…there is very, very specific procedures…that you can get from Chevrolet that…tell you how to fix your brakes on your Chevy.…And since the 1980s,…the IT world has been trying to copy that.…And it has been, in my opinion,…incredibly unsuccessful at that process.…
Now be that as it may,…the Comptia A+ has very a specific set of objectives…known as troubleshooting theory.…And this is where Comptia is trying to…tell you what discrete steps you must do to fix stuff.…Now whether me or author decides that…he agrees with all this or not,…is really not that important,…simply because Comptia A+ obsesses…on these individual steps,…and you have got to memorize them all.…So we got a choice, I could just sit here…and list them out to you,…or better yet, why don't I show you?…The best way to really understand…
In this introductory course, Mike Meyers explains the basics of how a computer works and the operational procedures that are key to any well-running IT team, including soft skills such as professionalism, communication, and safety. In Chapter 2, Mike tours the four most recent versions of Windows, as well as the OS X and Ubuntu Linux operating systems. He shows how to navigate to essential tools in each OS and explains how to manage virtual memory (RAM).
Details about the CompTIA A+ certification and the exam blueprints can be found at https://certification.comptia.org/certifications/a.
- Interacting and communicating with clients
- Understanding the top three threats to a PC
- Touring Windows Vista, 7, 8, and 10
- Touring OS X and Linux