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Introduction: IT Service Management: ISO20000
Introduction: IT Service Management: ISO20000

Learn the core components of ISO/IEC 20000, the first international standard for IT service management.

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Skill Level Advanced
4h 50m
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Q: The instructor mentions that the slide deck will be included in the course materials. I downloaded the exercise files, but I don't see the slide deck. Where is the slide deck?

A: Unfortunately, this is a recording of the live lecture and the materials referred to were give out to students in the room, but are not available for this experience.

Skills covered in this course
Network Administration IT

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