Join Mike Meyers for an in-depth discussion in this video Communication, part of CompTIA A+ Exam Prep (220-902) Part 1: Introduction to Computers.
- The most important part of professionalism…and communication takes place at the interaction…between the customer and the technician.…Now the A+ goes into a great deal on all this interaction…and they're very important issues,…but I don't really like the way that A+ organizes this.…So what we're gonna do here is…we're gonna have a little bit of fun.…I'm gonna pretend to be the customer…and I'm gonna have Ford be the technician,…and we're gonna through my six step process.…That six step is number one, setting the stage.…Number two, being attentive.…Number three, being polite.…
Number four, handling problems.…Number five, don't snoop, and number six finish the job.…Let's start with number one, setting the stage.…- Hi, are you Mike Meyers?…- Yeah I am.…- Hi, I'm Ford, the tech.…- Hey Ford.…- How you doing?…- Good, good. - [FORD] Good.…- I see you're right on time.…- Yeah, thanks, I was wondering if now is a good time…to get started working on your computer problem?…- Let me close a couple of documents,…and I'll be ready to go.…
In this introductory course, Mike Meyers explains the basics of how a computer works and the operational procedures that are key to any well-running IT team, including soft skills such as professionalism, communication, and safety. In Chapter 2, Mike tours the four most recent versions of Windows, as well as the OS X and Ubuntu Linux operating systems. He shows how to navigate to essential tools in each OS and explains how to manage virtual memory (RAM).
Details about the CompTIA A+ certification and the exam blueprints can be found at https://certification.comptia.org/certifications/a.
- Interacting and communicating with clients
- Understanding the top three threats to a PC
- Touring Windows Vista, 7, 8, and 10
- Touring OS X and Linux