Frequently asked questions

I am running Norton Personal Firewall, and I am having trouble accessing the movies.

If you are running Norton Personal Firewall, or if you have Privacy Control activated, please do the following:

  1. Double-click on the SSL-Secured icon (the padlock) in the lower right-hand corner of the online library screen. The Certificate Information screen will appear. Double-click on the Install Certificate icon. When the Certificate Import wizard appears, install the certificate by clicking the Automatically Select button. Continue through the Install wizard by clicking next, etc.
  2. Open Norton Personal Firewall and deactivate the Privacy Control, so the status reads "Off."
  3. Restart your computer. You should now have full access to the online library.
Ready to join?


>Try free video tutorials

Multi-user solutions

Save on groups of 5 or more with custom solutions for schools and businesses.

Gift subscriptions

Thanks for signing up.

We’ll send you a confirmation email shortly.


Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

Keep up with news, tips, and latest courses with emails from lynda.com.

Sign up and receive emails about lynda.com and our online training library:

Here’s our privacy policy with more details about how we handle your information.

   
submit Lightbox submit clicked