To view the most common questions, please select a category/sub-category from the
drop-down menus below that best suits your area of interest. You may also search
a string in all FAQs (search will be performed over questions and answers).
As an educational company, we do our best to make our training accessible to students and educators. A Discounted Student Enrollment Program is available for our online library. For additional information, please click here to visit the Educators’ Resources area of our website.
This is a QuickTime bug that has the following fix: If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the movie has downloaded by looking at the controller bar at the bottom of the QuickTime window. You will see the bar fill in with gray, from left to right, as the movie downloads. Once the controller bar is completely filled in with gray, the movie has finished downloading.
To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the Allow Sites to Set Cookies box. Click OK.
In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.
In Internet Explorer, go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.
Close and restart your browser. If you still receive the error message, check the clock on your computer. Make sure the date and time are correct, and then log in again. This should resolve the problem.
-uninstall <msi package> /quiet
The msi package was included
in the initial installer.
The command line should
indicate which version of the msi package you are using, so it should look like
one of these:
-uninstall lyndacomOfficeRibbonSetup32.msi /quiet
msiexec.exe -uninstall lyndacomOfficeRibbonSetup64.msi /quiet
After the command is executed
on the users' machines, the plug-in will be silently removed.
In many cases, disks are not defective and do not need to be returned. Please review the following list of FAQ technical support topics. This will solve most issues. If you are still having a problem after using this troubleshooting guide, please contact us as described below.
Problem: I don’t see any video.
Solution: Make sure you have the latest version of the free QuickTime player installed. If you don't, download it from the Apple website.
Problem: When I try to open the exercise files, I receive an error message that says "Unexpected file format."
Solution: The native software application is required to run the exercise files (for example, Photoshop if they're PSD files, XLS if they're Excel files, etc.). Make sure you actually have the software used in the tutorial installed on your computer. Also, be sure to check the software version. For example, if you are using the CS3 version of Flash, you need to watch our Flash CS3 tutorials, not our Flash 8 tutorials.
Problem: On my Windows operating system, I don’t see any video or I receive an error message that says "Script runtime error."
Solution: Make sure you have the latest version of the free QuickTime player installed. If you don’t, download it from the Apple website. If you continue to have problems viewing the video, uninstall QuickTime and reinstall the latest version.
Problem: I can't see the entire movie or the movie plays audio only.
Solution: Make sure your screen resolution is set to 1024 x 768 or higher. To check your screen resolution, right-click on your desktop, click on Properties, and then click the Settings tab at the top.
Problem: I can’t see any video for the first few seconds.
Solution: This is a known QuickTime 7.0.2 issue. Wait until the video starts to appear and press the Back button to start at the beginning of the movie. We are working on a better solution to this problem.
If you have tried these solutions and your disk still doesn’t work, please use our contact form to contact our Customer Service department. Please let us know that you have followed the instructions in this troubleshooting guide, and include the following information:
If your disk is defective, we will send you a replacement disk at no charge, and we'll do our best to get it to you quickly. If you contact us Monday through Friday, we usually ship a replacement disk within 24 hours. If you contact us on Saturday or Sunday, we can ship a replacement disk on Monday.
There are two modes for viewing the training on lynda.com CD-ROMs. You should see the icons for both these modes when you run the CD on your computer, in a folder with the license agreement, etc. Standard mode opens the movies full-screen. Window mode (labeled WinMode) will open the movies in a smaller window. Double-click on the WinMode icon to open the tutorials in this mode. The same menu, features, and movies are accessible from each mode.
The lynda.com mobile site, m.lynda.com, is a mobile-optimized version of the full lynda.com site, tailored for the small screens of mobile devices, so you can access the training library on the go.
While downloading and using the exercise files can further facilitate learning, the exercise files are not essential. The self-paced training usually involves the manipulation of assets, such as an image, web page, or design, for the purpose of reinforcing the topic at hand. Those with Premium access are able to download the very same files being manipulated by the trainer, so that they can follow every exercise, step-by-step, using the exact same assets.
NOTE: The native software application, e.g. Adobe Photoshop, is required to run the exercise files. Software must be purchased separately.
The training can only be watched online as streaming video. It cannot be downloaded to a computer.
For U.S. customers, we accept MasterCard, Visa, Discover and American Express, or debit cards issued by U.S. banks. We also accept payment by check.
For international customers, we only accept payment by credit card —Visa, MasterCard, Discover or American Express (wire transfers are accepted on orders over $100.00, plus wire fee). All prices are in U.S. dollars and will be billed to you at the current exchange rate.
When you sign up for the lynda.com online library, you can always be confident that your credit card information is secure. We utilize the very latest technology, Secure Sockets Layer (SSL), to encrypt (or electronically scramble) all credit card numbers. Additionally, to protect against hackers or other unauthorized personnel, we have firewalls and other security measures protecting our server. Any credit card information or personal information you transfer to us is kept in a secure database server at all times.
Click here for our contact information.
For Visa, MasterCard and Discover : Turn your credit card over, and you should see a number on the back, on the signature strip. Your Security Code is the last three digits at the end of that number.
For American Express: Your Security Code is printed on the front of your card. It is the four-digit number located above the card number.
Your privacy is extremely important to us. Any personal or purchase information you give us is protected by SSL technology and secured networks that are only accessible to our webmaster and designated lynda.com staff. We will never rent, sell, or reveal to outside persons or companies any email list, personal or purchase information you have given us, without your permission, except in circumstances where we believe in good faith that the law requires it.
The exercise files for every course have been compressed into a single ZIP file. Before you unzip the exercise files, verify the download is complete.
To verify the download is complete, you can compare the file size listed on the course page to the copy you've downloaded onto your computer.
1. Locate the size of the exercise files on the course page, listed in parenthesis next to the file name.
2. Verify the size of the copy you downloaded to your computer.
a. In Firefox, choose Tools > Downloads. The most recent download will be listed at the top and the file size will be listed below it.
b. In Safari, choose Window > Downloads. The most recent download will be listed at the bottom and the file size will be listed below it.
c. Internet Explorer users, browse to the location you saved the ZIP file, right-click the file and choose Properties from the contextual menu. The file size will appear in the General tab under Size.
File sizes in the Online Training Library® are rounded to the nearest tenth of a megabyte (MB). Anything less than 1 MB will appear in KB locally. For example, .5 MB will be around 500 KB, .25 MB will be around 250 KB, etc.
3. If the file sizes match, unzip the ZIP file and continue with the training. If the file sizes do not match, delete any local copies of the file and try re-downloading it from the Online Training Library®.
To correct this issue, please visit the Corel website. If clicking this link does not take you to the appropriate page on the Corel website, you can access the page as follows:
1. Open the QuickTime Player application
2. Go to: Edit > Preferences > QuickTime Preferences
3. Click on the Advanced tab
4. In the Video section, select the option for Safemode (GDI only) instead of DirectX
5. Click OK and restart your web browser
You may be experiencing slow data transfer. If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the movie has downloaded by looking at the controller bar at the bottom of the player window. You will see the bar fill in with gray, from left to right, as the movie downloads. Once the controller bar is completely filled in with gray, the movie has finished downloading.
If you are running Norton Personal Firewall, or if you have Privacy Control activated, please do the following:
You may need to either install QuickTime or try the Flash Player, increase your screen resolution, or you may need to go the to the "view" menu of your browser and reset any zooming levels.
Our contact us form is available 24X7 for technical support. Please include the following: your computer type; your system profile (i.e. what operating system you are running); a list of the apps that run automatically at login; your connection speed; and the exact details of the problem you are encountering. We will research the problem and contact via email or phone. You may also contact us by phone Monday–Friday, 6:00 a.m.–5:00 p.m. PST or Saturday and Sunday 7:00 a.m. - 4:00 p.m. PST at +1 805 477 3900.
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