Frequently asked questions
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Attention Mac OS X 10.6 Snow Leopard Users
There is a known conflict with Safari running under Mac OS X Snow Leopard, which might cause problems when trying to view video content in the Online Training Library®. Please visit our online FAQ to view solutions for this issue.
Frequently asked questions
I have updated to Snow Leopard and I can't view the videos, how can I fix this?
There is a known issue with Snow Leopard Operating System running QuickTime 10 and Safari browser for online movie playback.
Safari may need the following fix:
Update to the latest OS for your Mac and the latest Safari and Flip4
Mac through your Apple menu software updater, or at www.apple.com, then:
1. Quit safari
2. Go to applications
3. Highlight safari and click (command + i) so the info panel comes up
4. In the
"general panel" check the box that says "32 bit"
5. Restart Safari and try the service.
If that does not work, we are seeing occasional problems with the
playback when using Safari in conjunction with QuickTime 10 on Snow
Leopard that requires a browser switch.
If you are still experiencing problems, our Technical Support Team can be reached by using our
contact us form or by calling toll free in the US: 1.888.33.LYNDA (1.888.335.9632) or internationally: 1.805.477.3900