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Monday Productivity Pointers
Illustration by Neil Webb
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Troubleshooting wireless security


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Monday Productivity Pointers

with Jess Stratton

Video: Troubleshooting wireless security

My name is Jess Stratton, and welcome to Monday Productivity Pointers. So there's a few solutions here.
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  1. 4m 59s
    1. Using Doodle for easy group scheduling
      4m 59s
  2. 9h 56m
    1. Welcome to the series
      1m 13s
    2. Running a group meeting with coworkers
      7m 19s
    3. Recording and marketing chat on air
      8m 30s
    4. Creating a quick presentation
      5m 37s
    5. Presenting from an iPad or computer
      3m 36s
    6. Migrating your accounts to Mint.com
      9m 55s
    7. Setting budgets and goals
      7m 4s
    8. Collaborating on team documents
      5m 53s
    9. Creating an online photo gallery
      4m 58s
    10. Kickstarter: Setting up your project
      10m 41s
    11. Driving traffic to your project
      5m 48s
    12. Conducting a voice call with a virtual team
      6m 40s
    13. Adding video and chat notifications
      4m 7s
    14. Accepting a payment with Square
      4m 35s
    15. Using the Square Wallet
      2m 32s
    16. Setting up shop on Etsy
      6m 31s
    17. Tracking your Etsy sales with Shop Stats
      4m 9s
    18. Raising your Klout score
      7m 3s
    19. Earning Klout perks
      4m 55s
    20. Skydrive: Collaborating on team documents
      4m 56s
    21. Skydrive: Accessing files on the go
      2m 57s
    22. Setting up Google alerts to track your data
      5m 5s
    23. Removing a page from the Google search index
      4m 42s
    24. Browsing privately in public
      4m 38s
    25. Cleaning up your session before logging out
      5m 8s
    26. Troubleshooting a remote computer with TeamViewer
      3m 42s
    27. Taking screenshots from a PC
      4m 12s
    28. Taking screenshots from a Mac
      3m 36s
    29. Setting up Find My iPhone
      3m 36s
    30. Using iCloud to find an iPhone
      3m 49s
    31. Sampling color from the screen
      5m 27s
    32. Using ColourLovers.com for inspiration
      3m 22s
    33. Get an audio clip onto YouTube using iPhoto
      5m 49s
    34. Creating playlists and customizing your YouTube channel
      5m 41s
    35. Record your screen using QuickTime
      3m 14s
    36. Record your screen using CamStudio
      2m 34s
    37. Using Tempo Smart Calendar when you are going to be late
      3m 9s
    38. Using Twist to let your customers know where you are
      3m 38s
    39. Using Wunderlist to track multiple projects
      9m 0s
    40. Use the Wunderlist browser extension to create tasks on the web
      5m 46s
    41. Using Smart Mailboxes with Mac Mail
      6m 52s
    42. Customizing the Mac Mail View
      7m 13s
    43. What's a firewall?
      7m 36s
    44. What is the Cloud?
      4m 42s
    45. Creating your own recipe with IFTTT
      7m 19s
    46. Browsing existing recipes with IFTTT
      5m 7s
    47. Installing the Feedly browser extension
      6m 34s
    48. Customizing Feedly
      6m 53s
    49. Understanding the basics of Twitter
      9m 9s
    50. Using Tweetdeck to handle multiple accounts
      9m 14s
    51. Working with URL Shorteners
      5m 45s
    52. Using bit.ly
      8m 31s
    53. Creating Quick Parts to re-use text
      6m 19s
    54. Moving your Autotext to a new computer
      6m 7s
    55. Shutting off access to social networks
      6m 18s
    56. Hiding taskbars
      2m 36s
    57. Exploring the iOS 7 Update
      10m 7s
    58. Running a productive online meeting
      3m 44s
    59. Getting meeting minutes faster
      6m 47s
    60. TextExpander for Mac
      7m 6s
    61. Breevy for Windows
      3m 44s
    62. Using Smart Folders on a Mac
      5m 52s
    63. Using Windows Libraries
      4m 25s
    64. Finding large attachments in your email apps
      5m 13s
    65. Use Ninite to install all your PC apps at once
      3m 30s
    66. Use Get Mac Apps to install your Mac apps at once
      2m 56s
    67. Creating a disposable email address with Guerrilla mail
      4m 7s
    68. Creating an email address that lasts only 10 minutes
      3m 16s
    69. Finding and adding local vendors to enhance your iOS reminders
      3m 45s
    70. Adding geofencing to Find My Friends
      3m 20s
    71. Turning a Word document contract into a PDF
      4m 1s
    72. Turning a PowerPoint presentation into a PDF
      4m 10s
    73. Resetting browser site passwords
      7m 11s
    74. Disabling toolbars, resizing screens, and accidentally closed tabs
      7m 42s
    75. Identifying your wifi's weakest link
      7m 59s
    76. Setting up dual band speed on your router
      7m 36s
    77. Add your social media activity to your website
      8m 54s
    78. Using WordPress mobile to update on the go
      4m 48s
    79. Matching the header row on your spreadsheet files
      8m 20s
    80. Using a formula to merge first and last name columns
      5m 58s
    81. Using JoliDrive to browse cloud app data
      5m 11s
    82. Using JoliDrive on an iPad
      4m 31s
    83. Finding deals on eBay using misspelled listings
      4m 18s
    84. Searching for promotional and coupon codes online
      5m 52s
    85. Sending real postcards from your computer with Postagram
      4m 25s
    86. Using Postagram to send a real postcard from your smartphone
      3m 55s
    87. Getting to Inbox Zero
      11m 4s
    88. Using existing GMail labels with Mailbox
      3m 19s
    89. Adding 2-step authentication
      3m 39s
    90. Enabling in-app PIN codes
      3m 31s
    91. Accessing your digital movies
      5m 20s
    92. Copying movies onto a device
      3m 25s
    93. Using Genius Scan to scan your documents
      3m 34s
    94. Sending your scans
      2m 41s
    95. Using Acrobat to ink sign a PDF
      4m 49s
    96. Writing a letter of recommendation
      7m 49s
    97. Constructing a successful press release
      4m 48s
    98. Troubleshooting wireless security
      4m 48s
    99. Writing a claim letter
      5m 22s
    100. The best reasons to try online chat customer service
      5m 9s
    101. How to do a firmware update
      6m 34s
    102. Siri, your iPhone assistant
      4m 48s
    103. Writing an email that gets read
      4m 51s
    104. Writing an email that requires action
      2m 54s
    105. Your Blu-ray questions answered
      3m 50s
    106. Using LittleBit to photograph your goal progress
      3m 9s
    107. Exporting WordPress blog entries
      3m 28s
    108. Understanding how Office 365 works
      5m 9s
    109. Using Waze for crowdsourced GPS
      2m 58s
    110. Downloading your Facebook timeline
      3m 10s
    111. Scheduling email with Boomerang
      4m 24s
    112. Google Labs for Calendar
      2m 58s
    113. Finding missing songs in iTunes on your iPhone
      2m 10s
    114. Requesting your Twitter archive
      2m 59s

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Monday Productivity Pointers
10h 1m Appropriate for all Mar 25, 2013 Updated Jul 28, 2014

Viewers: in countries Watching now:

In this series on productivity, author Jess Stratton takes you through the latest tools that will help you run your business and life more efficiently. Each installment covers a particular feature or technique in a different online tool, such as Google Apps, Skype, YouTube, Mint.com, Etsy, and more. Check back every Monday for tips on topics from recording and publishing video chats to managing your finances online.

Subjects:
Business Collaboration Productivity Home + Small Office Computer Skills (Mac) Computer Skills (Windows) Teacher Tools Education Student Tools
Software:
iOS
Author:
Jess Stratton

Troubleshooting wireless security

My name is Jess Stratton, and welcome to Monday Productivity Pointers. Today, I'm going to talk a little bit about wireless security and some things you can check when a particular device is having trouble connecting to a wireless network. Now, the key here is to take it through a series of troubleshooting steps, in order from the easiest solution to the most complex. Now, there's a few issues that are pretty common, so I'm going to cover those. The easiest one is of course, are you connected to the right wireless network? Sometimes your devices can surprise you.

I found myself a good 400 yards down the street in a neighbor's house with intermittent issues, only to find that my device was actually still connecting back and forth with my home WiFi. It was close enough, but it only got an intermittent connection. So it kept connecting, and then dropping the connection, and connecting back up again. And it gave me a very unstable experience, but yet I was still connecting to it. So that's the first thing to check. What wireless network are you connected to? The second thing to check, is what kind of Wifi security is it? After making sure, of course, that you are indeed using the right password, which, again, is a really easy thing to check, finding out what type of encryption it uses, will help you know what type of passcode it's looking for.

Now, I've logged into my router here. I'm on my screen here, and I can see what type of security options I have. For example, WPA2, WPA. If you're trying to connect to a network that uses something called WEP, W E P, this stands for Wired Equivalent Privacy. This is a very old standard of connecting up to network security. It'll be looking for a particular type of pass code. WEP is a very old standard.

And the hallmark of the WEP key is the use of only the digits 0 through 9, and the letters A through F. Which gives you what's called a hexidecimal value. Normally in your router, you used to be able to put in that actual pass phrase that you wanted, and it would spit out the equivalent of that pass code in hexadecimal, which contained 0 through 9 and the letters A through F. And you then needed to then go in and put in that very long string, into your device to connect up.

In this case, this router is new enough that that protection, which is very old, isn't even here as an option. So most likely something is connecting using WEP. It's either and older router, or a newer router and the router owners decided to keep the security the same. There are far better and safer alternatives. The most common now is WPA, or even the better WPA Two standard of encryption. This stands for wireless protected access. And you can put in a regular pass phrase here as the key.

Now there is a reason I'm telling you all this. This is something that happens a lot when you're trying to connect a device, specifically a laptop, to a wireless connection and you just can't. You're certain that you're putting in the right password and you're certain that it's the right wireless network, it's just not working. So the next thing that you need to check to see if the laptop is an older laptop, rather than a newer model. Older laptops come with older hardware. And the wireless card inside a laptop is indeed hardware.

So if it's older, then it won't know about the newest wireless protocols. So, many older laptops simply can't connect to a WPA network. They can only connect to a WEP encrypted network. So there's a few solutions here. The best one is to get a new wireless card for the laptop. They're usually fairly inexpensive, and it's an easy process to put a new wireless card into a laptop. But here's the thing, all your wireless devices need to connect using that same encryption method.

So before you get a new router or if, if you're thinking of updating your router, you need to make sure that things like printers, tablets, laptops and other devices can support it. Otherwise, you end up having to use what's called the lowest common denominator option, which is to use very weak security, just so one thing can connect, which is not a good solution. So go through, check to make sure you're connected to the right network. Check to make sure you have the right pass code, and then log in and see what type of security encryption it's using.

This is going to be your first clue, because after that, you need to go through and check that particular device that can't connect. See if it's old enough and make sure that it really can support that particular wireless protocol encryption.

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