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Now we're getting into the fixes that will actually remove your personal data and settings off your iOS device. In this movie, we're going to look at how to completely erase your device so that it's set back to the way it came out of the box. This means you'll lose everything you, yourself added, like your contacts, your photos, your music, and any apps you installed. Now, the good news is, if you regularly sync your iPhone, iPad, or iPod touch with your computer, you should have copies of all those things stored through iTunes, or an iCloud backup. So you can erase your device to try to fix whatever problem it is you're having, and then restore your device with your most recent backup to copy your settings and apps back to your newly pristine device.
So to completely erase your device go to Settings> General, and then scroll down to the bottom and find Reset. And the option we were looking for here is Erase All Content and Settings. If you have Passcode enabled you'll be asked to type in your passcode first. Then you'll be asked to confirm that you really want to erase your device. Tap erase iPhone, iPad or iPod if you really want to erase it. And just to be super sure you're asked to confirm it again. Now if you recall, I mentioned back in the movie about Find My iPhone, that IOS 7 includes something called Activation Lock, which prevents anyone who picks up or steals your device to erase it just by coming in here into the Erase Settings.
So, now I'm prompted to enter my Apple ID's password to remove this device from my account. This is really your last chance. Once you enter your password here, there's no going back, so make sure that this is what you really want to do. You can still cancel out of here if you want to try a few other things before erasing your entire device. And again, you really should try the fixes covered in the previous movies in this chapter before choosing to erase. Now, if you don't have Find My iPhone enabled, you won't get this last chance to enter a password. So the second time you tap Erase Settings is when the phone will erase. But we'll enter the password, in this case.
And the device will erase and restart. And it will be set back to its factory fresh settings. After your device erases itself and starts up again, you can either set it up as a new phone, or restore your settings from either iTunes, if you back up to iTunes, or you can restore it without having to connect to your computer at all if you backed up your settings to your iCloud account. Check back in Chapter Three if you need a refresher on backing up to your computer or iCloud. In this case let's look at how to completely restore a phone without hooking it up to a computer by using the iCloud backup. These first steps may seem familiar if you set up your phone yourself the first time.
First you'll see this Hello screen, just swipe across to unlock your device. Next choose your Language, and then your Country or Region. You'll then be prompted to connect to one of the Wi-Fi networks your device may detect. Remember, since you erased your phone it won't remember any of your networks or passwords. Next choose to enable or disable Location Services. And here's where you can choose to either setup your device as new phone or restore from one of your backups. Now, if I wanted to restore from iTunes, I'd be prompted to connect my phone to my computer. But in this case, let's go back and choose to restore from the iCloud backup.
That prompts you to enter your Apple ID and password for your iCloud account. Agree to the Terms and Conditions, and I'll tap Agree. Next you'll be given a list of all your recent back ups. You'll probably want to select the most recent one, and now the phone has been completely restored from its last back up. Once you restore the phone, it will try to re-install all the apps you previously had installed. You may need to enter your Apple ID and password again. Then you'll see a message telling you your phone has been restored and that your apps are downloading. So that's how to completely erase and restore your device without having to connect to a computer. Now let's switch over to iTunes and see how to restore your phone from there if you don't use an iCloud account for backup.
So here in iTunes, select your device once you've connected it to your computer, and then make sure Summary is selected. To completely erase and restore your phone in one step here, just click the Restore Backup button. Now again, if you have Find My iPhone enabled on this device, and we don't in this case, you will see a message to disable it before you can proceed. Once you do that, you can then choose from any existing backups on your computer to restore from. If none exist, I highly recommend cancelling out of here, and clicking Back Up Now. Since you'll be able to copy your most recent backup back to your device once the restore is performed.
Once you do that, then click Restore Backup, and then click Restore. iTunes will then erase your device and install a fresh version of the system software and apps. And hopefully once the restore is complete, whatever problem you were experiencing will have been eliminated.
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