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Erasing and restoring

From: iOS 7: iPhone and iPad Essential Training

Video: Erasing and restoring

Now we're getting into the fixes that will actually And the option we were looking for here is Erase All Content and Settings.

Erasing and restoring

Now we're getting into the fixes that will actually remove your personal data and settings off your iOS device. In this movie, we're going to look at how to completely erase your device so that it's set back to the way it came out of the box. This means you'll lose everything you, yourself added, like your contacts, your photos, your music, and any apps you installed. Now, the good news is, if you regularly sync your iPhone, iPad, or iPod touch with your computer, you should have copies of all those things stored through iTunes, or an iCloud backup. So you can erase your device to try to fix whatever problem it is you're having, and then restore your device with your most recent backup to copy your settings and apps back to your newly pristine device.

So to completely erase your device go to Settings> General, and then scroll down to the bottom and find Reset. And the option we were looking for here is Erase All Content and Settings. If you have Passcode enabled you'll be asked to type in your passcode first. Then you'll be asked to confirm that you really want to erase your device. Tap erase iPhone, iPad or iPod if you really want to erase it. And just to be super sure you're asked to confirm it again. Now if you recall, I mentioned back in the movie about Find My iPhone, that IOS 7 includes something called Activation Lock, which prevents anyone who picks up or steals your device to erase it just by coming in here into the Erase Settings.

So, now I'm prompted to enter my Apple ID's password to remove this device from my account. This is really your last chance. Once you enter your password here, there's no going back, so make sure that this is what you really want to do. You can still cancel out of here if you want to try a few other things before erasing your entire device. And again, you really should try the fixes covered in the previous movies in this chapter before choosing to erase. Now, if you don't have Find My iPhone enabled, you won't get this last chance to enter a password. So the second time you tap Erase Settings is when the phone will erase. But we'll enter the password, in this case.

And the device will erase and restart. And it will be set back to its factory fresh settings. After your device erases itself and starts up again, you can either set it up as a new phone, or restore your settings from either iTunes, if you back up to iTunes, or you can restore it without having to connect to your computer at all if you backed up your settings to your iCloud account. Check back in Chapter Three if you need a refresher on backing up to your computer or iCloud. In this case let's look at how to completely restore a phone without hooking it up to a computer by using the iCloud backup. These first steps may seem familiar if you set up your phone yourself the first time.

First you'll see this Hello screen, just swipe across to unlock your device. Next choose your Language, and then your Country or Region. You'll then be prompted to connect to one of the Wi-Fi networks your device may detect. Remember, since you erased your phone it won't remember any of your networks or passwords. Next choose to enable or disable Location Services. And here's where you can choose to either setup your device as new phone or restore from one of your backups. Now, if I wanted to restore from iTunes, I'd be prompted to connect my phone to my computer. But in this case, let's go back and choose to restore from the iCloud backup.

That prompts you to enter your Apple ID and password for your iCloud account. Agree to the Terms and Conditions, and I'll tap Agree. Next you'll be given a list of all your recent back ups. You'll probably want to select the most recent one, and now the phone has been completely restored from its last back up. Once you restore the phone, it will try to re-install all the apps you previously had installed. You may need to enter your Apple ID and password again. Then you'll see a message telling you your phone has been restored and that your apps are downloading. So that's how to completely erase and restore your device without having to connect to a computer. Now let's switch over to iTunes and see how to restore your phone from there if you don't use an iCloud account for backup.

So here in iTunes, select your device once you've connected it to your computer, and then make sure Summary is selected. To completely erase and restore your phone in one step here, just click the Restore Backup button. Now again, if you have Find My iPhone enabled on this device, and we don't in this case, you will see a message to disable it before you can proceed. Once you do that, you can then choose from any existing backups on your computer to restore from. If none exist, I highly recommend cancelling out of here, and clicking Back Up Now. Since you'll be able to copy your most recent backup back to your device once the restore is performed.

Once you do that, then click Restore Backup, and then click Restore. iTunes will then erase your device and install a fresh version of the system software and apps. And hopefully once the restore is complete, whatever problem you were experiencing will have been eliminated.

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This video is part of

Image for iOS 7: iPhone and iPad Essential Training
iOS 7: iPhone and iPad Essential Training

127 video lessons · 20537 viewers

Garrick Chow
Author

 
Expand all | Collapse all
  1. 4m 46s
    1. Welcome
      1m 6s
    2. What's new in iOS 7?
      3m 40s
  2. 55m 0s
    1. A tour of the device
      5m 29s
    2. The Lock and Home screens
      2m 39s
    3. Accessing and using Control Center
      4m 37s
    4. Choosing and controlling your sounds
      5m 24s
    5. Learning finger gestures
      4m 1s
    6. Connecting to Wi-Fi networks
      3m 31s
    7. Using the Notification Center
      5m 41s
    8. Twitter, Facebook, Flickr, and Vimeo integration
      4m 59s
    9. Setting up an Apple ID with your iOS device
      4m 21s
    10. Customizing your wallpaper
      4m 40s
    11. Multitasking
      2m 48s
    12. Sharing files with AirDrop
      2m 53s
    13. Enabling and using Touch ID
      3m 57s
  3. 20m 58s
    1. Understanding the keyless keyboard
      4m 24s
    2. Fixing typos and using autocorrection
      6m 39s
    3. Exploring Select, Cut, Copy, and Paste
      3m 3s
    4. Accessing hidden shortcuts
      1m 40s
    5. Syncing a Bluetooth keyboard
      1m 53s
    6. Adding international and emoji keyboards
      3m 19s
  4. 39m 52s
    1. Connecting your device to your Mac or PC
      5m 37s
    2. Syncing music, movies, and ringtones
      7m 30s
    3. Syncing photos from a Mac
      6m 5s
    4. Syncing photos from a PC
      3m 25s
    5. Syncing contacts and calendars from a Mac
      3m 54s
    6. Syncing contacts and calendars from a PC
      3m 13s
    7. Understanding your backup options
      3m 50s
    8. Using wireless syncing
      2m 24s
    9. Using iTunes Match
      3m 54s
  5. 56m 16s
    1. Basic phone activities
      3m 9s
    2. Adding and managing favorites
      3m 11s
    3. Accessing voicemail
      3m 12s
    4. Receiving calls
      5m 44s
    5. Blocking numbers
      2m 45s
    6. Using the iPhone during a call
      5m 10s
    7. Using FaceTime
      5m 50s
    8. Making conference calls
      3m 1s
    9. Adding recent calls to your contacts
      1m 35s
    10. Sharing contacts
      2m 51s
    11. Assigning photos and ringtones to specific contacts
      3m 34s
    12. Using the included headset
      2m 47s
    13. Using a Bluetooth headset
      3m 34s
    14. Texting and using iMessages
      9m 53s
  6. 39m 0s
    1. Importing email accounts from your computer
      1m 50s
    2. Setting up Exchange, iCloud, Gmail, Yahoo!, or AOL email accounts
      4m 20s
    3. Setting up other types of email accounts
      2m 30s
    4. Keeping your iOS device email synced with your computer
      4m 32s
    5. Composing email
      4m 47s
    6. Receiving and reading email
      9m 22s
    7. Assigning VIPs
      2m 44s
    8. Searching your mailboxes
      1m 51s
    9. Setting mail options
      7m 4s
  7. 33m 34s
    1. Web browsing with Safari
      8m 11s
    2. Saving bookmarks and viewing the History list
      6m 29s
    3. Saving images
      2m 28s
    4. Completing forms and using AutoFill
      4m 34s
    5. Using Reader and the Reading List
      2m 11s
    6. Getting some privacy
      1m 54s
    7. Using iCloud tabs
      3m 43s
    8. Using iCloud Keychain
      4m 4s
  8. 35m 41s
    1. Browsing your library
      3m 6s
    2. Playing and controlling music
      7m 17s
    3. Playing and controlling video
      2m 37s
    4. Using the included earbud controls
      3m 0s
    5. Playing and controlling video
      6m 7s
    6. Adjusting your Music settings
      6m 26s
    7. Browsing and buying with the iTunes app
      4m 8s
    8. Using AirPlay to stream content from your device to an Apple TV
      3m 0s
  9. 51m 12s
    1. Shooting still photos with your device
      6m 48s
    2. Shooting in HDR
      2m 7s
    3. Shooting panoramas
      2m 34s
    4. Viewing, organizing, and editing photos
      9m 45s
    5. Shooting video
      2m 47s
    6. Shooting slow motion (iPhone 5s)
      3m 23s
    7. Shooting in burst mode (iPhone 5s)
      1m 38s
    8. Viewing and editing video
      2m 33s
    9. Taking screenshots
      1m 23s
    10. Sharing photos and video
      6m 27s
    11. Creating albums
      2m 57s
    12. Syncing your photos with a photo stream
      4m 9s
    13. Creating a shared photo stream
      4m 41s
  10. 22m 39s
    1. Getting your location with Maps
      3m 57s
    2. Finding addresses and nearby businesses
      3m 37s
    3. Bookmarking locations
      3m 12s
    4. Getting directions
      4m 15s
    5. Showing traffic and alternative maps
      2m 48s
    6. Using 3D and Flyover views
      2m 34s
    7. Using the Compass app
      2m 16s
  11. 28m 17s
    1. Adding events to your calendar
      10m 55s
    2. Subscribing to calendars
      2m 34s
    3. Setting Time Zone Support
      2m 21s
    4. Using the Clock app
      7m 4s
    5. Setting reminders
      5m 23s
  12. 6m 11s
    1. Using the Notes app
      3m 4s
    2. Using the Voice Memos app
      3m 7s
  13. 11m 48s
    1. Passbook
      6m 6s
    2. Stocks
      2m 32s
    3. Calculator
      50s
    4. Weather
      2m 20s
  14. 20m 51s
    1. Browsing the App Store through iTunes
      6m 3s
    2. Browsing the App Store on your iOS device
      6m 15s
    3. Purchasing apps
      7m 24s
    4. Finding app settings
      1m 9s
  15. 25m 38s
    1. Airplane mode
      2m 25s
    2. Wi-Fi
      3m 2s
    3. Do Not Disturb
      4m 7s
    4. The About section
      2m 27s
    5. Usage
      4m 10s
    6. Date & Time settings
      1m 25s
    7. Restrictions
      3m 21s
    8. Privacy
      4m 41s
  16. 14m 28s
    1. Using Auto-Lock
      1m 22s
    2. Using Passcode Lock
      6m 1s
    3. Using Find My iPhone and Activation Lock
      7m 5s
  17. 17m 52s
    1. Introducing Siri
      9m 26s
    2. Listening and responding to messages
      4m 1s
    3. Setting reminders
      2m 51s
    4. Dictating in apps
      1m 34s
  18. 16m 33s
    1. Begin by restarting
      1m 6s
    2. Force-quitting apps
      1m 3s
    3. Rebooting
      43s
    4. Resetting
      1m 47s
    5. Erasing and restoring
      4m 32s
    6. Checking for updates
      1m 41s
    7. Optimizing battery life
      5m 41s
  19. 32s
    1. Goodbye
      32s

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