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Okay, now we're getting into the fixes that will actually remove your personal data and settings of your iPhone or iPod touch. In this movie we're going to look at how to completely erase your device so that it's set back to the way it came out of the box. This means you'll lose everything you yourself added like your contacts, your photos, music and any apps you installed. Now the good news is if you regularly sync your iPhone or iPod touch with your computer or through an iCloud backup, you should have a copy of all of those things stored through iTunes or on your iCloud backup. So, you can erase your iPhone or iPod to try to fix whatever problem it is you're having and then restore your device with your most recent backup to copy your settings and apps back to your newly pristine device.
So to completely erase your device go to Settings>General>Reset and the option we're looking for here is Erase All Content and Settings. You'll be asked to confirm that you want to do this, and if you do just tap Erase iPhone or Erase iPod and just to be super sure you're asked to confirm one more time. Once you click Erase here, there's no going back so make sure this is what you really want to do. You can still click Cancel if you want to try a few other things before erasing your entire device.
And again, you really should try the fixes covered in the previous movies in this chapter before choosing to erase. But if you're sure you want to take this step, tap Erase and your device will be set back to its factory fresh settings. After the device erases itself and starts up again, you can either set it up as a new phone or restore your settings either from iTunes, if you backup iTunes or you can restore it without having to connect to your computer at all if you backed up your settings through your iCloud account.
Check back in Chapter 3 if you need a refresher on backing up to your computer or iCloud. In this case let's take a look at how to completely restore a phone without having to hook it up to a computer by using an iCloud backup. These first steps may seem familiar if you set up your phone yourself the first time. First choose your language and then tap the Next arrow. Choose a location. And tap Next again.
Select your Wi-Fi network or use a cellular connection if no Wi-Fi network is available. Enter your Password if necessary. Next you can Enable or Disable Location Services. Here is where you can choose to either setup your device as a new phone or restore from one of your backups. Now if I want to restore from iTunes, I'll be prompted to connect my phone to my computer.
But in this case I want to restore from my iCloud backup. That prompts me to enter my Apple ID and Password for my iCloud account. Next Agree to the Terms and Conditions. Then you'll be given a list of all of your recent backups. You'll probably want to select the most recent one and then tap Restore.
And now the phone is being restored from the backup saved on the iCloud server. And now my iPhone has been completely restored from its last backup. Once you restore the phone it will try to reinstall all the apps you previously have installed. You may need to enter your Apple ID and Password again.
You can see here it's prompting me to enter my Password, it already knows my Username because it restored it from the backup. And here you can see all of my previous apps are now being reinstalled. So that's how to completely erase and restore your device without having to connect to a computer. Now let's switch over to iTunes and see how to restore your phone from there if you don't use an iCloud account for backup. So here in iTunes make sure you select your device once it's connected to your computer. To completely erase and restore your phone in one step here, just click the Restore button.
You're then given the option to back up your device before it's erased. I highly recommend doing this since you'll be able to copy your most recent backup back to your device once the restore is performed. Then confirm that you do want to restore the device once the backup is complete. Now in this case iTunes needs to download the most recent iOS 6 software, so I need to agree to the Terms and Conditions. You can see it's downloading the software right now. And once it's done, iTunes will then backup your device.
Once that's done, it will erase all the content on it and install a fresh version of the system software and the apps. And hopefully, once the restore is complete, whatever problem you were experiencing would have been eliminated.
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