To view the most common questions, please select a category/sub-category from the
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The exercise files for every course have been compressed into a single ZIP file. Before you unzip the exercise files, verify the download is complete.
To verify the download is complete, you can compare the file size listed on the course page to the copy you've downloaded onto your computer.
1. Locate the size of the exercise files on the course page, listed in parenthesis next to the file name.
2. Verify the size of the copy you downloaded to your computer.
a. In Firefox, choose Tools > Downloads. The most recent download will be listed at the top and the file size will be listed below it.
b. In Safari, choose Window > Downloads. The most recent download will be listed at the bottom and the file size will be listed below it.
c. Internet Explorer users, browse to the location you saved the ZIP file, right-click the file and choose Properties from the contextual menu. The file size will appear in the General tab under Size.
File sizes in the Online Training Library® are rounded to the nearest tenth of a megabyte (MB). Anything less than 1 MB will appear in KB locally. For example, .5 MB will be around 500 KB, .25 MB will be around 250 KB, etc.
3. If the file sizes match, unzip the ZIP file and continue with the training. If the file sizes do not match, delete any local copies of the file and try re-downloading it from the Online Training Library®.
To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the Allow Sites to Set Cookies box. Click OK.
In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.
In Internet Explorer, go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.
Close and restart your browser. If you still receive the error message, check the clock on your computer. Make sure the date and time are correct, and then log in again. This should resolve the problem.
To correct this issue, please visit the Corel website. If clicking this link does not take you to the appropriate page on the Corel website, you can access the page as follows:
1. Open the QuickTime Player application
2. Go to: Edit > Preferences > QuickTime Preferences
3. Click on the Advanced tab
4. In the Video section, select the option for Safemode (GDI only) instead of DirectX
5. Click OK and restart your web browser
You may be experiencing slow data transfer. If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the movie has downloaded by looking at the controller bar at the bottom of the player window. You will see the bar fill in with gray, from left to right, as the movie downloads. Once the controller bar is completely filled in with gray, the movie has finished downloading.
If you are running Norton Personal Firewall, or if you have Privacy Control activated, please do the following:
There are two modes for viewing the training on lynda.com CD-ROMs. You should see the icons for both these modes when you run the CD on your computer, in a folder with the license agreement, etc. Standard mode opens the movies full-screen. Window mode (labeled WinMode) will open the movies in a smaller window. Double-click on the WinMode icon to open the tutorials in this mode. The same menu, features, and movies are accessible from each mode.
You may need to either install QuickTime or try the Flash Player, increase your screen resolution, or you may need to go the to the "view" menu of your browser and reset any zooming levels.
Our contact us form is available 24X7 for technical support. Please include the following: your computer type; your system profile (i.e. what operating system you are running); a list of the apps that run automatically at login; your connection speed; and the exact details of the problem you are encountering. We will research the problem and contact via email or phone. You may also contact us by phone Monday–Friday, 6:00 a.m.–5:00 p.m. PST or Saturday and Sunday 7:00 a.m. - 4:00 p.m. PST at +1 805 477 3900.
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