Technical Help >> Closed Captioning


 Do you offer closed captioning?
 How do I activate closed captioning?

Technical Help >> Exercise File Issues


 The exercise files I downloaded are not complete. What do I do?
 Where are the exercise files located and how do I download them?
 I clicked on the exercise files tab but there are no files to download. How do I fix this?
 I downloaded the exercise files but now I can't locate them. Where are they?
 How do I extract or "unzip" the exercise files?

Technical Help >> iPhone


 Why do I see strange characters/code/jibberish when I try to watch a training video on my iPhone or iPod Touch?

Technical Help >> IP/Network Issues


 Why do the movies always display a question mark instead of the content?
 What port do we need to connect to for lynda.com to work?
 What IP addresses does my network need to allow to access your training?
 What kind of bandwidth does your service require?

Technical Help >> Cookies


 I have cookies enabled in my Firefox browser, but I still receive a message stating I must enable them to log in.  How can I fix this problem and log in?
 I received this error message: We require that your browser can accept cookies in order to log in. Please enable your browser cookies and then close and restart your browser to log in."

Technical Help >> Movie Playback Issues


 How do I switch my player preference to Flash?
 I am using Internet Explorer 8 and am experiencing some problems with the pages loading or menu bars not working, how do I fix this?
 Why do some videos cause an error message about software that's missing and unavailable, and display a blank white screen?
 Has your video format changed?
 How do I switch my player preference to Flash?
 Why does Safari crash when I try to watch closed captions in the movies?
 The lynda.com training CD-ROM I received when I purchased CorelDRAW has sound, but no video. How can I fix this?
 I'm using Firefox 3.5 or higher and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I'm using Chrome 3 or higher and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I'm using Internet Explorer 7 and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I'm using Internet Explorer 8 and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 Why do the movies show only a green screen?
 I'm using Safari and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I click on the movie link, but no video plays in the pop up window. How can I fix this?
 Why does the streaming movie keep pausing?
 I am running Norton Personal Firewall, and I am having trouble accessing the movies.
 When I open my CD-ROM and click on one of the movies from the menu, the movie starts playing full-screen and I am not able to access anything else on my computer. How do I get around this?
 When I click on a movie, I hear the author speaking.  How can I get the video portion to display?

Technical Help >> Online Training Library


 How does the bookmarking feature work?
 How does the bookmarking feature work?
 I'm looking for a specific subject or topic. How do I find what I'm looking for?

Technical Help >> QuickTime Questions


 I have installed QuickTime on Windows, but when I try playing training movies I am told that I am missing the QuickTime Plugin even after reinstalling QuickTime from Apple Downloads.
 Why is QuickTime 7 required to view some videos in the online library?
 How can I get the latest version of the QuickTime Player and plug-in?
 Do I already have QuickTime 7?

Technical Help >> Other


 I don't see the training I'm looking for. Can I send a request for training to be added to the online library?
 Is lynda.com secure against the Heartbleed OpenSSL vulnerability?
 These FAQ’s have not solved my problem.
 I'm having trouble with one of Apple's products. Where can I go for help?
 Do I need the software to do the tutorials? For example, do I need Dreamweaver to do the Dreamweaver course, or AutoCAD for the AutoCAD course?
 I'm still having problems, who can I contact to help?
 I don't see the training I'm looking for. Can I send a request for training to be added to the online library?
 I am working along with a course but now I'm stuck. Where do I go for help?
 I'm having trouble with one of Adobe's products. Where can I go for help?
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