Most Popular FAQs


 Can I log in to the online library from any computer with my user name and password, or am I limited to a single computer?
 Can I download your online tutorials?
 Do you offer educational discounts for students or educators?
 Why does the streaming movie keep pausing?
 I received this error message:
We require that your browser can accept cookies in order to log in. Please enable your browser cookies and then close and restart your browser to log in."

Most Popular FAQs >> Activation Key Help


 How do I get an activation key?

Login help


 Can I log in to the lynda.com from any computer with my user name and password, or am I limited to a single computer?
 I've always logged in through the login box, but it looks different now. Does this change how I log in?
 How do I change my user name?
 How do I change my password?
 I can log in from school/work, but I can't log in at home, a coffee shop, etc. Why? 
 I submitted a request to reset my password, but I didn't receive an email with instructions. What should I do? 
 I can't remember my user name, what should I do?
 My organization provides my access to lynda.com and I'm trying to log in for the first time. What do I do?  
 I know my organization's URL, so why do I get the message "This URL is not in our system."?
 How can I find the URL to sign in through my organization?
 What does 'onsite' mean?
 My school provides my access to lynda.com, and I reset my password. Why can't I log in now?  
 I forgot or never received my user name and/or password how can I get it?
 What does the stay logged in checkbox do?
 What are the requirements for passwords on lynda.com?

Free trial


 I used to be a lynda.com member, and I entered my past profile information to get a free trial. Why am I directed to reactivate my account rather than start the free trial?
 Why do you ask for my credit card information?
 What happens if I change my membership plan during the trial?
 What will happen if I don’t cancel my trial membership?
 What will happen if I do cancel my trial membership?
 Can I use the free trial again?

Education


 Does my educational institution qualify for lyndaClassroom Solution?
 How do I contact a lynda.com Academic Advisor?

Activation Keys >> Adobe Free Trials


 How do I use my activation key from Adobe?

Activation Keys >> Adobe Registration Questions


 Where do I go to redeem my Adobe activation key?  
 Where do I go to redeem my Adobe activation key?
 How do I get my free trial that I am supposed to receive from Adobe as a gift for registering?

Activation Keys >> General Activation Key Help


 How do I get an activation key?
 I received a gift subscription, how do I redeem it?
 My activation key isn't working. How do I get it to work?
 Where do I go to redeem my activation key?
 I lost my activation key. How do I get a new one?
 How do I get my free trial activation key?

Partners


 How do Partners benefit?
 What's required of Partners?
 What kind of partners/sites are you looking for?
 Where do I get the links to put on my site?
 What if I want to create my own custom link?
 Can I put lynda.com videos on my site?
 Can I include links and banners on multiple websites?
 How do I keep track of how many memberships my links have generated?
 When will I receive my commission payment?
 Do I get paid again when my referrals renew their memberships?
 Do I have to be an active subscriber to lynda.com in order to apply?
 I don't have a site or blog yet. Can I still apply to the Partner Program?
 Am I required to fill out a W8/W9 form?
 How do I change my account information?
 What if I have questions or need help with my Partner account?

CD/DVD-ROMs


 Why can't I find the lynda.com store or purchase DVDs on your site anymore?
 Can I buy lynda.com merchandise, like T-shirts, pencils, and stickers?
 I purchased a lynda.com CD-ROM, and one of the disks doesn’t seem to work. What should I do?
 When I open my CD-ROM and click on one of the movies from the menu, the movie starts playing full-screen and I am not able to access anything else on my computer. How do I get around this?

Certificates of completion


 How do I view or print my certificates of completion?
 What is the lynda.com Certificates of completion Program?
 What courses offer the certificate?
 How does lynda.com verify the work?
 Does any other organization recognize the certificate? Is it endorsed by a third-party authority?
 Are there other certificate programs for the courses you offer?
 How does this compare to an online degree or a certificate from a vocational school or vendor?
 Which accounts include access to Certificates of completion?
 Why did lynda.com create this certificate program?
 Does it cost anything?
 How may customers share their certificate credentials?
 Is there someone at lynda.com who can verify the certificate? For example, if someone lists it on their resumé, could a potential employer contact lynda.com?
 What about people who completed courses before – is this retroactive?

Change Membership Plan >> Upgrade Promotional Membership


 How do I upgrade my promotional account to a full membership account?
 How do I upgrade my promotional account to a full membership account?

Change Membership Plan >> Change Existing Membership Plan


 How do I change my current account to a different membership level?
 How do I change my current account to a different membership level?

Playlists


 How do I add a course to a playlist?
 How do I create a new playlist?
 How do I bookmark a course, a chapter, a video, or a specific moment?
 How many playlists can I create?
 What’s the difference between the queue and a playlist?
 How do I reorganize the courses in a playlist?
 When I drag a course from one playlist and drop it in another, is the course removed from the original playlist?
 How do I move courses from my queue to a playlist?
 Can I put the same course in more than one playlist?
 Can I add individual videos to a playlist?
 As an administrator, can I manage other people's playlists?
 Why don’t I see my playlists on the lynda.com homepage?
 How are playlists different from bookmarks?
 How do I bookmark a course, a chapter, a video, or a specific moment?
 How do I share a playlist?
 Can I share a playlist with anyone?
 What happens when I add or remove courses from a playlist I shared?
 Can I delete a playlist that I shared?
 Can I create and use playlists in the lynda.com app for iOS?
 Can I create and use playlists on the mobile site?
 If I share a playlist, can anyone find it?

iOS App >> iPhone and iPad App


 Does the lynda.com app for iPhone and iPad work with any version of iOS?
 How can I update the application?
 Do I need to install additional plug-ins to watch lynda.com movies?
 How do I log in to the app?
 How can I manage my account from the app?
 Why does the streaming movie keep pausing?
 Can I watch movies on my TV from the lynda.com app?
 How do I use AirPlay to watch lynda.com videos through my Apple TV?
 Will my activity sync across devices?
 How do I turn on continuous auto-play?
 Can I watch movies in full screen?
 Can I change my video quality?
 Can I pause a movie to let it buffer?
 What is the minimum required bandwidth to stream video?
 Does the app support the playlist?
 Are there any features that the app doesn't support?
 What devices does the app support?

iOS App >> Offline Viewing


 How can I watch courses when I am not online?
 How do I download courses to my iPhone, iPod Touch, or iPad?
  Which lynda.com members can download courses?
  Can I download courses onto more than one iOS device?
 How many courses can I download?
 How long will I have access to view downloaded courses?
 Can I download individual videos?
 Is the viewing experience any different offline than it is online?
 Will my viewing history be updated with courses I watch offline?
 How do I add my device to my account for offline viewing once I have removed it?

Android App


 Does the lynda.com app for Android tablets work with any version of OS?
 How can I update the application?
 Do I need to install additional plugins to watch lynda.com videos?
 How do I log in to the app?
 Can I manage my account from the app?
 Why does the video keep pausing?
 Can I switch back and forth between devices?
 How do I turn on continuous auto-play?
 Can I watch videos in full screen?
 Can I change my video quality?
 Can I pause a video to let it buffer?
 What is the minimum required bandwidth to stream video?
 Can I view my playlists on the app?
 Can I do all the same things with the app that I can do when I access lynda.com from a browser?
 What devices does the app support?
 Can I share a course from the app?

Android App >> Offline Viewing


 How can I watch courses when I am not online?
 How do I download courses to my Android device?
 Which lynda.com members can download courses?
 How many courses can I download?
 How long will I have access to view downloaded courses?
 Can I download individual videos?
 Is the viewing experience any different offline than it is online?
 Will my viewing history be updated with courses I watch offline?
 Why do downloads pause after a while?

Mobile site


 What is the lynda.com mobile site?
 What are the differences between the mobile site and the iPhone and iPad app?
 I have a tablet. Should I visit the lynda.com full site or the mobile site?
 What devices does the mobile site support?
 Can I access my training history from the mobile site?
 I’m using an Android device without the Flash plug-in and the video quality is low. Can I view a better video stream?
 Do I need a membership to use m.lynda.com?
 What lynda.com accounts are supported at the mobile site?
 Can I use closed captioning, auto-play, or double speed on the mobile site player?
 I have a low-cost data plan. How can I watch the lynda.com movies without racking up my data usage?
 What features are currently not included at the mobile site?

Online Library


 What software do you use for screen capture to video?
 I would like to change some of my contact information. How do I do that?
 How do I cancel my account?
 Where can I find my course history?
 What are the benefits of using the exercise files, and can I do your training without them?
 Can I download your online tutorials?
 Do you offer courses taught in languages other than English?
 I no longer wish to receive your newsletters, how do I remove myself from your email list?
 How do I reactivate my account?
 I would like to change some of my contact information. How do I do that?
 How do I cancel my account?
 Where can I find my course history?
 Where can I find the free training tutorials?
 I no longer wish to receive your newsletters, how do I remove myself from your email list?

Online Library >> Credit Card and Payment Information


 What types of credit cards do you accept? Can I pay by check?
 How will the charge appear on my credit card statement?
 How do I update my credit card and/or billing information?
 How can I get a copy of my payment receipt?
 If I pay for my purchases with a credit card, are those transactions secure?
 If I sign up for the online library, are my credit card transactions secure?
 When I place an order online with my credit card, it asks for my Security Code. Where do I find that?
 How do I update my credit card and/or billing information?
 How can I get a copy of my payment receipt?

Online Library >> Other


 How do you generate my recommendations?
 I have created interests but I do not see them on my lynda.com mobile app.
 I have selected interests but I do not see any recommendations based on my selection.
 What is your Privacy Policy?

Technical Help >> Closed Captioning


 Do you offer closed captioning?
 How do I activate closed captioning?

Technical Help >> Exercise File Issues


 The exercise files I downloaded are not complete. What do I do?
 Where are the exercise files located and how do I download them?
 I clicked on the exercise files tab but there are no files to download. How do I fix this?
 I downloaded the exercise files but now I can't locate them. Where are they?
 How do I extract or "unzip" the exercise files?

Technical Help >> iPhone


 Why do I see strange characters/code/jibberish when I try to watch a training video on my iPhone or iPod Touch?

Technical Help >> IP/Network Issues


 Why do the movies always display a question mark instead of the content?
 What port do we need to connect to for lynda.com to work?
 What IP addresses does my network need to allow to access your training?
 What kind of bandwidth does your service require?

Technical Help >> Cookies


 I have cookies enabled in my Firefox browser, but I still receive a message stating I must enable them to log in.  How can I fix this problem and log in?
 I received this error message: We require that your browser can accept cookies in order to log in. Please enable your browser cookies and then close and restart your browser to log in."

Technical Help >> Movie Playback Issues


 How do I switch my player preference to Flash?
 I am using Internet Explorer 8 and am experiencing some problems with the pages loading or menu bars not working, how do I fix this?
 Why do some videos cause an error message about software that's missing and unavailable, and display a blank white screen?
 Has your video format changed?
 How do I switch my player preference to Flash?
 Why does Safari crash when I try to watch closed captions in the movies?
 The lynda.com training CD-ROM I received when I purchased CorelDRAW has sound, but no video. How can I fix this?
 I'm using Firefox 3.5 or higher and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I'm using Chrome 3 or higher and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I'm using Internet Explorer 7 and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I'm using Internet Explorer 8 and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 Why do the movies show only a green screen?
 I'm using Safari and occasionally the pages or movies don't load properly or I have sporadic playback failures. How do I fix this?
 I click on the movie link, but no video plays in the pop up window. How can I fix this?
 Why does the streaming movie keep pausing?
 I am running Norton Personal Firewall, and I am having trouble accessing the movies.
 When I open my CD-ROM and click on one of the movies from the menu, the movie starts playing full-screen and I am not able to access anything else on my computer. How do I get around this?
 When I click on a movie, I hear the author speaking.  How can I get the video portion to display?

Technical Help >> Online Training Library


 How does the bookmarking feature work?
 How does the bookmarking feature work?
 I'm looking for a specific subject or topic. How do I find what I'm looking for?

Technical Help >> QuickTime Questions


 I have installed QuickTime on Windows, but when I try playing training movies I am told that I am missing the QuickTime Plugin even after reinstalling QuickTime from Apple Downloads.
 Why is QuickTime 7 required to view some videos in the online library?
 How can I get the latest version of the QuickTime Player and plug-in?
 Do I already have QuickTime 7?

Technical Help >> Other


 I don't see the training I'm looking for. Can I send a request for training to be added to the online library?
 Is lynda.com secure against the Heartbleed OpenSSL vulnerability?
 These FAQ’s have not solved my problem.
 I'm having trouble with one of Apple's products. Where can I go for help?
 Do I need the software to do the tutorials? For example, do I need Dreamweaver to do the Dreamweaver course, or AutoCAD for the AutoCAD course?
 I'm still having problems, who can I contact to help?
 I don't see the training I'm looking for. Can I send a request for training to be added to the online library?
 I am working along with a course but now I'm stuck. Where do I go for help?
 I'm having trouble with one of Adobe's products. Where can I go for help?
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