IntroductionWelcome| 00:04 | Hi! I am Christopher Spencer,
and I'd like to welcome you to eBay for
| | 00:07 | Buyers Essential Training.
| | 00:09 | During eBay for Buyers Essential
Training, we'll be covering the basics of
| | 00:12 | getting started on eBay.
| | 00:14 | We'll begin with registering
for an eBay and PayPal account.
| | 00:18 | Next, we'll explore the eBay community
and the helpful resources you'll find there.
| | 00:22 | We'll talk about how to find super
deals, and how the various listing formats
| | 00:26 | make buying faster, more affordable, and fun.
| | 00:29 | I'll demonstrate not only how to find
an item that I want to buy, but I'll
| | 00:34 | also review the listing to show you
what's important, and what to look for on
| | 00:38 | eBay's sellers pages.
| | 00:40 | Finally, we'll talk about best
practices for staying safe online and avoiding
| | 00:44 | any possible pitfalls or scams that
you may run into across the Internet.
| | 00:49 | I hope I've sparked your curiosity
about eBay, and I am pleased to help guide
| | 00:53 | you through this journey.
| | 00:54 | Now let's jump right in and start
eBay For Buyers Essential Training.
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1. Getting StartedCreating an eBay account| 00:00 | In order to buy on the eBay web site,
you'll need an account so that you can be
| | 00:04 | identified by other users and eBay staff.
| | 00:07 | This account will permit
you to both buy and sell.
| | 00:11 | A seller's account does require more
steps, but to start buying it's fast and
| | 00:15 | easy to become a member of the eBay community.
| | 00:18 | In this movie, we'll focus on opening
an eBay account, so that you'll be allowed
| | 00:22 | to place bids on auction-style
listings and use the Buy It Now feature of the
| | 00:26 | web site, as well as participate in
other parts of the eBay site--such as posting
| | 00:31 | to the various eBay communities.
| | 00:33 | From the ebay.com homepage, click on
the register link here by the eBay logo.
| | 00:39 | In the individual registration page, you'll
see that you can register as an individual,
| | 00:43 | but you also have the option, if you
want to, to register as a company.
| | 00:48 | Go ahead and fill in all the information.
| | 00:50 | So first, you fill in your name,
and then your address, and then your
| | 01:03 | telephone number. Then you'll need to
fill in your e-mail address. Then you
| | 01:14 | need to re-enter it.
| | 01:18 | Select the user ID that you'll use on eBay.
| | 01:20 | This user ID is how everyone on the
site will identify you, and it's your
| | 01:24 | legitimate alias for eBay trading.
| | 01:27 | Use an ID that fits your
personality, such as for me I might use
| | 01:31 | chrislovescollectibles.
| | 01:33 | Keep in mind that there are millions
of eBay users, and your preferred name
| | 01:37 | may be already taken.
| | 01:38 | But you can always add some additional
information to the name to get that name
| | 01:41 | you want, such as chrislovescollectibles2010.
| | 01:50 | So I entered in
chrislovescollectibles2010, and eBay tells me this ID is
| | 01:54 | available for me to use.
| | 01:56 | Go ahead and enter a password.
| | 01:59 | It's important to select a password
that is hard to guess but it is easy for
| | 02:03 | you personally to remember.
| | 02:05 | Then go ahead and re-enter your password.
| | 02:09 | In this next section, you'll
need to select a secret question.
| | 02:12 | Pick a security question and answer to
assist you in recovering your account
| | 02:16 | information in case you lose your
password, or if eBay needs to identify you when
| | 02:21 | you're calling customer support.
| | 02:26 | Then go ahead and enter your date of birth.
| | 02:28 | Don't be shy about it.
| | 02:29 | eBay needs to confirm that you are at
least 18 years of age, and this also
| | 02:33 | helps ensure that everyone on the eBay
community is a real person and not an Internet scammer.
| | 02:39 | This makes the entire eBay
marketplace a much better and safer
| | 02:42 | trading environment.
| | 02:44 | Trading on eBay is safe,
and you can trust this company.
| | 02:53 | Next, you want to enter the
verification code, which is the random number on the
| | 02:56 | form, to prevent automated computers
from registering on the eBay site.
| | 03:03 | Go ahead and take a moment to accept
and read the user agreement and privacy
| | 03:07 | policy, and then click Continue.
| | 03:09 | You will then receive a
confirmation e-mail of your registration.
| | 03:13 | So you go to your Inbox, and you check to
see the e-mail you've received from eBay.
| | 03:17 | In this e-mail, you'll see a
button that says Activate Now.
| | 03:21 | You can go ahead and click on
Activate Now, and that will activate your
| | 03:24 | registration on the eBay site.
| | 03:27 | It's really that simple.
| | 03:29 | You'll also see a comment here at the
bottom that suggests that you sign up
| | 03:32 | for PayPal, which is the payment service on
the eBay site, the most commonly used one.
| | 03:37 | You'll see this option,
but hang on for a second.
| | 03:38 | We'll cover doing that in the later movie.
| | 03:41 | eBay might limit buying activity for
new members or when the activity of
| | 03:45 | a member is unusual.
| | 03:47 | As your feedback rating on eBay
improves, limits can be avoided.
| | 03:51 | You can also avoid bidding and buying
limitations by registering for a PayPal
| | 03:55 | account, or optionally placing a credit
card or a debit card on file, or becoming
| | 03:59 | an ID-verified member of the eBay community.
| | 04:02 | Any bids over $15,000 do require a
valid credit or debit card, or ID
| | 04:07 | verification of your account to help
ensure that members making large purchases
| | 04:12 | are of legal age and prepared to
follow through with the transaction.
| | 04:16 | We're all done with basic registration.
| | 04:18 | As a registered user on eBay, you
can start making purchases right away.
| | 04:22 | It's important to learn about
the eBay online marketplace,
| | 04:25 | so before you do anything or bid on
anything, I'd like to give you a full
| | 04:28 | education about this process of
finding deals and paying for them.
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| Creating a PayPal account| 00:00 | Although PayPal is a company that
offers many payment services, the most common
| | 00:04 | use is to send and receive money in
connection with an eBay transaction.
| | 00:08 | PayPal users can send and receive money
for virtually anything to anyone, anywhere.
| | 00:14 | But we'll be setting up our PayPal
account to use with our eBay user ID and
| | 00:18 | our eBay purchases.
| | 00:20 | Don't get too confused by all
the tons of options on the site;
| | 00:23 | you can explore those later on after
you become more familiar with all of
| | 00:26 | PayPal's various uses.
| | 00:28 | To register, you would go to PayPal,
and you would want to make sure that you
| | 00:32 | see this little padlock here.
| | 00:33 | This means you are on a secure web site.
| | 00:34 | So when you are entering personal
information, you see this secure site there.
| | 00:38 | Then you want to go down to where it says
New to PayPal, and click on the Sign up option.
| | 00:45 | You'll see some different options here, and
be sure to put your country or region in.
| | 00:49 | We're in the United States, so
that's what I'm going to put there.
| | 00:51 | You can select your language.
| | 00:53 | They give you some choices,
and then you'll some different options here
| | 00:56 | for types of accounts.
| | 00:58 | If you are already a PayPal member,
you can always use this option to upgrade
| | 01:01 | your account to one of
the other types of accounts.
| | 01:04 | Or, you can go ahead and register for
a basic Personal account if you're just
| | 01:08 | going to be shopping online.
| | 01:10 | A Premier or a Business account is
required if you're an eBay seller, and it's
| | 01:14 | recommended if you're going to be
selling items on your own web site or using a
| | 01:18 | shopping cart system to
receive payments from other people.
| | 01:21 | But since we're just buying, we'll
keep it simple, and we'll just set up a
| | 01:24 | Personal account, and we'll
go ahead and click Get Started.
| | 01:27 | Before we register, I did want to
explain to you that sending money for a user
| | 01:31 | who purchases something on eBay is free.
| | 01:34 | You just pay for the purchase.
| | 01:35 | You don't have any extra fees from PayPal.
| | 01:37 | There is no extra cost.
| | 01:39 | The sellers, or the people that are
receiving the money, pay a small fee for
| | 01:42 | receiving the funds through PayPal.
| | 01:44 | But the person making the purchase
just pays for the item that they bought.
| | 01:47 | So we'll click Get Started.
| | 01:49 | We'll need to fill in the
fields that are provided,
| | 01:51 | so I'm going to go ahead,
and I'll start filling in my information.
| | 01:54 | First, the e-mail address.
| | 01:55 | Then I need to choose a password.
| | 02:01 | Be sure to enter a password that's hard to
guess but is very easy for you to remember.
| | 02:05 | Then go ahead and re-enter your password.
| | 02:10 | Now PayPal said my password was okay.
| | 02:12 | But I think it's a good enough password.
| | 02:14 | If you want to enter a more
complicated password, you can sure do that,
| | 02:16 | but you might want to write it down somewhere.
| | 02:18 | Then enter your name, and you
need to enter a real mailing address.
| | 02:32 | Then you need to enter a phone number.
| | 02:37 | PayPal requires that you
put real information here,
| | 02:40 | so be sure you're filling this in accurately.
| | 02:42 | In case you need to call later to
customer support and talk to an agent, it's
| | 02:45 | important that the information be accurate.
| | 02:47 | Go ahead and take a moment to read
over the user agreement and privacy policy
| | 02:53 | and then click Agree and Create Account.
| | 02:56 | It's really that simple
to set up a PayPal account.
| | 02:59 | At this point, you'll be asked how you
would like to pay for your purchases, and
| | 03:02 | you have some choices here.
| | 03:04 | You can fund your PayPal account
in a variety of different ways.
| | 03:08 | Let's go ahead and review, for a
minute, the different ways you can add money
| | 03:11 | to your PayPal account or associate payments
with your purchases on eBay or other web sites.
| | 03:17 | Funding your PayPal account
can be done with a bank account.
| | 03:20 | So you can have a regular
checking account if you want to.
| | 03:22 | This is the little less common.
| | 03:23 | Most people don't do that.
| | 03:25 | Most people who are selling add a bank
account, because they need to receive the
| | 03:28 | money and then deposit it into their
bank account. Or you can add funds using
| | 03:32 | a debit or credit card, or you can make real
-time purchases on web sites such as eBay, and
| | 03:37 | when you pay for them, the money will
be deducted from your debit, or your
| | 03:40 | credit card in real time.
| | 03:42 | You can also get funds from other
people, like if somebody wants to provide you
| | 03:46 | with money through MoneyPak, or if you
want to go down to a retail store and
| | 03:50 | pick up a MoneyPak, you can use cash
instead of a credit card to go ahead and
| | 03:54 | get a MoneyPak card.
| | 03:56 | Major retailers carry MoneyPak,
and there is a ton of them,
| | 03:59 | thousands and thousands of companies that
carry these MoneyPak cards that you can purchase.
| | 04:04 | There is a nominal, little fee that you
have to pay when you buy the MoneyPak
| | 04:08 | in addition to the actual funds that
you'll be using to pay for your items on PayPal.
| | 04:12 | You can also pay for items using money
you've received from other PayPal members.
| | 04:16 | Anybody that sends money to your
PayPal address, the money will then go
| | 04:20 | into your account, and then you can turn
around and spend those funds for online purchases.
| | 04:25 | So I've explained the different ways to
add funds and pay for items with PayPal,
| | 04:29 | but I'm going to go ahead and a
credit card to my PayPal account.
| | 04:33 | You can pay right away, and you can pay
without exposing your card number to merchants.
| | 04:37 | It's very secure.
| | 04:38 | You don't have to keep typing
your credit card information.
| | 04:41 | This is the most common way to pay
for items on your PayPal account.
| | 04:44 | So I'm going to enter in the
information on my credit card,
| | 04:50 | then the expiration date, and then the code.
| | 04:54 | Then I'm going to go ahead
and enter in my billing address.
| | 05:04 | Once you've finished entering in all
the information, you can go ahead and save
| | 05:08 | the billing address,
and then you click Continue.
| | 05:13 | You also have the option now to add a
bank account if you want. This is optional.
| | 05:17 | I'm going to go back over to my inbox,
and I'm going to double-check for
| | 05:22 | an e-mail from PayPal.
| | 05:23 | I can see that PayPal sent me an
e-mail here confirming that I've set up my
| | 05:27 | account and added a credit
card and a billing address.
| | 05:31 | Now, you'll see that PayPal is asking
you if you want to add a bank account.
| | 05:35 | Generally, because it costs less for
PayPal to process transactions through a
| | 05:39 | bank account than it does for a credit card,
| | 05:41 | they're going to encourage you to go
ahead and add a bank account at this point.
| | 05:45 | It's not mandatory to do that right now.
| | 05:47 | You can go ahead and click on the
PayPal logo, and you can go directly to your
| | 05:50 | PayPal account and start using it.
| | 05:52 | Now that you have a PayPal account set
up, you're ready to buy on eBay, shop
| | 05:56 | online at any Internet web site that
accepts PayPal, and you can also send and
| | 06:00 | receive money for private and public debts.
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| Establishing your identity with ID Verify| 00:00 | The ID Verify service on eBay uses
Equifax, which is an established and
| | 00:04 | respected company, to confirm your
identity by checking your contact information
| | 00:09 | against consumer and business databases.
| | 00:12 | The information you provide is held
strictly confidential, and it's only used
| | 00:16 | for verification purposes.
| | 00:18 | To find ID Verify information, go to the
homepage on eBay and click on the Help link.
| | 00:23 | The fastest and easiest way to find the
ID Verify option is simply to type in "ID
| | 00:28 | Verify" in the Help Search box.
| | 00:32 | Select the Using ID Verify option
at the top of the search results.
| | 00:37 | Take a moment to read over
the benefits of using ID Verify.
| | 00:41 | By using the ID Verify service, you'll
be able to provide proof of your identity
| | 00:46 | without having to put a credit card on file.
| | 00:48 | You can become a seller, you can open
an eBay Store, you can list with eBay's
| | 00:53 | Buy It Now and Best Offer options, you
can list using Multiple Item or Fixed
| | 00:58 | Price formats, you can also buy items
priced over $15,000 with Buy It Now, or
| | 01:04 | you can bid above $15,000 on auctions.
| | 01:07 | Once you're ready to take the leap, scroll
down to the Signing up for ID Verify section,
| | 01:15 | have your credit card information ready,
and then click on the ID Verify link here.
| | 01:19 | On the ID Verify page, be sure you read
over the terms and conditions, and make
| | 01:23 | sure you have a valid telephone
number when you register it on eBay.
| | 01:27 | The cost is $5.00 billed to your eBay account.
| | 01:30 | Once you ID-verify, bear in mind
you're not allowed to change any contact
| | 01:34 | information for 30 days.
| | 01:36 | When you're ready, click
on the Sign Up Now button.
| | 01:39 | Then click I Agree.
| | 01:40 | You'll need to sign in with
your eBay user ID and password.
| | 01:49 | Take a moment to verify
your full contact Information.
| | 01:52 | You'll notice that your contact info is
already there, including your full name
| | 01:56 | and address, and your telephone
number, and your date of birth.
| | 02:02 | Although your date of birth is already
there, you do need to enter your driver's
| | 02:05 | license state and driver's license number.
| | 02:10 | Then click Continue.
| | 02:11 | You'll go to a confirmation page.
Review your information carefully and then
| | 02:16 | click Continue again.
| | 02:18 | eBay has taken a moment to go to Equifax
and pull some personal information that
| | 02:22 | only you will know about.
| | 02:24 | You'll need to take the time to
review the questions here and make sure you
| | 02:28 | answer them correctly in order
to become an ID-verified member.
| | 02:31 | You'll notice that there is a series of
questions that only you would be able to answer.
| | 02:36 | An example question is: "Your credit file
indicates you may have a mortgage loan,
| | 02:39 | opened in or around July 2005.
| | 02:41 | Who is the credit provider for this account?"
| | 02:44 | Answer the rest of the
questions and then click Continue.
| | 02:50 | Once you've successfully ID-verified
your eBay account, an ID Verify logo will
| | 02:55 | always appear next to your
eBay user ID on the eBay site.
| | 02:58 | You'll now be able to list an item for
sell without having to immediately place
| | 03:02 | a credit card or a checking account
on file, and you can also open an eBay
| | 03:06 | store, and receive all the additional
benefits I mentioned earlier for being an
| | 03:11 | ID-verified eBay member.
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2. Navigating eBay's Help, Resources, and CommunityReaching out to customer support| 00:00 | Getting help from Internet web sites
can be a daunting task for some people.
| | 00:04 | There is often a reason it's hard to
reach companies, because providing customers
| | 00:08 | support costs money, and most
companies try and keep that information well
| | 00:12 | hidden to avoid contact by phone.
| | 00:15 | eBay and PayPal do offer several
methods of support, and you will want to
| | 00:19 | discover the best ways to get the
help that you need, when you need it.
| | 00:22 | For eBay, be sure you're
signed in to the web site.
| | 00:26 | Some resources are only available when
you're actually signed in to the site.
| | 00:29 | On the homepage, click on the Contact us link.
| | 00:33 | If you're having a concern about a
particular topic, then you can that
| | 00:37 | topic into the Ask box.
| | 00:39 | eBay usually won't display a way to
contact them until you've taken a moment to
| | 00:43 | identify the topic for which you need help.
| | 00:45 | If you get stuck and don't quite know
what to say in the Ask box, then you can
| | 00:49 | click on the See more topics link right here.
| | 00:52 | I'm going to select item under the
Bidding & buying section right here, and then
| | 00:58 | I'm going to select Can I return an item?
| | 01:01 | You'll notice that over here on the
right-hand side that eBay presents an option
| | 01:04 | to chat with their customer support team.
| | 01:07 | Just so you know, eBay's support
telephone number is 866-322-9105,
| | 01:13 | just in case you want to cut
to the chase and just call them.
| | 01:16 | eBay support is available 24 hours a
day, any day of the week, all year long.
| | 01:21 | Don't expect a miracle when you call.
| | 01:23 | eBay is generally there to answer
your most common technical questions,
| | 01:26 | but in terms of strategy and buying
theory, their agents are more likely to be
| | 01:31 | able to help you with the most general
of questions, and those that are more
| | 01:35 | technically oriented.
| | 01:36 | If you run into any trouble on eBay,
or you have issues with a transaction,
| | 01:40 | that's also why eBay's support is there.
| | 01:43 | You can call or you can chat online with an
agent and get the resolution that you need.
| | 01:47 | For help with PayPal, go to the PayPal web site.
| | 01:50 | You would click on the Help link right here.
| | 01:53 | As with eBay, PayPal offers a myriad
of self-help links to help answer the
| | 01:57 | most common questions.
| | 01:59 | If you want to try her out, Sarah is
an automated help assistant right here.
| | 02:03 | She can also assist you as well,
and you can type a question in the chat box
| | 02:06 | with Sarah such as, "How do
I pay for an eBay auction?"
| | 02:09 | Sarah will then give you the most
common answer for the question that
| | 02:15 | you've presented to her.
| | 02:17 | So these handy answers are great,
but I do like to actually talk to a real
| | 02:20 | person. And even though PayPal will
make a concerted effort to get you
| | 02:24 | self-help, you can also speak to
an agent or you can e-mail them.
| | 02:27 | So the way you would do that is you
would scroll down to the bottom of the page
| | 02:31 | and click on Contact us link right here.
| | 02:33 | You will notice that PayPal makes a
concerted effort to provide you with all the
| | 02:38 | resources to answer your questions,
| | 02:40 | but you can contact them directly
either by calling them or e-mailing them.
| | 02:44 | I'm going to go ahead and
click on the Email Us option.
| | 02:48 | You'll need to sign in, and then you'll need
to choose a topic to summarize your concern.
| | 02:55 | So in this case, I'm going to go
ahead and ask a question about sending and
| | 02:57 | receiving money and making an auction payment.
| | 03:00 | Then I'm going to put a real quick summary
here to summarize why I am contacting PayPal.
| | 03:09 | PayPal will then present you with some
suggested topics that might be able to
| | 03:13 | help you, right here in the help
system. Or you can e-mail them directly by
| | 03:17 | selecting these choices right here.
| | 03:19 | They'll ask you which web site you are using.
| | 03:21 | In this case, I'm using eBay.
| | 03:23 | Then they ask you for some optional
questions here as well, plus the summary of
| | 03:26 | the question that you put in earlier.
| | 03:28 | Then you can e-mail PayPal's customer
support team by typing in your question here.
| | 03:36 | Then you click Continue.
| | 03:39 | Then someone from PayPal will contact
you by e-mail within the period of time
| | 03:43 | specified on their web site.
| | 03:44 | If you'd rather talk to someone on the
telephone, you can go back to the Help,
| | 03:47 | Contact us page, and you
can use the Call option.
| | 03:51 | So if I go back to Help, then I go to
Contact us, then I can click Call Us, then
| | 04:01 | I can click Call PayPal Customer Service.
| | 04:04 | The telephone number will be presented
to you right here on this page, along with
| | 04:07 | the call-in pin that you use
when you're making the phone call.
| | 04:10 | We're just covering the most basic ways to
get support for eBay and PayPal in this movie.
| | 04:15 | But there are lots of help and support
resources that you'll discover as you use
| | 04:19 | these sites more frequently.
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| Exploring eBay's educational resources| 00:00 | You can never have too much
education, but it is possible to get
| | 00:04 | analysis paralysis.
| | 00:05 | I certainly do not want the latter for
you, but if you're the type of person who
| | 00:09 | really likes to dive into the driver's
manual before you take a car for a spin,
| | 00:14 | then let's cover some of the plethora of
wonderful eBay education resources that
| | 00:18 | will take you well beyond
just this lynda.com class.
| | 00:22 | It's helpful to know where to
find eBay education when you need it.
| | 00:26 | The fastest way to get the eBay
Education Center is to type it in directly here
| | 00:30 | at the top URL: eBay.com/education.
| | 00:34 | You'll be taken to eBay's
University Learning Center.
| | 00:37 | On this page, you'll find
some helpful links for buyers
| | 00:40 | if you are new to eBay, or if you want
to learn how to buy on the eBay site.
| | 00:43 | There is also resources for sellers
| | 00:45 | if you ever want to sell items on
eBay, but we'll focus on how to buy.
| | 00:48 | We'll be taken to this page here, and we
learn the buying basics and how to buy on eBay,
| | 00:53 | the top questions that eBay buyers
typically ask, how to contact eBay as well,
| | 00:58 | so right here on the right-hand side.
| | 01:00 | You can also go to the Answer Center
and post questions to eBay community
| | 01:03 | members, and there are all kinds of
great resources here, and shortcuts that
| | 01:07 | you can find as well.
| | 01:08 | If you want to learn in person and you
like to actually get a class, then you go
| | 01:12 | back to the eBay education page,
and you can find classes in your local area,
| | 01:16 | classes that are provided by other
instructors--people that are experts on eBay--
| | 01:20 | and you can click on this link
right here for classroom instruction.
| | 01:24 | Then if you are interested in finding a
class in your neighborhood, you would go
| | 01:27 | ahead and go to one of the
classes that are offered.
| | 01:30 | You can click on Find a class now.
| | 01:32 | You can put in your ZIP code over here,
and then you can select from a list of
| | 01:36 | instructors or a list of
scheduled group classes in your area.
| | 01:41 | So that's how you find an education
specialist, an expert who's trained by eBay
| | 01:45 | to help with your eBay
buying or your eBay selling.
| | 01:48 | So let's go back to the eBay homepage and
take a look at some other resources for you.
| | 01:53 | If you go down to the bottom of the
page and you click on the site map,
| | 01:57 | you'll then be able to find more
information about registering and confirming
| | 02:01 | your registration, but there is also a lot
of resources on the eBay site map for buyers.
| | 02:06 | So all these buying resources are on
the page, and you can also click on these
| | 02:10 | links and learn a lot more about the
different things that buyers can do, such
| | 02:13 | as retracting bids, buying
internationally, information about eBay's buyer
| | 02:17 | protection, or any of the other links
that you see here. And you can click here
| | 02:21 | to see all the buying resources
that are available on the eBay site.
| | 02:25 | eBay offers these educational resources
to help you become a more informed buyer.
| | 02:30 | There is no substitute for actual
experience, but at least you'll know how to
| | 02:33 | find the help you need when you need it.
| | 02:36 | I would suggest coming back to
these resources after you complete our
| | 02:39 | lynda.com education.
| | 02:40 | You may find everything that you need
to know here about buying, but it doesn't
| | 02:44 | hurt to know how to get these
additional resources when you want them.
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| Using eBay's Security Center| 00:00 | We've been talking about online safety
and how to obtain help when you need it.
| | 00:04 | I would also like you to know where to
find eBay security centers, so that you
| | 00:07 | can do some independent learning about
marketplace safety and best practices
| | 00:11 | for safe trading on eBay.
| | 00:13 | I would like to point out to you how
to get to the eBay security center.
| | 00:16 | Although you can find the security
centre from the eBay site map, the easiest
| | 00:20 | way to get there is going
to eBay.com/securitycenter.
| | 00:25 | You can find helpful resources here for
buying, selling, how to protect your account.
| | 00:30 | There is a whole bunch of links on the left-
hand side for the topic that might concern you.
| | 00:34 | For example, if you receive an
e-mail that looks like it might not be
| | 00:38 | legitimate--we call those spoof or fake e-mails--
| | 00:40 | one of the most common problems online,
people receive e-mail, and it's not from
| | 00:43 | an actual eBay member, or it's
not related to an eBay transaction.
| | 00:47 | You can go ahead and report that
information to eBay and find out whether or not
| | 00:51 | it's a real e-mail from eBay or maybe
a spoof e-mail or fake e-mail trying to
| | 00:55 | steal your password.
| | 00:56 | There is also ways to learn more about
eBay's buying and selling and safe trading.
| | 01:00 | There is a whole lot of marketplace
safety tips and tricks, and ways that
| | 01:04 | you can take tutorials.
| | 01:05 | For example, if you want to protect
your account more, there is an account
| | 01:09 | protection tutorial, a phishing and
spoof tutorial, how to deter identity theft,
| | 01:14 | and how to report account theft.
| | 01:15 | Plus there are tons and tons of other
resources that you can use to help with
| | 01:19 | your eBay trading experience.
| | 01:21 | The eBay security centre is always
being updated on a regular basis and I suggest
| | 01:25 | bookmarking this page so that you
always have the most current information
| | 01:29 | handy, in case you've a question
regarding trading online safely.
| | 01:33 | The more information you're able to
absorb, the better prepared you will be
| | 01:36 | in making eBay an amazing experience
with the fewest possible hiccups down
| | 01:40 | the road.
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| Communicating with the eBay communities| 00:00 | I would like to share some
information with you about eBay's communities.
| | 00:03 | You can learn more about the
communities by going to the link at the top of the
| | 00:07 | eBay homepage right here, clicking on
Community, and you'll see a landing page
| | 00:11 | with all kinds of great resources.
| | 00:13 | Sharing knowledge with others
and having a true sense of community is
| | 00:16 | what eBay is all about.
| | 00:18 | From eBay's daily system announcements
to interactive community boards, there
| | 00:22 | are robust communities on eBay
bustling with ideas, tips, and tricks.
| | 00:26 | Over here you'll see that you can
learn more about the feedback forum.
| | 00:29 | That's where you discover more
information about your trading partners and look
| | 00:32 | at feedback, view their reputation,
and you can also express your opinions by
| | 00:36 | leaving feedback on your transactions.
| | 00:39 | There is eBay Neighborhoods.
| | 00:40 | You can stroll through here.
| | 00:41 | There is all kinds of neighborhoods to
connect with other people on eBay and
| | 00:45 | learn more about what they are
doing, and what they are up to.
| | 00:48 | There is eBay My World, which is the
great place to personalize your own eBay
| | 00:52 | experience and add your own
flair to your eBay profile.
| | 00:55 | You can blog and share ideas with
others on your eBay profile, and then there
| | 00:59 | is Discussion Boards.
| | 01:00 | Discussion boards are really
topic specific, so if you're seller on eBay, if
| | 01:04 | you're buyer, if you're somebody who
collects things, or if you're selling auto
| | 01:08 | parts, or maybe you are somebody who
sells business in industrial equipment, you
| | 01:12 | can drill down into these discussion
boards, and you can share ideas, ask
| | 01:17 | questions, and you can join community
threads about a specific topic. Or you can
| | 01:21 | start your own discussions, as well.
| | 01:23 | You might be interested in forming a
group or joining one. Groups are just like
| | 01:26 | what it sounds: birds of a feather,
| | 01:28 | people getting together and
talking about common interests.
| | 01:30 | Then there is the Answer Center where
you can get quick answers from other eBay
| | 01:34 | members and professionals, also eBay
employees as well. And as we go down the
| | 01:39 | page here, there is also a Chat Rooms.
| | 01:40 | Chat Rooms are way to socialize
with other people and chat in a casual
| | 01:44 | setting, and then eBay's News.
| | 01:47 | The system Announcements area is a
really important place to learn more about
| | 01:50 | what's going on at eBay, changes in
eBay fees, new features that are being
| | 01:54 | rolled out, plus rules and regulations
about eBay--all the current events and
| | 01:58 | goings-on in eBay management are
posted in the system Announcements area.
| | 02:02 | Do you feel like you getting
a bit overwhelmed? It's okay.
| | 02:05 | I was too when I first started on eBay.
Take a deep breath and just know that
| | 02:09 | there is always resources and
people available to help you on the eBay
| | 02:12 | community, and these are some of the
fantastic resources that are always there
| | 02:16 | for you, day or night.
| | 02:17 | So you can learn from others, share
your opinions, and get involved with the
| | 02:21 | eBay community.
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|
|
3. Understanding Listing FormatsBrowsing auction-style listings| 00:00 | It can be really exciting to attend a
live auction, and eBay has capitalized on
| | 00:05 | this thrill by offering auction-style
listings as a way to buy merchandise.
| | 00:09 | Bidding can be tons of fun.
| | 00:11 | You can acquire incredible bargains,
and it's interesting to explore merchandise
| | 00:15 | from sellers across the world online.
| | 00:17 | We'll take some time to review how
auction-style listings work, on eBay and how
| | 00:21 | you can best take advantage of
competitive bidding to find scarce items or get
| | 00:25 | super deals on everyday products.
| | 00:28 | You're going to want to search for items.
Of course, that's how you find things on eBay.
| | 00:31 | You find things by typing in
search keywords, like I would say "antique
| | 00:35 | lamp"; that's an example.
| | 00:37 | Then you'll see a list of items for sale,
and you'll notice that those items are
| | 00:41 | either auctions or Buy it Now.
| | 00:42 | Now, I'm going to go ahead and scroll
through and look for some auctions.
| | 00:45 | If something catches you eye, you might
want to click on it. Oh, this catches
| | 00:49 | my eye; I like sconces.
| | 00:50 | I'm going to click on this one right here.
| | 00:52 | Then you can see on the listing page
for an auction-style listing all the
| | 00:56 | different facets of the listing, like
pictures--you have a picture here, which you
| | 01:00 | can enlarge and look at.
| | 01:02 | You have the title of the item, how
much time is left, and of course it's
| | 01:05 | antique, so it's used.
| | 01:07 | You can see the bidding information here, who is
bidding, by clicking on that. You can see that.
| | 01:13 | Then you can go through and see
additional things, like how much the current
| | 01:15 | bid is and the maximum bid you have
to enter, shipping information, who the
| | 01:20 | seller is, their feedback
score, the location of the item
| | 01:23 | you can see here as well.
| | 01:25 | If you page-down, you can see
additional information about the item: Very
| | 01:29 | unusual two lamp solid brass beautiful
sconces, wired and working, excellent for its age.
| | 01:35 | The information that you learn about
the item through its description is
| | 01:38 | provided by the actual seller, and you
will be going through and reading tons of
| | 01:42 | different descriptions and titles and
things that are unique to each individual
| | 01:46 | seller. But let's look at the most
important and general things that are
| | 01:51 | important to you about a listing.
And in reviewing that items listing page and
| | 01:55 | making a decision whether or not you
want to place a bid, note some specific
| | 01:59 | things that might be very important to you.
| | 02:01 | First one is methods of payment.
| | 02:03 | What methods of payment does the seller accept?
| | 02:06 | Are those methods secure?
| | 02:07 | Are you comfortable
sending those methods of payment?
| | 02:10 | If they tell you to put cash in an
envelope and mail it out, that may not make
| | 02:13 | you very comfortable. But PayPal might
be a more comfortable way to pay, and most
| | 02:17 | people pay that way.
| | 02:18 | Then looking at the seller's feedback profile.
| | 02:20 | Do they have 99.5% feedback?
| | 02:23 | That's really, really good.
| | 02:24 | Or do they have really low feedback,
like 50%? And maybe their buyers aren't
| | 02:29 | really happy with their service.
| | 02:31 | Look at the end date of the item.
| | 02:32 | If you need a right away, and it ends in
two or three days, maybe you can't wait
| | 02:36 | that long; maybe you need it sooner.
| | 02:38 | You can also see how many other
bidders are currently involved.
| | 02:41 | If there is a lot of competition, you
may not be successful in winning that item.
| | 02:44 | There may be too much competition.
| | 02:46 | Also, look at the current amount of the high bid.
| | 02:49 | If the high bid is so high that you're
not really willing to pay it, don't get
| | 02:52 | emotionally involved.
| | 02:53 | You might want to move along
and look in another listing.
| | 02:56 | Look at any nuances on the listing
description that might be relevant to you,
| | 02:59 | including what might be included
or excluded from what you're buying.
| | 03:03 | Be sure to ask about that if you're not sure.
| | 03:06 | Things like accessories, if you buy
electronics item, you want to make sure that
| | 03:09 | you're getting the battery or
the strap or the accessories.
| | 03:12 | Just make sure you're asking questions
or reading carefully in the description.
| | 03:16 | It's important to know the
returns policy of the seller as well.
| | 03:18 | If it's a no returns allowed or if
you have a 30-day returns policy.
| | 03:22 | What is the specific
returns policy for that seller?
| | 03:26 | Auction-style listings work with a
thing called bid increments and automatic
| | 03:29 | bidding, which will be talking about in
more detail in a later movie. But the
| | 03:33 | basic idea is that eBay allows people
to bid on items, but they have to bid a
| | 03:38 | minimum extra amount just to avoid
people adding an extra 10 cents to their bid
| | 03:42 | or getting into a silly penny
bidding war and things like that.
| | 03:46 | Bids are binding contracts, and if
you're the high bidder, you're obligated to
| | 03:49 | complete the transaction with the seller.
| | 03:51 | Bids may be retracted in some cases,
and it depends on how much time is left
| | 03:55 | before the end of the listing.
| | 03:57 | It's important to avoid
super-charged emotions when bidding.
| | 04:00 | It may be tempting to get upset about
being outbid, but keep a cool head and bid
| | 04:04 | only what you feel an item is really
worth, not just so you can become the high
| | 04:08 | bidder, but so you get something at a good deal.
| | 04:11 | Many eBay buyers use sniping software
to bid at the last remaining seconds
| | 04:15 | before the end of an auction.
| | 04:16 | eBay's auction- style listing
format allows for a fun competitive
| | 04:21 | bidding environment.
| | 04:22 | You get to compete with other
buyers on items, and the highest bid wins.
| | 04:26 | The nice thing is that many sellers
start items at very low prices, and if there
| | 04:30 | isn't a lot of competition for a
particular listing, you can win big in terms of
| | 04:35 | cost savings when using the
eBay auction-style format.
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| Browsing fixed-price listings| 00:00 | We have taken a look at the
auction-style listings, and now I want to show you a
| | 00:03 | different type of listing called a Buy It Now.
| | 00:06 | A fixed-price listing, also known as
Buy It Now listings, are also available on
| | 00:11 | the eBay site, so let's take a look at
what those will look like when you are
| | 00:14 | searching on the eBay site.
| | 00:16 | So if I am searching for something like
an antique table lamp, and I search for
| | 00:21 | that, you'll see that
there are types of formats.
| | 00:23 | Some items have a thing called a bid section.
| | 00:26 | That's an auction-style listing.
| | 00:27 | You'll also have listing that say Buy
It Now on them, and that's where you can
| | 00:31 | purchase the item at a fixed price.
| | 00:33 | If we scroll down even further, you'll
see that some Buy It Now listings have
| | 00:36 | a thing called Best Offer underneath
them. And then you also have listings
| | 00:40 | where you can either bid on the item,
or you can see that there is a Buy It
| | 00:44 | Now feature as well.
| | 00:45 | So let's take a look at
these individual listings.
| | 00:48 | First of all I am going to open up
this listing, and we will see that we can
| | 00:51 | purchase this lamp at
$165, or there is an option.
| | 00:55 | This is something the
seller has to put on there.
| | 00:57 | It's not something that's
always on a Buy It Now listing.
| | 01:00 | The seller can now allow you to
negotiate and make an offer lower than the price
| | 01:04 | of the current listing.
| | 01:05 | Just like with the auction-style listings, you
will see the various aspects of a listing page.
| | 01:10 | You'll see photos,
| | 01:11 | you'll see terms and conditions and
shipping, descriptions and returns policies.
| | 01:15 | But you'll have a different way of purchasing.
| | 01:18 | Let's go ahead and scroll through and
take a look at some other types of formats.
| | 01:21 | You have an auction-style
listing with a Buy It Now option.
| | 01:24 | I am going to look at this table lamp
here, and you can see that you have got
| | 01:27 | a starting bid of $275, or you can just
purchase the item and buy it right away for $325;
| | 01:34 | that's a hybrid-type listing.
| | 01:36 | So let's talk a little bit more about
all the details of fixed-price listings.
| | 01:42 | First of all, it's important to know
that there is no biding required.
| | 01:45 | You can purchase a fixed-price listing.
| | 01:46 | It's called Buy It Now.
| | 01:47 | You purchase it, and you are done.
| | 01:49 | You own the item. You have a
contract with the seller to purchase it.
| | 01:52 | The best offer feature is
the negotiation process.
| | 01:55 | It's kind of the opposite of an auction.
| | 01:56 | You can make offers lower than the
current price, and you can go back and forth
| | 02:00 | and negotiate with the seller.
| | 02:02 | It's possible to make up to three offers on an item.
| | 02:05 | Some categories and
merchandise don't allow three offers;
| | 02:08 | they allow different number of offers
depending on the category. But most of
| | 02:11 | them offer up to three offers back and forth,
so you can negotiate back and forth.
| | 02:15 | If you are in a negotiation on a best
offer, there is a time limit. And if the
| | 02:19 | seller does not accept your offer
within 48 hours, the offer that you have made
| | 02:23 | is no longer valid; it expires.
| | 02:25 | If your offer is accepted, you have a
deal, and you are required to complete the
| | 02:28 | transaction with the seller.
| | 02:30 | Fixed-price listings can also be
multiple items. So if the seller has more than
| | 02:34 | one available, you might see that there
are multiples on the listing, and you can
| | 02:38 | purchase more than one.
| | 02:39 | On a fixed-price listing, you can
also see a different style, which we have
| | 02:43 | shown, which is an auction with a
fixed-price option called Buy It Now. And in
| | 02:47 | that case, the seller has given you a
hybrid, a little bit of flexibility in
| | 02:51 | either taking your chances at biding--
in which case if there is no reserve,
| | 02:55 | you place the bid, the Buy It Now goes away,
and it's no longer a feature on the auction.
| | 02:59 | You can then keep biding with other
bidders. But if you place the bid for a Buy It
| | 03:03 | Now and you purchase that item, then
you are the owner of the item and have an
| | 03:07 | agreement with the seller.
| | 03:08 | There is no waiting when you have an
auction with the Buy It Now. When you place
| | 03:12 | that purchase, it's done. When you
actually purchase an item using the bid
| | 03:16 | process and the Buy It Now goes away,
you cant go back and then make the offer
| | 03:19 | for the higher price,
fixed price. You are done.
| | 03:21 | It's a become a biding or
an auction at that point.
| | 03:24 | Fixed-price listings on eBay offer you
a great way to get what you want quickly
| | 03:28 | without waiting on an auction to end.
| | 03:30 | If you have little time, or you want
something immediately, the fixed-price
| | 03:35 | format on eBay offers
you instant gratification.
| | 03:38 | Fixed price also assures you that
you'll get the item at the price want without
| | 03:42 | the guesswork of possibly being outbid.
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| Shopping for cars in eBay Motors| 00:00 | One of the largest categories on eBay
is everything that relates to vehicles.
| | 00:05 | eBay Motors is a really fascinating
place to find all types of vehicles,
| | 00:09 | parts, and accessories.
| | 00:11 | From the exotic to the everyday car,
you could find virtually anything related
| | 00:16 | to vehicles and fixing them.
| | 00:18 | Through the eBay Motors site, you can
search not only for cars, but for boats,
| | 00:22 | planes, bikes, and all the
parts and pieces they require.
| | 00:26 | eBay Motors is a one-stop shop for
everything to do with your vehicle, so
| | 00:29 | whether you are crazy about cars or
you just need a new throttle body, this
| | 00:33 | is the place for you.
| | 00:34 | To get to the eBay Motors site, there
are several different ways to find it.
| | 00:38 | First of all, you can go directly to
the homepage and just select the category
| | 00:41 | for Motors and then pick the category
underneath there that you are interested
| | 00:45 | in, whether its cars and trucks, parts
and accessories, motorcycles, power
| | 00:49 | sports, boats, or other vehicles.
| | 00:51 | You can find all those things here,
including places to buy tires. Or you can
| | 00:55 | type directly into your browser:
ebaymotors.com, and that just bypasses all
| | 00:59 | this, and you can just go directly to the site.
| | 01:01 | So eBay Motors is a separate portal on
top of eBay where you can search for items.
| | 01:06 | Also, when you are searching on the
main eBay site and you are looking for
| | 01:09 | parts and things like that, you'll
find the eBay Motors listings, too.
| | 01:12 | So, however you go about finding your
parts and cars and things like that, you'll
| | 01:16 | be able to eventually get
to the eBay Motors portal.
| | 01:19 | I am going to look for a car.
| | 01:20 | I am actually going to type in a search
for a used car. So if you want to do that,
| | 01:25 | you would go to the Cars and Trucks
tab, and would look under USED if you are
| | 01:28 | interested in a used car,
and you type in a make and the model.
| | 01:30 | So I am going to type in a make.
| | 01:33 | Then I am going to go ahead put in a
model. And then you put in your ZIP code,
| | 01:36 | and you can go ahead and
click on the Search option.
| | 01:39 | You can also browse. Browsing is where
you can look for specific types of cars.
| | 01:43 | So if you are real big fanatic,
and you want to buy a collectable car, or you
| | 01:47 | want to look for convertible, you can go
ahead and use these Browse options here.
| | 01:50 | If you are looking for a hybrid,
you can just click on the option
| | 01:53 | for alternative fuel.
| | 01:54 | I am going to type in a specific make
and model, and I am going to go ahead
| | 01:58 | and look for any listings which relate to
the specific brand and model I am looking for.
| | 02:03 | You'll see listings. It looks just like the regular
eBay site, with some additional information on there.
| | 02:08 | There are classified ads, as well as
auctions and Buy It Now listings; all of
| | 02:12 | those are available on eBay Motors.
And just like on the core eBay site, you have
| | 02:16 | the ability to filter over here on the
left side, or customize the search and the
| | 02:21 | view, and you can see the different
information about the vehicle. But you also
| | 02:24 | have specifications about the vehicle,
and also you can do price research as
| | 02:28 | well. And you can see other people's
reviews of the vehicles as well and see how
| | 02:32 | popular the car has been. Plus Kelley
Blue Book provides information on price
| | 02:36 | research that you might be interested in, too.
| | 02:39 | But if you are looking for a part--
| | 02:40 | let's go back to Parts and
Accessories, and we'll do the same thing.
| | 02:44 | We put in a specific make and a model,
and we will go ahead and look for a specific part.
| | 02:49 | I am looking for something like
perhaps 1996 throttle body for this car.
| | 02:55 | You put in the keywords, and you click
Search. Now it's possible to browse, but I
| | 02:59 | wanted to look for a specific make
and model, and you'll find that there are
| | 03:03 | new after-market parts.
| | 03:04 | There is also OVM parts as well, so
there is all different kinds of parts
| | 03:08 | available: used and brand new.
| | 03:10 | Oftentimes, after-market parts are
sold alongside of OVM used parts, and you
| | 03:14 | can see that there are Buy It now,
Best offer--you have all different types of
| | 03:18 | buying formats here as well.
| | 03:20 | If you wanted to find something other
than a car--lets say we are interested in
| | 03:24 | buying maybe Cessna--we could type in
and search for that, and you can see that
| | 03:29 | on eBay Motors, people are
selling airplanes as well.
| | 03:32 | You can buy all kinds of things on eBay Motors:
| | 03:35 | you can buy RVs, you can buy off-road
vehicles--all sort of things are listed
| | 03:39 | for sale on the eBay Motors site.
| | 03:41 | It's a fascinating place to find
just about anything related to vehicles.
| | 03:44 | Now eBay Motors has
auction-style, fixed-price, and classified
| | 03:49 | advertising listings.
| | 03:50 | eBay Motors is a great way to find
discounted car parts, or even go car shopping
| | 03:54 | for late model or older cars.
| | 03:57 | You'll be able to find vehicles and
parts, and not only can you find late model
| | 04:01 | vehicles and cars parts, but you can
also find super-scarce parts for antique
| | 04:05 | vehicles, vintage, or
collectable vehicles as well.
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| Using eBay Classifieds| 00:00 | Using eBay classifieds, you can gain access
to a myriad of local services, sales, and events.
| | 00:07 | It can be considered much like a
newspaper classified or a community bulletin board.
| | 00:11 | To get to eBay classifieds, you would
click over here on the eBay homepage, on
| | 00:15 | this link called Classifieds.
| | 00:17 | You'll be then taken to the eBay
Classifieds landing page, and just like it
| | 00:21 | sounds, classifieds is just like going
to the back of a newspaper and looking
| | 00:24 | at the list of classified ads.
| | 00:27 | You'll find Items for sale, pets
for sale, pet accessories and supplies,
| | 00:31 | and things like that. You'll see cars and
vehicles and vehicle parts for sales. Jobs.
| | 00:35 | You will also see resumes of people
looking who are actually interested in
| | 00:39 | getting a job, services that are
being offered in your local community, as
| | 00:42 | well as free stuff. And also, you will
see a bunch of different things here at
| | 00:46 | the bottom of the page, such as other
city links and other cities and states
| | 00:51 | that might also be of interest to you if you want to
tool around in classified ads in other towns.
| | 00:55 | There are also links at the bottom of the
page to other parts of eBay and eBay's
| | 00:59 | affiliated web sites as well.
| | 01:01 | So if you are interested in looking at
a classified ad, you can type in a search
| | 01:04 | here, and you can type in
what you are looking for.
| | 01:06 | You can pick a category of
merchandise or an event or something that you
| | 01:10 | might be interested in.
| | 01:11 | You can also narrow your search down to
a community within your area, or you can
| | 01:15 | punch in a ZIP code.
| | 01:16 | So if I punch in my local ZIP code--
let's say 91505 is my ZIP code--I would be
| | 01:21 | able to see classified just in my local area.
| | 01:24 | I am going to go ahead and show you a
sample classified ad that I have up here
| | 01:27 | on the screen, and this is a
vintage leather metal men's cowboy belt.
| | 01:31 | It has a metal buckle, and you can
see that on the ad itself you have the
| | 01:34 | ability to contact to the person
who is offering the item for sale.
| | 01:37 | You can reply by e-mail. You can go
ahead and call them if there us telephone
| | 01:41 | number available. You can see the
description here, and you can see additional
| | 01:44 | photos for the item. Or you can share
the information with other people using
| | 01:48 | these different links right here.
| | 01:50 | There are many different ways to share the
classified you find here on the eBay classifieds.
| | 01:54 | There is all kinds of services for
sharing and social networking. And then you
| | 01:58 | have the ability to print out the
classified ad using the Print option as well.
| | 02:02 | With eBay Classifieds, you can find
items for sale in very much the same way
| | 02:06 | that you find them on eBay's primary
web site; however, you'll be dealing
| | 02:10 | directly with the seller--
| | 02:11 | you won't be bidding on items.
| | 02:13 | It would be just as if you read a local
newspaper classified, and then you can
| | 02:16 | reach out directly to the seller
using e-mail or a contact phone number.
| | 02:21 | This is great way to find items if
you are interested in purchasing in
| | 02:24 | your local community.
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| Shopping for real estate on eBay| 00:00 | eBay allows sellers to list and sell
real estate, including homes, multifamily
| | 00:04 | properties, commercial and
industrial real estate, raw land, timeshares,
| | 00:10 | manufactured homes, and vacation rentals.
| | 00:13 | I'd like to go to the eBay web site
and show you a few things about the Real
| | 00:17 | Estate category on eBay.
| | 00:18 | If you go to the homepage, and you
click on All Categories, and you go to Real
| | 00:21 | Estate, you'll be taken to the Real
Estate categories within eBay, and you'll
| | 00:26 | see a list of them right here.
| | 00:28 | You can look at commercial properties,
you can also look at raw land, you can
| | 00:32 | see acreage, and manufactured homes,
or residential, timeshares, and vacation
| | 00:36 | rentals, plus other real estate as well.
| | 00:38 | I'm going to show you some actual
listing, so let's go take a look at residential
| | 00:42 | real estate for a minute.
| | 00:44 | As we scroll through, we can see
that there is a lot of listings here in
| | 00:47 | different states, and you can see
pictures of those listings, and you can
| | 00:52 | see descriptions and prices.
And there is different formats: Buy It Now and
| | 00:55 | auction-style listings.
| | 00:56 | You can see some
properties have lot of bids on them.
| | 00:59 | Let's go ahead and take a look over
here at one of the actual listings.
| | 01:03 | We can see that is Illinois
property that's a fixer upper.
| | 01:06 | And you can see all the same features
that you would see on an eBay auction-
| | 01:10 | style listing with the Buy It Now.
| | 01:12 | You also can see the actual
location of the property. This is kind of a
| | 01:16 | misnomer, because even though it's
says local pick-up, you obviously wouldn't
| | 01:20 | be picking the property up.
| | 01:21 | You would be purchasing it
and getting a deed for it.
| | 01:24 | You go through the terms and
conditions of the property just like you would a
| | 01:27 | regular eBay listing. There is some
specific information about the real estate
| | 01:31 | that you'd want to read.
| | 01:32 | You definitely, with real estate, since
there is lot of money involved, you want
| | 01:35 | to really go through and carefully
read all the terms and conditions.
| | 01:39 | Something else to think about is you
might consider asking the seller if
| | 01:43 | they would agree to a professional inspection
of the property before you place your bid.
| | 01:47 | Would they let you get a key and go
look at the property physically or hire
| | 01:50 | your own agent or your own broker or
real estate agent to go out and take a
| | 01:54 | look at it as well.
| | 01:56 | Every single listing on eBay is a
handcrafted moment, so you want to take the
| | 02:00 | time to look at the extra terms and
conditions that this seller has put on the property.
| | 02:04 | You can see that this is a
foreclosure, and the seller has never actually
| | 02:07 | looked at the property.
| | 02:08 | It's being sold as-is, so they're
obviously selling a property on a foreclosure
| | 02:12 | that they haven't seen.
| | 02:13 | They don't take any personal checks.
| | 02:15 | There is $500 deposit that's due
within one day of being the high bidder,
| | 02:19 | and then full payment's due within 72 hours.
The deed is given at the time of settlement.
| | 02:24 | You can see some additional
costs that the seller is charging.
| | 02:27 | They have closing costs, which are very
important because these are extra fees
| | 02:31 | that will be added to your high bid.
| | 02:33 | So even though you're the winning
bidder at a certain price, you'll also be
| | 02:36 | charged some additional costs, which
you can see have been added here.
| | 02:40 | And this is the kicker: you really want
to look carefully because you can see
| | 02:44 | that this seller is going to
charge you a buyer's premium.
| | 02:47 | You can add on an additional 5% to
your final bid to the cost of this listing.
| | 02:54 | And all the additional terms and
conditions of payment are listed there as well.
| | 02:58 | So some sellers may ask for a deposit by
PayPal, or the entire payment by PayPal.
| | 03:03 | For smaller amounts that are in your
own comfort zone, PayPal would be okay;
| | 03:07 | that's a good way to pay.
| | 03:08 | For a $500,000 house, you would definitely
want to ask the seller in advance of bidding
| | 03:14 | if an Escrow company or an attorney
would be an agreeable way for you to handle
| | 03:18 | the paperwork and the money.
| | 03:20 | You are definitely going to want to
think about using an intermediary before you
| | 03:23 | purchase real estate.
| | 03:24 | So this is something to think about.
Be a little bit more cautious when
| | 03:27 | you're making purchases.
| | 03:29 | With the eBay real estate listings,
you have the standard formats that you would
| | 03:32 | have on any other eBay listing.
You have auction-style listings also
| | 03:35 | auction-style with Buy It Now features.
| | 03:38 | There is Make Offer as well, and you
have fixed-price listings where you can
| | 03:41 | just make a purchase.
| | 03:42 | There is also classified ads where you
can contact the seller directly and ask
| | 03:46 | them to contact you back.
| | 03:47 | You should remember that with any real
property transaction it's important to
| | 03:51 | think about and understand the legal
ramifications of purchasing the property,
| | 03:56 | and the normal and customary rules in
each state that apply to those purchases.
| | 04:00 | You can protect yourself using a
property intermediary for the transaction
| | 04:04 | where it's warranted.
| | 04:05 | In some states, you might think of a
using an attorney or an Escrow agent, or
| | 04:09 | you can even use a title company or
similar entity to help with the handling of
| | 04:13 | money and transferring the title.
| | 04:15 | This involves some legal paperwork--a
deed, for example--but you should be sure
| | 04:19 | to get a proper legal consultation
from a professional if you're not familiar
| | 04:23 | with real estate transactions.
| | 04:25 | And in many cases, an adequate real
estate professional, such as a title company
| | 04:29 | or a state-licensed Escrow agent, would
be more than adequate for handling the
| | 04:34 | deed of your purchase of the property.
| | Collapse this transcript |
|
|
4. Finding DealsDoing basic searches| 00:00 | eBay's search engine works similarly to
other search engines you may have used.
| | 00:04 | In this movie, we'll go over how
to search using basic keywords.
| | 00:08 | Using eBay's search, you can find
whatever items your heart may desire.
| | 00:13 | It's important to use keywords when
searching on eBay, and not grammatically correct phrases.
| | 00:17 | You're searching for specific keywords
that appear in the titles on the listings
| | 00:21 | that are listed on eBay by the seller.
| | 00:23 | We're going to conduct a
basic search from the eBay homepage.
| | 00:26 | We're going to go ahead and do
that by typing in some keywords.
| | 00:30 | First, I'm going to type
in the words "antique lamp".
| | 00:33 | Then I'm going to go ahead and click Search.
| | 00:36 | I'm presented with a list of search
results here, and it's important for you to
| | 00:40 | understand how this search came about.
| | 00:42 | So I'm going to take a little bit of a
break and talk to you about best match.
| | 00:46 | We'll discuss that.
| | 00:47 | Best match works like this.
| | 00:49 | A listing accrues points automatically as
it gets closer to the time the auction ends.
| | 00:55 | A listing also loses points in the
search if the seller has a 3.9 or lower
| | 01:00 | rating for a thing called Detailed
Seller Rating for shipping and handling
| | 01:04 | charges in their feedback profile.
| | 01:07 | This Detailed Seller Rating is one of
their feedback components, and eBay ranks
| | 01:11 | their item in the search
based on this one component.
| | 01:15 | A listing also gains or loses points
depending on the seller's shipping method,
| | 01:19 | and shipping and handling fees.
| | 01:21 | A listing gains points if the seller
can identify and include certain keywords
| | 01:25 | in their title, but unfortunately
eBay doesn't explain what that is.
| | 01:28 | So it's a little bit of mystery.
But it's important to know that there is a
| | 01:31 | thing called best match that initially
presents a list of search results to you
| | 01:35 | that eBay thinks will be
relevant to your purchase keywords.
| | 01:38 | Let's go through the search results and
talk about a few elements of this page.
| | 01:42 | First of all, you have an option to sort by.
| | 01:45 | So over here you have a sort for best
match, which we've just talked about, but
| | 01:49 | you also have the option to sort by
ending soonest, newly listed, lowest price
| | 01:55 | with shipping, and the highest price
with shipping, also highest price without
| | 01:59 | shipping, and the items
that are nearest to you first.
| | 02:03 | You also have these views,
which include auctions only.
| | 02:06 | So if you only want to see auction-
style listings, you can click on this link
| | 02:09 | right here. Or you have Buy It Now, where you
can click and see only the Buy it Now listings.
| | 02:15 | eBay also presents you with these
related searches at the top here, because eBay
| | 02:19 | thinks you might be interested in
searching these keywords as well.
| | 02:22 | So you might want to take time to go
ahead and review some of these examples of
| | 02:26 | different search terms that might
help you find what you're looking for.
| | 02:29 | Let's go to the bottom of the
page and look at the pagination.
| | 02:32 | There is a thing at the bottom here
which allows you to not only flip through
| | 02:35 | the search results right here--you can
flip through the pages in the search
| | 02:38 | results--but you can also indicate how
many items per page you'd like to view.
| | 02:42 | So if you want to look at 25 or 50
or 100 or 200 items per page, you can
| | 02:47 | certainly do that, and you can use these
tools at the bottom to flip through the
| | 02:51 | various pages of listings that you've found.
| | 02:56 | It's important to refine your
keywords to narrow your search results.
| | 02:59 | There is over 8,000 listings here, but you
can add additional keywords if you want to.
| | 03:04 | Let's say you're looking for antique brass lamp.
| | 03:06 | You could go ahead and type it in an
additional keyword and narrow the search
| | 03:10 | even further. That cuts the
search down substantially.
| | 03:13 | When you're searching for something
that's specifically got to make and a model,
| | 03:16 | it's helpful to use the make and model
to narrow the search and to help you with
| | 03:20 | the comparison shopping.
| | 03:21 | So if you're looking for something
that's very particular, go ahead and try
| | 03:25 | to find out what the model number is,
and you can include that in your title search.
| | 03:28 | Let's also look at this feature here.
| | 03:30 | If you click on Include description in
your search, you'll be searching these
| | 03:35 | keywords not only in the title of the
actual listing, but also the description
| | 03:39 | text of that listing.
| | 03:40 | So I'm going to go ahead and include
the description in my search, and I'll get
| | 03:43 | an even larger list of search results.
| | 03:46 | Obviously, I'm trying to narrow my
results down even further with the antique
| | 03:49 | brass lamp example. But if you don't get
enough results, you can use this feature
| | 03:53 | to increase the potential
listings that you might be reviewing.
| | 03:57 | You can also use specific
terms such as--here is an example:
| | 04:00 | if I'm looking for antique cut glass
I might type in the actual period in
| | 04:04 | which the glass was made "Brilliant
Period cut glass vase" versus just using the
| | 04:09 | words "cut glass vase." That would return a lot
fewer results, and they would be more accurate.
| | 04:13 | You can go ahead and add things in,
such as if you're looking for parts for a
| | 04:17 | vehicle, you can type in the year.
| | 04:19 | You can also use a wildcard, which
we'll talk about in more detail later in
| | 04:23 | another movie. But you can type in
things like 199 and then the asterisk to help
| | 04:28 | you find all of the listings for let's
say a Camry radiator made in the 1990s.
| | 04:33 | You can go ahead and add or remove
the letter S to get more results.
| | 04:37 | eBay is getting better about their
intuitive search, where it will automatically
| | 04:41 | make a plural for you. But in the
meantime you can go ahead and add an S or
| | 04:44 | remove it to get more results.
| | 04:46 | And you should be careful about using
extra words if you don't need them, such as
| | 04:49 | "and, or, the," when you're
making searches on the eBay site.
| | 04:53 | I would definitely avoid punctuations,
unless they're part of a brand name or
| | 04:57 | something that's relevant to the search itself.
| | 04:59 | Let's go back to our search results and
talk about one more feature here that I
| | 05:03 | want to show you, which is
you can save the search.
| | 05:05 | If you see here, there is a little
option to Save the search, and we'll talking
| | 05:08 | about how to do save searches and
bookmarking searches later on in other movie
| | 05:12 | during this education.
| | 05:14 | We'll cover more complex searches, but now
you have the most basic search under your belt.
| | 05:18 | There are many ways to use search to
your advantage as a buyer and to find what
| | 05:22 | you're looking for every time.
| | Collapse this transcript |
| Doing advanced searches| 00:00 | You may be asking yourself the reason
for all this eBay search training, but
| | 00:03 | please trust me, it's critical to fully
understand how to find merchandise on eBay.
| | 00:08 | Let's explore a few more ways to discover search.
| | 00:11 | Although we won't endeavor to fully
cover every possible scenario, we will
| | 00:15 | discover some great tips to help
you find just about anything on eBay.
| | 00:19 | First of all, I wanted to point out to
you that if somebody tells you an eBay
| | 00:22 | number, you can type that eBay number
directly into any search box on the eBay web site.
| | 00:27 | So if I was looking for a specific eBay
number--I'm going to type this one inhere.
| | 00:31 | A friend told me about this item it's
an antique, and it's a lamp, and I was
| | 00:35 | interested in finding it.
| | 00:36 | I can go to any search box, type in the
eBay item number, and I'll immediately
| | 00:40 | find the lamp right here, and the eBay
listing will pop up immediately right
| | 00:45 | in front of my eyes.
| | 00:46 | So that's a quick and easy way to find
an auction or a fixed-price listing if a
| | 00:49 | friend tells you about it.
| | 00:51 | I also want to go back to the homepage
and talk to you about Advanced search.
| | 00:55 | So there is an Advanced
search option right here.
| | 00:57 | You can click on that right now.
| | 00:59 | Over here you have different ways to
do searches, and I'm going to walk you
| | 01:03 | through each of these sections.
| | 01:04 | We have a place where we can type in
keywords--that's the standard search
| | 01:08 | keywords--and we can also select, over
here on the right, how we're going to
| | 01:12 | find those keywords.
| | 01:13 | So if we were to type in "antique lamp",
for example, "antique lamp" here in this
| | 01:19 | search box, we could also indicate
how we want eBay to find those keywords:
| | 01:24 | all the words in any order, any of the
words in any order, the exact words in
| | 01:29 | that exact order, and the
exact words in any order.
| | 01:33 | So there are different ways that
the Advanced Search tool allows you to
| | 01:36 | search the keywords.
| | 01:37 | You can also exclude words from your search.
| | 01:40 | So if you like antique lamps,
but you're not fond of let's say bronze, you can
| | 01:44 | go ahead and type in the word "bronze".
| | 01:47 | You can also use the
additional tools you see here.
| | 01:49 | There is tips and tricks.
| | 01:50 | You can find out more about them.
| | 01:52 | If you want to click on this link,
you'll learn more about advanced tips, and
| | 01:55 | I'll go ahead and try that in a minute.
| | 01:57 | You also can select categories if you
want to search specific categories on eBay.
| | 02:00 | You'll see that throughout the eBay web
site, you're presented with the option to
| | 02:04 | filter only through a specific
category when you conduct a search.
| | 02:08 | You can save your search automatically.
| | 02:09 | You can search titles and descriptions--we
had that option earlier in basic search.
| | 02:14 | You can search on completed or final
listings, the ones that have actually ended.
| | 02:18 | You can filter by price, buying formats.
| | 02:21 | You can also show search results with
specific types of listings, such as PayPal
| | 02:25 | accepted, listings ending
within a certain time period,
| | 02:29 | items with a certain number of bids.
| | 02:31 | You can go ahead and look at items that
have best offer on them, or items that
| | 02:34 | have sale prices, or even charity listings.
| | 02:37 | Items that have express shipping like
overnight shipping, such as express mail,
| | 02:41 | or UPS Red Label, you can filter by those.
| | 02:44 | You can also find listings that offer
free shipping, or local pickup, or you
| | 02:48 | can find items within a certain number of
miles of your ZIP code, or within a popular city.
| | 02:53 | There are all kinds of different
features you'll see here, and one of my favorite
| | 02:58 | is to be able to search for a specific seller.
| | 03:00 | So if I wanted to look for items by a
specific seller, I could create a list.
| | 03:05 | Either put one seller in here, or I
could put in a list of sellers, and search
| | 03:08 | just by those sellers.
| | 03:10 | There is a lot of different advanced
features there, and on the left-hand
| | 03:13 | side I want to show you that you can
look for items in eBay Motors by clicking
| | 03:17 | on this Search option here,
and you'll see that there is an interface for
| | 03:20 | looking for a specific items in eBay Motors.
| | 03:23 | You can look for items by a specific
seller, by entering their ID and just
| | 03:27 | pulling up those listings.
| | 03:28 | You can see listings by a specific bidder.
| | 03:31 | So if you know somebody's user ID,
and you want to see what items they're
| | 03:33 | bidding on, you can see that, too.
| | 03:35 | Earlier I showed you how you could type
in the item number anywhere on eBay.
| | 03:38 | You also have an ability to
search here that way as well.
| | 03:41 | You can look for items in eBay's
storefronts. eBay has virtual storefronts, and
| | 03:45 | you can search items in the virtual storefronts.
| | 03:48 | You can also find specific eBay
stores by their name, or by keywords in the
| | 03:52 | stores as well, and that way you
can find virtual storefronts on eBay.
| | 03:56 | And you can find a member on eBay
using their user ID or e-mail address, but
| | 04:00 | there is a caveat there:
| | 04:01 | you'd actually have to have had a
transaction with that person to find them by
| | 04:04 | their e-mail address.
| | 04:05 | That's important to know.
| | 04:07 | If you have a transaction with someone
else, and you want to find their contact
| | 04:10 | information, like their phone number,
you can go ahead and enter the user ID of
| | 04:13 | that member and the transaction ID--
the item number that you have with your
| | 04:17 | trading partner--and you'll be
able to enter that here as well.
| | 04:21 | Let's go ahead and go back to the
Find items interface and look at
| | 04:24 | Advanced Search options.
| | 04:26 | Now I'm going to go ahead and show you
that there is all kinds of help on the eBay
| | 04:30 | system to show you how to do advanced searches.
| | 04:32 | This is very voluminous information.
| | 04:34 | You may not really care to read all
of this, but if you are someone who is
| | 04:37 | going to be a power buyer--someone who
is buying a lot of stuff on the eBay web
| | 04:40 | site--you're going to want to take time to go
ahead and read how all of these things work.
| | 04:44 | Let me go ahead and talk to you
about that in a little bit more detail.
| | 04:49 | Let's discuss ways to do advanced searches.
| | 04:51 | You can use quotes to limit the
search terms to that specific phrase.
| | 04:55 | So if you put quotes around a phrase,
eBay will search only that phrase and those
| | 04:59 | keywords in that order.
| | 05:01 | You can use an asterisk as a wildcard.
If you don't know the full year, for
| | 05:05 | example, and you want to search for a
series of years, or if you want eBay to
| | 05:08 | look for a series of possible keywords,
| | 05:11 | and, for example, you could use the
word "book" with an asterisk at the end to
| | 05:14 | find things like books,
bookshelf, bookmark, and so forth.
| | 05:18 | You can also use terms in parentheses
with commas separating the terms, and
| | 05:21 | that acts as a boolean search where
you can type in a list, such as if you're
| | 05:25 | looking for something related to a car,
you might use different variations of
| | 05:29 | the word "car," like putting in parentheses car,
auto, and vehicle with commas separating them.
| | 05:33 | That would help you find listings
with either one of those words, but not
| | 05:37 | all three, for example.
| | 05:39 | You can use the Minus sign in a
keyword search to remove keywords.
| | 05:42 | So if you were looking for a computer
printer, but you didn't want the paper
| | 05:46 | or the toner or the cable, you could
go ahead and type in the keywords "Acme
| | 05:50 | computer printer with -toner, -paper,
and -cable," and that would exclude
| | 05:55 | those keywords as well.
| | 05:57 | eBay will automatically expand on
your search in certain circumstances.
| | 06:02 | eBay modifies your search to include
items that have keywords you've entered, or
| | 06:07 | it will also look for synonymous
keywords from eBay's dictionary.
| | 06:11 | eBay modifies your search to include
items that have certain keywords in the
| | 06:14 | title, or are also in a related
category--and a common example of this would be
| | 06:18 | searching for media.
| | 06:20 | So for a Harry Potter DVD, eBay
would not only look for Harry Potter in
| | 06:24 | the title, but it also would look for Harry
Potter DVDs in the DVDs and Movies categories.
| | 06:30 | eBay modifies your search to include
terms that have the keywords in the
| | 06:33 | title but also have certain item specifics--
item specifics are attributes of the listing.
| | 06:38 | And if you search for something like
"Nike Golf," eBay would return items that
| | 06:42 | have the word golf in the title,
but also have Nike in the title or Brand equals
| | 06:46 | Nike in the item specifics.
| | 06:48 | This gets a little complicated,
but basically item specifics are attributes
| | 06:52 | that the seller has added to the listing.
| | 06:54 | Okay, so you might be getting a
little dizzy with all these details about
| | 06:58 | advanced searches, but as you get
through them, you'll become more experienced.
| | 07:01 | You will have to do some of these on
your own to really master the process of
| | 07:04 | using advanced search techniques.
| | 07:06 | Take some time to challenge yourself to
find items that might be of interest to you.
| | 07:10 | Do you want to buy a new car,
| | 07:11 | or do you just want to find a piece of
mom's favorite china pattern that was
| | 07:14 | accidentally broken?
| | 07:16 | Whatever it is that you're seeking,
you're learning how to explore the
| | 07:19 | competitive eBay marketplace and
discover what's out there, how it's priced, and
| | 07:23 | learning how to buy most efficiently.
| | Collapse this transcript |
| Browsing categories| 00:00 | As an eBay buyer, you may wish to learn
how to browse eBay's various categories--
| | 00:04 | specifically categories for the
merchandise that interests you.
| | 00:08 | By doing this you can more easily find
the merchandise you want and pick up some
| | 00:11 | bargains along the way.
| | 00:13 | From the eBay homepage, click on the
Categories option right here, and you will
| | 00:17 | actually see, if you hover over it,
you will see a bunch of categories
| | 00:20 | underneath. Or you can click on All
Categories and be taken to a list of all
| | 00:23 | the categories on eBay.
| | 00:25 | I am interested in finding a monopod,
which is actually like a tripod for a
| | 00:29 | camera, but it only has one leg on it.
| | 00:30 | So I am going to click on Cameras & Photo,
and I'll browse through this section here.
| | 00:34 | You will see here on the left-hand
side's subcategories, which are also called
| | 00:38 | leaf categories,
and that's like leaves on a tree.
| | 00:41 | And you can click on Tripods, and if
you click on Tripods & Supports, you will
| | 00:46 | see all the tripods listed.
| | 00:47 | There is a lot of listings: 18,273.
But there is also another sub category called
| | 00:53 | Monopods, and I will click on that.
| | 00:55 | It only has 1,100 listings.
| | 00:57 | And you will be able to see a list of
all of the items that are available for
| | 01:00 | sale in this category, so
we are browsing through.
| | 01:03 | At the top, you will see related search
options that eBay presents to you.
| | 01:06 | These are suggested searches that
you can go ahead and click.
| | 01:09 | And you have the ability to
sort by different methods;
| | 01:13 | you can sort by the items that are
ending soonest, newly listed, have the lowest
| | 01:17 | price or the highest price.
| | 01:19 | You can also sort in a
variety of other ways as well.
| | 01:21 | I am going to look at items that
have the lowest price first and scroll
| | 01:24 | through these listings.
| | 01:26 | So if you see something that catches
your eye, you can go ahead and purchase it,
| | 01:29 | either by bidding or
using the Buy it Now option.
| | 01:32 | And you can filter as well.
| | 01:33 | The default view is to show all the
items, but you have the ability to see
| | 01:37 | auctions only, or you can see Buy it Now.
| | 01:39 | Buy it Now is when you purchase without bidding.
| | 01:42 | So browsing categories is easy,
and it's a great way to find bargains.
| | 01:46 | You can see lots of additional
options here on the left-hand side, and ways
| | 01:49 | that you can filter through and
narrow the search even further and so your
| | 01:53 | browsing becomes a little bit more
focused, and we will be discussing that
| | 01:56 | later on in the course.
| | Collapse this transcript |
| Saving searches and favorite sellers| 00:00 | Saving information for later use
can be helpful to you as a buyer.
| | 00:04 | Sometimes, you will want to be notified
when items that you are looking for are
| | 00:07 | listed on eBay, so you can
monitor prices and look for bargains.
| | 00:11 | This can be automated.
| | 00:12 | We are going to organize a few searches,
and we are going to organize a seller.
| | 00:16 | We will actually bookmark these things,
so that you can see how to track what's
| | 00:19 | going on with more
automation in a thing called My eBay.
| | 00:22 | We will talk about that in a second.
| | 00:24 | So first of all, I want to search for
an item, which is going to be a 5' dvi
| | 00:29 | cable, so I need a DVI cable for my computer.
| | 00:32 | eBay does a little thing here where
it actually suggests a search for you.
| | 00:35 | You can click on that, or you can
click on the Search button over here.
| | 00:38 | I will go ahead and take
advantage of eBay's suggestion.
| | 00:40 | And I can see there is a 1,061 results.
| | 00:43 | I can go ahead and narrow down these
searches even further, and once I have
| | 00:46 | refined my search, I can click this
handy little option here called Save search.
| | 00:51 | You will see a little pop-up that will
ask you if you want to save this search
| | 00:55 | and what you want to call it.
| | 00:56 | You have to give it a name.
| | 00:57 | It gives you a default name, which is
the name of the actual set of characters
| | 01:01 | that you entered to do the search.
And then you can have eBay send you an e-mail
| | 01:05 | every day when items that match this search
criteria are listed on the eBay web site.
| | 01:11 | Once you click Save, eBay will go
ahead and show you that you have saved this
| | 01:15 | search with a little green check,
and it tells you that you have saved
| | 01:18 | this search to My eBay.
| | 01:20 | You can also save your favorite seller.
So if you find an item, like I found an
| | 01:24 | actual DVI cable for sale
by this seller borntodeal,
| | 01:28 | and if you are interested in saving the
seller and bookmarking that seller--or
| | 01:32 | even looking at the listing and adding
it to your watch list on a regular basis--
| | 01:36 | you can do these different saves.
One of them is called Add to Watch list.
| | 01:40 | So now I have added this item to my
watch list, so items that I am watching, and
| | 01:45 | I can also save this as
one of my favorite sellers.
| | 01:48 | I can put a note to myself. If I have a
specific reason for wanting to bookmark
| | 01:52 | this seller, I can add notes here,
and you can put those notes right there.
| | 01:56 | And then you can go ahead and click Save.
| | 02:00 | Now what happens is you will see that
I am transported right away to the My
| | 02:04 | eBay section of eBay.
| | 02:05 | This is something we are
talking about for the first time.
| | 02:07 | We will be discussing it in more depth later on.
| | 02:10 | But over here in My eBay, you will see
a section called Lists, and you have all
| | 02:14 | the lists that you have got saved.
| | 02:16 | You also have watch lists and other lists.
| | 02:18 | You have saved searches, so you will
see here that we have saved some searches.
| | 02:22 | That includes the dvi cable plus two
other searches that I had saved previously.
| | 02:26 | And the we have saved sellers.
| | 02:28 | There is a couple of sellers
in there that I have also saved.
| | 02:29 | You will notice that borntodeal is
actually me, and then you have two other
| | 02:33 | sellers here that I saved earlier.
| | 02:35 | So by saving searches and favorite
sellers, you will sharpen your knowledge of
| | 02:39 | the marketplace, and you can also stay
on top of bargains and find lower prices
| | 02:42 | using these features.
| | Collapse this transcript |
| Searching for completed items| 00:00 | So why do you need to
know about completed items?
| | 00:03 | Among your most important research
tasks when buying on eBay is always looking
| | 00:08 | for the competitive price.
| | 00:09 | Additionally, reviewing completed
listings that are substantially similar to
| | 00:13 | merchandise that you are looking for
will help you see what other sellers offer
| | 00:16 | by way of terms and
conditions, and item quality.
| | 00:19 | We will walk through
research in completed items now.
| | 00:21 | So this is virtually the same as basic
or advanced searching, so what you are
| | 00:25 | going to do is type in what
you are interested in finding--
| | 00:28 | first of all, 5' dvi cable.
And then you will see eBay gives you some
| | 00:33 | suggested searches.
| | 00:34 | You can either click this click, or you
can click on the Search button over here.
| | 00:37 | I am going to go ahead and take eBay's suggestion.
| | 00:40 | And you will see a list of active
items for sale. And you can purchase an
| | 00:44 | item now if you want to, but I would like to
research and see what the going prices are.
| | 00:49 | So over here on the left-hand side,
you will see this little option here
| | 00:52 | called Completed listings.
| | 00:53 | I am going to check that box right now.
| | 00:55 | You will need to be signed into eBay,
and we are signed in right now to eBay, in
| | 00:59 | order to see the completed listing.
| | 01:00 | If you are not, you will be asked to sign in.
| | 01:02 | And you will see over here a
list of items in red and green.
| | 01:05 | The red means that the item has
actually not sold, and green means that it was a
| | 01:09 | successfully sold item.
| | 01:10 | So I am going to go ahead and scroll up
and look at the way that you can sort.
| | 01:14 | If I am interested in finding the
best deal, I might sort by lowest prices
| | 01:18 | first, so that's what I am going to do.
| | 01:20 | You can see here on lowest prices first
that the first sold item was an auction.
| | 01:24 | You can see that it got bids, and it's a
brand-new 5' dvi cable for a computer.
| | 01:29 | It's a computer monitor cable.
| | 01:31 | And it sold for $75 with a $1.99 shipping.
| | 01:35 | So why did the 50-cent items not sell?
| | 01:37 | Well, you can think about this for a
second. These auctions didn't sell possibly
| | 01:41 | because there is a lot of inventory
on eBay, maybe people didn't bid on it
| | 01:45 | because they couldn't find it, or maybe
it's something about the listing wasn't
| | 01:48 | attractive to other buyers.
Maybe the shipping and handling was too high.
| | 01:53 | So you will see here some of these
cables are only up for a bid of a penny, but
| | 01:57 | they are $5.20 in
shipping; maybe that scared somebody off.
| | 02:00 | So you can see here there are vary
many ways to find completed listings.
| | 02:04 | You can also drill down into categories
here, and you can look at auction items
| | 02:08 | only, so if you are just looking for
items that were bid at auction. Or you can
| | 02:12 | look at Buy it Now listings.
| | 02:14 | By having a way to look at completed
listings, you will get a solid foundation
| | 02:18 | for researching on eBay.
| | 02:20 | And completed items are the comparable
sales, or in many cases non-sales, that
| | 02:25 | will help you know exactly what you
should realistically be paying on eBay for
| | 02:29 | the same item you are interested in purchasing.
| | Collapse this transcript |
| Filtering searches| 00:00 | Now that you have mastered
various searches, you can filter them.
| | 00:03 | The reason to use eBay's filtering
tools becomes obvious when there is a whole
| | 00:07 | lot of stuff on eBay;
| | 00:08 | finding exactly what you are looking for
on a system that generally has a ton of
| | 00:12 | stuff for every category can
be daunting without filters.
| | 00:15 | Perhaps you want to focus on items close
to you, or items within a certain price
| | 00:19 | range, even focus on
items from specific countries.
| | 00:23 | There are so many ways to filter and
then focus your search to target just a few
| | 00:27 | set of results and get exactly what you want.
| | 00:30 | So I am going to do a search here for a
5' dvi cable--that's a computer monitor
| | 00:35 | cable--and I will go ahead and
pull up a list of 1,063 results.
| | 00:40 | So there is a variety of ways to filter.
| | 00:42 | First of all, we can do a
category drill-down or a category filter.
| | 00:46 | And since this is a computer
monitor cable, I am going to click on
| | 00:49 | Computer Accessories;
| | 00:50 | you can see there is 357
items listed in that category.
| | 00:55 | So drilling down reduces the number of
results. And then I am only interested
| | 00:58 | in cables and connectors, so I will
click on that category, and I have filtered
| | 01:01 | the search even more.
| | 01:03 | You also have the ability to look at
other things, like over here on the
| | 01:06 | left-hand side you will see Show only.
| | 01:08 | So if you want something fast, you can
click on Expedited shipping as an option.
| | 01:13 | If you want your seller to accept
returns, in case you are buying something
| | 01:16 | that maybe is expensive, and you want
to have a returns policy just in case
| | 01:19 | you are not sure if that's really what you
want or not--you want to be able to return it--
| | 01:23 | you have that option as well.
| | 01:25 | And one of my favorites is free shipping.
| | 01:27 | I love to buy items with free shipping
because I know that I am getting just the
| | 01:30 | price of the goods, and the
shipping is free. That's great.
| | 01:33 | It's an added bonus. Plus, Completed
listings, if you want to use that condition.
| | 01:36 | You have the other filters here,
such as items that are new or used.
| | 01:40 | The danger there is that not all
sellers are actually proficient with listing;
| | 01:44 | they don't always know how
to use every feature on eBay.
| | 01:47 | So by putting this filter, you might
exclude some listings that you might be
| | 01:51 | interested in, because sometimes sellers
don't put on their listing whether the
| | 01:55 | item is new or used, even if it might be new.
| | 01:57 | You can filter by price. If you only
want to buy items within a certain price
| | 02:00 | range, you can go ahead and use this filter
here. And you can select top-rated sellers.
| | 02:05 | Let me show you this feature because it
actually will bring up this list of top-rated sellers.
| | 02:09 | Top-rated sellers are the sellers on
eBay who have demonstrated that they are
| | 02:13 | the best of the best.
| | 02:14 | And you will see this little medal,
this little medallion on their listings,
| | 02:18 | showing that they have proven to be the
best sellers on eBay, most reliable, and
| | 02:23 | they deliver on their promises.
| | 02:24 | So it's good to buy from
top-rated sellers as well.
| | 02:27 | That's something you might want to consider.
| | 02:28 | And then you have the other options, too.
| | 02:30 | You can filter by auction
or Buy it Now or by location.
| | 02:33 | If you are only interested in buying in
US, you can narrow your search there.
| | 02:36 | And here is another one: if you are
interested in picking up the item, and you
| | 02:39 | are close by, and you want to filter
the results by distance, you can put down
| | 02:43 | here a distance-based filter
anywhere from 10 to 2,000 miles.
| | 02:47 | Let's say you want to put in your ZIP
code, and you want to find someone who's
| | 02:50 | selling right there in your local community.
| | 02:52 | That's great if you need to
pick something up right away.
| | 02:54 | Let's say I am urgently in need of this
cable, and I need it right now; maybe I
| | 02:58 | want to look for sellers that
allow local pick up as well.
| | 03:01 | So all of these different filters
and preferences can be customized, too.
| | 03:04 | You have the ability to click here,
and you will see a pop-up window that allows
| | 03:08 | you to customize the different
preferences of filters as well. So you can make
| | 03:12 | these different widgets--
| | 03:13 | these options customize to your
preferences--and then save those changes and
| | 03:17 | make them permanent.
| | 03:18 | So you will probably start
to see the value of it all.
| | 03:21 | It's true that you can create the
most basic search for anything that has a
| | 03:24 | small amount of inventory on
eBay, and that works just fine.
| | 03:27 | But as you get into more popular
categories which have thousands of listings,
| | 03:30 | the ability to filter search results
will greatly enhance your product research.
| | Collapse this transcript |
|
|
5. Reviewing an Item Listing PageReviewing seller feedback| 00:00 | Feedback is the very heart and soul of
the eBay online marketplace, and it is
| | 00:05 | one of the essential reasons that eBay has
grown into a safe and wonderful place to trade.
| | 00:10 | When you purchase or sell something on
eBay, you have the privilege to leave
| | 00:14 | the other eBay user feedback that represents
how you felt about the experience with them.
| | 00:19 | Users on eBay developed feedback over
time, and as an eBay user, you want to
| | 00:23 | treat your trading partners with
fairness, so that you'll also receive positive
| | 00:28 | feedback ratings during
your transactions with them.
| | 00:31 | Buyers and sellers have different
feedback privileges from each other.
| | 00:35 | A buyer may leave a positive, a neutral, or a
negative feedback rating, and a short comment.
| | 00:42 | Members receive one point for each
positive rating, no points for neutral
| | 00:46 | ratings, and a negative one
point for each negative rating.
| | 00:50 | Sellers may only leave positive
feedback for buyers, which is to help of
| | 00:53 | what feedback-hostage situations,
or retaliation or a buyer feels
| | 00:58 | uncomfortable leaving a candid
feedback for seller, for fear that they
| | 01:02 | might return a negative to them.
| | 01:04 | Multiple purchases may be treated
differently depending upon how closely
| | 01:08 | they were made in time.
| | 01:10 | If, for example, a buyer purchases more
than one item from the same seller, the
| | 01:14 | points the seller can receive may vary.
| | 01:16 | If the sale occurred within the same week,
the seller's rating will only rise by
| | 01:20 | one point, regardless of how many
feedback comments you leave for them that week.
| | 01:25 | If the sales occur in different
weeks, each rating you leave may affect
| | 01:28 | their score by one point.
| | 01:31 | Giving honest feedback is important,
and a good idea as a buyer, but remember
| | 01:35 | eBay is not a video game.
| | 01:36 | You're dealing with real people and
true-life situations, and it's important to
| | 01:40 | remember that many sellers depend upon
their eBay income to make a living.
| | 01:44 | Although the majority of your
experiences you have on eBay will be
| | 01:47 | overwhelmingly positive, there will be
the occasional hiccup. And you should
| | 01:52 | make every effort possible to
resolve challenges with the seller prior to
| | 01:56 | leaving negative feedback that
could adversely affect their business;
| | 02:00 | things like family emergencies,
medical problems, technical challenges and
| | 02:04 | a myriad of other problems may
result in the seller being unable to fill
| | 02:08 | your order promptly.
| | 02:10 | Honest mistakes happen, and it's
important to reach out to your seller prior to
| | 02:14 | hitting them with the negative.
| | 02:16 | As a buyer, you're also permitted to rate
your seller in four additional areas that
| | 02:20 | affect a thing called the Detailed
Seller Rating. These are Item as described,
| | 02:25 | Communication, Shipping time,
and Shipping and handling charges.
| | 02:31 | You may only leave feedback if you're
registered user on eBay, and new buyers must
| | 02:35 | wait for period of seven days before
they leave negative or neutral feedback for
| | 02:39 | a PowerSeller that's been
registered on eBay for at least 12 months.
| | 02:43 | eBay also has the right to remove
your feedback if you make obscene,
| | 02:47 | inappropriate, or illegal comments.
| | 02:50 | eBay may also prevent or remove
feedback if you fail to pay for the
| | 02:54 | transaction, if it's determined that
your feedback is an error, or if it's
| | 02:58 | irrelevant to the transaction, or for
a number of other reasons that are the
| | 03:02 | final decision of eBay.
| | 03:03 | For example, it's generally not
permitted to leave negative feedback for an
| | 03:07 | overseas seller if the reason you did
so that relates to customs duty or tax
| | 03:12 | you had to pay the government.
| | 03:15 | I'm bringing up these pointers to
you so that you may review the seller's
| | 03:18 | feedback with an objective eye.
| | 03:20 | Feedback is subjective, and it should
be given weight and consideration based
| | 03:24 | upon the overall picture that it paints,
not simply one, or a few, isolated feedback
| | 03:29 | comments given by unrealistic buyers.
| | 03:32 | Sellers tend to get less favorable
detailed seller ratings, for example, for
| | 03:36 | shipping and handling charges, because
many buyers are simply not informed about
| | 03:40 | the actual cost of sending
an item across the country.
| | 03:43 | In some instances, I've personally
shipped an item the same day as I received the
| | 03:47 | payment, and a buyer still gave me
a poor rating for slow shipping.
| | 03:51 | Keeping these details in mind when
reviewing a seller's feedback profile is important.
| | 03:56 | You rarely see a perfect profile.
| | 03:59 | Feedback scores may also
have little stars next to them.
| | 04:02 | That happens when a user
receives more feedback comments.
| | 04:06 | Different colored stars mean different
ratings, and shooting stars mean the user
| | 04:10 | has received at least 10,000 feedback ratings.
| | 04:13 | Giving a review of your seller's
feedback prior to making a bid or purchase will
| | 04:17 | greatly enhance your buying experience.
| | Collapse this transcript |
| Understanding user icons| 00:00 | From time to time, you'll notice some
icons that will appear next to an eBay
| | 00:03 | user's ID or on an eBay Listing Page,
and they have some specific and important
| | 00:08 | meanings to you on the eBay online marketplace.
| | 00:11 | So we're in an actual search here,
and you'll see some icons, such as this one right here.
| | 00:15 | It's a rising sun, and I'll
explain what the icons mean later.
| | 00:18 | If you scroll through a search result
on eBay, sometimes you'll see icons like
| | 00:22 | this one pop up as well.
| | 00:23 | I'm going to flip to another page,
and you'll see on this About Me page--this is
| | 00:27 | a bio page for a user called KindleCause--
| | 00:29 | you'll see icons such as the shooting star
icon, which means a high level of feedback.
| | 00:34 | You'll see the Me Page icon, which
I'll explain in a minute. And then you
| | 00:38 | have things like this, top 10,000 reviewer.
| | 00:40 | If you go to an actual feedback
profile, sometimes you'll see the ID Verify
| | 00:45 | icon, and I'll explain what that is.
| | 00:47 | Then if you're looking in My eBay, if
you've saved an actual item, and you're
| | 00:51 | watching it, you'll sometimes see some
icons that will appear over here, such as
| | 00:54 | the Buy It Now or Best Offer icon.
| | 00:56 | Over here, if you look at an item
listing page, you'll also see icons appearing
| | 01:00 | next to the user's user ID. And to find
out what the meaning of all these are,
| | 01:05 | you can look in the Help System.
| | 01:06 | You can click under Help Topics,
and you can type in the keyword "icons."
| | 01:10 | If you scroll down to Knowing Your
Seller--that will be the first thing we'll
| | 01:14 | take a look at--you'll learn how to
identify what the different icons mean.
| | 01:18 | This particular icon, this is sort of
a badge or an award, a top-rated seller
| | 01:23 | achieves this award as a power seller
by having great Detailed Seller Ratings.
| | 01:28 | That means they've gotten great
feedback from their buyers on eBay.
| | 01:31 | The ME, the multicolored ME stands for
the About Me page, and that tells you
| | 01:36 | more about the user. And a buyer or
a seller can create an About Me page;
| | 01:39 | that's a biographical page about them.
| | 01:42 | If you click on that, you can read
more about that particular user on eBay.
| | 01:45 | The ID Verify icon--that's this one right here,
| | 01:48 | we saw that earlier--is received when a
member on eBay goes that extra step or
| | 01:52 | that extra mile to
become a verified eBay member.
| | 01:56 | As a verified eBay member, especially
for sellers, this really creates an
| | 02:00 | additional assurance level that this
person is a real person, that they're legit.
| | 02:05 | When you're doing business with
them, they are who they say they are.
| | 02:08 | Then you have this little icon, a person
with rays coming out of their head.
| | 02:12 | That's if a user on eBay is new, and they
have been registered for 30 days or less.
| | 02:17 | This two-person icon with an arrow
tells you that the user has changed their ID
| | 02:21 | in the last 30 days.
| | 02:23 | You can read through this page and
learn more about sellers, but also I'm
| | 02:26 | interested in going back to Help Topics,
and I'm going to search Help Topics again for icons.
| | 02:30 | In this case, I want to know what
the icons on a listing page mean.
| | 02:34 | If you see the P, that means that the
listing accepts PayPal as a method of
| | 02:39 | payment. And I've always stated that
I think PayPal is the best method of
| | 02:42 | payment for paying online.
| | 02:44 | It's secure, safe, definitely
has a lot of protections for you.
| | 02:47 | So that's a good icon to see on at listing.
| | 02:50 | The rising sun we saw earlier means
that the listing has just been put on eBay
| | 02:54 | within the past day.
| | 02:55 | The Buy It Now, we saw earlier, the
Buy it Now with the Best Offer option was
| | 02:59 | what we saw, but the Buy it Now means that this
particular item or listing has a purchase option.
| | 03:04 | So there is no bidding.
You can actually purchase it.
| | 03:06 | Some auctions have Buy It Nows also.
| | 03:08 | This ribbon, the blue and the yellow
ribbon icon means the seller has chosen
| | 03:12 | to donate a percentage of the proceeds, or
all of the proceeds of the listing, to charity.
| | 03:17 | We saw the ME icon earlier.
| | 03:18 | That's the biographical About Me page
for a member, and that's a great thing
| | 03:22 | that a lot of members put in,
and we talked about that earlier.
| | 03:25 | Then we have the stores icon, which means
that that particular user has an eBay store.
| | 03:30 | That means they have a
storefront, or virtual storefront.
| | 03:32 | We've talked about the top-rated seller
icon, and then for eBay Motors, we have
| | 03:36 | this icon called 4 x 4 and then V8.
| | 03:38 | These just indicates specific
attributes about the item listing, such as whether
| | 03:42 | the vehicle is a 4 x 4, or
has a V8 engine as well.
| | 03:45 | The icons on user profiles and listing
pages help you get a visual cue of the
| | 03:50 | person, or the listing information that
you're looking at, and it helps improve
| | 03:53 | your buying experience. And it makes
your buying experience a little more rapid
| | 03:57 | because you can use the visual cues to
make quick decisions about who you're
| | 04:00 | doing business with or about the
specific attributes on your listing.
| | Collapse this transcript |
| Reviewing items by location| 00:00 | There are many ways to filter a search,
and in this movie we'll discuss how to
| | 00:04 | review items by location.
| | 00:05 | We've talked a little bit about this
earlier, but I'm going to take a deeper dive.
| | 00:09 | So let's go ahead and put in a
search for a 5' DVI cable.
| | 00:13 | The first thing you'll see is a bunch
of search results, and if you look over
| | 00:17 | here under Sort by, you'll be able to
sort by items that are nearest to you.
| | 00:22 | You can also go on the left-hand side
here, and you can take a look at location.
| | 00:25 | So if you want to look at items that
are only in the US, maybe you don't want
| | 00:28 | to buy from an overseas seller, or
maybe you specifically need the item
| | 00:31 | quickly, you can go ahead and select
only from North American sellers, or you
| | 00:36 | can select items worldwide.
| | 00:37 | There is also this option here for
distance search, which I can punch in a
| | 00:42 | specific number of miles from my ZIP code.
| | 00:44 | So if I type in 91505, I can see items
that are within 10 or 25 or 50 or even
| | 00:51 | 2,000 miles within my ZIP code.
| | 00:53 | So I have that ability as well.
| | 00:55 | I'm going to go ahead and punch in a
10-mile search from 91505, and you'll see
| | 01:00 | over here I only have three results.
| | 01:02 | If, for example, you need something
right away, and you want to pick it up, and
| | 01:05 | you want to purchase it immediately,
you can use this option to go ahead and
| | 01:09 | find items that are close to you.
| | 01:10 | I'm going to go ahead and click on this
particular listing, and you can see over
| | 01:14 | here that this is in Burbank, California.
| | 01:16 | In fact, that's me; I'm the seller here.
But I'm showing this to you so that you can see that if the
| | 01:21 | seller is willing, you can
purchase the item and pick it up,
| | 01:24 | you might actually want to contact the
seller through the eBay listing page and
| | 01:27 | ask if a local pickup is allowed.
| | 01:29 | Let's go back for a second and take a
peek again at the previous Search page.
| | 01:33 | We're going to go ahead and
look at it a little differently.
| | 01:36 | So let's say, for example, you're
looking at listings within 100 miles of you.
| | 01:40 | You can go ahead and look at a larger
number of results. And instead of sorting
| | 01:44 | by best match or one of these other
options, you can sort items that are
| | 01:48 | nearest to you first.
| | 01:49 | You'll see here that it gives you the number
of miles from your location, your ZIP code.
| | 01:53 | So if you want to browse through
listings, maybe look at them in photographs and
| | 01:57 | see what you're possibly
looking for is maybe in the pictures,
| | 02:00 | you can see the number of miles from
your ZIP code, and you'll see the listing
| | 02:03 | that I showed you earlier
is only 5 miles from 91505.
| | 02:06 | Using the Location option to find
products close to you that you can pick up
| | 02:10 | allows you to save money on shipping.
| | 02:12 | Using this feature to find only
products within your state or country can cut
| | 02:16 | down on shipping time as well. And if
the seller is close enough, and you're
| | 02:19 | willing to make the drive, you could
pick up the item if they're willing and if
| | 02:22 | they feel comfortable with that option.
| | 02:24 | That would save you on shipping
cost when you're buying items on eBay.
| | Collapse this transcript |
| Clarifying item descriptions| 00:00 | Now that we have talked about the
various searching and filtering methods of
| | 00:04 | using eBay, it's important to
understand how to review a description.
| | 00:08 | Once you find something that you are
interested in, you may be very excited, and
| | 00:12 | you may be ready to buy it right away,
but it's important to review the seller's
| | 00:15 | terms and conditions and all the
information that they put in their listing.
| | 00:19 | So I've got a couple of listings with
different types of terms and conditions,
| | 00:23 | and I want to review them with you.
| | 00:24 | You will notice on this 5' DVI
computer monitor cable that this particular
| | 00:28 | listing has free shipping.
| | 00:29 | So that's an important detail.
| | 00:31 | Also, this particular listing has, if
you'll notice over here, a bid option, which
| | 00:35 | means it's an item that you'd have to bid on.
| | 00:37 | There's no Buy It Now feature, so you
have to actually bid on it and be in a
| | 00:41 | competitive bidding situation.
| | 00:42 | You will see some promotions from eBay, such as
eBay Bucks, which you can learn more about later.
| | 00:47 | And of course we have talked about all
the different listing details, such as the
| | 00:51 | seller's User ID, the icons, and the
feedback. But here is an important detail.
| | 00:56 | This particular listing offers a
30-day money back guarantee, and the buyer
| | 01:00 | pays return shipping.
| | 01:01 | You can see more details
by clicking Read Details.
| | 01:04 | We'll go ahead and read
those details in a second.
| | 01:06 | In the description, we can see that
this is a high-quality DVI cable that came
| | 01:10 | with a Samsung monitor,
but the seller didn't need it.
| | 01:13 | It's 5 foot in length, brand-new, never
used, still has the plastic protection caps.
| | 01:18 | You know you are getting a real, brand-
new item when you are purchasing this item.
| | 01:22 | Under the Shipping and Payment
Terms, you can see that the shipping and
| | 01:25 | handling charges are free. So if you
are purchasing it in US, you get free
| | 01:29 | shipping on this item.
| | 01:30 | It comes through USPS First Class Mail.
| | 01:33 | Usually the item shifts within three
business days of receiving the payment,
| | 01:37 | so the seller promises to ship
it out within three business days.
| | 01:41 | It has a 30-day returns policy,
and a money back guarantee.
| | 01:44 | If you are not completely satisfied
within a month, you can return it with
| | 01:47 | no questions asked.
| | 01:48 | Over here you can see the PayPal is the
preferred method of payment on the listing.
| | 01:52 | So it's very good when you look at the
details that you can see that if you are
| | 01:56 | not happy with this particular
item, you have the option to return it.
| | 02:00 | Let's take a look at a different
type of listing and the terms here.
| | 02:03 | This 1888 Morgan silver dollar is a
certified uncirculated MS62 is the grade.
| | 02:10 | You will see that there are in fact
no returns accepted on this listing.
| | 02:13 | There is a shipping charge of
$4.95 which is Economy Shipping.
| | 02:17 | If you click See More Services, you can
also see that the seller offers local pickup.
| | 02:21 | So if you wanted to pick this up in
person, you have the right to do that, too.
| | 02:25 | For something like a collectable item
and if you are near by the seller, that
| | 02:28 | might be important to you.
| | 02:29 | As we scroll down, we
can read more details here.
| | 02:32 | This comes from a personal collection,
and it says it's professionally graded
| | 02:36 | and encapsulated in a protective case.
| | 02:38 | "Bear in mind you are bidding on a
graded and certified coin that has been third-
| | 02:42 | party graded and professionally encapsulated.
| | 02:44 | As a result of the absolute nature of
this type of grading and the nature of
| | 02:49 | this item, returns are not allowed.
| | 02:51 | I guarantee you will
receive the exact coin pictured.
| | 02:54 | Let me know if you have
any questions before bidding."
| | 02:56 | Then under the Shipping and Payment
Terms, you can see the Shipping option is for
| | 03:00 | Parcel Post, or you can use Local Pickup,
and it clearly states that this order
| | 03:04 | does not accept returns.
| | 03:06 | But if you wanted to pick it up,
you could, and you could inspect it
| | 03:08 | personally in person.
| | 03:10 | It's important to read the item
description and use that as your senses when you
| | 03:14 | are shopping on eBay.
| | 03:15 | In the same way that you might pick
up an item and read the packaging to
| | 03:18 | discover information about a product at
your local store, you can read the item
| | 03:22 | description and the details to
become more familiar with the seller and
| | 03:25 | understand their terms and conditions.
| | 03:27 | Don't just press the Buy button or
bid on it until you have a chance to
| | 03:30 | actually go through and look, discover,
learn, and understand what you are
| | 03:34 | getting yourself into.
| | 03:35 | As you become more experienced with
buying on eBay, you will begin to see more
| | 03:39 | in depth how the item description
indicates the quality of a listing and how
| | 03:43 | different sellers handle
descriptions differently.
| | Collapse this transcript |
| Understanding shipping options| 00:00 | You are beginning to understand all the
mechanics of listing descriptions and what they include,
| | 00:06 | but let's focus a little bit on a
very important detail about getting the
| | 00:10 | item, which is shipping.
| | 00:12 | We are going to go through a process
of discovery to understand how different
| | 00:15 | sellers offer different methods of shipping,
| | 00:18 | and how the cost of the shipping
affects the total cost of your purchase.
| | 00:22 | Plus, we are going to see the
different methods offered by different sellers.
| | 00:26 | So we are looking at an actual
search for an antique vase, and I am going
| | 00:29 | to scroll down and look at some
features that are on the left-hand side of
| | 00:32 | the Search interface.
| | 00:33 | You will see over here that there are
different options for showing listings.
| | 00:38 | One of them is that you can look at
listings that offer expedited shipping.
| | 00:42 | So if you are in a hurry to get
something--maybe there's a birthday coming up,
| | 00:45 | and you want to give a gift--
| | 00:46 | well, you can click on that
option and show Expedited shipping.
| | 00:50 | Also, a lot of sellers promote free shipping.
| | 00:53 | It's a way to see that a seller has really
made a commitment to getting your business.
| | 00:57 | Perhaps they have thrown in Free
shipping as a carrot to get you interested
| | 01:00 | in making a purchase.
| | 01:02 | Once you've filtered through and looked
at different types of shipping options,
| | 01:05 | and you see what the sellers are
offering--or maybe you don't even care if it's
| | 01:08 | expedited or free, you just want the
merchandise that you are interested in--
| | 01:12 | you can look at individual listings and
get a better view of what each type of
| | 01:16 | shipping option is for
different types of listings.
| | 01:19 | Not all free shipping is equal.
| | 01:20 | So let's go ahead and take a look at the
Free shipping option on a few listings.
| | 01:24 | You see here that free shipping is
offered, but what is free shipping?
| | 01:28 | Is that somehow different
than shipping I have to pay for.
| | 01:31 | This particular seller has stated
that they offer free standard shipping,
| | 01:36 | but they haven't
explained what type of shipping.
| | 01:38 | Some people use the post office; some
people use UPS; some people use different
| | 01:43 | methods of different
companies to ship out merchandise.
| | 01:46 | So it might be a good idea in this case to
ask, well, what carrier we will be sending it?
| | 01:50 | Not all carriers handle merchandise equally.
| | 01:52 | Some carriers are more adept at
handling fragile and breakable items.
| | 01:56 | Let's look at another listing.
| | 01:57 | We have a listing here for
another item with free shipping.
| | 02:00 | I want to talk about that.
| | 02:01 | The reason I am bringing up free
shipping is because a lot of sellers are using
| | 02:05 | free shipping to promote their listings.
| | 02:07 | So tell me a little bit more
about these Free shipping's options.
| | 02:09 | You can go ahead and look at the
shipping and payment option for this seller,
| | 02:12 | and they give free expedited shipping.
| | 02:15 | They use USPS Priority Mail, which only
takes a couple of days to arrive. Very good.
| | 02:20 | This is a great seller.
| | 02:21 | They are offering fast free shipping.
| | 02:23 | Then here is another listing with
free shipping, and let's look at what
| | 02:26 | this seller is offering.
| | 02:28 | For this free shipping option, the seller
is offering Economy Free shipping, which
| | 02:32 | they specified is USPS
Parcel Post. Pretty slow stuff.
| | 02:36 | I mean parcel post is cheap,
but it takes a while to get there.
| | 02:39 | Let's look at other shipping
options that sellers offer.
| | 02:42 | This is a listing without free
shipping, but it offers a variety of
| | 02:46 | different shipping options.
| | 02:47 | So let's take a look at shipping
and payment options from this seller.
| | 02:50 | So this seller gives you a
chance to calculate shipping.
| | 02:53 | So if you are in ZIP code 91605
that's the ZIP code that I am right now,
| | 02:57 | I can go ahead and get rates by typing
in my ZIP code and clicking on Get Rates.
| | 03:02 | I will punch in a different ZIP code;
| | 03:04 | let's punch in a ZIP code for a place
I used to live back in Virginia: 22042.
| | 03:09 | And we can see that when we click
Get Rates, the rates have changed.
| | 03:12 | The rates go up because it's distance based.
| | 03:15 | So this particular seller
is in Sonora, California.
| | 03:18 | You can see that the rates
are based on the distance.
| | 03:20 | They offer different shipping options
depending on your favorite method of shipping.
| | 03:25 | Here you have Economy
Shipping, which is the cheapest.
| | 03:28 | If you pay a little bit
more, you can get UPS Ground.
| | 03:31 | And we will talk about why that
perhaps a good idea in a minute.
| | 03:34 | The seller also offers, for $12.20, a USPS,
which is the postal service, Priority Mail
| | 03:40 | Medium Flat Rate box.
| | 03:41 | So this seller is willing to use flat
rate shipping for priority mail, which is
| | 03:44 | very fast, and if you are far, far away,
you might want to use that a shipping
| | 03:48 | option. For a couple of bucks more,
| | 03:50 | your shipping will be very quick,
because Priority Mail is quite rapid.
| | 03:54 | So let's talk a little bit about the
different methods of shipping and how they work.
| | 03:58 | First of all, UPS automatically adds
$100 dollars of insurance, and they have
| | 04:04 | real-time tracking--very important for
a lot of people, especially if they are
| | 04:07 | buying breakable or important items;
| | 04:09 | they want some insurance on those items.
| | 04:11 | If it can't it be easily replaced,
and you can't get another one, you might want
| | 04:16 | to make sure you use UPS,
because it has automatic insurance.
| | 04:20 | USPS does not have automatic insurance.
| | 04:22 | The United States Postal Service
requires the seller to buy insurance.
| | 04:25 | So you might want to ask the seller,
are they going to include insurance in the
| | 04:29 | price of shipping, or do you
have to pay extra for that?
| | 04:32 | Express Mail with the Postal
Service has automatic insurance.
| | 04:35 | If you need something really fast,
you might want to ask the seller if they
| | 04:39 | would allow you to pay a little extra
and send the item with Express Mail or
| | 04:43 | with UPS Red Label or some method
that's very, very quick and overnight.
| | 04:47 | Expensive items do require insurance,
| | 04:49 | so if it's breakable or expensive
or something that cannot be replaced,
| | 04:52 | if the seller is not offering a
guarantee, if it's not delivered, you should be
| | 04:56 | sure to require it from your
seller on the items that you feel need it.
| | 05:00 | Basically, anything, if it's expensive
enough, I just always ask for insurance.
| | 05:04 | Because eBay's system automatically
calculates shipping for you, if this seller
| | 05:09 | offers calculated shipping, shipping
cost can be a little complicated at times.
| | 05:14 | You might want to give your seller a
chance to resolve an expensive shipping
| | 05:17 | amount before passing on a good deal.
| | 05:19 | What I mean is if you go to a listing
and you punch in your ZIP code, and the
| | 05:23 | shipping cost is expensive, you might
want to ask yourself, maybe it's a problem
| | 05:27 | with the information that the seller punched in.
| | 05:29 | Maybe the seller doesn't
realize there is a problem.
| | 05:32 | So what I do is instead of assuming the
seller is trying to overcharge me, I go
| | 05:36 | ahead and ask the seller if it
possibly could be an oversight or an error.
| | 05:39 | I am diligent, and I find out if
maybe they will give me a better deal.
| | 05:43 | So if I do inquire about shipping, I
might score a big cost savings on shipping,
| | 05:48 | especially if I am combining
multiple items from the same seller.
| | 05:50 | I always ask about that, too.
| | 05:53 | Taking a little bit of time to review
the shipping methods offered by your
| | 05:56 | seller and understanding the different
methods plus insurance will insure not
| | 06:00 | only speedy delivery of your item
plus safe delivery and make sure that if
| | 06:04 | anything should happen you will
always be covered with the appropriate
| | 06:07 | insurance coverages.
| | Collapse this transcript |
| Understanding payment terms| 00:00 | When reviewing an item listing, in
addition to feedback, item location, and
| | 00:05 | description, you should take
the time to review payment terms.
| | 00:09 | This is very important as well.
| | 00:11 | This can give you information about
what type of payments a seller accepts, and
| | 00:15 | assist you at the time of purchase.
| | 00:16 | When you are checking out and paying
for an item, it's important to know, well
| | 00:19 | how does the seller wish to be paid?
| | 00:21 | You might want to read it before you
place a bid or use the Buy It Now feature.
| | 00:25 | I have taken the time to pull up some
random listings and a quick disclaimer:
| | 00:29 | I don't know any of these sellers, and I
just randomly search for these items on eBay.
| | 00:33 | I want to walk through the payment
terms for a variety of different listings.
| | 00:37 | So I pulled up five listings, and I
would like to show you the payment terms of
| | 00:41 | these five random listings.
| | 00:43 | To see the payment terms for your seller,
you might see the information in the
| | 00:46 | Shipping and Payment section. But a
lot of sellers also will include payment
| | 00:51 | information in their listing description.
| | 00:54 | This seller has a listing template,
and that template has this system of tabs
| | 00:58 | that allows you to see the
payment terms in one of the tabs.
| | 01:01 | At the end of the listing,
payment is due within a week.
| | 01:03 | Well that seems fair.
| | 01:04 | The seller will combine listings and
ship them together. Well, that's great.
| | 01:08 | They accept Visa, MasterCard,
American Express, Discover via PayPal.
| | 01:13 | You will notice that they do not accept
direct credit card payments, which means
| | 01:17 | they only use PayPal to process their payments.
| | 01:20 | It is possible to use PayPal to process a
major credit card without actually having a
| | 01:25 | PayPal account, which is what
they are trying to tell you.
| | 01:27 | Here in the second listing, we have a
seller who has different payment terms as well.
| | 01:32 | If you scroll through their listing,
you will see that they have a long
| | 01:34 | template, but you know what, it's okay.
| | 01:36 | It's probably a stock
template they use for every item.
| | 01:39 | They allow local pickup, which means
you can pay a person with--I am sure cash,
| | 01:43 | or I am sure credit card
if you walk into their store.
| | 01:45 | They are a company that offers
merchandise, but they are also a retail store.
| | 01:48 | You will see here under Payment Policy
they have a custom payment policy, and
| | 01:53 | they ask you to use eBay's checkout system.
| | 01:55 | They warn you if you don't use the
eBay's checkout system, you might have a
| | 01:59 | delay in processing your order.
| | 02:01 | The Payment Options they give you are PayPal.
| | 02:03 | They also take electronic checks
through PayPal, and they take direct
| | 02:07 | credit card payments.
| | 02:08 | You will see right here, that
means they will take a direct payment.
| | 02:11 | They give you a
telephone number to call, as well.
| | 02:13 | Over here in this next listing you will
see that this seller is selling a loose
| | 02:18 | diamond, and they have more
restrictive payment terms on their listing.
| | 02:22 | You will see that if you scroll
through, there is quite a bit of information
| | 02:25 | here, and they have all kinds
of store policies and details.
| | 02:29 | But kind of hidden down at the very
bottom in sort of discrete text, it says we
| | 02:33 | not only accept all major credit cards
through PayPal, but they also take bank
| | 02:37 | wire transfers, which could be
okay if they have good feedback.
| | 02:41 | It might be a little
uncomfortable if they don't.
| | 02:44 | Every purchase above $15,000 must be
made through a bank-to-bank wire transfer.
| | 02:49 | So, it's important to look at the
seller's feedback before you start wiring
| | 02:53 | money over, and this
seller has really good feedback.
| | 02:56 | Let's take a look at this listing.
| | 02:57 | This is a listing for a
seller who is in Hong Kong.
| | 02:59 | This seller is actually out of the country.
| | 03:01 | This seller has different payment terms as well.
| | 03:03 | Let's scroll down and look through the listing.
| | 03:05 | You can see that the seller has a really
pretty listing, lots of great information.
| | 03:09 | And it's a template, too.
| | 03:11 | That's what all this nice pretty html is.
| | 03:14 | The seller takes PayPal;
| | 03:15 | they also take Visa,
MasterCard, processed through PayPal.
| | 03:19 | They take a thing called Bank Deposit Express.
| | 03:22 | I don't know anything about that. Maybe you do,
| | 03:24 | but I don't know what that's all about.
| | 03:25 | They also take direct deposit through
the NAB Company, National Australia Bank,
| | 03:30 | and see e-mail for instructions.
| | 03:32 | But they do not accept money order or checks.
| | 03:36 | And here is another seller
with different payment terms.
| | 03:38 | Again, this seller is out of the country.
| | 03:40 | You can see that they are in Australia.
| | 03:42 | And I am going to scroll down
and take a look at this listing.
| | 03:44 | So you see very nice pictures
and I'm scrolling through and reading.
| | 03:48 | And there's all kinds of information
about shipping, and then here we come
| | 03:52 | to the payment terms.
| | 03:53 | "Please make contact within three days
and payment must be made within 7 days
| | 03:57 | of winning the item."
| | 03:58 | That's sounds very fair--"unless
you advise us on combining." Oh!
| | 04:01 | Okay. Well, they offer combined
shipping. That's very good.
| | 04:03 | "Failure to do so unless otherwise
arranged will result in the item being
| | 04:07 | re-listed and the buyer
being reported to eBay." Oh!
| | 04:09 | That's very serious.
| | 04:11 | I will remind you, it's important to
make sure you follow through with your
| | 04:15 | purchases on eBay, and although you can't
receive negative feed back from your seller,
| | 04:19 | too many unpaid items will
result in you being suspended.
| | 04:22 | So that's actually something to take seriously.
| | 04:25 | They accept PayPal, Bank Deposit, Bank
Transfer, Money Order as well. Well,
| | 04:31 | these are all great and flexible
things, and it's important to know the
| | 04:34 | different payment terms that
are offered by different sellers.
| | 04:37 | But let's take a minute to recap all of this.
| | 04:40 | It's important to review the item
listing carefully and pay a close attention to
| | 04:44 | the various payment methods.
| | 04:46 | Make sure the one you are most
comfortable with is actually an option.
| | 04:50 | PayPal is generally the best way
to give a payment to the seller,
| | 04:53 | and usually the most secure.
| | 04:55 | You don't have to provide a credit card number.
| | 04:57 | You are not revealing any personal
information other than your address.
| | 05:00 | And you might want to avoid sellers
who ask for checks or money orders
| | 05:04 | or cash in the mail.
| | 05:05 | Often this is a road to trouble, and
even though it may not be a bad idea for a
| | 05:09 | cheap item, if it's a more expensive item,
| | 05:11 | I just don't do it.
| | 05:12 | I would never pay with instant money
transfer system, such as MoneyGram or Western Union.
| | 05:17 | They are great companies, but a lot of
sellers who ask for those, they may be
| | 05:21 | people you don't want to business with
because there is no guarantee that the
| | 05:24 | merchandise will be delivered, and
| | 05:26 | you don't have much recourse if it isn't.
| | 05:28 | For really high-priced items, you
might want to ask the seller if they would
| | 05:31 | agree to a service such as escrow.com,
which is an officially sanctioned service
| | 05:35 | recommended by eBay which allows
you to have your money placed into an
| | 05:39 | intermediary, like a third party, to
hold the funds until the item is either
| | 05:43 | picked up, or you have
assurance that it will be delivered.
| | 05:46 | You should be cautious on international
transactions with high-priced items and
| | 05:50 | very popular items as well.
| | 05:52 | And I recommend use caution and make sure you
are really paying attention to the feedback.
| | 05:56 | Now that we have gone a little more in
depth with payment terms, you should be
| | 05:59 | starting to see the better
picture of how eBay works.
| | 06:01 | I would like to point out a fairly
well known fact that there is a small
| | 06:05 | minority of sellers out there who simply
don't offer PayPal, but they have great feedback.
| | 06:09 | If someone offers very inexpensive
items at great prices, it's a matter of your
| | 06:15 | own comfort level that matters.
| | 06:16 | I suppose I am really okay if I am
mailing a dollar in cash in the mail to buy
| | 06:20 | a beautiful image from the postcard
seller because I know it's really not that
| | 06:23 | profitable for them to be accepting credit cards
or a PayPal, considering there are fees involved.
| | 06:28 | I would not, however, send a money
order or wire transfer to buy an expensive
| | 06:32 | laptop from someone in another country.
| | 06:34 | It's really up to your own discretion,
and as long as you are an educated
| | 06:38 | and informed buyer, you will be doing
what's right for you when you pay for
| | 06:41 | your items on eBay.
| | Collapse this transcript |
| Understanding returns policies| 00:00 | As you may have figured out by now,
eBay doesn't sell anything themselves.
| | 00:05 | The trading on eBay's site is conducted
by and between the actual buyers and
| | 00:10 | the sellers, not eBay.
| | 00:11 | eBay offers a venue, just like a mall,
and buyers and sellers meet in this venue
| | 00:16 | to trade directly with each other.
| | 00:18 | So let's think about returns for a second.
| | 00:20 | This is going to maybe leave you wondering,
what's the returns policy for a seller on eBay?
| | 00:24 | Well, it varies.
| | 00:26 | In this movie, I am going to
discuss returns policies for eBay listings.
| | 00:30 | So I've taken the time to go through
quite a few listings on eBay, and randomly
| | 00:34 | picked out five listings to review the
returns policies of different sellers.
| | 00:39 | I'd like to clarify that I don't know
any if these sellers, and I literally,
| | 00:42 | randomly pulled these up on eBay.
| | 00:44 | So the first seller is selling a
gold-finish pocket watch chain. The first thing
| | 00:49 | I notice is it says right here, "As Is."
| | 00:52 | I am going to assume that I am not
going to be able to return this item if I
| | 00:55 | am not happy with it.
| | 00:56 | Well, let's take a look.
| | 00:57 | Generally speaking, you'll see a
returns section right here on the eBay
| | 01:00 | listing, and you'll also notice that eBay
covers this purchase with eBay Buyer Protection.
| | 01:05 | So you know what? Even if I am not 100% satisfied,
I've got a Buyer Protection program with eBay.
| | 01:11 | I am going to scroll down and read a
little bit more about the sellers terms and
| | 01:15 | conditions and the returns
policy, so let's read it.
| | 01:18 | "Please ask all questions before
bidding or use the Buy it Now option as all
| | 01:23 | sales are final." Okay.
| | 01:24 | "Under certain circumstances we
authorize and accept a return for special
| | 01:27 | reasons, but there will be a restocking fee."
| | 01:29 | Okay, well that makes sense. Let's see why.
| | 01:31 | There must be a reason, right?
So, let's read the description.
| | 01:34 | "This is for a nice weight, gold pocket
chain"--yes I see, the latch sticks, so
| | 01:40 | unfortunately, it's an as-is item.
| | 01:42 | It's impossible to open the latch. Okay.
| | 01:43 | Well, if I am okay with that, I'll go ahead
and buy it, and apparently it's cheap enough.
| | 01:47 | The current bid is only $4.80.
| | 01:51 | Let's look at another listing with
a different type of returns policy.
| | 01:54 | I see here this seller is offering a
seven-day money back guarantee, and
| | 01:57 | the buyer has to pay return shipping.
| | 01:59 | I am going to go ahead and click Read details.
| | 02:01 | In this returns policy, the seller
guarantees the quality of the product, and if
| | 02:06 | there is any defects, they'll
replace the order and refund the payment.
| | 02:09 | Okay, that's no problem.
| | 02:10 | Well, I think that's great.
| | 02:11 | They have a five-star guarantee.
| | 02:12 | Well, let's read a little bit more about that.
| | 02:14 | I am going to click on the description;
maybe there is some more details about
| | 02:17 | this seller's returns policy in there.
| | 02:20 | Guarantee and Service.
| | 02:21 | All of your purchases are guaranteed for 30
days unconditionally money back guarantee.
| | 02:26 | Great, well that's terrific.
| | 02:27 | They also pledge a 24-hour
response time (Monday through Friday).
| | 02:30 | Okay, so they don't work
on weekends. No problem.
| | 02:33 | Use e-mail, or we have our specially-trained
staff. Call this toll free number. Terrific.
| | 02:38 | So this seller offers not only a money
back guarantee but a way to reach them if
| | 02:41 | you have a concern about your order.
| | 02:43 | So, let's go ahead and take a
look at some other listings.
| | 02:46 | In this listing, this seller offers
also a one-week money back guarantee, and
| | 02:50 | the buyer has to pay return shipping.
| | 02:52 | Okay, well let's scroll down and
read a little bit more about that.
| | 02:55 | Here is the description,
here is the returns policy.
| | 02:58 | "Your satisfaction with this
purchase is 100% guaranteed.
| | 03:01 | If you are not satisfied, simply return
it in seven days, and we'll replace it
| | 03:06 | or refund the cost of the item,
excluding exact return shipping."
| | 03:09 | Apparently, you have to pay the exact
shipping cost and handling fees. Okay.
| | 03:13 | "You will need to contact us to
get an authorization number." Okay.
| | 03:16 | So you can't just send it back;
you have to get an RMA: a return
| | 03:19 | merchandise authorization.
| | 03:21 | "No returns will be accepted without an
authorization number and a restocking fee applies."
| | 03:25 | Oh, well, it really is a clincher,
20% off the original purchase.
| | 03:29 | Well, that's kind of tough.
| | 03:30 | Well I guess I better read carefully
and make sure I really want to buy that.
| | 03:33 | That's kind of a tough returns policy.
| | 03:35 | Here is one with free shipping, and let's take
a look at their returns policy. 30 days, wow!
| | 03:41 | A 30-day money back guarantee,
and the buyer has to pay return shipping.
| | 03:45 | Let's read up a little bit more about this.
| | 03:47 | So, this seller has a
really lenient returns policy.
| | 03:51 | Well, let's read what that's all about.
| | 03:53 | Warranties and returns, they are
100% committed to 100% satisfaction.
| | 03:58 | "Let us know within three
business days." No problem.
| | 04:01 | "Report any discrepancies within seven days."
| | 04:03 | Did you change your mind?
| | 04:05 | Okay, well they give you some
really detailed returns policies.
| | 04:08 | You have a 30-day guarantee.
| | 04:10 | If you return things like bats and
gloves and apparel, they have some very
| | 04:14 | specific policies about those items.
| | 04:16 | They have to still be in the wrapper
and never used, or the glove has to be not
| | 04:20 | oiled or not altered.
| | 04:21 | The apparel has to still have the tags on it.
| | 04:24 | But if you have some merchandise that
you are not happy with, they'll go ahead
| | 04:27 | and give your money back even it's open.
| | 04:29 | Some they won't allow you to return
at all, such as personalized items.
| | 04:32 | I guess we get a monogrammed item, if you
put your monogram on it, you can't return it.
| | 04:37 | Let's look at the last listing.
| | 04:38 | Here is a faucet, a Victorian- --which
means, you know it's Victorian--style faucet,
| | 04:43 | and they offer two-week money back guarantee.
| | 04:45 | You are starting to notice a pattern here.
| | 04:47 | Every returns policy is different;
| | 04:49 | it's like a handcrafted
custom moment every single time.
| | 04:53 | So they do accept returns within two
weeks, okay? And the customer is responsible
| | 04:57 | for return shipping.
| | 04:58 | This is pretty common, although I will tell you,
| | 05:00 | if I personally sell something on eBay,
I offer not only an unconditional money
| | 05:05 | back guarantee, but I also offer free
return shipping because I feel that if a
| | 05:10 | buyer buys something--especially used
merchandise--they should have a chance to
| | 05:14 | return the product if they are not completely
satisfied, and owe nothing and have paid nothing.
| | 05:19 | These are my personal
feelings about a returns policy.
| | 05:23 | So, let's talk a little bit more about it.
| | 05:26 | Most high-volume sellers will offer a
returns policy because they are in business.
| | 05:30 | So they want to make money;
| | 05:31 | they want to encourage sales, and
people like sellers who offer returns.
| | 05:35 | Some sellers offer a returns policy
and others do not. It's a toss-up.
| | 05:39 | It depends on the seller.
It also depends on the item.
| | 05:42 | Be sure to check on whether your item
could be returned before you buy it.
| | 05:45 | Once you hit that Buy it Now or bid on
an item and win, you are responsible for
| | 05:50 | the terms that were listed in that
listing. And you have to bear in mind this is
| | 05:54 | entirely up to the seller.
| | 05:56 | If a policy is not stated, or it's
unclear or confusing, then ask for
| | 06:01 | clarification before you order.
| | 06:03 | You should also ask the seller, under
what conditions may you return the item, or
| | 06:07 | make sure it's clearly stated.
| | 06:09 | Also, who pays the return shipping?
| | 06:11 | Is it your responsibility, or does the
seller issue a prepaid label or a calltag?
| | 06:16 | What timeframe is allowed
for returning merchandise?
| | 06:19 | You know, is it seven days,
30 days, what's allowed?
| | 06:22 | How is a refund given?
| | 06:23 | Is it given the same way you paid, like PayPal?
| | 06:26 | Do they give you a store credit to buy
something else? Or do they just give you a
| | 06:30 | gift card of some kind?
| | 06:31 | I mean, there are different types of policies;
| | 06:33 | it just depends on the seller.
| | 06:34 | Will there be a restocking charge?
| | 06:36 | Several of the sellers that we just
reviewed had restocking fees, which means
| | 06:39 | you don't get all your money back; you
have a restocking fee if you return the item.
| | 06:43 | If the item is sold as-is, as with the
chain that we looked at, are you going to
| | 06:47 | be able to live with that? Is that okay?
| | 06:49 | If it's a collectible item, maybe you
expect there to be damage or issues
| | 06:53 | or problems with it.
| | 06:54 | An example of this concern might pop
up when you are talking about something
| | 06:58 | brand new, like an mp3 player with
a manufacturer's warranty, or maybe a
| | 07:02 | collectible item. But in both cases, it
would be totally reasonable if the seller
| | 07:07 | didn't allow returns
| | 07:08 | because, in the case of the new
merchandise with warranty, you'd go back to the
| | 07:12 | manufacturer, in the case of the
collectible item you are getting an as-is item.
| | 07:16 | Now that you've got a feel for what
type of things you are looking for in
| | 07:20 | item listings, you also want to check
out all the details, the terms of sale,
| | 07:24 | and be sure you are getting exactly
what you want with the conditions that
| | 07:28 | best meet your needs.
| | 07:29 | Using the returns policy can help
you get ahead of the eBay buying game.
| | 07:33 | For instance, if you have ordered a
car part which maybe ended up not fitting
| | 07:37 | your car, you'd probably
want a return guarantee.
| | 07:39 | If you are buying the latest
brand-name gadget, you may need to rely on a
| | 07:42 | manufacturer's warranty and not
a returns policy from the seller.
| | 07:46 | Keep your expectations in line and
reasonable when it comes to what you are
| | 07:50 | buying and what you are expecting from a seller.
| | 07:52 | Many sellers are home-spun
entrepreneurs, not big box retailers;
| | 07:56 | they will want to be able to protect
themselves, too, from unreasonable returns.
| | Collapse this transcript |
| Asking a question| 00:00 | Once you have all the information
the seller provided you with--such as
| | 00:03 | location, description, shipping
information, payment terms, and returns policy--
| | 00:09 | you may still have questions about the item.
| | 00:11 | Maybe the seller didn't make it
absolutely crystal clear whether or not the
| | 00:15 | item was new or used, or whether an
accessory was included with the item.
| | 00:20 | Maybe you are wondering if it comes
with the manufacturer's warranty, in the
| | 00:23 | case of electronics.
| | 00:25 | Luckily there is a way to simply ask
the seller a question about an item and go
| | 00:29 | ahead and find out what you need
to know before you make a purchase.
| | 00:32 | It's a good idea to ask the questions
that you have that may be a condition of
| | 00:36 | your purchasing before you place a
bid on an auction, or purchase the item.
| | 00:41 | So using this Morgan silver dollar
example, I am going to go ahead and show you
| | 00:45 | how to ask a question.
| | 00:47 | The first thing you want to do is
scroll down, and you will see over here a
| | 00:50 | questions and answers section about this item.
| | 00:53 | Bear in mind that eBay's site changes
form time to time, and you may see the
| | 00:57 | location of the Ask a question
button will move periodically.
| | 01:00 | I'll click on the Ask a question option,
and you will see that eBay is really
| | 01:04 | trying hard to help sellers reduce the
amount of unnecessary communication by
| | 01:09 | giving you a summary of all the details
of the listing that maybe you don't need
| | 01:14 | to ask the question, maybe
it's already in the listing.
| | 01:15 | Because a lot of times people get
excited about an item, maybe the description
| | 01:18 | is too long, and the seller
has provided too much detail.
| | 01:21 | In that case, you might get confused,
and you might want to ask the seller a question.
| | 01:25 | Well, eBay helps summarize the details.
| | 01:27 | So I am going to click on one of these
options, and you will see the first thing
| | 01:30 | I click is details about the item.
| | 01:32 | Details that borntodeal has
listed this item as Uncirculated.
| | 01:36 | So if my question was, is this uncirculated?
| | 01:39 | I've just got my answer.
| | 01:40 | There are five different answers
about shipping for this item. Methods of
| | 01:43 | shipping and how long it will take.
| | 01:45 | If I bought this item today, it would arrive
between the fourth and the 13th of December.
| | 01:49 | But there is also local pickup.
| | 01:51 | Where is it shipped from?
| | 01:52 | Burbank, California.
| | 01:53 | Does the seller offer
international shipping? Yes, they do.
| | 01:56 | What countries does the seller ship to?
| | 01:58 | Well, this seller ships anywhere in the world.
| | 02:01 | How much does it costs to ship to my country?
| | 02:03 | Well, I can click here and find out the answer.
| | 02:05 | There is also any other number of questions
that you might have. How do you pay for an item?
| | 02:09 | This seller offers payment by PayPal.
| | 02:12 | Yes, I can pay for this with an eBay gift card.
| | 02:14 | There are a lot of different options
here about the things like returns.
| | 02:18 | The specific item does not allow returns.
| | 02:20 | So if I still want to contact the
seller, at this point I can click on No.
| | 02:25 | I still want to contact the seller,
and I click Continue, and then I will punch
| | 02:28 | in another question here.
| | 02:30 | Since I don't know who graded the coin
and it says it has been graded, I am
| | 02:34 | going to go ahead and ask this question.
| | 02:35 | "What grading company graded this coin?
| | 02:40 | What is the serial number of that grading?"
| | 02:45 | You can get pretty specific with your questions.
| | 02:47 | Since I want to get a copy of the
actual e-mail I am sending to the seller for
| | 02:51 | my permanent record and I
want it to go into my Inbox,
| | 02:54 | I can check this option here.
And there is a thing that's a security code or
| | 02:58 | similar to a thing called a CAPTCHA,
which prevents automated computers from
| | 03:02 | entering in questions.
| | 03:03 | So I am going to go ahead and fill in the
security question and click on the Send option.
| | 03:07 | Now my message was sent, and I can wait
for a response back from the actual seller.
| | 03:12 | If I go to my eBay and go into my
Messages section, when I get a response, I'll
| | 03:16 | either get it in my inbox on my
regular e-mail, or I will see a message come
| | 03:20 | into my inbox here on my
eBay under All Messages.
| | 03:23 | This seller is usually going to be
very happy to answer any questions you
| | 03:26 | have about the item--
| | 03:27 | that's assuming there is a seller that
wants to move merchandise. And even if it
| | 03:30 | takes them a little bit of time to get
back to you, as long as there is time
| | 03:33 | before the end of the listing, it's a
great way to find out more about the item
| | 03:37 | that you are interested in buying. If you are not
100% sure, ask the question first before you bid.
| | 03:41 | That way you can make sure you
get exactly what you expected.
| | Collapse this transcript |
| Sharing a listing page with someone else| 00:00 | Sometimes when you're on eBay, you might
see something that would be great for a
| | 00:03 | loved one, or you want share it with a friend.
| | 00:06 | Or maybe you just need a second
opinion about the condition or the
| | 00:10 | authenticity of something.
| | 00:11 | You can use the option on eBay to share that
information with somebody else in different ways.
| | 00:16 | Just by simply clicking a few
buttons on the web site, you can be sharing
| | 00:19 | product listing information in no time at all.
| | 00:22 | If you go to the listing, you'll see
this option over here, and you'll see an
| | 00:25 | option to print. If you click on that option,
| | 00:27 | you'll be able to print out the listing page.
| | 00:29 | You can include the listing summary,
a seller's description, if you want to,
| | 00:33 | and the photographs of the listing, and then
go ahead and print it out by clicking here.
| | 00:37 | Or, if you want to report in item that
has let's say some information in it that
| | 00:42 | you think is a violation of eBay policy,
you can report the item to eBay, which
| | 00:46 | is another way to share information.
And then you have these links over here
| | 00:49 | which are called Share.
| | 00:50 | I'm going to start backwards and
show you that if you are a Twitter user,
| | 00:54 | you can go ahead and share this information
on your Twitter account if you click here.
| | 00:58 | Or if you're a big Facebook social
networking guru, you can use the icon
| | 01:03 | for Facebook right here and share the
information on this eBay listing on your Facebook.
| | 01:07 | You know, I'm a little old school, and I think
social networking is a great way to share
| | 01:10 | information about other people and
talk to each other, but I tend to prefer a
| | 01:14 | more personal approach to
sharing eBay auction information,
| | 01:17 | so I use e-mail--that's the envelope.
| | 01:19 | You'll see this envelope right here.
| | 01:20 | So if you click on the envelope, you
can go ahead and put in an e-mail address,
| | 01:24 | and you can share this information
with anybody, anywhere in the world.
| | 01:27 | So I am going to go ahead
and type in an e-mail address.
| | 01:29 | So I am going to share this eBay auction.
| | 01:31 | I can go ahead and just leave in this
generic text that eBay fills in, or I can
| | 01:35 | delete that, and I can send a personal message.
| | 01:38 | So, "I wanted to purchase this coin.
| | 01:43 | It looks like a good value, would you
review the price including shipping and
| | 01:52 | let me know if this is a
good buy. Regards, Chris."
| | 01:58 | So I went ahead and typed in a little
message here, and I can go ahead and copy
| | 02:02 | me on this e-mail, which means I'll get
a copy to my inbox, my own e-mail box.
| | 02:06 | Then I can click send message, and then
just as simple as that, a copy of this
| | 02:10 | eBay listing has been
sent to borntodeal@gmail.com.
| | 02:13 | By sharing a listing, you can help
friends find what they're looking for.
| | 02:17 | Maybe you can get a second opinion
about something if you're not sure about the
| | 02:20 | condition or the authenticity.
| | 02:22 | Or maybe you're just giving a very
strong hint to someone special that you want
| | 02:27 | something for a gift.
| | 02:28 | Whatever your reason for using this
share option, I'm sure you'll find this a
| | 02:31 | very valuable feature that you'll
use over and over again on eBay.
| | Collapse this transcript |
|
|
6. Making a PurchasePlacing a bid| 00:01 | Well, now you have an eBay profile, a
PayPal account, you know how to search
| | 00:05 | items and browse them on eBay, you
know how to review a listing and make sure
| | 00:09 | you're getting exactly what
you want from an eBay listing.
| | 00:12 | Now, I want to take a look at
actually placing a bid on an item.
| | 00:15 | I have an item right here, and I'd like to
show you how to place a bid on this item.
| | 00:19 | This is a Native American sterling
needlepoint pin, and you can see here that
| | 00:24 | it currently has one bid and 22 minutes
left in the listing. And then you'll see
| | 00:28 | here eBay is telling me that I
have to enter a bid of $25.45 or more.
| | 00:34 | So you might ask the
question, well, why that odd number?
| | 00:37 | Why do I have to bid that number?
| | 00:38 | Well, let me show you the reason.
| | 00:40 | So if I go over to the eBay Help System,
and I look at Help Topics, I can look
| | 00:45 | up a thing called bid increment.
| | 00:49 | So the bid increment is the minimum
amount above the current high bid that I
| | 00:54 | have to place in order to place another bid.
| | 00:57 | So if I wanted to place a bid on this
listing and the listing is currently
| | 01:00 | under $25, I have to bid at least $0.50
more than the current bid, and you can
| | 01:05 | see from this chart--which we've talked
about in a prior movie--that you've got a
| | 01:08 | break down depending on the
actual current bid price that it's at.
| | 01:13 | You have to place a minimum bid over that price.
| | 01:15 | The reason for this is pretty simple.
| | 01:17 | If you're bidding on a higher ticket
item, let's say a $1,000 item, it would be
| | 01:21 | kind of a petty bidding war if people are
bidding a penny more than the next person.
| | 01:25 | So in order to prevent this crazy
bidding, eBay requires a minimum amount
| | 01:29 | above the current bid.
| | 01:31 | So if it's $1,000, you have to
bid $25 on top of a current high bid.
| | 01:35 | So this bid increment is something
you can always look at on eBay, and eBay
| | 01:39 | tells you what it is.
| | 01:40 | So I am going to go ahead and place
a bid, and since it says I have to bid
| | 01:43 | $25.45, I am going to go ahead and
bid $25.45, and I am going to go ahead
| | 01:49 | and click Place bid. I will sign in.
| | 01:54 | eBay allows you to stay signed in,
and the next time you place a bid you won't
| | 01:57 | have to keep signing in
again over and over again.
| | 02:00 | But by being signed in, all people who
place bids on items have to be signed into
| | 02:04 | the eBay site and have to be an eBay member.
| | 02:08 | Then you get a confirmation.
| | 02:09 | At this point in the confirmation, you
have a chance to review your bid and the
| | 02:13 | item you're bidding on, the shipping
costs, and the method of payment, and then
| | 02:17 | eBay reminds you that this item
qualifies for a special eBay buyer protection
| | 02:21 | program to guarantee the purchase
that you're making with the seller.
| | 02:25 | Then you click on Confirm Bid.
| | 02:27 | Now it says it's almost over,
and you're currently the highest bidder.
| | 02:30 | You can see here that eBay
has made me the high bidder.
| | 02:33 | I am now the current high bidder on
the item, and it says here I can also
| | 02:36 | enter my maximum bid.
| | 02:38 | Now, let's talk a little bit about that.
| | 02:40 | Entering your highest maximum bid ensures that
you have the best possible chance of winning.
| | 02:45 | So let's go to the eBay Help System,
and I am going to go ahead and find out a
| | 02:49 | little bit more about proxy bidding,
and I'll show you how that works.
| | 02:53 | So bidding basically is done
automatically by eBay's system, and eBay places the
| | 02:57 | highest bid that you've entered
incrementally using the bid increment.
| | 03:01 | So, how this works:
| | 03:03 | When you place a bid, you've entered the
most you're willing to pay for an item.
| | 03:06 | The seller and other bidders don't know
the secret amount; it's your maximum amount.
| | 03:10 | So if you bid $100 on the
item that we just looked at,
| | 03:13 | eBay doesn't automatically bid $100 for you.
| | 03:15 | If there's no other competition
bidding on the item, you're going to pay as
| | 03:19 | little as possible because eBay only
adds the bid increment which we talked
| | 03:23 | about earlier on top of the current high bidder.
| | 03:26 | So the person that you're bidding
against may be bidding 25, and in this case the
| | 03:31 | bid increment might be a dollar, so
you're only going to be bidding $26.
| | 03:36 | So you can learn more about how proxy
bidding works. And up to the very end of
| | 03:39 | the listing right towards the end, eBay
will keep adding to the high bid, the
| | 03:43 | bid increment over the under bidder--the
person bidding under you--if they keep bidding up.
| | 03:48 | But you'll never pay more than the bid
increment over the under bidder unless
| | 03:52 | you're outbid, in which case you lose.
| | 03:55 | So that's how the proxy bidding system works.
| | 03:57 | I suggest you take a look at that in
the eBay help system and learn how the ins
| | 04:01 | and out of automatic
bidding work on the eBay system.
| | 04:04 | So bidding is done automatically by eBay's system.
| | 04:08 | You can see here there is a
button to set your maximum bid.
| | 04:11 | For example, this auction is
currently a $25, but I'm willing to spend $50.
| | 04:16 | I could enter $50 as my maximum bid.
| | 04:19 | eBay will then keep automatically
re-bidding up to this maximum bid amount to
| | 04:23 | keep me ahead of the competition.
| | 04:25 | When I put in my maximum bid, it will
not automatically bid that full amount;
| | 04:29 | eBay will automatically re-bid the
next highest bid increment if someone
| | 04:34 | tries to outbid me.
| | 04:35 | So if I did put in that maximum bid,
anyone else looking at this auction would
| | 04:39 | see a bid of $25.95 because
that's the next highest bid increment.
| | 04:44 | If somebody put in a higher bid, eBay
would automatically re-bid for me, but if
| | 04:49 | someone bids over $50, they'll beat me.
| | 04:51 | So at this point if I think there's a
possibility I might get outbid, I can
| | 04:55 | always enter a higher maximum bid
here and go ahead and place my absolute
| | 04:59 | highest bid I am willing to pay for this item.
| | 05:01 | There is also a button here that says
Check Your Status, so you can see where
| | 05:04 | you are in the current bid process.
| | 05:07 | So now that I've placed the bid, I can
see the bid history right here, and I can
| | 05:11 | see that I might be the high bidder,
and there is also an under bidder here,
| | 05:13 | somebody bidding against me.
| | 05:15 | They've entered $25 in, and I have the
bid increment of 50 cents over, so I am
| | 05:19 | bidding $25.45; that's 50 cents over $24.95.
| | 05:23 | There's only 17 minutes left in the
listing, and as soon as the end of the
| | 05:27 | listing occurs and if I am the
high bidder, I'll be the winner.
| | 05:30 | That's it, that's all you have to do to
bid on an auction-style listing on eBay.
| | 05:34 | Now that you've placed your bid, you
will probably want to see if you get outbid
| | 05:37 | and continue checking up on
the status of the listing.
| | 05:40 | So we'll go into more detail on
that in the rest of this chapter.
| | Collapse this transcript |
| Monitoring your bids| 00:00 | Now once you've placed bids, you can
monitor your bids and see the progress
| | 00:05 | of how eBay is handling your proxy bids for you,
and determine if you're still the high bidder.
| | 00:10 | So to do that we are going to go to My
eBay, and we are going to go ahead and
| | 00:14 | look at the Bids/Offers section.
| | 00:16 | So on My eBay, I can see the bid that I
placed for the sterling needlepoint pin,
| | 00:21 | I can see that there are two bids,
and I'm still the high bidder. It's in green.
| | 00:24 | And then I can see there are 14 minutes left.
| | 00:26 | There are also some more actions that I can
take right here in the More actions button.
| | 00:30 | So you'll see here that items that
I'm winning are separately filtered.
| | 00:33 | If I click here, I can see the items
that I'm winning, and if I get outbid on
| | 00:36 | something, I have another filter
I can use to look at those items.
| | 00:39 | Then I can click More actions.
| | 00:41 | I can increase my maximum bid.
| | 00:44 | And this is pretty neat:
| | 00:45 | if you want to get instant message
alerts and be notified at the very last
| | 00:48 | minute about being outbid, you can also
subscribe to some instant message alerts as well.
| | 00:53 | But I'm going to go back and take a look here.
| | 00:55 | Any items that I've bid on, any items
that I've been outbid on, all of that
| | 00:59 | information will show up in
my eBay under this section.
| | 01:02 | You can continue to use the My eBay
console as a convenient tool for reviewing
| | 01:06 | and managing your bids and your
best offers that you've made on items.
| | 01:10 | And it's a great way to stay
organized with your bidding activity.
| | Collapse this transcript |
| Rebidding| 00:01 | Because an auction-style listing may
have more than one bidder, and really
| | 00:04 | popular listings do, it's
possible that you may become outbid.
| | 00:08 | On very popular items, it's
very likely that you will,
| | 00:11 | so you may want to recall that the
auction-style listing utilizes a proxy
| | 00:16 | bidding system, which means that eBay
keeps your highest bid amount secret and
| | 00:20 | re-bids for you until you're no longer
the high bidder, or until the listing ends
| | 00:25 | with you as the winner.
| | 00:26 | Let's see the simple process of re-bidding.
| | 00:28 | First of all, I've been outbid on
this item, and you can see I received an
| | 00:32 | e-mail from eBay warning me
that I've been outbid on the item.
| | 00:35 | So my personal preference is that I
never choose to click on links in e-mails
| | 00:40 | because there are so many people out
there trying to send out phishing e-mails
| | 00:43 | in order to capture my personal information.
| | 00:46 | It may not actually be eBay
that's sending me the e-mail.
| | 00:48 | It may be a phishing e-mail sent by a
third party trying to acquire my personal
| | 00:53 | information without my permission.
| | 00:55 | So we are going to cover that more
later on during this course, and we will be
| | 00:58 | discussing marketplace safety and how
to protect yourself, and we'll get into
| | 01:02 | that in more detail for you.
| | 01:04 | So I generally go to my eBay, and I go
to the My eBay section, like we discussed
| | 01:08 | before--how to pick up bids and offers,
which is here on the left side on My
| | 01:12 | eBay--and you can see that
I've been outbid on this item.
| | 01:15 | And then eBay provides me with a way
to increase my max bid by clicking right
| | 01:19 | here. Or if I want to look at the
listing page itself, and I want to place the
| | 01:24 | bid here, I can enter in a bid amount.
Or I can simply click this button here.
| | 01:30 | By clicking that button there, I can then
enter in the information for my high bid.
| | 01:33 | So I am going to go ahead and place the
bid for $28, and then I'll confirm my bid.
| | 01:39 | So it's pretty simple to re-bid
on an item when you've been outbid;
| | 01:43 | you can go to My eBay, and you can see
it there, and you can click on the link
| | 01:46 | there, you can go back to the
listing page, you can click the link there.
| | 01:49 | But be sure when you're placing bids and
re-bidding, you don't let your emotions
| | 01:54 | run wild, and be sure you keep
your high bid in perspective.
| | 01:57 | Remember, you've researched completed
listings on eBay, and you've gotten a
| | 02:00 | really good idea what the value of
an item is before you've purchased it.
| | 02:05 | So be sure to keep it at a
level where you are comfortable.
| | 02:06 | And as a reminder, to make sure that
you are as safe as possible, I strongly
| | 02:11 | recommend that you don't click
links in e-mails that you've received.
| | 02:14 | Be sure you go directly to eBay and look
up the listings in the My eBay section.
| | Collapse this transcript |
| Sniping| 00:00 | Auction sniping has been very popular since the
first online auction appeared on the Internet.
| | 00:06 | Placing a winning bid at the last
possible moment, even seconds before the
| | 00:10 | listing ends, is considered sniping;
that's where you allow virtually no time for
| | 00:14 | another bidder to come in
and place a high bid above you.
| | 00:18 | This can be done manually by sitting
at your computer until the very final
| | 00:22 | moments before a listing ends on eBay,
or you can use automated software, or web
| | 00:26 | site services to do this for you
without the need to baby-sit the situation.
| | 00:31 | Sniping an auction is legal in
the United States according to
| | 00:34 | Wikipedia contributors.
| | 00:36 | There are many free and paid programs
available, both as desktop software as well
| | 00:41 | as online services, to allow you
to register and snipe listings.
| | 00:46 | Sniping helps reduce the bidding war
because eBay sends an automated e-mail to
| | 00:50 | each user to let them know when
they've been outbid, and a natural emotional
| | 00:54 | response is why people get back into
the game and bid again, just to be the high
| | 00:58 | bidder on an auction.
| | 00:59 | Non-sniping bidders sometimes object
to sniping, claiming it may be unfair to
| | 01:04 | enter automated bids through
third-party computer systems.
| | 01:07 | However, with eBay's proxy bidding
system, the bidder is given the fair
| | 01:11 | opportunity to enter the amount
| | 01:12 | they'd be willing to pay for any item,
and therefore they do have a fair chance
| | 01:16 | to win if they've
entered their true maximum bid.
| | 01:20 | You can find sniping software and
services online by using your favorite search
| | 01:24 | engine, such as Google,
and entering the search term "eBay sniping."
| | 01:29 | It's generally believed that online
services are more reliable than desktop
| | 01:33 | sniping software because the software
systems are run on a web site, when a web
| | 01:37 | site is generally more likely to have
reliable servers that might be quicker and
| | 01:42 | less prone to failing to enter your bid.
| | 01:44 | Studies have shown that winning bidders
are more likely to have placed a single
| | 01:48 | bid late in the auction than by
placing many bids as the auction progresses.
| | 01:52 | For seasoned buyers who wish to gain
the best competitive advantage possible,
| | 01:56 | sniping can present a great chance of
getting in at the last seconds of the
| | 02:00 | bidding on items that are more
likely to have fierce competition.
| | Collapse this transcript |
| Making offers and Purchasing using the Buy It Now option| 00:01 | We've been looking at bidding,
and you've probably noticed the Buy It Now
| | 00:04 | option on some listings.
| | 00:06 | Some eBay listings are both an
auction-style listing and a Buy It Now, and some
| | 00:11 | have only one feature or the other.
| | 00:13 | Some listings even allow you to
negotiate with the seller using a feature
| | 00:17 | called Best Offer, where you can make an offer
price for an amount lower than the asking price.
| | 00:22 | I've gone on eBay and I've pulled up
a few random listings from sellers I
| | 00:26 | don't know--these are just random
listings I pulled up on eBay--and we are going
| | 00:30 | to go through the process of reviewing
Buy It Now and that Buy It Now feature.
| | 00:34 | The first listing is for postcard,
1960s and 70s postcard from Falls Church,
| | 00:39 | Virginia, my hometown where
I grew up when I was a kid.
| | 00:42 | You can see on this listing
the Buy It Now feature is here.
| | 00:45 | If I wanted to purchase this item, I
would simply click Buy It Now, and I
| | 00:49 | would commit to buy. It's that simple.
| | 00:52 | Once I've purchased the item, I can go
ahead and click Pay Now and go through
| | 00:55 | the PayPal payment process,
which we cover in this course.
| | 00:58 | But also when you've purchased an
item, it will show up on My eBay.
| | 01:01 | So once you've purchased a Buy It Now
listing, it'll go down to items that
| | 01:05 | you've won and purchased.
| | 01:06 | So anytime you use Buy It Now, you
will also see it here on your eBay
| | 01:10 | account under My eBay.
| | 01:12 | Let's go to the second item, which is
also a postcard from Columbus, Ohio, which
| | 01:16 | is actually where I was born.
| | 01:17 | You will see a listing here for this
postcard where you can buy the postcard, or
| | 01:21 | you can make an offer.
| | 01:23 | Make Offer is best offer.
| | 01:24 | That's the feature on eBay. And if you
make an offer, you can make an offer for a
| | 01:28 | price lower than the asking price.
| | 01:29 | It's a binding agreement, so we are
going to talk a little bit more in detail
| | 01:33 | about these features, but I
want to show you how it works.
| | 01:35 | So if you place an offer, you want to
maybe make an offer for a dollar,
| | 01:39 | you can go ahead and review your
offer, and then you go ahead and submit it.
| | 01:43 | Once you have submitted the offer, it's
reviewed by the seller, and you'll also
| | 01:46 | be able to see, over here in My eBay, all
the listings that you've made offers on.
| | 01:51 | So if you've made an offer on an item,
you'll see in the My eBay interface over
| | 01:55 | here on the left-hand side that you have
the ability to look at bids and offers.
| | 01:59 | If you click on Bids and Offers,
you can see in here any listing that
| | 02:02 | you've made an offer on.
| | 02:04 | I have a pending offer here,
and that's the offer I just made.
| | 02:06 | It shows the current pending best offer.
| | 02:09 | It also shows me in this filter any
offers that I've made that have been
| | 02:12 | declined or accepted. So you can see
this is a pending best offer, a declined
| | 02:16 | offer, and expired offers.
| | 02:18 | So if an offer is accepted, I will
see that here in the filter, but I'll
| | 02:22 | also see any offers that have been
turned down. So in this case I made an
| | 02:25 | offer earlier for this particular
cable, and the computer cable offer was
| | 02:30 | declined, unfortunately.
| | 02:31 | If the seller doesn't get back to me,
an offer will expire, and I will see that
| | 02:34 | it's in my section called Expired Best Offers.
| | 02:37 | Let's go to this last listing,
and you'll see that you can bid on this item--
| | 02:40 | this is an auction-style listing--
| | 02:42 | you can place a bid, or you can use Buy It Now.
| | 02:46 | So just as we did earlier, if I wanted
to purchase this item, I would simply
| | 02:49 | click Buy It Now and commit to purchase it.
| | 02:52 | Some considerations about Buy It Now:
| | 02:54 | First of all, there is no competitive bidding.
| | 02:57 | Sellers can list one or multiple
quantities of the item for sale.
| | 03:01 | Some sellers add the option of the
auction-style listing and the Buy It Now
| | 03:05 | together, which we've reviewed,
and that will remain available on the auction
| | 03:08 | style listing until the reserve is
met, if there is one--or if there is no
| | 03:13 | reserve, when the first bid
has been placed on the auction.
| | 03:17 | If there is only one quantity
available, the listing will end after you use
| | 03:20 | the Buy It Now feature.
| | 03:22 | Some sellers may choose to require
immediate payment after you use the Buy It
| | 03:25 | Now, which means that the listing will
only come to an end once you've gone into
| | 03:29 | PayPal and actually paid for the item.
| | 03:32 | Let's talk a little bit more about negotiation.
| | 03:35 | You can negotiate prices with the seller
by using the offer feature on the listing.
| | 03:39 | It's called Make Offer.
| | 03:40 | This is the best offer option
that's available on some listings.
| | 03:44 | The seller can accept the offer,
decline the offer, or make a counter offer.
| | 03:49 | If the offer is accepted, it's a
binding agreement with the seller.
| | 03:53 | That means you have to complete the transaction.
| | 03:55 | You can search items in Advanced
search that have Best Offer features.
| | 03:59 | So if I was looking for a Falls
Church postcard, I would be able to go down
| | 04:04 | in the Advanced search and look
for listings that have the Best Offer
| | 04:08 | feature, right here.
| | 04:10 | The offer that you make with Best
Offer is valid for 48 hours, or until the
| | 04:14 | listing ends, whichever comes first.
| | 04:16 | If the seller does not
respond, then the offer expires.
| | 04:20 | On most listings, you can
make up to three offers:
| | 04:23 | that includes expired offers or
declined offers, as well as retracted offers.
| | 04:27 | So if you make an offer and retract it, all
those count towards the three Best Offer limits.
| | 04:32 | If there is no Make Offer option, it
is a direct violation of eBay policy to
| | 04:36 | contact the seller to negotiate a
different price than the terms on the listing.
| | 04:41 | You can use Buy It Now to guarantee a
price on an item, but you also have the
| | 04:45 | choice of using Best Offer where
available on a listing to bring that fixed
| | 04:49 | price down to your dream-world price.
| | 04:52 | Best Offer is almost like the
reverse of an auction-style listing.
| | 04:55 | So now we've covered the process of
using Buy It Now on a listing on eBay, and
| | 04:59 | then the next step would be
actually paying for our purchase.
| | Collapse this transcript |
| Paying| 00:01 | Once you've won an auction or purchased
a Buy It Now item on eBay, you'll need
| | 00:04 | to make payment on that item.
| | 00:06 | Most sellers really appreciate prompt
payment, and they'll ship your item out
| | 00:10 | after receiving that payment.
| | 00:12 | The majority of sellers use the
default payment flow options on eBay, and
| | 00:16 | that'll be what you normally see on
eBay, and in this particular movie.
| | 00:20 | Some sellers set up a custom card or a
checkout process that takes you to their
| | 00:25 | own web site, and it allows you to pay
with PayPal. Or, it might allow you to
| | 00:29 | pay with a variety of different
payment options that are offered at the
| | 00:32 | discretion of that seller.
| | 00:34 | That's totally up to them, and you
may find that some sellers accept all
| | 00:38 | major credit cards, as well as checks, money
orders, or perhaps other methods of payment, too.
| | 00:44 | It's really between you and the seller,
so long as the terms of the original sale
| | 00:47 | are approved by both parties.
| | 00:50 | Make sure that you're using a method of
payment that the seller accepts, and be
| | 00:53 | sure that you're in
agreement with the method of payment--
| | 00:56 | it was something that was
advertised in the original listing.
| | 00:58 | So I'm going to take you over to my
Inbox here on my e-mail, and you'll see that
| | 01:02 | I've received a notification that I
successfully won this sterling silver pin.
| | 01:07 | The seller is asking me to make
a payment on the item right now.
| | 01:10 | You can see a total, and you have all the
information about the purchase here in your e-mail.
| | 01:15 | You may recall previously
I've talked about safety.
| | 01:18 | Marketplace safety is really important to me.
| | 01:20 | There is always the potential out
there for things that are called phishing
| | 01:24 | scams, or people that will send you
fraudulent e-mails trying to get your
| | 01:28 | personal information.
| | 01:29 | Even though an e-mail might look
exactly like a real eBay e-mail,
| | 01:33 | I generally prefer to go directly to
the eBay web site when I'm using my PayPal
| | 01:39 | account or I'm logging in
with username and a password.
| | 01:42 | So I'm going to flip over to eBay,
and I'm going to go to My eBay.
| | 01:45 | I'm going to go down to the
items that I've won and purchased.
| | 01:48 | You'll notice that I'm already signed in to
the eBay site, which I've done previously.
| | 01:52 | Then you'll see over here in my Summary
page there is a whole bunch of different
| | 01:56 | options and things that you'll see.
| | 01:57 | But the first thing you'll
notice is Buying Reminders.
| | 02:00 | There is a section called Buying Reminders.
| | 02:02 | It says you need to pay for one item,
and you also need to leave feedback for
| | 02:06 | one item, and that actually is
summarized here at the bottom.
| | 02:08 | You'll see it's the very
same item that I purchased.
| | 02:11 | I have a couple of different options.
| | 02:12 | I can pay now with this link right
here, or I can click More actions, and I
| | 02:16 | have different choices.
| | 02:17 | I can leave feedback.
| | 02:19 | I can view the order details.
| | 02:21 | I can contact the seller.
| | 02:22 | If perhaps there is something wrong
with the transaction, I want to contact
| | 02:25 | them, I can do that.
| | 02:27 | I can go ahead and add
notes to my sale and so forth.
| | 02:29 | If I really want to, I can
add my comments and things like.
| | 02:32 | So what I'm going to do right now,
| | 02:34 | I do want to make a payment on this item,
| | 02:36 | but I also want to take a
look at the transaction.
| | 02:38 | So I'm going to go ahead and click on the link
here, which brings me right to Pay now option.
| | 02:43 | It provides me with a summary of the
actual order, and then I can see the
| | 02:47 | full description here.
| | 02:49 | This brings me back to the eBay listing page.
| | 02:52 | You'll see on the listing page the
same Pay now option that we had before.
| | 02:56 | I'm going to go ahead and take a look
at the page here and notice that I can
| | 02:59 | change my shipping address.
| | 03:00 | So, if before I make the payment, I want to
send out an item as a gift to somebody else,
| | 03:06 | if the seller will agree, I can change
the shipping address to make it a gift.
| | 03:10 | I can then request a total from the seller.
| | 03:12 | Some sellers maybe have forgotten to put
the shipping information on the listing.
| | 03:16 | This seller does give the shipping information.
| | 03:18 | But sometimes sellers will not
put that information on the listing.
| | 03:21 | You may need to request
the total from the seller.
| | 03:22 | So you have the option to do that as
well. Or you might want to add a message.
| | 03:26 | So I'm going to go ahead and add a message here.
| | 03:28 | "Please include a copy of my invoice
or eBay number to help me identify this
| | 03:40 | item when I receive it."
| | 03:44 | Then I can go ahead and save my
little message that I've put in there.
| | 03:47 | That will definitely be included
when I place the order and pay for it.
| | 03:50 | Also, you'll see here some
additional messaging from eBay about charity.
| | 03:53 | They're asking if you'll
donate a dollar to charity.
| | 03:55 | So I'm just going to do that.
| | 03:57 | If you had a gift card from eBay, like
a gift card that somebody has given you,
| | 04:01 | you can use this section to
apply that gift card right now.
| | 04:05 | eBay has many different promotions and
gift cards that people can purchase, and
| | 04:09 | you have the ability to go
ahead and add that code right here.
| | 04:12 | Then you click Continue with PayPal.
| | 04:14 | Not all sellers only offer
PayPal as a method of payment.
| | 04:18 | If this seller offered multiple
methods of payment, you would have seen a
| | 04:22 | completely different type of flow:
| | 04:24 | You might have options for checks.
| | 04:26 | You might have options for
credit cards and things like that.
| | 04:28 | I'm going to go ahead and sign
in now with my PayPal password.
| | 04:31 | Now you'll see her that because I've
previously paid for items on eBay, my
| | 04:36 | e-mail address for PayPal is already in there.
| | 04:39 | Then I only need to enter my password.
| | 04:41 | There are other options, too.
| | 04:42 | There is a service called Bill Me
Later, which you can take a look at.
| | 04:45 | If you want to learn more about it,
you're more than welcome to check in and
| | 04:48 | look at what that service is all about.
| | 04:50 | That's another service offered through PayPal.
| | 04:53 | Then I'm going to log in to my PayPal account.
| | 04:56 | In the next screen, I have the
option to confirm my payment.
| | 04:59 | I'm going to take a moment, because I
want to make sure everything I've done is
| | 05:03 | absolutely correct, to review
all the information I've entered.
| | 05:07 | I'm going to review my shipping address.
| | 05:09 | I'm going to review the item I've
purchased, the shipping cost, the delivery date.
| | 05:12 | My note that I made earlier, here it is.
| | 05:14 | You can see that I've put that note in.
| | 05:16 | The total cost, including the shipping
charges, everything that I needed to know
| | 05:20 | before I click the Confirm Payment option.
| | 05:22 | Then I'll click Confirm.
| | 05:26 | Then you'll see a page that
says, "Thank you for your payment."
| | 05:29 | A confirmation will be presented to
you showing the amount you've paid and
| | 05:33 | letting you know that
you've also made the donation.
| | 05:35 | Now you can see here I made a
separate donation to MissionFish through my
| | 05:37 | PayPal account as well.
| | 05:39 | Then it tells me a summary of my order.
| | 05:41 | Plus, I can view my order details.
| | 05:43 | If I need to print a receipt, I can do that, too.
| | 05:45 | Once I'm here in this page, I can
then click on the Printer option.
| | 05:49 | If I need a receipt from my records,
which a lot of people like to have
| | 05:52 | hard copies and print things out, then you
can go ahead and print this page right here.
| | 05:56 | Now that you've paid for your first item,
the seller can ship out your merchandise.
| | 06:01 | That's all there is to it.
| | 06:02 | You've learned how to bid on items,
and you've learned how to pay for them on eBay.
| | 06:06 | You're now on your way to
becoming a true eBay buying expert.
| | Collapse this transcript |
| Using the Shopping Cart feature| 00:00 | There's a shopping cart icon that
appears in the top of most of eBay's pages.
| | 00:05 | This shopping cart, just like on most e
-commerce websites, allows you to add
| | 00:09 | items from one or even multiple sellers
and keep them all organized in 1 handy
| | 00:14 | place so you can pay for them all at once.
| | 00:17 | This prevents you from having to make
multiple purchases and pay for them individually.
| | 00:22 | Let's take a look at the shopping cart.
| | 00:24 | I have one item in the cart.
| | 00:25 | You can see there's a 1 there.
| | 00:26 | If I click on the shopping cart link
I'll see the one item that's in my cart,
| | 00:31 | which is a Blu-Ray player that I
searched for and added to my cart earlier.
| | 00:35 | You can change the
shipping address if you want to.
| | 00:37 | For example, if you want to ship this
as a gift to someone else you can put
| | 00:40 | their shipping information in here.
| | 00:43 | You can also continue shopping and
look for other items if you want to.
| | 00:46 | You can go ahead and continue shopping here.
| | 00:48 | Change the quantity if you want or
you can remove this item from the
| | 00:52 | shopping cart altogether.
| | 00:54 | Now, once you've removed an item it's no
longer available in the cart, but let's
| | 00:58 | say you want to add it back to the
cart and save it for a later time.
| | 01:01 | Maybe you haven't decided to purchase it.
| | 01:03 | You can click the Save for later option,
which means that it'll show up right
| | 01:07 | below the items in your cart and you can go
ahead and add it back to the cart at a later time.
| | 01:12 | Now I'm going to take some time to
show you step-by-step how to use the
| | 01:16 | shopping cart system.
| | 01:17 | So I've taken the time to look up a few items that
I was interested in, and I put them on my watchlist.
| | 01:23 | So they've been bookmarked already.
| | 01:24 | I have them in my watch list
and I'm interested in buying them.
| | 01:27 | These are items that I really want to
buy and I actually want to purchase them.
| | 01:30 | So I'm going show them to you step-by-step and
show you how to go ahead and make a purchase.
| | 01:35 | So I'll take a look at the first item,
which is I want to add this to my cart.
| | 01:38 | It's a charger for an iPhone.
| | 01:40 | I actually have iPhone and
I'd like to get a new charger.
| | 01:43 | I can go ahead and add this to the cart,
which I'll do right now, and then I can
| | 01:47 | continue shopping for other things.
| | 01:49 | This is now sitting in my cart and I
can see up at the top you'll see that
| | 01:53 | there's one item in my cart.
| | 01:55 | Then I'll go back to My eBay and I'll take
a look at the other items in my watchlist.
| | 01:59 | And you'll see here that I have a replacement
battery in my watchlist I'd like to purchase.
| | 02:04 | And I want to purchase this battery.
| | 02:06 | This is a neat thing because it's not
only a battery for an iPhone, it also has
| | 02:09 | the tools to make the change of the
battery, which is really great, and can you
| | 02:14 | believe it's only $3.99,
which I think is terrific.
| | 02:17 | I'm going to go ahead and just check over
this and make sure it's exactly what I need.
| | 02:20 | Yes, it's an iPhone 3GS.
| | 02:22 | That's what I have.
| | 02:23 | Plus it comes with a battery and the
screwdriver and the necessary tools for
| | 02:27 | changing the battery. That's good.
| | 02:29 | The seller has good feedback, so I'll
go ahead and add this to my cart as well.
| | 02:34 | Now you see the two items that I've
gone ahead and put in the cart are showing
| | 02:38 | up on my shopping cart.
| | 02:40 | I also have the saved item that I
saved earlier, which is the Blu-Ray player.
| | 02:43 | That won't be included in this purchase.
| | 02:45 | The two items from two different sellers have
been added to the cart and my total is $6.84.
| | 02:51 | It just so happens that the things
that I purchased had free shipping.
| | 02:55 | Now, if they didn't have free shipping,
you'd see the shipping cost indicated as well.
| | 02:59 | I can go ahead and proceed
to check out by clicking here.
| | 03:03 | And you'll have a checkout screen.
| | 03:04 | You can review your purchases, you can
still make changes if you want to take
| | 03:08 | something out of your cart, redeem a
gift certificate that you've received from
| | 03:11 | someone or a coupon from eBay, and
you can go ahead and click Continue.
| | 03:15 | Now you'll be presented
with your PayPal login screen.
| | 03:19 | You need to login to your PayPal
account and enter in your password.
| | 03:23 | If you don't have a PayPal account,
you still want a complete the purchase,
| | 03:27 | you can go to the link below that says
Don't have a PayPal account, and you'll
| | 03:31 | be presented with the information that you
need to put in your credit card information.
| | 03:35 | You can put in your credit card or debt
card information here and your shipping
| | 03:39 | information and billing information and
then you can go ahead and have an item
| | 03:42 | shipped to you without a PayPal account.
| | 03:44 | I have a PayPal accounts so I'm
going to click the first option again.
| | 03:47 | And I'm going to complete my
purchase with my PayPal account.
| | 03:51 | Once I log into PayPal I'll be
presented with a payment confirmation screen.
| | 03:54 | Then I click Continue.
| | 03:58 | Here's the confirmation screen.
| | 03:59 | And I can go ahead and confirm my payment.
| | 04:01 | First before I do that I'm going to
take one last look at everything I've done
| | 04:05 | and make sure that the amount that's
being debited from my PayPal balance is
| | 04:09 | exactly what I expected, $6.84.
| | 04:11 | And I can go ahead and review it.
| | 04:14 | If I want to I can print
this page for my records.
| | 04:17 | Then I can confirm the
payment. And there you go.
| | 04:21 | The purchase is complete.
| | 04:23 | The neat thing is I've made two
separate purchases in one single action, and
| | 04:28 | from two different sellers.
| | 04:30 | I'm going to go back to My eBay and I'll
take a look at the items I've purchased
| | 04:34 | and what I'll do is I'll go to the eBay
link here and I'll scroll down and then
| | 04:39 | I'll look at my purchase history.
| | 04:42 | Then I'll scroll through here and
I'll see items that I've purchased.
| | 04:45 | The checkout is complete on
them and the payment's been made.
| | 04:48 | And I'll be waiting to receive them in the mail.
| | 04:50 | That's the next step.
| | 04:51 | A few important things to consider are
that items can only be added to your cart
| | 04:57 | if they're listed in US dollars and
any items that are listed in other
| | 05:01 | currencies can't be added to
your cart for checkout at this time.
| | 05:05 | You can purchase them separately though.
| | 05:07 | You don't actually own the item that
you're purchasing until you completely
| | 05:10 | finish the checkout process and pay for them.
| | 05:14 | Fixed price items will always remain
available to any other eBay member until
| | 05:18 | you've paid for them even if
you park them into your cart.
| | 05:21 | If too much time elapses from the
time you put an item in your cart until
| | 05:25 | you actually pay for it, you may receive the
message that the item is no longer available.
| | 05:30 | This could be because the seller ended
the listing in the meantime or someone
| | 05:33 | else has purchased it on eBay.
| | 05:35 | Shipping discounts are
automatically applied if the seller has set up
| | 05:38 | discount rules and you're buying
multiple items from a seller who offer
| | 05:42 | shipping discounts.
| | 05:44 | eBay is making the shopping experience
more efficient by offering a shopping
| | 05:47 | cart for when you're buying multiple items.
| | 05:49 | It's faster and easier than ever
before to make purchases on eBay using
| | 05:53 | this handy tool.
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|
|
7. Using My eBayUsing My eBay and modifying personal information| 00:00 | Purchasing an item isn't the end of the road;
| | 00:02 | you'll also need convenient
tools to manage your eBay experience.
| | 00:06 | You'll be using the tool called My eBay,
and that's a place that you'll be able
| | 00:10 | to manage your shopping, correspond
with sellers and other eBay members, and to
| | 00:14 | check the status of your purchases.
| | 00:16 | We've touched a little bit about My
eBay a few times during the course,
| | 00:20 | but I'd really like to take a more in-
depth exploration with you about the My
| | 00:24 | eBay tools and how they can help you.
| | 00:27 | I'll also talk about what information you can
review there and how to make the most of My eBay.
| | 00:32 | To get to My eBay, you go to the top of the
homepage, and you click on the My eBay option.
| | 00:36 | You'll see a whole lot
of great information here.
| | 00:39 | On the left-hand side, you see links
for buyers, lists that you can save, and
| | 00:43 | for sellers, there is additional links as well.
| | 00:45 | You'll see buying reminders,
| | 00:47 | items that you need to pay for, or
you've been outbid on, or feedback you need
| | 00:51 | to leave, or offers you've placed.
| | 00:52 | You'll see items you're watching,
and you'll see items that you're bidding on, as
| | 00:56 | well as items that you've made offers on,
active items that you're selling.
| | 01:00 | In this case, we're not selling anything.
| | 01:02 | But over here, if you're a seller,
you'll see a summary of all the items
| | 01:04 | that you're selling.
| | 01:05 | You'll also have shortcuts to great
places to find helpful tools and tips for
| | 01:09 | eBay, and also an Icon Legend.
| | 01:11 | The Icon Legend tells you what each of
the little icons mean on the eBay site.
| | 01:15 | So be sure you review these so that
when you're looking at My eBay, you
| | 01:18 | understand what each of the icons mean.
| | 01:20 | They'll have a significant meaning
later when you start looking at the My
| | 01:23 | eBay page more frequently.
| | 01:24 | There are links to frequently asked
questions and page options as well.
| | 01:28 | So if you click on any of these page options,
you can customize your summary on My eBay.
| | 01:32 | You'll see these General Settings and
Page Options throughout the My eBay session.
| | 01:36 | You'll be able to set your default view
if you're interested in looking at when
| | 01:40 | you open up the My eBay section, a
specific section matters to you the most.
| | 01:45 | Maybe you want to know items you've
won and purchased as your default view
| | 01:48 | when you open My eBay.
| | 01:50 | You also can change the filters that
are on here and see different facets of My
| | 01:54 | eBay as the default view.
| | 01:56 | For example, if I want to see feedback
comments or messages, I can go ahead and
| | 02:00 | increase the number of listings on
a page when I'm displaying pages.
| | 02:03 | I can go ahead and do that, too.
| | 02:05 | In each of the sections here,
I can also color-code things.
| | 02:08 | So if you look at this little option
here on one of these headers, like my Watch
| | 02:12 | List, I'll be able to customize the view.
| | 02:14 | So over here if you click Edit, you can
change the color of the specific section
| | 02:18 | of My eBay, like changing this to
green, or maybe I want to change it to this
| | 02:22 | color of light blue, or red, or
put it back to the default yellow.
| | 02:26 | You can change the colors.
| | 02:27 | You can customize the page.
| | 02:28 | You can also move these sections up and down.
| | 02:31 | So, perhaps the Watch List is the
most important thing to you on the page.
| | 02:34 | You might want to move it to the top
and have it be at the top of the screen.
| | 02:38 | You can customize the view, and eBay
gives you some default views, like Just the
| | 02:42 | basics or All of the details.
| | 02:44 | Or, you can make your own view and
select which pieces of information are most
| | 02:49 | important to you, and then
click Apply to save the changes.
| | 02:52 | Additionally, you can go over to the top of
the page here and see the Messages section.
| | 02:57 | The Messages is where you receive
and send messages not only to the other
| | 03:01 | members on eBay, but also from eBay themselves.
| | 03:04 | eBay sometimes sends messages to you,
whether it'd be general announcements or
| | 03:08 | messages from other people working at eBay.
| | 03:10 | There is also an Account section.
| | 03:12 | I'm going to go into a little bit of
detail here because this is a pretty
| | 03:15 | important part of your My eBay experience.
| | 03:18 | You have the ability to see a Summary
of all of your account information, but
| | 03:21 | you also have personal
information you can change.
| | 03:24 | I'm going to show you how that works.
| | 03:26 | If you click on Personal Information,
you'll see account information, such as not
| | 03:30 | only the type of account, but you
can change your user ID and password.
| | 03:34 | You can go ahead and create an About
Me page, which is your bio page on eBay.
| | 03:37 | You also can set a security PIN for
when you call into eBay's customer support.
| | 03:42 | You can do things like change your
registered address, your address that's on eBay.
| | 03:47 | If you want to receive instant
message alerts, you can register your Yahoo
| | 03:50 | account, or your AOL account here.
| | 03:52 | You can go ahead and receive alerts
whenever you're outbid or whenever you've
| | 03:56 | placed a bid on an item.
| | 03:57 | I'm going to go back
up and look at Addresses.
| | 03:59 | Addresses is very important for buyers
because you may have more than one
| | 04:02 | address where you receive your merchandise.
| | 04:04 | You can change the registered
address that you have on eBay for receiving
| | 04:07 | merchandise, but you can also
review all of your shipping addresses.
| | 04:11 | When you link your PayPal account
to my eBay, a list of all the PayPal-
| | 04:15 | associated addresses will show up,
and you can change them here.
| | 04:19 | If you want to add a new address for a
gift, if you're maybe shipping a gift, or
| | 04:23 | additional friends and family,
you want to have items sent to them.
| | 04:26 | You can add their addresses into this section.
| | 04:27 | Then you can set up communication preferences.
| | 04:30 | Since you have an instant message
service, you also can select which instant
| | 04:34 | messages you'll be receiving,
| | 04:35 | plus, format of the
messages that you'll be getting.
| | 04:38 | So when you look at Delivery Options,
you can go ahead and change it from
| | 04:41 | plain text to HTML.
| | 04:43 | So if you want to receive your e-mails
in tidy plain text, maybe you just use a
| | 04:47 | PDA or something, or a hand-held phone
| | 04:49 | you want to use for receiving messages.
Or if you want to receive the more
| | 04:52 | visually pleasing HTML messages
that eBay provides, you can do that.
| | 04:56 | You can also control your
member-to-member communications,
| | 04:59 | the communications you
receive between members on eBay.
| | 05:03 | As a buyer, you're going to be interested
in looking at your buying activity messages.
| | 05:06 | You can perhaps receive fewer e-mails
from eBay if you don't want to receive a
| | 05:10 | lot of clutter every time you bid on an item.
| | 05:12 | Instead of receiving a message each and
every time, you can have a Daily Digest
| | 05:16 | or set it to a Weekly Digest or even
a Monthly Digest, so you're not getting
| | 05:20 | e-mails every time you place a bid.
| | 05:22 | You might be more interested in
getting instant, real-time messaging for items
| | 05:26 | that you didn't win. Or if you've
been outbid, you might want to receive
| | 05:29 | immediate confirmation of that.
| | 05:31 | Also, if you check the box for Instant
Messaging, you can be told when you're
| | 05:34 | outbid and place a new bid
using your instant message service.
| | 05:37 | So these preferences are adjustable.
| | 05:39 | You might want to take a look through
all of the different preferences and
| | 05:42 | decide which changes you'd like to
make about your account preferences here.
| | 05:46 | You can also change site preferences.
| | 05:48 | So if you want to change the way the eBay
site behaves, you have the ability to do that.
| | 05:52 | There are a lot of different things
here that you can study, and you might want
| | 05:55 | to take some time to go through each and
every one of the links on your own time
| | 05:59 | so you understand what they do.
| | 06:00 | But just knowing that
they're there, that's very helpful.
| | 06:02 | You can click on the Feedback link,
and you can see feedback that you've
| | 06:05 | received, and you can see feedback that
you need to leave for other members on
| | 06:09 | eBay, and all that
information is here in this section.
| | 06:11 | There are some additional links here,
and also you can look at applications that
| | 06:15 | are third-party applications
that are provided through eBay.
| | 06:18 | If you want to take a look and
explore, you can do that on your own time.
| | 06:21 | But getting to know My eBay can look a
little overwhelming at first, because
| | 06:24 | there is so much information you can
garner from this eBay dashboard for
| | 06:28 | managing all your
activities on eBay in one place.
| | 06:31 | Given time, it will definitely become
second nature to you to use My eBay.
| | 06:35 | It'll be your best friend for staying organized.
| | 06:37 | This not only helps you with your
purchases, but it also helps you with favorite
| | 06:41 | searches, save seller information,
and items that you're watching, plus your
| | 06:45 | general eBay preferences.
| | 06:47 | My eBay can also help you find the
links you need and the resources you want to
| | 06:51 | manage all of your eBay activities.
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| Monitoring items on a watched list| 00:00 | Whenever you're out shopping,
and you're thinking of gift ideas, or you're
| | 00:04 | making purchases, or you're just price-
shopping and window-shopping, a lot of
| | 00:08 | times you use a shopping list.
| | 00:10 | You organize your thoughts in writing,
and you put them down or you jot them down.
| | 00:13 | In that very same vein, on eBay you can
bookmark or watch items on eBay listing
| | 00:19 | pages, and then you can manage those
watched items using the tool My eBay.
| | 00:23 | You can watch up to 200 items at one time.
| | 00:26 | This helps you to stay organized and
helps you look at items that may be not
| | 00:29 | ready to buy yet, but perhaps you're
interested in looking at them further.
| | 00:32 | So let's talk about how to bookmark an item.
| | 00:35 | First of all, your watched item list is
available on My eBay using this sublink
| | 00:39 | right here, but you also need to
bookmark items to see them in your watch list.
| | 00:43 | So I recently was interested
in the collectible Peking glass.
| | 00:46 | It's a type of collectible glass.
| | 00:48 | So I went on eBay, and I was looking
around, and I found some items I was
| | 00:51 | interested in bookmarking
and finding out more about them.
| | 00:54 | I found this item right here, this
Chinese Peking glass figurine of a boy on
| | 00:58 | water buffalo. It looks like water buffalo,
looks likes he is crossing a river, and
| | 01:02 | the boy is staying dry by
staying on top of the water buffalo.
| | 01:05 | If I click on the listing, and I see
it's something I'm interested in, and I
| | 01:08 | like the terms but maybe I have some
more questions about it, or I want to
| | 01:11 | contact an expert on the subject
and find out more about this item,
| | 01:15 | I can go ahead and add it to my Watch list.
| | 01:17 | Then you see this indicator at the top
of the listing showing that it's been
| | 01:21 | added to your Watch list.
| | 01:22 | If I want to see the items that I'm
watching, I can immediately go to them
| | 01:26 | using this link right here, or I can go to
My eBay and click on the submenu Watch List.
| | 01:32 | You'll then see all the
items that you're watching,
| | 01:35 | the items that you've bookmarked previously.
| | 01:37 | You can see over here a list of the
items that you've bookmarked, and you have
| | 01:41 | the ability to add comments to those items.
| | 01:43 | Let's say I wanted to add a comment
to this pair jeans I am watching, and
| | 01:46 | I'm looking over here, and I check the box
next to it, and I click on the add a note.
| | 01:51 | I can perhaps put something here
such as "Check my waist size first.
| | 01:57 | I may have added a pound or two."
| | 02:01 | Then you can click here to save your note.
| | 02:03 | But if you use the Watch list correctly,
and you're keeping track of things,
| | 02:07 | you'll also be able to quickly
go over to the Bid now option.
| | 02:10 | If you've decided to make the purchase,
you can bid on the item, or you can use
| | 02:14 | the More actions link to see some of
the other activities that you will be able
| | 02:18 | to do on this item, such as viewing the
seller's other items, getting instant
| | 02:22 | message alerts about this listing if
something happens like you get outbid, or
| | 02:25 | something changes about the listing.
| | 02:26 | Contacting the seller or saving this is
as a favorite seller or viewing similar
| | 02:31 | items, you have all these options here as well.
| | 02:33 | So you can delete items from your Watch
list if you're done watching the item
| | 02:37 | and let's say you realize you can't afford it.
| | 02:39 | I really can't afford a $30,000
private dinner with Bill Clinton,
| | 02:43 | so I am going to go ahead and
delete that off of my Watch list.
| | 02:46 | Wishful thinking, but I don't
think I am going to be able to do it.
| | 02:49 | By watching items you can check back
for lower prices, how much time is left on
| | 02:52 | an auction-style listings, and you'll
be able to do better, more organized
| | 02:56 | shopping on the eBay web site.
| | 02:58 | You'll be coming back to the screen
over and over again to stay organized
| | 03:01 | with your eBay listings.
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| Keeping track of bids you have placed| 00:00 | My eBay has some great features that
will help you to manage your shopping
| | 00:04 | experience on the eBay community.
| | 00:06 | You have already seen a few of these
features, so now let's take a look at
| | 00:09 | checking up on bids you've placed.
| | 00:11 | Once you've placed a bid, or you've
made an offer, you're going to want to see
| | 00:14 | if you've won, if you were outbid on
auction, you received a counteroffer, or
| | 00:19 | perhaps you may want to see the status of a
variety of bidding activities for your eBay account.
| | 00:24 | Let's walk through and take
a look at bids we've placed.
| | 00:27 | So if you got My eBay and you go to the
submenu Bids/Offers, you'll see a filter
| | 00:31 | of just the listings that you're
bidding on, or offers that you've made.
| | 00:35 | Let's walk through this for a second.
| | 00:36 | Of course, you'll see on the
summary here on the left-hand side,
| | 00:38 | you have the ability to make these
filters drill down into specific categories,
| | 00:43 | like things you've won and purchased.
| | 00:44 | Over here you can see bidding activity.
| | 00:47 | I have the All filter going right now,
and I can see here I have a couple of
| | 00:51 | items in my current bids and offers.
| | 00:53 | The first item is an item that I bid on
that I've been outbid, and you can see
| | 00:56 | here not only is there this warning
in red that says I have been outbid--
| | 00:59 | there are two bidders--
| | 01:00 | you also see in red ink here the
price of the item which tells me I've been
| | 01:04 | outbid, which is red. And I have options
over here to increase my maximum bid if
| | 01:09 | I'd like to re-bid. Or there is
More actions here in this menu.
| | 01:12 | I can view the seller's other items.
| | 01:14 | I can get instant message alerts.
| | 01:17 | So if any of the bidding activity
occurs and I want to be notified on my
| | 01:20 | instant message, I can receive
alerts by setting that up here on eBay.
| | 01:24 | I can contact the seller if I
have other questions about the item.
| | 01:27 | I can save this seller to my saved
sellers list, or I can do something
| | 01:31 | handy like add a note.
| | 01:33 | Let's go ahead and do that.
| | 01:34 | I am going to click on the Add note
option, and I am going to say "Perhaps Joe
| | 01:39 | might want this for his
wife, check her ring size."
| | 01:45 | You can leave notes in the actual bids
you are placing, and then those will show
| | 01:48 | up on the eBay system.
| | 01:50 | If you want to, you can also add things to lists.
| | 01:53 | So if you'd like to check this box and
click over here, you can create lists.
| | 01:58 | So there is possible lists that you
might be interested in, might include things
| | 02:02 | like gift lists, "Possible gift for Joe's wife."
| | 02:07 | You can create a new list, or
you can add to an existing list.
| | 02:10 | I am going to create a new one.
And once you've made the list, you've added
| | 02:14 | the item to it, then you have a way
to go back and take a look at these
| | 02:17 | lists, and you can see them.
| | 02:19 | The idea behind the list that you have
is you can organize a number of listings--
| | 02:23 | perhaps you only want to buy one,
but you might have four or five different
| | 02:27 | possible gifts you might be buying--
and you can track which ones you're winning
| | 02:30 | on and which ones you aren't winning the bid on.
| | 02:33 | Maybe you only have enough money to buy
one gift, and you don't want buy multiples,
| | 02:36 | so you have a way to track that there.
| | 02:38 | So this is how this works. Items that
you've been on and won will also be
| | 02:43 | viewable here as well. But if we go
back to Bids and Offers, we can scroll down
| | 02:47 | a little bit further.
| | 02:48 | You can see that I've made a best offer
on this computer monitor cable, and you
| | 02:52 | can see that currently I'm
waiting for response in that offer.
| | 02:54 | If you click over here, you can see pending
best offers. That's the item that I have listed.
| | 02:59 | If an offer was declined by the seller--
| | 03:01 | I made an offer, and it was declined--
perhaps I want to re-bid and make another offer.
| | 03:05 | I would see that in this filter right here.
| | 03:07 | If I placed an offer and the seller
didn't respond, it would expire, and I could
| | 03:11 | see it here as well.
| | 03:12 | There are also other additional details here.
| | 03:14 | You can view your offer details if you
want to click on this, and you may recall
| | 03:18 | in a prior movie I said click the right
mouse button then open a new tab if you
| | 03:22 | want to click on links;
| | 03:23 | that way you don't have to
leave the page you're on.
| | 03:25 | You can see offer details here,
| | 03:27 | the offer that I made earlier.
| | 03:29 | Then you have the More actions option.
| | 03:30 | So you can go ahead and
use the Buy It Now feature.
| | 03:33 | Perhaps I've wheeled and deal and the
seller didn't bite on my offer, and I just
| | 03:37 | want to place an order and purchase it.
| | 03:38 | My time is running out, and I've got buy it.
| | 03:40 | I go ahead and place Buy It Now.
| | 03:42 | You can also go through any one of these
additional links and use the links here
| | 03:45 | to add notes or bookmark the seller.
| | 03:47 | Using these features will make it
easier for you to keep up with the items
| | 03:51 | you're in the process of purchasing.
| | 03:52 | When you're managing a small number
of bids, it's not going to require much
| | 03:56 | thought and organization. But as you're
buying activities become more frequent
| | 04:00 | and complex, you will definitely
appreciate the ability to quickly stop in to my
| | 04:04 | eBay and see your bidding activity,
the offers that you have been making, and
| | 04:08 | where you stand in terms of winning
or losing on an eBay auction item.
| | 04:12 | I'm hoping you are finding this
interesting and fun, because I love to buy items
| | 04:15 | on eBay, and I always get a
thrill to see what I've won.
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| Reviewing items you have purchased| 00:00 | When you purchase an item, eBay
keeps a record of that purchase.
| | 00:03 | This record can be easily and
conveniently accessed through the My eBay page.
| | 00:08 | This will be especially useful when you
want to compare prices, compare sellers,
| | 00:12 | or if you want a virtual
receipt for your purchase.
| | 00:15 | To access the items you've purchased,
go to My eBay and go to Won/Purchased.
| | 00:20 | You'll be taken to this view.
| | 00:22 | In this view, you'll see, at the very top, Cases.
| | 00:24 | Now these are any cases that you
may have opened with eBay to resolve a
| | 00:28 | challenge with the seller.
| | 00:29 | So, for example, if you haven't
received an item, you might open a case saying, I
| | 00:33 | haven't received merchandise.
| | 00:34 | Or, if the item is not as described,
you might open a case for that.
| | 00:38 | I generally have great experience with
sellers, and I have almost never had an
| | 00:42 | issue with receiving an item,
| | 00:44 | so I generally don't have cases.
| | 00:45 | That's why my cases section is empty.
| | 00:47 | You'll see Buying Reminders right here,
which reminds me that I have to pay for an item.
| | 00:52 | I have an item that needs to be
paid for, and that I also have two items
| | 00:55 | that need feedback.
| | 00:56 | If I scroll down, I can also see the
different filters of items I've won and
| | 01:00 | purchased: the very first one being
all the items, and I can see a list here,
| | 01:04 | also, items that need to be paid.
| | 01:06 | So I have an item that I haven't paid
for by did purchase it eBay, and you can
| | 01:10 | see that I need to make payment on that item.
| | 01:12 | Items that have been shipped.
| | 01:13 | So here's a seller that's sold me a pen,
and the sterling pen has been shipped out.
| | 01:18 | Here is the tracking number for the item.
| | 01:20 | It also gives me the estimated
delivery date, and I put little note here to
| | 01:24 | remind myself that I needed to
buy a gift box for that item.
| | 01:27 | You can see that the item has been paid
for with PayPal on November 30, and the
| | 01:31 | seller has shipped the item out.
| | 01:33 | Plus, the seller left me positive feedback.
| | 01:36 | All that information can be garnered right
here with these little icons that you see here.
| | 01:41 | Over here I can leave feedback with
this button, or there is More actions
| | 01:44 | available, including reviewing the
order details, contacting the seller,
| | 01:48 | resolving a problem with the
seller, viewing my PayPal payment.
| | 01:52 | If I perhaps marked the item as paid,
let's say I intended to mail a check, but
| | 01:56 | I forgot to, or I was
going to pay, but I didn't,
| | 01:59 | I can unmark the payment as sent.
| | 02:01 | I can also view other items from the seller,
or there are additional options here as well.
| | 02:05 | Then you can see all the items
that need to receive feedbacks.
| | 02:08 | So if I haven't left feedback,
there's a filter for that, too.
| | 02:10 | So over here you can see the items
that have not yet been paid, and I haven't
| | 02:15 | let feedback for, I can go ahead and add a note.
| | 02:17 | This is an additional feature that's on eBay.
| | 02:20 | I can add a note right here," Be sure
to give Cody the 2nd protector when it
| | 02:28 | arrives," because there are two of them.
| | 02:29 | Then I can save the note, and as you
see here, the notes that I make on the
| | 02:33 | listings are saved along with it.
| | 02:35 | Now these are not seen by anybody else.
| | 02:36 | The seller doesn't see them;
| | 02:38 | they are only seen by me.
| | 02:39 | Once I've completed a purchase,
and I've made it and everything's great and
| | 02:43 | wonderful, I can go ahead and check
here, and I can delete it off my list.
| | 02:47 | Let's say I am no longer
interested in seeing it on my list.
| | 02:49 | I can take it off of the list as well.
| | 02:50 | You can go ahead and use this great
tool on eBay as a way of organizing your
| | 02:55 | eBay listing purchases, things that
you've won, and reminding yourself when to
| | 02:59 | pay and when to leave feedback for
items that you've won and bought on eBay.
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| Keeping a list of favorite sellers| 00:00 | My eBay is a terrific place to save
and organize your favorite sellers.
| | 00:04 | I'll review how to save your favorite
sellers, and then manage them in my eBay.
| | 00:08 | When you find sellers whom you trust,
it's great to give them a big reward by
| | 00:12 | throwing them some repeat business.
| | 00:14 | You can save them as one of your
favorite sellers and then help them earn some
| | 00:17 | more business, and that also allows you
to deal with trusted sellers you love.
| | 00:21 | I have a page here where I've bid
on an item and I've been outbid, but
| | 00:25 | maybe I'd like to save this seller
and get back to some of their items and
| | 00:28 | look at them again.
| | 00:29 | So what I can do over here is click on
this link. On every listing page, you'll
| | 00:33 | see Save this seller.
| | 00:35 | You'll see a little note
that you can put to yourself.
| | 00:37 | If for some reason you want to put
some notes here, you can say, the seller
| | 00:40 | specializes in antiques and collectibles.
| | 00:44 | And then you can go ahead
and put that note to yourself.
| | 00:46 | That will be saved on my eBay as well.
| | 00:48 | If the seller has an e-mail subscription
service--in other words, a place where
| | 00:52 | they can notify you by e-mail about
their upcoming sales and things--you can go
| | 00:57 | ahead and subscribe to their e-mail
subscription, which is right here.
| | 01:00 | And you can always manage your
subscriptions later if you want to take your name
| | 01:03 | off the list, and then you click Save.
| | 01:06 | Once you do that, you'll be
automatically taken down to the save sellers list on
| | 01:09 | my eBay, but I'm going to
show it to you again anyway.
| | 01:12 | If you go to My eBay and you scroll
down and you go over here to the left-hand
| | 01:16 | side, you'll see the Saved sellers.
| | 01:18 | Those are people you've
saved as your favorite sellers.
| | 01:21 | So I'll show you the actual saved
sellers, and you can also organize your
| | 01:25 | sellers A to Z, or you can sort them
in different ways if you'd like to.
| | 01:28 | You can view the sellers' other items,
by simply clicking over here. I'm going
| | 01:31 | to go ahead and right-click and open a new
tab and look at the seller's other items.
| | 01:35 | This seller has 181 items for sale.
| | 01:37 | And there are more actions as well.
| | 01:39 | You can contact the seller, or you can
delete them from the list, or you can add
| | 01:43 | additional notes and things like that.
| | 01:44 | You can also go to Advanced search.
And if you're looking for a specific
| | 01:48 | item, and you only want to search your
favorite sellers, you can go ahead and
| | 01:51 | type in some keywords.
| | 01:52 | Let's say I am interested in
buying something with jade.
| | 01:54 | Maybe a friend of mine loves jade.
| | 01:56 | If I scroll down on Advanced search,
and I want to just search my favorite
| | 02:01 | sellers, you can select this option right
here and Only search your Saved Sellers list.
| | 02:06 | Then you click Search, and you'll only see the
items for the sellers that you've bookmarked.
| | 02:11 | You can see here there is a vintage
turquoise & jade bead blue silk file bag
| | 02:15 | purse offered by the same user, mr49now.
| | 02:19 | This eBay feature is great when you
want to buy items frequently or when you
| | 02:22 | want to save a list of sellers who
have discounts on certain products.
| | 02:26 | You may also find many reasons to
save a seller and then even more ways to
| | 02:30 | manage the sellers with this list.
| | 02:31 | And you can soon find that you're
buying from the same sellers over and over
| | 02:35 | again and maybe even getting discounts
from them. When you make offers with the
| | 02:39 | sellers you buy from regularly, they
might even be more inclined to accept those
| | 02:42 | offers, because you're a regular customer.
| | 02:44 | These are all the wonders of using eBay,
and this is a great tool on my eBay to
| | 02:48 | make your life a lot easier when
you're trying to buy from people you trust.
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| Using the message center| 00:00 | You've often heard the adage that
communication is the key in many situations.
| | 00:05 | I'll show you the eBay Message Center,
and that's the message center on eBay
| | 00:08 | where you find a central place where
you will receive legitimate eBay messages
| | 00:13 | from the eBay management and
from eBay community members.
| | 00:16 | Due to the real possibility of fake
messages coming to your regular e-mail
| | 00:20 | address, you can rely on eBay to be a
spam-free environment where messages you
| | 00:24 | receive are real and legitimate, and
from actual eBay employees and users.
| | 00:29 | I recommend that you only communicate
with other eBay members through the eBay
| | 00:33 | system and via this Message Center
to avoid any possibility of losing the
| | 00:38 | valuable protections you'll be receiving
by doing business directly on the eBay site.
| | 00:43 | To get to my messages, you go to the
top of the page here, and you go down
| | 00:46 | to the Message link.
| | 00:48 | You'll see here a standard interface, very
familiar, just like an inbox in an e-mail system.
| | 00:53 | You've got all your messages here and a
filter to show messages only from eBay members.
| | 00:58 | You also have the filter to show messages
From eBay's management, which is right here.
| | 01:03 | You can then manage the settings for
your inbox by clicking here, and I'll
| | 01:07 | show you what that does.
| | 01:08 | You can indicate when you first open the
inbox if you just want to show messages
| | 01:13 | from eBay members, which I'm
going to select right there.
| | 01:15 | You can show these columns, the item
number, the item name also can be displayed
| | 01:20 | in your message box,
and you can add a signature.
| | 01:22 | If you want to add a signature to each
message that you reply to, you can go
| | 01:26 | ahead and do that as well.
| | 01:27 | If you want to put in a phone number
to make it easy for people to reach you,
| | 01:30 | you can do that, too.
| | 01:31 | And you have the ability
to set up an away message.
| | 01:33 | So if you want to set an away message--
you're going to be gone for holidays or
| | 01:37 | vacations--you can put a start date
and an end date for your away message
| | 01:41 | and type the message in here, and let
people know what you're doing, and when
| | 01:45 | you're going to be expected back,
or who to contact in your absence.
| | 01:48 | Once you've done these changes, you can
click on Apply, and they will be applied
| | 01:52 | to your Message Center account.
| | 01:54 | Over here, you have links to your sent messages.
| | 01:56 | So if you've sent out any
messages, you can see them right here.
| | 01:59 | You have your trash, which is
if you've deleted a message,
| | 02:02 | you put them into the trash right here.
And you can also set up custom Folders.
| | 02:06 | I have a few custom folders that I
have created. You can add them or delete
| | 02:09 | them here, rename them.
| | 02:11 | The purpose of the folders is if you
want to put messages into custom folders,
| | 02:15 | you can go ahead and do that.
| | 02:16 | If I want to rename a folder or
create a new folder, I can do that here.
| | 02:20 | When I click Save, I have renamed this
folder, and I can also add a new folder--
| | 02:24 | items that perhaps I've got saved messages.
| | 02:27 | All right, so that you can use
these folders to organize your messages.
| | 02:30 | So if I go back to the inbox, and I
want to put a message in a folder, all I
| | 02:33 | have to do is select a couple of
messages, or just one message, and I can move
| | 02:38 | them to my Older Messages, or I can
move them to my Saved Messages, and they
| | 02:42 | will automatically go in there.
| | 02:43 | You can see the count right
here. It says there is five of them.
| | 02:46 | Great and easy way to organize your messages.
| | 02:48 | I do have a message I want to reply to,
and I'm going to go ahead and take
| | 02:51 | a look at that now.
| | 02:52 | I want to click on this message
about an item I've purchased, an eBay item,
| | 02:56 | and here is the information about that item,
and the date I purchased it. It is all there.
| | 02:59 | And I get a nice message saying,
"Your pin has been packed and shipped we
| | 03:03 | delivered it to the Post Office this afternoon.
| | 03:05 | Thank you again for your purchase."
| | 03:07 | And that's from the user mr48now. I just
purchased a pin from this particular user.
| | 03:12 | And if I want to respond to the message,
you may recall I said always use the
| | 03:15 | Message Center to respond.
| | 03:17 | And I'm going to do that I can click
here to respond to this, or I could hit
| | 03:20 | Reply, or I could delete.
| | 03:22 | So I'm going to go ahead and hit Reply.
| | 03:23 | And you'll see here in the interface that
my signature has been added to the message.
| | 03:28 | I've going to say, "Thank you so much.
| | 03:31 | I noticed you left me positive feedback,
and I'll be sure to do the same upon receipt!
| | 03:41 | Have a great day!"
| | 03:44 | So if I want to send a copy of this
message to my regular e-mail that's
| | 03:48 | associated with my eBay account,
I select this box right here, and I can click Send.
| | 03:53 | The message is then sent, and I'll be
able to go back to My Messages, and I can
| | 03:58 | see the message has been sent.
| | 03:59 | I come back to Sent messages, and I'll see
the message has been sent. It's right there.
| | 04:03 | Check your messages frequently.
| | 04:05 | You never know when
someone might be contacting you.
| | 04:07 | Many times on eBay simple challenges
can be resolved by checking your eBay
| | 04:11 | messages and corresponding with your sellers.
| | 04:13 | When considering leaving anything
other than a positive feedback for a seller,
| | 04:17 | please be sure you've checked the
message center to see if they have been
| | 04:20 | trying to reach you.
| | 04:21 | Normal e-mail boxes are often plagued
with the items being misrouted to the
| | 04:25 | spam folder and other possible reasons that you
may not have received a message from your seller.
| | 04:30 | If a seller sends you a message via
eBay, however, it will definitely show
| | 04:34 | up here.
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8. Using the Feedback ForumLeaving feedback| 00:00 | Feedback is the heart of the eBay
system, and giving feedback helps inform other
| | 00:04 | members of the eBay community about
the experience you had with your seller.
| | 00:08 | The goal is to always give honest
feedback whenever you make a purchase.
| | 00:12 | However, I strongly encourage that
you always work things out directly with
| | 00:16 | your seller prior to leaving feedback that's
adverse, or anything other than a positive feedback.
| | 00:22 | Bear in mind that many sellers really
depend upon the income they earn on eBay,
| | 00:26 | and your rating directly affects
their trading and their ability to sell
| | 00:29 | merchandise to other buyers.
| | 00:31 | Be sure you carefully consider the feedback
you leave before you leave adverse feedback.
| | 00:36 | Let me first explain to you few
things about feedback. We'll go to the Help
| | 00:39 | system, and we'll look at the Help Topic.
| | 00:41 | You can learn more about feedback here.
| | 00:43 | Going to the help system gives you a
bunch of topics about feedback. You can
| | 00:46 | click All about Feedback here
and read about the feedback system.
| | 00:50 | The basics are all explained, and I
suggest you take a moment to review this
| | 00:54 | section of the eBay help system.
| | 00:56 | You can also go to the site map
here at the bottom of the page,
| | 00:59 | and on the right-hand side under
Community, there is a whole section on feedback
| | 01:03 | and links to different feedback forums
| | 01:06 | and links to places where you can
leave feedback or view other members'
| | 01:09 | feedback or follow upon feedback you've left.
| | 01:12 | I'm going to click on the Feedback
Forum for a minute and just quickly review
| | 01:16 | what feedback is on eBay.
| | 01:18 | Feedback is an opportunity for you to
leave a comment about your experience with
| | 01:21 | the other eBay member.
| | 01:22 | You can only leave feedback
if you've had a transaction.
| | 01:25 | Sellers can only leave positive
feedback for buyers, but buyers can leave in
| | 01:29 | either a positive, a negative or a
neutral rating, along with a short comment.
| | 01:34 | Buyers' and sellers' reputations are
based on these feedback comments, so it's
| | 01:38 | important they be accurate.
| | 01:39 | These feedback comments make up a
profile and helping prospective trading
| | 01:44 | partners make decisions about
buying and selling with each other.
| | 01:47 | There is also a thing called Detailed
Seller Rating which are anonymous, but it
| | 01:51 | counts towards the overall
feedback score of the seller.
| | 01:54 | So we're going to talk about how to leave a
feedback; that's the purpose of this movie.
| | 01:57 | We'll go over to My eBay, and we'll
take a look at items that we've won.
| | 02:02 | You'll see in here that I have
different items that I've purchased, and you can
| | 02:06 | also see that this particular item I
still haven't left feedback for, but I have
| | 02:11 | receive feedback on it.
| | 02:12 | I can click right here to leave feedback,
and I'll be taken over to this section
| | 02:17 | where I can leave feedback
for this particular purchase.
| | 02:20 | Now I would like to leave
feedback for all the items I've purchased,
| | 02:23 | so I'm going to click this link right here, All.
| | 02:26 | Now I have received this item, which is
the sterling pin I ordered on eBay, but
| | 02:31 | this item I have not yet received.
| | 02:32 | I prefer to wait until I actually receive my
purchase before leaving a positive feedback.
| | 02:37 | I'm going to go ahead and leave a positive
feedback, and I'm going to leave a comment.
| | 02:41 | I also have the opportunity to
leave a Detailed Seller Rating.
| | 02:44 | I'll explain what that is.
| | 02:45 | "Great item, exactly as described! All stars!"
| | 02:54 | Then in the detailed seller
rating, the description was accurate,
| | 02:57 | yes, I'm going to give very accurate, five stars.
| | 03:01 | How satisfied were you with
the seller's communication?
| | 03:04 | I was very satisfied.
| | 03:06 | How quickly did the seller
ship the item? Very quickly.
| | 03:09 | I got it right away.
| | 03:10 | How reasonable were the
shipping and handling charges?
| | 03:13 | They were excellent.
| | 03:14 | So I'm going to go ahead put
five stars in all categories.
| | 03:17 | Once you're done leaving all the
feedback, you go ahead and click this button
| | 03:21 | here, which says Leave the Feedback.
| | 03:23 | The feedback has been left for the transaction.
| | 03:26 | Now that we've left feedback for this
transaction, we can take a look at the
| | 03:29 | feedback we've left.
| | 03:30 | So I am going to go over to My eBay,
and I'm going to go down to items that I've
| | 03:35 | won, and I'm going to pull it up on list here.
| | 03:38 | I can see the item I have purchased.
I also can now see, in context, the positive
| | 03:42 | feedback has not only been received
from the other member, but I've also left
| | 03:46 | feedback for the other member.
| | 03:48 | And if I click this number, this
is the feedback score for mr48.
| | 03:52 | Now I can scroll down and see the
feedback that I left for them right here.
| | 03:57 | That's really all there is to it.
| | 03:58 | Other eBay users will use your
feedback as a road map while they are
| | 04:02 | shopping with this user.
| | 04:04 | So always make sure to take the
time to leave a feedback comment.
| | 04:07 | If you're tempted to leave it an
unfavorable feedback, first give the seller
| | 04:11 | an opportunity to fix the issue you're
having with them before you leave that
| | 04:15 | feedback.
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| Following up on feedback| 00:00 | Once you leave a feedback comment,
something might come up, and you may want to
| | 00:04 | follow up to the feedback.
| | 00:05 | Perhaps you may want to leave a little
extra comment applauding the seller for
| | 00:09 | a great transaction.
| | 00:10 | Maybe you posted the feedback too quickly,
and maybe missed something you were typing.
| | 00:14 | Perhaps the seller resolved an issue
that you were having, and you'd like to
| | 00:17 | acknowledge it on their profile.
| | 00:19 | Luckily there is an easy and
convenient way to do all of that.
| | 00:23 | So if you want to follow up on a
comment you've left, you can go down to the
| | 00:26 | site map here at the bottom of the page,
and you'll see, under Community,
| | 00:30 | you'll see all these options for feedback.
| | 00:33 | You can click on this link that
says Follow Up to Feedback Left.
| | 00:37 | You'll be taken to a list of the
feedback that you've left for other eBay
| | 00:41 | members. Whether you're buying or
selling, you'll see a list of them here, and
| | 00:44 | you'll see the transaction that you've
left feedback for, and you can click on
| | 00:48 | this link right here, the action
button for following up on the feedback.
| | 00:51 | Take a moment to read
what eBay has presented here.
| | 00:54 | It's important to remember that you
can only follow up once to a comment; you
| | 00:58 | cannot edit or retract that comment.
| | 01:00 | It's always a good idea to leave
factual and non-emotional feedback comments.
| | 01:04 | You don't want to make any personal
attacks. And leaving a comment here on
| | 01:09 | the follow-up does not remove or change
the original rating that you left the member.
| | 01:13 | Also, if you're in a dispute, or you
have some challenges with the other member
| | 01:17 | or the seller that you're trading
with, try to resolve it before leaving
| | 01:20 | additional comments for them.
| | 01:22 | I was really happy with this purchase,
and I wanted to take the time to make an
| | 01:26 | additional comment about my satisfaction.
| | 01:28 | "I was really happy with this
purchase, and wanted to say so!"
| | 01:35 | Then you click this button,
and you can leave the follow-up comment.
| | 01:38 | Now I want to go ahead and
take a look at what I just did.
| | 01:41 | So you can see here the user's profile
and their feedback scores here, and I am
| | 01:45 | going to scroll down and take a look at it.
| | 01:47 | You can see the follow-up
feedback that you've left.
| | 01:50 | You'll have this second chance to add
additional comments to the feedback you've
| | 01:53 | left for the member, in case you want
to post something relevant that you may
| | 01:56 | have missed the first time around.
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| Requesting a feedback revision| 00:00 | Sometimes you will accidentally enter
the wrong feedback, or new details may come
| | 00:05 | to light which change your mind about a listing.
| | 00:07 | Perhaps you left adverse feedback for
your seller, and it was for some detail
| | 00:10 | what they faithfully
explained in the listing itself.
| | 00:13 | Maybe an item was damaged during shipping,
and you now realize that the shipping
| | 00:17 | carrier was responsible, and not the seller.
| | 00:20 | Whatever the reason may be, as a
buyer, you cannot actually initiate a
| | 00:23 | request for revision of feedback, but you can
let your seller know how to start the process.
| | 00:29 | So let's go through the
process and see how that works.
| | 00:31 | If you're the seller--which, of course,
we're the buyer--but if are the seller,
| | 00:34 | you would go to the eBay site map
here at the bottom of the page, and you
| | 00:37 | would go to the Community section
under the Feedback subsection and click
| | 00:41 | Request a Feedback Revision.
| | 00:44 | That's something the seller will do,
and you can direct them there if they
| | 00:46 | don't know the process.
| | 00:48 | Once they request a revision on a
feedback, you'll receive an e-mail about it.
| | 00:51 | So you'll see, if I flip over to my
e-mail, I received this request for a feedback
| | 00:56 | revision from the seller of the item.
| | 00:58 | I had left them negative feedback,
and they are asking for a revision because
| | 01:02 | they said they've communicated with
me, and they confirmed that I left a
| | 01:06 | feedback by mistake.
| | 01:08 | Now you hear me talk a lot about
marketplace safety, and I'm not inclined to
| | 01:11 | click links and e-mails because I
think it's not really that safe, especially
| | 01:15 | with fraudulent and fake e-mails out there.
| | 01:18 | So what I'm going to do is I am
going to go over to the eBay system.
| | 01:20 | First, I want to double check the
feedback I left for this particular seller;
| | 01:24 | I am going to go to My eBay, and I am
going to look at items that I've won.
| | 01:28 | I am then going to scroll down to
the listing that shows the item that I
| | 01:32 | purchased, the one that had the
feedback revision request, and I am going to
| | 01:35 | click on the Feedback Profile for the
seller. And I can see here that I've
| | 01:38 | left them a feedback comment,
Extremely poor customer service experience,
| | 01:43 | e-mailed with no reply.
| | 01:44 | But I've decided to change my feedback,
and the seller and I have agreed to do that.
| | 01:49 | So what will happen is if I want to
revise the feedback based on the request
| | 01:52 | from the seller, I'll go to My eBay again,
and this time I'll go to the Messages
| | 01:56 | section right here, and I will see the
message that I received from the member,
| | 02:01 | which is if I go to All Messages:
| | 02:04 | The seller is requesting a feedback revision.
And I am going to click on that message.
| | 02:09 | I'll see here a message that I can then
click on Accept or Decline the request.
| | 02:14 | So I am going to go ahead and accept the
request. I'm then taken to a page that
| | 02:17 | says Revise seller's Feedback.
| | 02:20 | You can revise the seller's feedback
rating, comment, and detailed seller rating.
| | 02:23 | So I am going to do that now.
| | 02:25 | I am going to now leave a positive
comment, and I am going to say, "Great seller,
| | 02:29 | item just what was described."
| | 02:35 | You'll notice that you can only
revise the detailed seller rating that
| | 02:38 | you originally posted.
| | 02:39 | So I only posted a comment about the
communication earlier, and I gave a bad rating.
| | 02:44 | So I am going to go ahead and leave a
very satisfied five stars, and I am going
| | 02:48 | to click Revise Feedback.
| | 02:50 | Well, what happen in the next screen
is you'll see a confirmation page.
| | 02:54 | This will show you the previous feedback
that you left for the seller, along with
| | 02:58 | the revised feedback that you're going
to leave for the seller. Make sure you're
| | 03:01 | leaving it correctly because this is
your last chance to make the change.
| | 03:06 | You cannot go back and
change it again. This is it.
| | 03:09 | So once you've definitely confirmed
this is correct, go ahead and click on the
| | 03:13 | Confirm option, and you'll see a note
here, "Thank you for revising the feedback."
| | 03:17 | Now I am going back to My eBay,
| | 03:18 | I am going to look at the items
that I've purchased, and I am going to
| | 03:21 | review the feedback.
| | 03:23 | I see the item here, and I
see the feedback comments here.
| | 03:25 | I am going to click on the feedback
score for this particular seller, and you'll
| | 03:29 | see that the new feedback has now been posted.
| | 03:32 | You can only revise feedback once,
| | 03:34 | so be sure that you have said
exactly what you want to say here.
| | 03:37 | Most sellers will send a feedback
revision request promptly when you request it,
| | 03:41 | and you can easily access all of your
feedback tools through the feedback form
| | 03:45 | menu of the site map, just
like I showed you earlier.
| | Collapse this transcript |
|
|
9. Handling Problem TransactionsUnderstanding eBay Buyer Protection| 00:00 | In order to help resolve customer
service issues associated with purchasing from
| | 00:04 | sellers on eBay, eBay has developed
a program that allows users to take
| | 00:08 | advantage of eBay's customer service support.
| | 00:11 | If an item is not shipped or is not as
described in the listing, eBay will open
| | 00:16 | a case for you, which provides the
seller an opportunity to make it right.
| | 00:20 | eBay's buyer protection program
allows users to buy with a higher sense
| | 00:25 | of security on eBay.
| | 00:27 | If you decide to purchase an item, be
careful to review the details of the listing.
| | 00:31 | Some things to note are the seller's feedback,
| | 00:34 | the shipping and the payment
methods, any terms of the sale, and most
| | 00:38 | importantly, the item description.
| | 00:40 | Sellers will often describe damage
and other important details in the
| | 00:44 | listing description.
| | 00:45 | Make note of the date that you purchased
and paid for the item, and be reasonable
| | 00:49 | about the shipping date.
| | 00:50 | Sometimes sellers are backed up with
orders, and it may take a few days to ship
| | 00:54 | the merchandise out.
| | 00:55 | If you have to wait any longer than ten
days, and it wasn't specifically noted
| | 00:59 | in the listing, you should contact
the seller before you leave feedback.
| | 01:03 | You can ask questions about items using the
Ask a Question button on the listing page.
| | 01:08 | You get to that page by going to My
eBay, you look at items that you have
| | 01:12 | won, you pull up a listing, you go to the
full description, and you view the order details.
| | 01:20 | There will be a link right
here to contact the seller.
| | 01:24 | You can also request a seller's
information, perhaps their e-mail address or
| | 01:28 | phone number if you wish, which
they may give you at their discretion.
| | 01:32 | You also have the right to obtain their
complete contact information using the
| | 01:36 | Advanced search option on eBay,
and I'll take you that right now.
| | 01:40 | You go to Advanced search, you go over
here on the left-hand side, and you click
| | 01:44 | Find contact information.
| | 01:45 | Then you enter the user ID and the eBay
item number to obtain the contact phone
| | 01:50 | number for that user.
| | 01:52 | Make sure that your own profile
information is up to date and accurate.
| | 01:56 | You can edit your
information in your account page.
| | 01:59 | If your address has not been updated,
or you forget to specify a different
| | 02:03 | shipping address, it may cause delays
in your order, and it may also incur
| | 02:07 | further shipping costs for
you to correct the problem.
| | 02:10 | Be sure to check your spam filters in
case the seller has been trying to contact
| | 02:13 | you, but perhaps the message is
being filtered into your spam folder.
| | 02:17 | You can avoid this by going directly
to the My eBay messaging system and
| | 02:21 | reviewing all your messages there.
| | 02:23 | If you cannot reach a seller,
and you're having a problem with an order--such as
| | 02:26 | late shipping, incorrect shipment, or
an item not as described--then you can
| | 02:31 | contact eBay customer support,
and they will help you fix the problem.
| | 02:35 | You can get help with eBay Resolution
Center by clicking on the Help option and
| | 02:39 | going to the Resolution Center.
| | 02:41 | Here you'll have a chance to enter in
whatever the nature of the problem or
| | 02:44 | challenge you are having with the seller is.
| | 02:46 | If you haven't received your item yet, you
can click that option and click Continue.
| | 02:51 | eBay may ask you some
additional questions about the item.
| | 02:54 | You can report that the item has not
been received or was not as described, and
| | 02:58 | eBay will give you a list of your most
recent purchases, so you can select which
| | 03:02 | item you'd like to create the dispute for.
| | 03:04 | You need to follow the steps to open a
case that are given to you by eBay, and try
| | 03:08 | to solve the issue with the seller directly.
| | 03:10 | eBay will step in after seven days and refund
you the entire purchase price, plus shipping.
| | 03:16 | Remember to always leave
honest and objective feedback;
| | 03:20 | sometimes a problem that could have been
solved by a simple e-mail or phone call
| | 03:24 | turns into an uglier affair just
simply due to lack of communication.
| | 03:28 | You should always try to resolve
challenges directly with the seller, but if
| | 03:31 | that doesn't work, eBay's buyer
protection is there just to make sure you
| | 03:35 | don't get ripped off.
| | 03:37 | Thanks to eBay buyer protection, you
can shop confidently knowing that your
| | 03:40 | purchases are guaranteed.
| | 03:42 | If you ever have a problem with your
purchase and need help, eBay's staff is there
| | 03:47 | to work with you and resolve the issue.
| | 03:49 | The majority of your experiences on
eBay will go without a hitch, thanks to
| | 03:52 | eBay's protection policies.
| | 03:54 | Most sellers are reliable, and the ones
that are not soon get weeded out by the system.
| | 03:59 | eBay's buyer protection is your
assurance that the company will be there to help
| | 04:03 | you when you need it most.
| | Collapse this transcript |
| Resolving issues directly with the seller| 00:00 | We're taking a lot of time to discuss
the eBay marketplace and safe trading
| | 00:04 | ideas and best practices.
| | 00:06 | It's also important to be respectful
and considerate to our eBay trading
| | 00:10 | partners online, and that means giving
sellers a chance to rectify challenges
| | 00:14 | that may be the result of a family
emergency, an honest error, a medical problem,
| | 00:20 | or a myriad of other real-life
situations which pop up and make it hard for
| | 00:24 | people to do what they promised.
| | 00:26 | Bear in mind that buyers can always
file a protection case under eBay's Buyer
| | 00:31 | Protection Policy within 45 days of
payment, so you have plenty of time to work
| | 00:36 | things out before you feel compelled
to get eBay directly involved with your
| | 00:40 | transaction challenges.
| | 00:42 | When you have a good-faith dispute
with your seller, then reach out to them by
| | 00:45 | using the Ask a Question link on the
original eBay listing page for the item in question.
| | 00:50 | You may also contact your seller by telephone.
| | 00:53 | If they don't publish a telephone
number on the listing itself, then you can
| | 00:57 | have eBay e-mail you the information if
you completed a transaction with that seller.
| | 01:02 | The contact information may be
requested by going to the Advanced search option
| | 01:06 | on eBay and clicking on the
Find contact information link.
| | 01:10 | Sometimes a seller's contact phone
number may be out of date. Don't assume they are
| | 01:14 | a scammer as a result of this.
Many people's phone numbers change over time,
| | 01:18 | and they may have simply
forgotten to update their eBay profile.
| | 01:22 | Contact eBay using the Contact Us
option on the web site and inform eBay's
| | 01:27 | customer support team that you
need to get in touch with the seller.
| | 01:31 | As a last resort, you can always use
the Resolve a problem option on the eBay
| | 01:35 | listing or on the My eBay page, under
items you've won, to initiate a formal
| | 01:40 | intervention through eBay.
| | 01:42 | Resolving your challenges directly with
the seller will usually achieve the best
| | 01:46 | results for everyone involved.
| | Collapse this transcript |
| Getting eBay's help| 00:01 | As we discussed in earlier movies,
when you're having a problem with an order
| | 00:05 | or a seller, it's best to take care of it
directly with them before you get eBay involved.
| | 00:10 | But if all else fails, you can also
contact eBay Customer Support about the
| | 00:13 | challenges you're having with them.
| | 00:15 | There are many different ways to
address this, and let's walk through a few of
| | 00:19 | the possibilities here in this particular movie.
| | 00:22 | If you go to an item, you can go to My
eBay, and you can look at items you've won.
| | 00:26 | You can always see the list here.
And if you're having a challenge with an order,
| | 00:30 | you can go ahead and click under More
actions, and you can contact the seller.
| | 00:34 | That would be my first line of
attack for resolving a challenge.
| | 00:38 | If you haven't received the item,
you might say, well, where is my item?
| | 00:40 | So you click on the first choice,
and you can go ahead and see the topics
| | 00:44 | that eBay provides.
| | 00:45 | You may need to pay for the item
before it can be shipped to you.
| | 00:47 | So in this case, I haven't paid for the item.
| | 00:49 | Well, I wondered why I didn't get it.
| | 00:51 | Well, it's because you haven't paid for it.
| | 00:53 | So eBay is keeping track of that for me.
| | 00:55 | You can also enter in other questions
here, like you want to change your order.
| | 00:58 | How do I cancel my purchase?
| | 01:00 | Well, a purchase is binding, and
generally when you make a purchase with the
| | 01:03 | seller, you're obligated
to complete that purchase.
| | 01:06 | Maybe I've questions about
returning an item or shipping questions.
| | 01:09 | I can do all of these things here, and I
can see the policy that this seller has
| | 01:13 | about a specific Returns Policy, for
example, or questions about shipping.
| | 01:18 | The item ships from Palo Alto.
| | 01:19 | So if I am all the way across from the
other side of the country, maybe it takes
| | 01:23 | a little bit of time to get there.
| | 01:25 | If I bought an item, and I am out of
the country, I can see that this seller
| | 01:28 | doesn't ship internationally; that could
also pose a situation where I might need
| | 01:31 | to resolve an issue.
| | 01:32 | So if I want to have eBay get
involved in resolving a problem with a
| | 01:36 | transaction, I can click on More
actions and click Resolve a problem, and I can
| | 01:41 | indicate that my item doesn't
match the seller's description.
| | 01:44 | I want to report that to eBay, and the
first thing that eBay will do is ask if
| | 01:48 | I've contacted the seller yet.
| | 01:50 | If I've contacted the seller, I would
click here and indicate the date that I
| | 01:53 | paid for the order and then click Continue.
| | 01:54 | Then I can open a case with eBay.
| | 01:57 | eBay gives me some tutorials.
| | 01:59 | I can learn more about the process of
resolving a dispute with another member.
| | 02:02 | I also can see the Returns Policy
for the seller that says the seller is
| | 02:07 | allowing a Returns Policy of seven
days after I've received the item.
| | 02:10 | So I can click on Open a case.
| | 02:12 | I am then taken into eBay's Resolution
Center, and I can resolve my dispute here.
| | 02:17 | Here I can describe the challenge that
I am having with the item, whether it's
| | 02:20 | damaged, if it's the wrong item, it's
counterfeit, or missing parts or pieces, or
| | 02:24 | unusable for some reason.
| | 02:25 | I am going to go ahead and
indicate here that it's missing parts.
| | 02:29 | I was told that not only does this
beautiful dog dish come with a gift box,
| | 02:33 | but it also comes with a free gift card.
| | 02:35 | Well, I didn't get either of those items.
| | 02:36 | Then I'm going to go ahead and scroll
down and indicate how I contacted the seller.
| | 02:40 | Well, I contacted them through the
eBay Message system. Did they respond?
| | 02:44 | No. Did the seller try to help you with
your problem, or are you trying to work it
| | 02:48 | out with the seller? No, they didn't.
| | 02:50 | Then you can indicate what your communication
was with the seller, and I'll say here None.
| | 02:55 | They didn't reply.
| | 02:57 | Please enter a phone number
where we can get in touch with you.
| | 03:00 | Can we share your number with
the seller? Yes, of course.
| | 03:03 | What resolution would you like?
| | 03:05 | I still want the items I
had ordered. There you go.
| | 03:09 | Then I can go ahead and open a case.
| | 03:11 | I've now opened the case on this
particular transaction, and I can go to
| | 03:14 | the Resolution Center.
| | 03:16 | Not only can you see cases you've
opened, but also all of the cases that have
| | 03:19 | been resolved or closed on your account as well.
| | 03:22 | You can see that we have one
case opened, and here it is.
| | 03:24 | You can either click here to view the
item, or you can see the case details.
| | 03:28 | I am going to click on See Case Details here.
| | 03:30 | The seller has a chance to respond and
get back to you about working things out,
| | 03:35 | and you have the ability
to manage your cases here.
| | 03:37 | You can add additional
messages, or you can close the case.
| | 03:40 | Once a seller has responded and
resolved the problem that you're having with
| | 03:44 | them, you can close the case, and you can
indicate you worked it out with the seller.
| | 03:48 | If you want to add some additional
comments, you can do that, and then you
| | 03:50 | can click Submit Here.
| | 03:52 | Are you sure you want to close the case?
| | 03:53 | Please close this case only if you've
finished all your transactions with the
| | 03:57 | seller, and if your issue
has been completely resolved.
| | 04:00 | This case cannot be reopened after you close it,
and I am going to click Yes. There you go.
| | 04:05 | So getting in touch with eBay can also
be helpful when you're having challenges
| | 04:08 | with the seller on any aspect of an
item you purchased. But first, chances are
| | 04:12 | you're not going to have a problem
or a challenge with the transaction.
| | 04:15 | But you should reach out to the
seller first before going through the eBay
| | 04:18 | dispute and resolution process.
| | 04:21 | It's good to know eBay is there for you
to support you if you're not successful
| | 04:24 | in resolving these
challenges directly with the seller.
| | Collapse this transcript |
| Retracting bids| 00:00 | Okay, so you've bid on an item.
| | 00:02 | But sometimes you change your mind, and you know,
you've already placed a bid. Well, don't worry.
| | 00:07 | As long as you're within the time
restrictions in place on eBay, you can retract that bid.
| | 00:12 | We'll look into how to do that here.
| | 00:13 | But you know, I spent a lot of time
looking for an easy way to retract or cancel
| | 00:18 | my bid on an item, and you know, I
couldn't really find anywhere on My eBay or
| | 00:22 | anywhere near the Listing page
where I could retract or cancel a bid.
| | 00:26 | So here's the easy way to do it.
| | 00:28 | It is easy, but you need to know how to
do it. So go ahead and click on Help, go
| | 00:32 | ahead and type in the keywords
"cancel bid". Then click Search.
| | 00:37 | eBay will ask you if you are the
buyer or the seller, and I am the buyer.
| | 00:42 | I entered the wrong bid amount.
| | 00:43 | So I am going to the go ahead and
click on this item, and I am going to go
| | 00:46 | ahead and click Continue, but I could also
enter in the eBay item number, if I wanted to, here.
| | 00:51 | I'm then presented with a page that
tells me I am allowed to cancel my bid
| | 00:54 | because I'm within my rights
to do that, and it explains why.
| | 00:58 | Then I click on Retract Bid.
| | 01:00 | I'm taken to another page which kind of
discourages me from retracting my bid and
| | 01:04 | explains the reasons why it's okay if
I do so. But I'll pull down the reason,
| | 01:08 | which is I entered the wrong
amount, and I'll click Retract Bid.
| | 01:11 | You can see that I have placed
a bid retraction on the item.
| | 01:15 | If you go to the Bid page, you'll see
all the bids have been retracted here,
| | 01:18 | and you can see on the page here that I've
retracted my bid, and it explains the reason why.
| | 01:23 | If the listing ends in more than 12
hours, you have the right to cancel your bid.
| | 01:27 | If the listing ends in less than 12
hours, you may only retract a bid within an
| | 01:32 | hour of placing it, and eBay will only
remove the most recent bid you've placed.
| | 01:36 | Retracting your bid is useful if you
accidentally bid the wrong price or the
| | 01:40 | item description has substantially
changed after you placed your bid.
| | 01:44 | Keep the time conditions in mind when
placing a bid, and be aware of whether or
| | 01:48 | not you'll be able to cancel
your bid when you're doing so.
| | Collapse this transcript |
| Canceling a best offer| 00:01 | A lot of sellers depend on their eBay income,
but sometimes buyers do change their mind.
| | 00:06 | If you make an offer on a listing and
for some reason you no longer want the
| | 00:10 | item because you've changed your mind,
or you've entered the wrong offer amount,
| | 00:13 | you can retract your offer.
| | 00:15 | Canceling your offer isn't really hard,
but eBay has made it a little hard to
| | 00:19 | find the form to enter your cancellation.
| | 00:22 | This may be something that eBay does
on purpose, because it's not in the
| | 00:25 | best interest of sellers for buyers to be
routinely removing their offers after making them.
| | 00:30 | I think eBay expects that people are
serious when they place offers on items,
| | 00:34 | and they want you to be equally serious
about having to figure out how to remove
| | 00:38 | your offer when you make a mistake placing it.
| | 00:40 | So let's talk about how this works.
| | 00:42 | First of all, you can find out about
items that you've bid on or offers you've
| | 00:46 | made by going to My eBay under Bids/Offers.
| | 00:49 | Here you'll see a section that shows
that you've got offers, and any pending best
| | 00:54 | offers that you have,
| | 00:55 | you can find using this filter right here.
| | 00:57 | These are the offers that are still pending.
| | 00:58 | I have an offer on this postcard,
and I am going to take a look at it.
| | 01:01 | It says, "Your offer of $1 has
been sent to the seller. Good luck!"
| | 01:05 | Well, I'd like to show you that there
is really no place on the eBay listing to
| | 01:08 | retract your offers.
| | 01:09 | So what I am going to do is I am going
to go ahead, and I am going to copy this
| | 01:12 | eBay listing ID number, and I am
going to go to the Help system.
| | 01:16 | I am going to click on Help, go to
Help Topics, and I am going to click here
| | 01:19 | under Bidding & buying,
and then All about bidding.
| | 01:23 | Then the first comment you'll see here under
top questions is, Can I retract or cancel my bid?
| | 01:28 | If you scroll down here in the fine
print, you'll see right here, If you want
| | 01:33 | to retract a bid, you can retract a Best
Offer using the best offer Cancellation form.
| | 01:38 | Wow! That was kind of a challenge
to find, but you know what?
| | 01:42 | You had this wonderful movie to
show you exactly where to find it.
| | 01:46 | I am going to go ahead and
paste the eBay ID number--
| | 01:49 | this is the eBay item number--
and then I am going to click Continue.
| | 01:52 | I have to give a reason,
| | 01:53 | so I am going to go ahead and indicate
that the reason I am going to cancel my
| | 01:57 | bid, or my best offer in this case,
is that I entered the wrong amount.
| | 02:00 | Then I click Cancel Offer.
| | 02:02 | Then my offer has been canceled.
| | 02:06 | Best offers are binding, and canceling
them will count towards your maximum
| | 02:10 | available offers on that listing.
| | 02:13 | In some categories, you may be
restricted from making another best offer on the
| | 02:17 | item, depending on the category.
| | 02:19 | You may retract an offer in a few
circumstances, and the reasons you're
| | 02:23 | permitted to do that is if you entered
the wrong dollar amount, the description
| | 02:27 | of the item has changed, or for some
reason you're trying to reach the seller by
| | 02:31 | e-mail or by phone
and you can't get a hold of them.
| | 02:34 | Once you submit your cancellation
form, eBay will remove your best offer
| | 02:38 | permanently. And if the seller has
already accepted your offer, you need to
| | 02:41 | remember that you cannot
retract or cancel it at that time.
| | 02:43 | You would then have to turn around and use
eBay's Resolution Center to ask the seller
| | 02:47 | if they would be willing to cancel a
successful purchase transaction, because a
| | 02:52 | deal has already been accepted.
| | 02:54 | If you've already paid, you'll need to
resolve that issue directly with your
| | 02:57 | seller and abide by the original
terms and conditions of the listing.
| | 03:01 | A little footnote is--and I really want
to give this to you as personal advice--
| | 03:05 | if you make a mistake, and you have a
change of heart, it's important not to use
| | 03:09 | the feedback forum as a weapon to get
back at the seller for a mistake that you
| | 03:13 | yourself have made that's
beyond the control of the seller.
| | 03:16 | A seller is perfectly within their
right to enforce an order and transaction
| | 03:20 | agreement with you and expect that
you'll abide by the terms and conditions of
| | 03:24 | the order and complete the sale.
| | Collapse this transcript |
|
|
10. Avoiding Scams and PhishingTips for safe trading| 00:00 | eBay is a robust marketplace filled with
fascinating and useful products and services.
| | 00:06 | You'll find great deals, and it's generally a
very reliable place to trade with other people.
| | 00:12 | eBay has taken many steps to ensure a
safe trading environment by providing you
| | 00:16 | with a way to learn about your trading
partners with feedback but also a buyer
| | 00:21 | protection policy that will refund
your money if something goes wrong.
| | 00:24 | I would like to review some tips with
you for safe trading on eBay and internet
| | 00:29 | commerce sites in general, so that we
are reinforcing the positive measures you
| | 00:33 | can take to ensure a flawless trading
experience with your online partners.
| | 00:38 | Your key learning opportunity about
your seller's reliability is their feedback
| | 00:42 | profile and the comments left by others.
| | 00:45 | These comments give you an instant
clue about making smart buying decisions.
| | 00:49 | A careful review of the item's
description will ensure that there's no buyer's
| | 00:53 | remorse or surprises when
you receive the package.
| | 00:57 | Look at the details of the listing, the
shipping cost, the payment methods and
| | 01:01 | their returns policy.
| | 01:02 | Ensure that you're getting not only
what you want but nothing less than what
| | 01:06 | you'd expect within the item description.
| | 01:09 | Ask the seller a question if you
still aren't sure and use the link on the
| | 01:13 | eBay listing to do so.
| | 01:15 | If you have a bid with the seller
already then you're entitled to obtain their
| | 01:19 | contact phone number from eBay
to reach out to them by phone.
| | 01:22 | Pay safely with a secure
method of payment that protects you.
| | 01:26 | PayPal is both fast and secure and
ensures you are protected against fraud.
| | 01:31 | Use of a credit card is okay as long
as your credit card company extends
| | 01:34 | fraud protections to you.
| | 01:36 | Never use instant money transfer
services such as Money Gram or Western Union
| | 01:41 | because that's a guaranteed
way to get ripped off fast.
| | 01:45 | Safe trading is important to everybody,
and the payment method you use is just
| | 01:49 | as important as being knowledgeable
about online tips and best practices, both on
| | 01:55 | eBay and on any web site.
| | Collapse this transcript |
| Phishing (PayPal and eBay)| 00:00 | The term phishing refers to criminally
fraudulent methods of trying to steal
| | 00:04 | personal information from someone online.
| | 00:07 | Information such as a username and
password or credit card info or similarly
| | 00:12 | important personal or financial data
are stolen when the fraudster pretends to
| | 00:17 | be a legitimate and
trustworthy company or person.
| | 00:21 | I would like to introduce you to the
concept if you haven't already heard of
| | 00:24 | it and emphasize the importance of
maintaining a watchful eye on your personal data.
| | 00:29 | This is important not only on
eBay but whenever you are online.
| | 00:34 | You may be contacted by e-mail or
instant message asking you to click on a link
| | 00:37 | to update your personal information or
enter a credit card number to allegedly
| | 00:42 | fix some issue with your eBay or PayPal account.
| | 00:45 | These exploits are out there and if
you're paying attention, you won't be duped.
| | 00:50 | Fraudsters target you randomly and
will send e-mails that appear to be
| | 00:54 | legitimate but are actually not.
| | 00:55 | They are often using link
manipulation to spoof a legitimate web site and
| | 01:00 | encourage you to visit a fraudulent
site to capture your personal information.
| | 01:05 | My advice to you is that you should
never click a link within an e-mail and then
| | 01:09 | enter some personal or sensitive
information into that web page that pops up.
| | 01:14 | Always type the URL directly into the
web site and then enter your username and
| | 01:18 | password there rather than
clicking on a link in an e-mail.
| | 01:23 | Fraudsters are very clever, and they
can make an e-mail look exactly like
| | 01:26 | a legitimate company.
| | 01:28 | You know some of the latest Internet
browsers will also notify you whenever a
| | 01:32 | site that you visit is
suspected of being a phishing site.
| | 01:36 | As of the date of this recording,
Internet Explorer, Firefox, Safari, Opera and
| | 01:42 | Google Chrome, all have some form of
anti-phishing technology available.
| | 01:47 | Take some time to look into your
Internet browser's security features.
| | 01:52 | Knowledge and education is your primary
defense against phishing attacks and by
| | 01:56 | being familiar with the signs of the
scammers, you'll avoid them altogether.
| | 02:01 | When in doubt, you may always send a
copy of any suspicious e-mails you received
| | 02:05 | to spoof@ebay.com or spoof@paypal.com,
and you will receive an automated reply
| | 02:12 | back right away letting you know if
the e-mail is real or a fraudster.
| | 02:17 | I'm working really hard to condition
your mind to be trusting of Internet
| | 02:20 | web sites and e-commerce, but I'm
also giving you some ammunition to ensure
| | 02:24 | that you're trained and ready for anything
that might come up, including Internet scammers.
| | 02:29 | With this knowledge, you can be
confident of when to be on guard and what to be
| | 02:33 | looking for when trading on eBay.
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| Identifying prohibited items| 00:00 | Brand-name items that bear a company
logo may be sold on eBay as long as they
| | 00:04 | were made or officially
endorsed by that brand company.
| | 00:08 | eBay does not permit any sellers to
list an item knowingly that is fake,
| | 00:13 | replica, or counterfeit.
| | 00:15 | Bootleg movies, pirated software,
counterfeit watches or fake handbags are all
| | 00:21 | illegal and not allowed on eBay.
| | 00:24 | eBay specifically mentions on their
site that they do not allow the sale of
| | 00:28 | backup or archival copies of software,
| | 00:31 | bootleg recordings of concerts
or live shows, or fakes, replicas,
| | 00:36 | counterfeits of things like handbags,
scarves, sunglasses, wallets, watches
| | 00:42 | or other accessories, counterfeit
electronics, counterfeit replacement parts
| | 00:46 | such as items that are labeled with a brand
name that were not actually made by that company,
| | 00:52 | fake autographs, copies of CDs or DVDs,
scans for magazines or books, pirated
| | 00:58 | software, pirated photos, TV
programs, videogames, and anything that is
| | 01:03 | obviously not coming from the original
owner of the copyright or intellectual
| | 01:08 | property rights holder.
| | 01:10 | Some buyers knowingly purchase
bootleg or counterfeit items in hopes of
| | 01:13 | acquiring something like the latest movie,
video game, or luxury brand product at
| | 01:18 | a substantial discount.
| | 01:20 | This hurts the entire eBay marketplace
and you should always report any seller
| | 01:25 | if you determine that an item that they
are offering is a fake or if you receive
| | 01:29 | an item that you know to
be a fake or counterfeit.
| | 01:32 | This is rare, but it can happen
and you should take action on it immediately.
| | 01:36 | There are also resources from the
Federal Trade Commission at ftc.gov where you
| | 01:42 | can learn more about the
subject and report a violator.
| | 01:45 | Entrepreneurial spirit is driven
by the pride of ownership and companies
| | 01:50 | deserve the full protection offered
by the eBay marketplace as well as your
| | 01:54 | watchful eye and good conscience to
make sure that only genuine goods trade
| | 01:59 | hands on the eBay online marketplace.
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| Account takeovers| 00:00 | In the extremely unlikely event that
you shared some confidential information
| | 00:04 | through a spoof or fake web site, or
you believe someone is trying to gain
| | 00:08 | access to your eBay or PayPal account
you are going to want to act quickly to
| | 00:11 | mitigate any potential damage.
| | 00:14 | Let's see how this might play out.
| | 00:16 | We'll just pretend that we need some
help with securing our eBay account.
| | 00:20 | So I go to sign in. I go type in my User
Name and my Password and when I try to
| | 00:26 | sign in I see that my username and
my password aren't getting me in.
| | 00:29 | Maybe password has changed or
someone's tried to hack my account or
| | 00:33 | something has happened.
| | 00:34 | I'm a little concerned.
| | 00:36 | So what I am going to do is I am going
to contact eBay immediately and make sure
| | 00:39 | I secure my account.
| | 00:40 | I am going to go back to the eBay
homepage, click on Help, and there's this
| | 00:44 | little Automated Agent
over here. Watch what I do.
| | 00:47 | Now, I like dealing with real live
people, but I am going to give Emma, the
| | 00:51 | automated computer, a chance to help me.
| | 00:54 | I think my account has been hacked.
| | 00:59 | So we'll see what she says.
| | 01:02 | If you shared confidential
information through spoof or a fake web site...
| | 01:05 | Okay, well, she's telling me that
I need to first secure my account.
| | 01:08 | Okay, I am going to go
ahead and click this link.
| | 01:10 | And the first thing it's
says is Secure Your Account.
| | 01:13 | Okay, I will click that.
| | 01:14 | If you can't sign in, contact us immediately.
| | 01:18 | What to do if I, oh, I see.
| | 01:19 | There are some subjects here.
| | 01:21 | Call us between the hours of 5 a.m.
and 10 p.m. 7 days a week. Wow!
| | 01:26 | And eBay provides a telephone
number I can call to get assistance.
| | 01:29 | So it's important first before you panic
to check with your family or anyone who
| | 01:34 | might occasionally use your account
and make sure that they aren't the person
| | 01:37 | who accessed your account or
possibly changed the password.
| | 01:40 | If you try to sign into your account
and if access has been denied, immediately
| | 01:44 | contact eBay or PayPal support and a
professional staff member will sort things
| | 01:49 | out for you, secure your account, and
help you get back on track immediately.
| | 01:53 | They may put your account on hold
just for a short time while they help
| | 01:57 | secure your account again.
| | 01:58 | Although it can sound a bit scary,
eBay and PayPal both have lots of knowledge
| | 02:02 | and experience in handling
account takeover situations.
| | 02:05 | And they'll be sure to get you
back into your account with as little
| | 02:09 | inconvenience as they can.
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| Fake Second Chance Offers| 00:00 | We haven't talked a whole lot about
Second Chance Offers in our course, and
| | 00:03 | that's because they're pretty
uncommon, depending on the category of
| | 00:06 | merchandise you bid on.
| | 00:07 | A Second Chance Offer is a way for a
seller to extend to you a formal offer to
| | 00:12 | purchase an item that you bid on
previously, but you may have been outbid and
| | 00:16 | they might've had
multiples of that particular item.
| | 00:19 | So let's learn a little bit more about
Second Chance Offers so you can spot the
| | 00:22 | fake ones and avoid them.
| | 00:24 | Let's go to Help > Help Topics
and we'll type in second chance, and we'll see
| | 00:31 | here Receiving and excepting a Second
Chance Offer, and then we can read up on
| | 00:35 | Second Chance Offers.
| | 00:36 | You can receive Second Chance Offers
from a seller if they have duplicate items
| | 00:39 | and want to offer them to you, if the
winning bidder fails to complete the
| | 00:43 | transaction and they want to offer
it to you at your bid price, or if the
| | 00:47 | reserve price is not met in a reserve
price auction and they'd like to offer it
| | 00:51 | to you at your bid price.
| | 00:52 | You can determine if a Second Chance
Offer is legitimate by going to the Message
| | 00:57 | Center on My eBay. So if you go to the
My eBay section and you look at Messages,
| | 01:01 | you see the message comes in here.
| | 01:03 | A Second Chance Offer, a real one,
will come into My Messages on eBay.
| | 01:08 | You'll also see offers listed here
under the Buy section of your My eBay
| | 01:11 | account and anytime you receive a
Second Chance Offer it will show up in
| | 01:14 | this tab right here.
| | 01:15 | Now let's talk a little bit
about protecting yourself.
| | 01:18 | That's really important and I
want to make sure that you're
| | 01:21 | protecting yourself.
| | 01:22 | You hear me talk a lot about avoiding
clicking links in e-mails and that's
| | 01:26 | something I speak of quite often.
| | 01:28 | I recommend going directly to eBay to
look at your offers because fraudsters
| | 01:31 | learned that many trusting individuals
would respond of phony e-mails offering
| | 01:36 | Second Chance Offers and then trying
to direct them to send money off eBay
| | 01:40 | through an instant money transfer
service, cash, or some other means.
| | 01:44 | To protect yourself from fake Second
Chance Offers, you would simply forward the
| | 01:48 | entire e-mail to spoof@ebay.com.
You'll receive an automated reply from eBay
| | 01:54 | telling you if the message
is genuine or if it's fake.
| | 01:57 | That's a very, very easy
and a quick way to do it.
| | 02:00 | Since most people are trusting, and you
probably are too, I feel it's important
| | 02:04 | that you keep in the back of your mind
my ongoing suggestion that you stay away
| | 02:07 | from clicking links in e-mails,
but rather you work directly on the eBay site
| | 02:11 | for all of your eBay activities,
and that includes reviewing and considering
| | 02:15 | Second Chance Offers.
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| Dangers of Off-eBay Trading| 00:00 | eBay was founded on the premise
that people are basically good.
| | 00:03 | We do realize, however, that not all
people are good and that some people are
| | 00:07 | out there to try and separate you from
your hard earned dollar in a bad way.
| | 00:11 | We want to make sure that you're
educated, not scared, but empowered with the
| | 00:15 | knowledge to combat fraud and protect yourself.
| | 00:18 | There are inherent dangers
of doing business off of eBay.
| | 00:21 | When I say off eBay I mean transactions
not completed on the actual eBay web site.
| | 00:26 | The eBay Buyer Protection Policy was
created to ensure that you would have a
| | 00:30 | safe and wonderful eBay trading experience.
| | 00:33 | If you buy off eBay because you're
trying to circumvent the auction bidding or
| | 00:37 | to get a better deal by cutting out
eBay and dealing directly with the seller
| | 00:41 | you may benefit in most situations,
but that's a ticking time bomb waiting to go off.
| | 00:45 | Without the protections of eBay and
PayPal you may become the victim of a seller
| | 00:49 | who does not ship the goods after
payment or sends you inferior merchandise.
| | 00:53 | If you're buying or paying for a deal
you didn't get on the eBay web site,
| | 00:57 | be sure you pay with a method
of payment that protects you.
| | 00:59 | Sending wires, instant transfers, or cash in
the mail are surefire ways to get ripped off.
| | 01:05 | Use PayPal or a credit or debit card
with Fraud Protection that will allow you
| | 01:09 | to get your money back if the item
is not delivered or not as described.
| | 01:14 | I'd like to encourage you to
complete all your transactions directly on
| | 01:17 | eBay, but if you do not do that at
least protect yourself and know the risks
| | 01:22 | of off eBay trading.
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|
|
ConclusionGoodbye| 00:00 | I am so pleased that you've joined me
in this journey to learn the ins and
| | 00:03 | outs of buying on eBay.
| | 00:05 | Earlier in this training, I bought a
Native American sterling pin on eBay and
| | 00:09 | I wanted to share my actual buying experience
with you and show you the item I've purchased.
| | 00:15 | I think it's important to mention that
this was an actual eBay purchase,and I
| | 00:18 | wanted to talk about my experience.
| | 00:21 | The package arrived the very next day
because the seller shipped the pin the
| | 00:24 | same day I bought it.
| | 00:25 | As you can see, it arrived in a very
nicely padded envelope with a professional
| | 00:29 | mailing label that was
printed from eBay's web site.
| | 00:39 | You can see here that the seller
included a copy of the eBay listing page,
| | 00:43 | I presume to help me match it up to my
records, and you can see that this very
| | 00:47 | nice little bonus silk purse was
used to protect the item even further.
| | 00:52 | Since the eBay listing didn't mention
this purse it was a pleasant free surprise.
| | 00:56 | Wow! Now that's great.
| | 01:04 | The pin is even more
fantastic than I would've imagined.
| | 01:07 | Now that's really a
superior eBay trading experience.
| | 01:11 | You know, I hope that you'll leap into
this fascinating and money-saving eBay
| | 01:14 | marketplace with enthusiasm and the
positive knowledge of knowing that you're
| | 01:18 | now educated with tips and
tricks and armed with best practices.
| | 01:23 | Please join millions of others
online and enjoy this path to savings,
| | 01:28 | discovery, and endless hours of joyful
shopping experiences on this really cool
| | 01:33 | web site called eBay.
| | 01:34 | Thank you for joining me
and have an excellent day.
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