By Jess Stratton | Monday, April 07, 2014
Last week on Monday Productivity Pointers, we explored writing a claim letter to report either a faulty product from, or poor experiences with a company.
This week we’re going to keep the momentum going—but instead of writing a letter, we’ll look at reasons why it may be quicker and more effective to use online chat for customer service issues, if the option is available.
From being able to say goodbye to frustrating telephone menus to being granted the ability to copy and paste postal tracking numbers, there are a lot of benefits in chatting online instead of talking on the phone to a customer service rep. Check out this week’s video to learn how online chat can be effective in resolving your issues with a company, and come back next week for even more Monday Productivity Pointers.
Begin learning software, business, and creative skills—anytime, anywhere—with video instruction from recognized industry experts.
Share this article:
Tags: Productivity, Jess Stratton, Monday Productivity Pointers, Customer Service, Chat
You can change your email preferences at any time. We will never sell your email. More info
Thanks for signing up.
We’ll send you a confirmation email shortly.
Sign up and receive emails about lynda.com and our online training library:
Keep up with news, tips, and latest courses with emails from lynda.com.
We've updated our terms and conditions (now called terms of service).Go Review and accept our updated terms of service.