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By Lorrie Thomas Ross | Wednesday, December 12, 2012

Three Ways to Connect with Customers During the Holiday Season

Marketing during the holidays can feel more like a “holidaze” for business owners and marketers. The busyness of the season can make connecting with new and prospective customers seem like a challenge. Since the holiday season is a unique time of year, let’s look at opportunities to make your marketing unique and authentic as well:

#1: Focus on your brand experience through service Keep in mind, a brand, more than just a name and logo, is an overall customer experience composed of your products, messaging, promotions, pricing, points of distribution, service, and more. Customer service is an important lever through which consumers can form positive associations with your brand and products. Fortunately, a good customer service experience can turn even potentially negative brand or product experiences into positive ones, such as creating positive word of mouth and building a compelling story of authenticity for your brand.

This holiday season is an ideal time of year to make first-rate customer service a priority. Promotions via email, social media messages, and online ads create a lot of noise on the web. Instead of trying to scream above the promotional noise, look at how you can quietly step up service. Give extra attention to the customers you have in your funnel with the best service possible. Service can be as simple as emailing your customers and providing them with relevant tips for this busy season, or asking them if there are ways you can help them.

#2: Focus on building relationships Your best customers are often your current customers. Have you critically looked at opportunities to build the business with the business you have? Take time to identify your best customers and make sure those customers feel appreciated during the holiday season. If you choose to give gifts, make sure they are meaningful gifts unique to your relationship or your company. If you don’t have a large gift budget, I have seen framed certificates with “Customer of the Year” awarded to customers, and simple team photos emailed with a personal greeting. You can make a big difference by sharing positive news on your website, blog, or newsletter that can remind customers why they chose to work with you in the first place.

#3: Say “thank you” If you are struggling with marketing messaging, then just focus on a heartfelt thank-you. A thank-you message can be shared as a blog post, delivered as an email, snail mailed as a personally written card, delivered on social media, and posted to your website.

Make your marketing matter this holiday season and approach things uniquely and authentically from the inside out. Bridge the art and science of marketing with a little heart to warm up your marketing!

Interested in more?

• Courses by Lorrie Thomas Ross on lynda.com • All lynda.com Business Skills courses

Suggested courses to watch next:

• Insights from an Online Marketer• Brand Building Basics• Sales Skills Fundamentals

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