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By Jess Stratton | Monday, April 07, 2014

Use online chat for customer service

Use online chat for customer service

Last week on Monday Productivity Pointers, we explored writing a claim letter to report either a faulty product from, or poor experiences with a company.

This week we’re going to keep the momentum going—but instead of writing a letter, we’ll look at reasons why it may be quicker and more effective to use online chat for customer service issues, if the option is available.

By Dave Crenshaw | Tuesday, March 25, 2014

Refocus and reach your goals for 2014

Reach your goals for 2014

Each January we make resolutions and set lofty goals—but following through with them can be a challenge. Have you already lost sight of your goals for 2014? Or have you considered abandoning them altogether because they seem too difficult?

Brain experts say that once you set a goal it’s natural for your mind to begin thinking of reasons why you should not, or cannot, accomplish it. You brain goes on autopilot, insisting that your goal is unattainable because of x, y, and z. But you can learn to shut down that negative reasoning, and I’ll show you how.

By Jess Stratton | Monday, March 17, 2014

Write a press release: Monday Productivity Pointers

Write a press release

When you’ve got news to share with the world, a press release is an ideal way to get the word out.

A press release is a notice you send to news outlets about something you consider newsworthy. It’s like a teaser trailer for a movie: You want the reporter to read your press release and be intrigued enough to call you, find out more about your story, and write about it.

By Jess Stratton | Monday, February 24, 2014

Scanning business receipts: Monday Productivity Pointers

Scanning business receipts

Explore Monday Productivity Pointers at lynda.com.

If you’ve ever filed an expense report at work, you know that keeping track of all those flimsy paper receipts can be a hassle.

In this week’s Monday Productivity Pointers, I’ll show you how to simplify the receipt storage process with a fantastic app called Genius Scan. It allows you to point your iPhone at a receipt (or any document you want to save), take a photo, and then save it.

By Jess Stratton | Monday, February 03, 2014

Getting to Inbox Zero with Mailbox: Monday Productivity Pointers

Getting to Inbox Zero with Mailbox.app

Explore Monday Productivity Pointers at lynda.com.

“Inbox Zero” is a common term for the practice of clearing out your email inbox daily, to stay on top of your correspondence. Most email apps come with a filing system to help you reach Inbox Zero—so you can move your incoming messages to other folders, keeping your inbox uncluttered.

However, when we move a message out of our inbox to keep it out of sight, it often works a bit too well; it’s also out of mind and we forget to go back to it.

This week on Monday Productivity Pointers, I’m going to show you my favorite app ever. This is not hyperbole; if I were only allowed to use one app for the rest of my life, it would be this one. The app is called Mailbox, and it replaces the existing mail app on your iPhone, and supports Gmail, iCloud, and Yahoo! mail accounts. Mailbox allows you to file your mail just like you’d expect—but adds one incredible feature: a snooze button.

By lynda.com | Tuesday, January 28, 2014

Five things you can do to be a better manager in 2014

Five things you can do to be a better manager in 2014

The way you manage your projects and employees affects the productivity of your department—and company. Get ahead in 2014 with these tips to help you manage, motivate and resolve issues with employees and be a better manager.

1. Pick the right management style. There’s no single perfect way to manage, but there IS a management style that works best for your situation and team. Do you know how to choose the right one?

By Todd Dewett | Wednesday, January 15, 2014

Improve your brainstorming: Management Tips

Improve your brainstorming

Civility and politeness are great traits to have in an office environment—but when it comes to brainstorming, they also undermine creativity in a group setting.

This week’s first tip turns brainstorming on its head. It’s often said that harnessing the power of combined ideas and conversation yields more creative results than the same number of people working alone, but it isn’t necessarily true. In fact, when groups fall victim to common brainstorming pitfalls, they aren’t any more creative than individuals. My first tip this week can help you and your team brainstorm successfully.

By lynda.com | Monday, January 13, 2014

Work smarter: Five time-saving tips for 2014

5 time-saving tips

Time is money. As companies make more demands for efficiency and productivity, employees need to respond by working smarter. Here are some time-saving tips from expert lynda.com instructors for maximizing the hours in your day.

1. Say no. Minimize interruptions from your colleagues by saying “no” to right-this-minute requests—and deferring the “yes” to a later time.

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