By Jess Stratton | Wednesday, May 14, 2014
If you have kids, then your computer, phone, or tablet may be chock full of protective measures, as it should be. You’ve also most likely talked to your children about browser safety– where they are allowed to go online, what they are allowed to post, and whom they should tell if they come across something inappropriate.
However, it’s not uncommon for a child to go to a friend’s house or a public kiosk computer that lacks those protective measures you’ve put in place at home.
Here are four browser safety tips to help your kids navigate some hazards of the Internet—and suggestions for turning those tips into teachable moments.
By Jess Stratton | Monday, May 12, 2014
This week on Monday Productivity Pointers, I’m doing a rapid-fire answer session about Blu-ray technology. I love watching movies in a great home theater environment, but I get asked questions about Blu-ray all the time, so I know there’s some confusion out there.
By Jess Stratton | Monday, May 05, 2014
Last week on Monday Productivity Pointers, I showed you how to write an email that gets read. Now that you’ve got your readers’ attention, let’s talk more about the content of that email. In particular, this week we’ll examine strategies for writing an email asking someone to do something—or giving someone an action item.
An action item could be a physical task, or a request to provide information. Whatever it is, you’re not just informing them about it in your email. Asking for something that needs to get done takes a special type of communication.
By Jess Stratton | Monday, April 28, 2014
You probably send many emails each day, both personal and work related. But they all have one thing in common: They do you no good if no one reads them.
This week on Monday Productivity Pointers, I’ll share tips on how to write a better email, and become a more efficient communicator in general. I’ll show you some examples of poor communication—and teach you how to avoid them when writing an email.
By Jess Stratton | Monday, April 21, 2014
In this week’s Monday Productivity Pointers, I’ll be covering in detail one of my favorite features of my iPhone: Siri, Apple’s automated voice control. Touted as your personal digital assistant, Siri really is just that—and a whole lot more!
By Jess Stratton | Monday, April 14, 2014
If you own consumer electronic devices like Internet routers, printers, laptop computers, and mobile phones, eventually you’ll need to update the firmware on one or more of them to either fix a known issue, or update the device’s functionality. This week on Monday Productivity Pointers, we’ll take a look at the often confusing process of firmware updates. I’ll explain what firmware actually is, how it’s different from software, and when and why it’s appropriate to update the firmware on your devices.
By Jess Stratton | Monday, April 07, 2014
Last week on Monday Productivity Pointers, we explored writing a claim letter to report either a faulty product from, or poor experiences with a company.
This week we’re going to keep the momentum going—but instead of writing a letter, we’ll look at reasons why it may be quicker and more effective to use online chat for customer service issues, if the option is available.
By Jess Stratton | Monday, March 31, 2014
I’ve slipped a few nontechnical topics into Monday Productivity Pointers over the past year and they’ve proven to be popular, so this week I’m doing it again.
In today’s video, I’ll show you how to write a claim letter to a company for a faulty product or a bad experience. When you don’t get results from a claim letter, often the problem is that you never actually asked for a claim in the first place.
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