By Jeff Toister | Monday, October 20, 2014
Many of today’s jobs are built around multitasking.
Take call center representatives for example. According to ICMI, the average call center agent uses five software programs to serve customers. They spend their day constantly focusing and refocusing their attention from one screen to the next.
When we try to do too many things at once, productivity declines, quality suffers, and stress levels rise.
Did you know that chronic multitasking — at work or anywhere else — can lead to a disorder whose symptoms are nearly identical to attention deficit disorder or ADD?
Here’s how to keep this from happening to you—and how to recover if it already has:
By Jess Stratton | Monday, April 07, 2014
Last week on Monday Productivity Pointers, we explored writing a claim letter to report either a faulty product from, or poor experiences with a company.
This week we’re going to keep the momentum going—but instead of writing a letter, we’ll look at reasons why it may be quicker and more effective to use online chat for customer service issues, if the option is available.
By Jeff Toister | Thursday, March 27, 2014
Customer service professionals are expected to have a positive and friendly attitude at all times—but maintaining such an attitude isn’t always easy. Upset customers, challenging problems, or even fatigue can make it hard to keep smiling.
Attitude anchors are techniques you can use to help position your customer service attitude in a positive place, or even to repair a bad attitude when you’re feeling down. There are two kinds of attitude anchors: maintenance anchors and repair anchors.
You can change your email preferences at any time. We will never sell your email. More info
Thanks for signing up.
We’ll send you a confirmation email shortly.
Sign up and receive emails about lynda.com and our online training library:
Keep up with news, tips, and latest courses with emails from lynda.com.
We've updated our terms and conditions (now called terms of service).Go Review and accept our updated terms of service.