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By Todd Dewett | Wednesday, October 29, 2014

IQ Isn't Everything: Managing Your Emotions at Work

Managing emotions at work is a key to success

Success at work has a lot to do with your IQ—your intelligence or general cognitive ability. It’s a solid predictor of good performance and other positive behaviors in the workplace.

But as I’ll tell you in this week’s Management Tips, there are two problems with focusing on IQ alone.

By Starshine Roshell | Monday, October 27, 2014

Stop Boring Your Audience! It's Time to Kill the Cliche

Injecting a cliche into your copy tells readers there's nothing new here.

It’s a busy time in a busy world and people aren’t as patient as they used to be. We want what’s new, what’s now, and what’s next—not the same old information we heard about yesterday.

Why, then, are you still stuffing your copy full of been-there-heard-that phrases?

By Jethro Jones | Friday, October 24, 2014

Teachers: Prep Tips for Parent-Teacher Conferences

Make parent-teacher conferences easier

It’s that time of year. The leaves are changing, the air is cooling—and that means parent-teacher conferences are right around the corner.

Regardless of what format your school uses, parent-teacher conferences can be difficult when you have a student who’s struggling in one way or another; they’re hard for both the parent and the teacher.

Here are some tips to make sure conferences go smoothly for both parties.

By Todd Dewett | Wednesday, August 20, 2014

Know Your Phone Etiquette

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You’re using your phone incorrectly.

No, I’m not talking about the way you allow it to distract you in your meetings.  I’m not even talking about your text addiction.

I’m talking about how to hold a conversation over the phone: You’re doing it wrong. You’re not communicating at your optimum level.

By Todd Dewett | Wednesday, July 16, 2014

Office Politics: Do You Have to Play?

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Have you ever sworn that you would never engage in office politics? It’s hard to blame you. Politics is dirty, self-serving, and underhanded, right? Well—not really. Sometimes it can be, but that’s a comment about the nature of the leadership team, not politics.

In this week’s first tip, I show you why politics in and of itself is neither good nor bad. It’s like any form of communication; it depends on how you use it. Let’s be clear: You should be politically active. You can be ethical, kind, and virtuous, but you do need to learn to play politics.

By Judy Steiner-Williams | Saturday, July 05, 2014

Business Writing: Be Brief. Be Bright. Be Gone.

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“Be brief. Be bright. Be gone.”

I once heard about a CEO who had a sign hanging on the wall behind his desk with those words printed on it. Intimidating? Maybe, but it sends a strong message: Business people are busy and don’t have time for long, dull conversations.

The message applies as much to written business communication as it does to office visits. Here are some pointers on how to achieve these “Be” statements in your writing—and capture your readers’ attention when you need it.

By Jess Stratton | Monday, May 05, 2014

Write an Email That Gets Results

Write an email that gets results

Last week on Monday Productivity Pointers, I showed you how to write an email that gets read. Now that you’ve got your readers’ attention, let’s talk more about the content of that email. In particular, this week we’ll examine strategies for writing an email asking someone to do something—or giving someone an action item.

An action item could be a physical task, or a request to provide information. Whatever it is, you’re not just informing them about it in your email. Asking for something that needs to get done takes a special type of communication.

By Jeff Toister | Thursday, March 27, 2014

The secret to maintaining a customer service attitude

Maintaining a customer service attitude

Customer service professionals are expected to have a positive and friendly attitude at all times—but maintaining such an attitude isn’t always easy. Upset customers, challenging problems, or even fatigue can make it hard to keep smiling.

Attitude anchors are techniques you can use to help position your customer service attitude in a positive place, or even to repair a bad attitude when you’re feeling down. There are two kinds of attitude anchors: maintenance anchors and repair anchors.

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