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By Lisa Gates | Sunday, December 28, 2014

5 Tips: How to Get a Raise and Promotion This Year

Learn how to get a raise — by planning

With 2015 days away, it’s a great time to take a look at what you accomplished this year:

You’ve worked hard, produced results, added value to projects that may have been outside your prescribed expectations, deepened your experience and capacity, and repeatedly demonstrated your current and future potential.

Yep, you’re all that. So it’s time to negotiate for that raise and/or promotion.

By Alicia Katz Pollock | Thursday, December 25, 2014

Open Anything in One Click Using Your Mac Dock

Use the Mac dock to clean up your desktop

Is your Mac desktop covered with icons?

You may think this gives you easy access to your most-used applications, files, and folders. But in fact, you’re working outside your Mac’s built-in file management system. It’s a bad habit you may have brought over from your Windows days—and Apple has better options.

I’m going to show you how to clean up your desktop while customizing your Mac Dock for one-click access to every file, folder, and app on your computer.

By Scott Fegette | Wednesday, December 24, 2014

How to Take a Screenshot on a Mac

snagit_main_ui

It’s said that a picture’s worth a thousand words, and when you need to communicate what’s happening on your Mac screen, getting a clear screenshot of what you’re talking about can make all the difference.

Taking a screenshot in OS X isn’t difficult if you know the “secret key combinations.” For the power user, there are also several handy utilities that can supercharge your screenshots with annotations, graphics, and various ways of sharing. Here are some great options for taking a screenshot on a Mac.

By Todd Dewett | Wednesday, December 17, 2014

'What Did You Say?!' Dealing With Negativity at Work

Tips on dealing with negativity at work

Have you ever been sitting in a meeting or having a conversation in the hallway when a horribly negative comment is unexpectedly directed at you or a colleague?

It’s not a rare occurrence, unfortunately. In most cases the reaction this produces is honest, negative, and unproductive—but it doesn’t have to be that way.

In this week’s Management Tips, I’ll help you navigate this tricky situation and give you tips on dealing with negativity at work.

By Bonnie Biafore | Monday, December 15, 2014

Project Management: Develop a Project Communication Plan

project management communication plan

Good communication plays a big part in successfully achieving your project goals and keeping things running smoothly from project start to finish.

Don’t let poor communication derail your project. Develop a project communication plan so you can get the right information to the right people at the right time.

A communication plan helps your project succeed by:

  • Ensuring that everyone affected by your project realizes the project exists, and understands its purpose and impact
  • Facilitating effective communication with everyone who needs to know something about the project
  • Delivering information in a timely manner to the people who need to know about project status, ongoing efforts, and issues
  • Maintaining enthusiasm and support for the project

Here’s the makeup of a communication plan:

By Jeff Toister | Monday, December 08, 2014

One Thing Every Customer Should Know About You

Sharing your name is one of the best customer service tips you can learn.

It helps to know our customers’names.

Dale Carnegie once said, “A person’s name is to that person the sweetest, most important sound in any language.”Calling a customer by name can help us develop rapport, make customers feel important, and create a stronger relationship.

But those relationships are a two-way street.

It’s not enough to learn and use a customer’s name. If we want to create a real relationship, customers must learn our names, too. Research shows a big correlation between customers knowing employees by name and high customer satisfaction ratings.

Here’s the research, why it works, and some customer service tips for sharing your name.

By Todd Dewett | Wednesday, December 03, 2014

Avoid the Peter Principle: Prep Your Employees for Promotion

don't let the peter principle guide your promotions

This week’s Management Tips episode addresses a damaging organizational reality: the Peter Principle.

Named after Laurence J. Peter, coauthor of a popular 1969 management book, the idea suggests that people rise to their level of incompetence.

In other words, successful people are often promoted. But the promotion is based on success in their current role—not necessarily their ability to be successful in the new role. Thus, they often fail in their new position.

By Bob McGannon | Monday, December 01, 2014

10 Things to Do When Your Project Budget Is Cut

2014_12_1_ProjectBudget

It happens too often: A project budget get slashed. In our current economic climate, even short-term costs are scrutinized and sometimes cut by management.

To help you cope, here are 10 tips to help project managers handle cuts to your project budget.

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