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By Bob McGannon | Saturday, January 10, 2015

5 Tips for Managing Remote Employees

managing remote employees requires frequent check-ins

Earlier this week, we offered tips for setting up a workspace at home, and establishing routines as a remote worker. This article focuses on off-site team members from another perspective: Managing remote employees.

Managing people who work at home, in other office locations, or even in other countries is a reality many leaders face these days. It comes with some challenges, certainly—but when location isn’t a factor, you also have the opportunity to tap into the greatest mix of available skills to pull off your project objectives.

To help you be an effective manager with a far-flung team, here are five tips critical to your success.

By Jolie Miller | Tuesday, January 06, 2015

So You Want to Work From Home: Establishing Routines

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If you’re one of the millions of people who hope to work from home in 2015, we’ve got some tips for you.

Last week, we showed you how to set up your home workspace for maximum efficiency. Today in the second article of our Work From Home series, we’ll help you figure out how to structure your day.

Establishing routines will make all the difference between crazy days in which you get little done and productive days in which you accomplish a lot with few interruptions. Even a company that’s skeptical of work-from-homers has to appreciate productive workdays!

These are the three questions you should ask yourself when setting up your workday routines:

By Lisa Gates | Monday, December 29, 2014

How to Get Promoted in 2015: Your Negotiation Strategy

strategy for how to get promoted

You’ve had a fantastic year, a great review and you’re ready to ask for a raise and/or a promotion Excellent goal.

First, let’s define “ready.” If you’ve taken stock of your accomplishments, prepped a story or two that frames your undeniable value, investigated the health of your company, and researched your market value, then you’ve done your preparation (see yesterday’s article to tackle those steps).

Yesterday we showed you how to plan and research your ask. Today’s article is all about strategy.

Follow these five steps and see how to get promoted and get that raise:

By Lisa Gates | Sunday, December 28, 2014

5 Tips: How to Get a Raise and Promotion This Year

Learn how to get a raise — by planning

With 2015 days away, it’s a great time to take a look at what you accomplished this year:

You’ve worked hard, produced results, added value to projects that may have been outside your prescribed expectations, deepened your experience and capacity, and repeatedly demonstrated your current and future potential.

Yep, you’re all that. So it’s time to negotiate for that raise and/or promotion.

By Todd Dewett | Wednesday, December 24, 2014

How Accurate Is Our Self-Perception at Work?

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One of the most difficult things to do is understand how others view your behavior, performance, and character. How accurate is our own self-perception at work?

Psychological research reveals that people never see themselves as others see them. The only question is whether the gap is large or small.

By Todd Dewett | Wednesday, December 17, 2014

'What Did You Say?!' Dealing With Negativity at Work

Tips on dealing with negativity at work

Have you ever been sitting in a meeting or having a conversation in the hallway when a horribly negative comment is unexpectedly directed at you or a colleague?

It’s not a rare occurrence, unfortunately. In most cases the reaction this produces is honest, negative, and unproductive—but it doesn’t have to be that way.

In this week’s Management Tips, I’ll help you navigate this tricky situation and give you tips on dealing with negativity at work.

By Todd Dewett | Wednesday, December 10, 2014

Solve Ethical Dilemmas at Work — with These Tools

Get tools to handle ethical dilemmas at work

Sad but true: We all face ethical dilemmas at work, and have to make decisions that will test our values.

Lots of experts have devised ethical decision-making models to help us, but many are complex or too theoretical.

In this week’s Management Tips, I’ll offer you a simple and practical way to find productive answers the next time you face an ethical dilemma.

By Jeff Toister | Monday, December 08, 2014

One Thing Every Customer Should Know About You

Sharing your name is one of the best customer service tips you can learn.

It helps to know our customers’names.

Dale Carnegie once said, “A person’s name is to that person the sweetest, most important sound in any language.”Calling a customer by name can help us develop rapport, make customers feel important, and create a stronger relationship.

But those relationships are a two-way street.

It’s not enough to learn and use a customer’s name. If we want to create a real relationship, customers must learn our names, too. Research shows a big correlation between customers knowing employees by name and high customer satisfaction ratings.

Here’s the research, why it works, and some customer service tips for sharing your name.

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