By Todd Dewett | Wednesday, December 24, 2014
One of the most difficult things to do is understand how others view your behavior, performance, and character. How accurate is our own self-perception at work?
Psychological research reveals that people never see themselves as others see them. The only question is whether the gap is large or small.
By Todd Dewett | Wednesday, December 17, 2014
Have you ever been sitting in a meeting or having a conversation in the hallway when a horribly negative comment is unexpectedly directed at you or a colleague?
It’s not a rare occurrence, unfortunately. In most cases the reaction this produces is honest, negative, and unproductive—but it doesn’t have to be that way.
In this week’s Management Tips, I’ll help you navigate this tricky situation and give you tips on dealing with negativity at work.
By Todd Dewett | Wednesday, December 10, 2014
Sad but true: We all face ethical dilemmas at work, and have to make decisions that will test our values.
Lots of experts have devised ethical decision-making models to help us, but many are complex or too theoretical.
In this week’s Management Tips, I’ll offer you a simple and practical way to find productive answers the next time you face an ethical dilemma.
By Jeff Toister | Monday, December 08, 2014
It helps to know our customers’names.
Dale Carnegie once said, “A person’s name is to that person the sweetest, most important sound in any language.”Calling a customer by name can help us develop rapport, make customers feel important, and create a stronger relationship.
But those relationships are a two-way street.
It’s not enough to learn and use a customer’s name. If we want to create a real relationship, customers must learn our names, too. Research shows a big correlation between customers knowing employees by name and high customer satisfaction ratings.
Here’s the research, why it works, and some customer service tips for sharing your name.
By Todd Dewett | Wednesday, November 26, 2014
The very smartest among us realize we’re not that smart.
That’s why we seek the counsel and advice of other quality professionals. Some use a coach or a mentor. Others are now taking this idea even further:
Why have only one advisor when you could have multiple? That’s why you might want to think about creating a personal board of directors.
By Todd Dewett | Wednesday, November 19, 2014
Everyone says that people don’t like change. While it’s true that some people are more open to change than others, it’s neither accurate nor useful to assert that people in general resist change.
Here’s the truth: People hate bad change.
By Todd Dewett | Wednesday, November 12, 2014
In this week’s Management Tips, I tackle a very common mistake: thinking that creativity and innovation are the same thing. They are not. They are related and complementary.
Understanding how they differ — and whether you’re a creator or an innovator — will give you more peace, clarity, and understanding about your role at work.
By Todd Dewett | Wednesday, November 05, 2014
There’s no shortage of managers asking their employees for new and improved work products. They shout for creativity, change, and innovation. But the unfortunate truth is that most of then don’t really mean it.
They do want great new ideas, new products and services, and clever solutions to the problems you face. They just don’t want to deal with what always comes first: trials and error, mistakes, and half-baked attempts.
All of which represent business risks — and managers just can’t stand risk.
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