By Jeff Toister | Monday, October 20, 2014
Many of today’s jobs are built around multitasking.
Take call center representatives for example. According to ICMI, the average call center agent uses five software programs to serve customers. They spend their day constantly focusing and refocusing their attention from one screen to the next.
When we try to do too many things at once, productivity declines, quality suffers, and stress levels rise.
Did you know that chronic multitasking — at work or anywhere else — can lead to a disorder whose symptoms are nearly identical to attention deficit disorder or ADD?
Here’s how to keep this from happening to you—and how to recover if it already has:
By Todd Dewett | Wednesday, October 15, 2014
At some point, every leader thinks, “My team needs a little more creativity!” Then they start looking for a “creative genius” to promote or hire. This isn’t completely illogical, but it’s definitely unproductive.
In this week’s Management Tips, we’ll address the myth of creative genius—the notion that only a few lucky souls out there are truly creative and that we can benefit from this fact if we can only find them.
By Jacqueline McDonald | Wednesday, October 15, 2014
Which call to action resonates more? Where are users getting lost and leaving? What color should your button be? Conversion rate optimization (CRO) helps answer these questions to give you actionable insights—and have immediate impact on your bottom line.
Follow these five steps to make sure your conversion-rate strategy is successful and scalable.
By Todd Dewett | Wednesday, October 08, 2014
Sometimes in your professional life, you’ll have the privilege of breaking in a new boss. The old one retired, got promoted, or left the company and there’s a new leader in town.
This week in Management Tips, we’ll cover one scenario you might face: You meet the new boss and quickly you realize the team can’t stand him.
By Terry Lee Stone | Tuesday, October 07, 2014
When you develop creative solutions for a client, you’re generating answers to whatever problem was described in the creative brief. When you’ve reached a point at which client feedback or approval is required, it’s time to present the work to your client and see if you’ve hit the mark.
As most experienced creative folks will confirm, even the most brilliant work won’t really “speak for itself”—not entirely, at least.
When you’re presenting to clients, how you show your creative work might just be as important as the work itself.
By Whitney Johnson | Monday, October 06, 2014
As an entrepreneur, you’ll likely find yourself short on money, time, or expertise.
If so, you’ll need to bootstrap your business, building it with what you have on hand—and doing so may actually hold the key to your success.
By Todd Dewett | Wednesday, October 01, 2014
Bad news: Even if your presentation content is perfect, it doesn’t mean you’ll give a good presentation.
It’s entirely possible for you to have all the facts straight, good structure and flow, and engaging visuals—yet still fail to engage your audience.
By Izzy Gesell | Monday, September 29, 2014
Becoming an effective leader is a challenging undertaking. Trying to map a success route from the myriad overlapping or contradictory leadership theories is like being on a journey where your GPS changes its mind every few miles.
But what if I told you that you can improve your leadership skills by practicing the skills used in improv theater?
It’s true. And I’m going to show you how.
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