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By Jeff Toister | Monday, March 02, 2015

5 Ways to Build Customer Service Skills — While You’re the Customer

build your customer service skills when you're the customer

You are probably a customer on a daily basis.

It might be a coffee shop run, a trip to the grocery store, or a visit to the deli where you get lunch. Perhaps you call a 1-800 number or send a company an email.

Each experience you have as a customer is an opportunity to build your own customer service skills.

Working on your skills while you’re a customer can translate to better performance when you serve customers as an employee. That’s because many customer-service skills are based on fundamental principles of positive human interaction.

Here are five exercises you can try when you’re on the customer side of things:

By Jolie Miller | Saturday, February 28, 2015

6 Simple and Painless Money-Saving Tips

try these simple money saving tips

I’m one of those people for whom saving and budgeting isn’t always top of mind. But tax time always reminds me that I need to be more vigilant.

So I need savings hacks that are—dare I say—fun. In fact, they should be so painless that I don’t notice I’m doing something terribly responsible.

Of course, you can learn all about setting financial goals on lynda.com.

But here are six of my own favorite money-saving tips:

By Scott Fegette | Thursday, February 26, 2015

Turbocharge Your Typing on iPads and iPhones

iphone-typing-hero

Typing on iPads or iPhones will always feel like a second-class experience compared to the raw efficiency of a physical keyboard.

Fortunately, there are lots of shortcuts and tricks to help—and with iOS 8, Apple added the ability to install third-party keyboard extensions to make text entry and typing on iOS devices even easier.

Here are your options.

By Bonnie Biafore | Wednesday, February 25, 2015

Recording Home Office Expenses in QuickBooks

Record your home office expenses in QuickBooks

Did you know that if you run your business from home, you can use part of your home office expenses as company expenses?

Usually, you’ll record those expenses in your company’s books at the end of the year when you’re getting ready for tax season.

If you’re new to bookkeeping, you might wonder how to get those expenses into your company’s books. I’m going to show you how to use Journal Entries to record your home office expenses in QuickBooks.

By Scott Fegette | Tuesday, February 24, 2015

Use These Siri Commands to Manage Texts, Emails, and More

learn these siri commands to manage social interactions

With today’s hectic pace of life, it’s hard to stay on top of correspondence. And maintaining an empty email inbox can seem an unattainable goal for everyone but the obsessively efficient.

Fortunately, if you’ve got an iPhone or iPad with Siri, you’ve got a built-in social assistant at your beck and call.

Not only is Siri handy for managing your day-to-day logistics, but with a few Siri commands, you can have her manage your social interactions, as well. Here’s what Siri can do for you:

By Chris Croft | Monday, February 23, 2015

Want More Free Time? How About a Whole Month?

make more free time with these 4 tips

Imagine if you had an extra month of free time: no interruptions, emails, or phone calls, and no extra work coming in from your customers or boss.

Just pure time that you can use to think, and to get ahead of the game. You could get SO much done—all those things you haven’t been able to get around to for so long.

Is it possible to get that much more free time? Yep. If you do these four things:

By Josh Zweig | Wednesday, February 18, 2015

How to Avoid a Tax Audit (Hint: Use FreshBooks!)

how to avoid a tax audit? use FreshBooks

Of all the things on your to-do list, neat record-keeping probably doesn’t fall high on the list. But when your neighborhood tax auditor comes around, you may wish it had.

Many business owners don’t keep proper records, so they get burned during a tax audit, paying out hard-earned dollars in interest and penalties. Fortunately, with cloud accounting software like Freshbooks, you can “audit-proof” your books to stay in the clear—and reduce your stress during tax season.

Here’s how to avoid a tax audit using FreshBooks.

By Jolie Miller | Saturday, February 14, 2015

Job Interview? 6 Tips for Vetting Your Future Manager

job interview tips: getting to know the boss

If you’re job-hunting, or considering a transition to a new role in your current company, take some time in your interviewing process to really scout the new boss you’d be working for.

One of the most important predictors of your job success is your fit with your manager:

Do you communicate in similar ways? Is he invested in you and your career? Will she person help you advance and learn new skills?

It’s hard to know any of these answers before you start the job. But I have a few tricks that have helped me vet new superiors.

Here’s what you have to do:

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