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By Jess Stratton | Monday, June 24, 2013

Monday Productivity Pointers: Remote troubleshooting a computer

Last week on Monday Productivity Pointers, I explained how to take screenshots on a Mac or PC—a useful tool when you want to show your screen to someone who’s not sitting in front of your computer.

This week I’m flipping things around and showing you how to remotely control someone else’s computer. It used to be tough to connect to another computer; you’d need to install the right software on both machines, create user accounts for your participants, and even muck around with local firewall and network settings to get everything to work correctly. But it’s much easier now, so in this week’s Monday Productivity Pointers I’ll highlight two different apps that simplify the process of connecting to and controlling another computer.

The first video will cover CrossLoop, an app that provides screen sharing and remote access with no account sign-ups, no tray or menu icon, and no firewall settings to configure. You simply download the CrossLoop app, click the connect button, and read off a string of numbers to the person on the other side to get started.

The second, members-only video will look at TeamViewer, another app that does everything CrossLoop does, but also lets you host an online meeting. But I still find CrossLoop works best when I need to connect to someone who isn’t technically savvy, as there aren’t a lot of options to confuse a user; it does just one thing, and does it well.

Learn more:

Start a 7-day free trial at lynda.com • All Monday Productivity Pointers on lynda.com • Jess Stratton’s courses at lynda.com

Apple and Mac are registered trademarks of Apple Inc. in the U.S. and other countries. CrossLoop is a registered trademark of CrossLoop, Inc. TeamViewer is a registered trademark of TeamViewer GmbH in the United States and other countries.

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