By Todd Dewett | Wednesday, March 05, 2014
Communication at work is a lot like trust: Both take time to build but can be lost in a moment.
In this week’s first tip, I’ll tell you several phrases you should avoid saying at work. Here’s one: “That’s not my job.” Even when it’s true, it’s never helpful. It draws lines, sounds combative, and otherwise turns people off. So one part of effective communication is choosing the right things to say, while another is avoiding troubling or unproductive phrases.
This week’s second, members-only tip continues the communication theme by highlighting the keys to great conversation. It’s a skill that anyone can improve with practice. It involves being truly in the moment, focused on the person with whom you’re speaking—and nothing else! When you multitask during a conversation, it tells the other person he or she isn’t worthy of your full attention. You think it’s productive; but it’s rude. Watch this week’s tips to learn more about great conversation so you can begin improving your communication skills right now.
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Tags: Communication, Leadership, Management Tips, Todd Dewett
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