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By Todd Dewett | Friday, January 23, 2015

How to Deal with a Difficult Boss: Managing Conflict at Work

Find out how to deal with a difficult boss

One of the most difficult parts of any career is working for someone you don’t like.

Your boss might have impossible standards, play favorites, or be relentlessly negative. In some cases, bosses can be flat-out discriminatory or abusive.

Most people feel they have little to no power to remedy these situations. But they’re wrong. I’m going to give you some tips on how to deal with a difficult boss.

By Morten Rand-Hendriksen | Thursday, January 22, 2015

DIY Standing Desk: Make Your Own and Save Money

Make this DIY standing desk by following these tips

Tired of sitting in front of your computer all day? I think we all are. And it turns out all that sitting is very bad for us. It has to stop.

Fortunately there’s such a thing as a stand-up desk. Unfortunately, it’s not cheap.

Office furniture is expensive, and trendy office furniture is more expensive. Standing desks will always run you more than the sitting variety, and if you want one that lets you change the height back and forth from sitting to standing, you’ll have to shell out big bucks—which is not really an option for most of us.

So I came up with a better solution: I made my own.

By Jeff Toister | Wednesday, January 21, 2015

Customer Service Tips: Offer the Worst-Case Scenario

Follow these customer service tips for happy customers

Employees have an opportunity to influence customer expectations with each interaction.

Many instinctively paint an overly rosy picture of the best-case scenario. They quote the fastest lead times, promise responsive service, or offer to sway their boss on a special request. It makes customers feel good in the moment—but they’re later disappointed when their high hopes go unfulfilled.

It seems counter-intuitive, but a better strategy is to give customers the worst-case scenario. It may wind up delighting them. Follow these customer service tips and see for yourself:

By Bob McGannon | Monday, January 19, 2015

4 Tips for Managing Team Debates

2015_01_19_TeamDebate

When you work on a team, it’s inevitable that debates will surface.

Here are a few tips for managing these “passionate” discussions—to ensure they remain positive:

By Jess Stratton | Saturday, January 17, 2015

How to Start Your Own Business This Year

follow our guide to start your own busines

So you want to start your own business this year? Congratulations! Making that decision is huge. It’s the first step towards a very exciting and rewarding endeavor.

It can also be overwhelming. In addition to knowing your craft or trade, you also now have to know how to run a business! But you can do it.

I’m going to show you exactly what you need to know—and exactly where to learn it.

By Suzanna Kaye | Friday, January 16, 2015

Stop Tracking Receipts — Use an Expense Manager App

using an expense manager app lets you cut down on receipts clutter

If you’ve ever had to submit an expense report or track receipts for your taxes, you’ve probably been frustrated by faded or lost receipts, as well as the tedium of compiling all the bits of information.

By taking your expense management paperless, you can save countless hours of expense tracking and get you back to the more important work in your day.

Using an expense management app like Expensify or ReceiptsPro, you can easily track all your expenses as they occur, categorize them, and save the receipt image. Even if you only track expenses for taxes, or if your company’s expense reports require their own format, these apps can save you a ton of time and energy.

I’ll show you how.

By Todd Dewett | Thursday, January 15, 2015

The 4 Skills You Need to Be a Better Manager This Year

want to be a better manager?

You’ve heard the saying: People who live in glass houses shouldn’t throw stones. In other words, it’s unwise to criticize others when you, too, are flawed. Many consider this sound advice, but the adage creates a conundrum for people in positions of leadership.

On one hand, holding others accountable is one of the core duties of leadership. It often involves delivering difficult feedback or making difficult decisions such as letting people go. On the other hand, holding people accountable makes everyone want to examine you and your work more critically. The higher you climb the ladder, the more this is true.

To survive life in the glass house—and in fact to be a better manager than you are now—you must develop a few skills that weren’t as critical early in your career. I’m going to tell you what they are and how to get them.

By Brad Batesole | Wednesday, January 14, 2015

So You Want to Learn SEO This Year. Here's How!

learn SEO in 2015

Every “Star Wars” fan knows that Jedis train relentlessly to master The Force. In some ways, learning to manage SEO can feel a lot like that. Without guidance, it can be overwhelming. And even when you start to make progress, you’ll feel like you have little to no control over the outcome.

Search engine optimization (SEO) isn’t nearly as complicated as the Force, but it does evolve quickly and it can’t be mastered overnight. While I’m no Yoda, I can get you started on your journey to learn SEO. Understand it you will …

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