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Customer service expert Jeff Toister helps you identify and address the unique challenges posed by serving customers over the phone.
Territory management is all about organization. Jeff Bloomfield helps you reenergize your territory and organize your efforts so you are spending your time in the right areas with the most important prospects.
Learn how to build a sales process that is easy to follow and keeps you on track. Create a winning formula to help you identify prospects and close sales more consistently.
How do you manage and lead an on-demand workforce? Get an overview of the management and HR issues facing employers of nontraditional employees like contractors, freelancers, and elancers.
Why take risks? Smart risk-taking is tied to growth and continued opportunity. LinkedIn Influencer Sallie Krawcheck shares career advice on taking chances while mitigating risk.
Learn how to develop the cross-cultural intelligence to navigate cultural differences. Discover the difference between high- and low-context cultures and how to effectively work across them.
Setting goals is key to getting the best performance from your team. Learn how to set employee goals to drive the behavior you want, establish business priorities, and help your employees focus on the right things.
Diminish your risk when working with the public. Learn the difference between rights of publicity (ROP) and copyright or trademark, how to get ROP clearance, and how to avoid infringement.
Learn what recruiters look for, and how to help them find you. J.T. O'Donnell shares an insider's view of recruiting so you can maximize your success.
Learn the basics of human resources administration, including staffing and training, documentation, administering benefits and compensation, managing performance, handling difficult HR issues, and ensuring compliance.
Important headlines, breaking stories, and other content that impacts your personal and professional life.
Learn project management techniques to effectively manage simple projects and complex enterprise-wide initiatives. This course tackles the basics of project management, from building a project plan to managing resources.
Starting a business? Learn what angel investors and venture capitalists are looking for and how to best present your business idea.
Lost customers are not lost causes. Learn why and how winning back lost customers can be a rich source of renewed revenue and customer loyalty for any firm.
Practicing mindfulness improves your focus, resilience, and decision making. In addition to mindfulness meditation, this course features a series of mindfulness techniques for dealing with stress, fear, and self-doubt as well as connecting with others, practicing mindful leadership, and performing under pressure.
Learn how to design and implement an onboarding process that will train new hires and set up employees for long-term engagement and growth.
Learn how to write a resume that impresses hiring managers and speaks to your personal and professional strengths. This resume writing course deals with the nuts and bolts of resume formatting, layout, and word choice.
Without knowing when and how to take risks, organizations can lose market share and relevance. Learn how to cultivate risk-taking in your team, your organization, and your career.
Learn how to connect with your listeners and conduct yourself with professionalism in your next sales presentation.
Lou Adler explains the performance-based hiring process—the only validated methodology based on how top performers look for, compare, and accept one position over another.
How do you know when you'll make a profit? Jim and Kay Stice explain the ins and outs of breakeven analysis and cost-volume-profit analysis, and what it means for your business.
Learn a step-by-step process for creating your organization's IT strategy.
Learn the keys to successful sales prospecting. Learn how to cultivate your mindset and develop habits for greater success in sales prospecting.
Learn the four values of project ethics according to the Project Management Institute—responsibility, respect, fairness, and honesty—and how the PMI code of ethics applies to situations you'll encounter as a project manager.
Learn to write in a way that is easily understood by your target audience: clear and straightforward, appropriate to their reading level, and free of wordiness, clichés, and jargon.
Learn how to ask sales questions that lead to high-quality interactions with customers and clients.
Agile expert Doug Rose outlines the steps for an agile retrospective. Use them to help the team continuously improve, apply lessons learned, and embrace an agile mindset.
Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Learn how to start your own business with family and friends. Discover how to set expectations around roles, ownership, and finances.
Become a better manager or leader by honing your communication skills in this series with communication experts Tatiana Kolovou and Brenda Bailey-Hughes.
Learn how design thinking can lead to better designs and business solutions. Discover new strategies for ideation and problem solving, such as journey mapping, concepting, and prototyping.
Gretchen Rubin, a thought leader in happiness and habits, teaches us how use the Four Tendencies framework to create great habits at work.
Learn how to say no. Learn what tasks to say "no" to and how to do it respectfully.
Learn how to take better notes in business settings. Discover how to take notes more quickly, capture more ideas, and help prepare for different types of meetings.
Learn about trade secrets, what's covered by nondisclosure and noncompete agreements, and how businesses can protect trade secrets in this course by intellectual property lawyer Dana Robinson.
Learn how to project intelligence and develop your communication skills in this training course by Dr. Todd Dewett.
Get time management strategies to stay organized, keep a clear mind, and be more productive—in work and life.
Learn how to value a business using different valuation methods, such as multiples, earnings ratios, and discounted cash-flow analysis.
Find out why business ethics are critical to company success and learn how to create and implement an ethical code in your organization.
Learn from your mistakes and grow from them with these helpful strategies from coach Todd Dewett.
Learn how to create the brand of you. Craft a personal brand that puts you in control of your career and attracts opportunities.
Learn what Lean Six Sigma is, why it is used, and how it can be applied to manufacturing, services, and supply chain management.
Learn how to build an inclusive workplace that celebrates diversity and inclusion.
Learn what every small business owner needs to know about marketing a product or service.
Award-winning game designer John Romero, creator of Quake and DOOM, gives advice on founding a gaming startup, from creating a business plan and finding investors to dealing with contractors and paperwork.
Learn how to better manage the processes—and thus the outcomes—of your project or business.
Agile expert Doug Rose shows how to report the progress of your agile project using taskboards and burndown charts.
Get a simple three-step sales system (explore-present-act) that you can incorporate into your own small business to boost sales.
Learn your investment options and how to create your own intelligent investment plan.
“This $25 was the BEST I could have ever spent! I have spent hours relearning things I had forgotten and solidified my confidence in what I do know.” —Claudia W.
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