Customer service expert Jeff Toister helps you identify and address the unique challenges posed by serving customers over the phone.
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Learn how to develop the cross-cultural intelligence to navigate cultural differences. Discover the difference between high- and low-context cultures and how to effectively work across them.
Setting goals is key to getting the best performance from your team. Learn how to set employee goals to drive the behavior you want, establish business priorities, and help your employees focus on the right things.
Diminish your risk when working with the public. Learn the difference between rights of publicity (ROP) and copyright or trademark, how to get ROP clearance, and how to avoid infringement.
Starting a business? Learn what angel investors and venture capitalists are looking for and how to best present your business idea.
Lost customers are not lost causes. Learn why and how winning back lost customers can be a rich source of renewed revenue and customer loyalty for any firm.
Learn how to connect with your listeners and conduct yourself with professionalism in your next sales presentation.
Learn a step-by-step process for creating your organization's IT strategy.
Learn the keys to successful sales prospecting. Learn how to cultivate your mindset and develop habits for greater success in sales prospecting.
Learn the four values of project ethics according to the Project Management Institute—responsibility, respect, fairness, and honesty—and how the PMI code of ethics applies to situations you'll encounter as a project manager.
Learn to write in a way that is easily understood by your target audience: clear and straightforward, appropriate to their reading level, and free of wordiness, clichés, and jargon.
Learn how to ask sales questions that lead to high-quality interactions with customers and clients.
Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.
Become a better manager or leader by honing your communication skills in this series with communication experts Tatiana Kolovou and Brenda Bailey-Hughes.
Learn how to use interviews to elicit requirements from users and project stakeholders.
Learn how to say no. Learn what tasks to say "no" to and how to do it respectfully.
Learn how to take better notes in business settings. Discover how to take notes more quickly, capture more ideas, and help prepare for different types of meetings.
Learn about trade secrets, what's covered by nondisclosure and noncompete agreements, and how businesses can protect trade secrets in this course by intellectual property lawyer Dana Robinson.
Learn how to project intelligence and develop your communication skills in this training course by Dr. Todd Dewett.
Find out why business ethics are critical to company success and learn how to create and implement an ethical code in your organization.
Learn how to create the brand of you. Craft a personal brand that puts you in control of your career and attracts opportunities.
Learn how to build an inclusive workplace that celebrates diversity and inclusion.
Learn what every small business owner needs to know about marketing a product or service.
Get a simple three-step sales system (explore-present-act) that you can incorporate into your own small business to boost sales.
Learn how to transition your military experience into a fulfilling civilian career.
Learn how to successfully plan and execute an international project and manage the culture, language, and time zone differences present in a diverse team.
Learn to choose how you respond to difficult circumstances, and take back the control you need to make positive changes in your work and life.
Discover simple solutions to instantly improve customer service.
Oprah Winfrey shares some deep and unique insights about her own career and what truly matters.
Get practical advice on how to write great posts and create conversations around your ideas on LinkedIn.
Want to patent your invention or technology—or avoid infringing on someone else's? Learn the defining characteristics of successful patents, including what is and is not patentable.
Learn how to write for a specific business purpose, whether it's to present information, convey good or bad news, or persuade the reader.
Don't avoid conflict; manage it. Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn vice president, philosopher of leadership, and influencer Fred Kofman.
Learn how to work remotely and remain connected to your organization.
Learn a systematic process for conducting your next major negotiation—whether it be negotiating a contract, additional resources for a project, or the purchase of a company.
Learn how to create, edit, and manage PDFs with the Acrobat DC family of programs: Acrobat Standard, Acrobat Pro, and Acrobat Reader.
Learn the dynamics of successful organizational communication, so you can communicate and lead more effectively.
Management trainer Chris Croft discusses the qualities of great teams and what you can do to be an effective team member.
Learn how to speak to the media. Find out what to expect with journalists and how to tailor and deliver your message to specific media channels and audiences.
Looking to build a business or expand one you're already running? First you'll need to write a business plan. Learn how to define your business, market, product, sales strategy, and more.
Create and share interactive reports and presentations on the fly with Sway, the new Microsoft Office app.
Learn how to write, organize, and deliver the perfect speech.
Manage the relationship between your brand, your product/service, and your price, so that customers see why your offering is truly valuable and remain loyal.
Learn how to use Skype for Business to connect with important contacts, deliver presentations, and keep in touch on the go.
A deep dive into copyright—your mechanism for protecting intellectual property that resides in a tangible form: books, songs, software, product designs, etc.
Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.
Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.
Create a culture of accountability at every level of your organization, with these leadership tips from executive coach Mike Figliuolo.
Lawyer and author Dana Robinson outlines the basics of trademark law, including when you need to register your trademark and what to do about trademark infringement.
Learn how to respond to a request for proposal (RFP) and to craft a well-conceived proposal from scratch.
“For five days I have been excitedly moving from lesson to lesson, course to course. These are the finest and most reasonably priced tutorials I have ever found!” —David S.
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