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79 courses · 1,720 video tutorials
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  • view course page for Communication Tips

    Communication Tips with Tatiana Kolovou

    Become a better manager or leader by honing your communication skills in this weekly Wednesday series with communication experts Tatiana Kolovou and Brenda Bailey-Hughes.

    1h 51m
    Appropriate for all
     
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  • view course page for Working with Upset Customers

    Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.

    55m 4s
    Appropriate for all
     
    Viewers:

  • view course page for Business Etiquette: Phone, Email, and Text

    Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.

    59m 3s
    Appropriate for all
     
    Viewers:

  • view course page for Building Accountability Into Your Culture

    Create a culture of accountability at every level of your organization, with these leadership tips from executive coach Mike Figliuolo.

    33m 37s
    Appropriate for all
     
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  • view course page for Understanding Trademarks: A Deeper Dive

    Lawyer and author Dana Robinson outlines the basics of trademark law, including when you need to register your trademark and what to do about trademark infringement.

    1h 2m
    Appropriate for all
     
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  • view course page for Writing Proposals

    Writing Proposals with Judy Steiner-Williams

    Learn how to respond to a request for proposal (RFP) and to craft a well-conceived proposal from scratch.

    2h 17m
    Appropriate for all
     
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  • view course page for Using Customer Surveys to Improve Service

    Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

    52m 14s
    Appropriate for all
     
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  • view course page for Communicating with Confidence

    Get simple communication tools, strategies, and tips to help you communicate with confidence.

    1h 28m
    Appropriate for all
     
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  • view course page for How to Present and Stay on Point

    Learn how to deliver a great presentation, stay on point, and recover when you make mistakes.

    24m 28s
    Appropriate for all
     
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  • view course page for Asking for a Raise

    Asking for a Raise with Lisa Gates

    Learn how to understand and communicate your professional value and get what you want in a salary negotiation.

    54m 14s
    Appropriate for all
     
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  • view course page for Humor in the Workplace

    Humor in the Workplace with Izzy Gesell

    Bring the power of humor into your workplace to help collaboration and drive results.

    45m 10s
    Appropriate for all
     
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  • view course page for Acrobat DC Essential Training

    Learn how to create, edit, and manage PDFs with the Acrobat DC family of programs: Acrobat Standard, Acrobat Pro, and Acrobat Reader.

    7h 16m
    Beginner
     
    Viewers:

  • view course page for Crisis Communication Fundamentals

    Prepare your organization to communicate to key audiences in the event of a crisis that impacts your business or brand.

    1h 2m
    Appropriate for all
     
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  • view course page for Developing Executive Presence

    Explains how the "elusive" quality of executive presence actually can be developed to help you stand out from the crowd, gain leadership opportunities, and be successful as a leader.

    1h 24m
    Appropriate for all
     
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  • view course page for Google Voice Essential Training

    Get the most out of Google Voice, the powerful voicemail and calling platform.

    1h 0m
    Beginner
     
    Viewers:

  • view course page for Managing Technical Teams

    Managing Technical Teams with Bob McGannon

    Outlines the unique characteristics and needs of a technical team, and the specific competencies managers need to develop in order to drive performance.

    53m 50s
    Appropriate for all
     
    Viewers:

  • view course page for Getting Promoted

    Getting Promoted with Todd Dewett

    Coach Todd Dewett helps you prepare your case for getting promoted—and demonstrate the value you offer your organization.

    30m 2s
    Appropriate for all
     
    Viewers:

  • view course page for Dragon NaturallySpeaking Essential Training

    Learn how to use Dragon NaturallySpeaking, the leading speech-recognition software, for everything from dictating text to controlling your PC.

    1h 53m
    Beginner
     
    Viewers:

  • view course page for Google Groups Essential Training

    Discover how to create online forums and connect with others using Google Groups.

    57m 1s
    Beginner
     
    Viewers:

  • view course page for Sales Fundamentals

    Sales Fundamentals with Jeff Bloomfield

    Find out what makes salespeople effective, and learn specific strategies for prospecting and product positioning and developing a sales process.

    1h 1m
    Appropriate for all
     
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  • view course page for The Science of Sales

    The Science of Sales with Jeff Bloomfield

    Learn how the science of sales—understanding who people buy from and why—can help you better connect with your customers and their needs.

    1h 0m
    Appropriate for all
     
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  • view course page for Learning to Be Assertive

    Management trainer Chris Croft helps you understand how you can interact more successfully with others by being assertive.

    54m 26s
    Appropriate for all
     
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  • view course page for Effective Listening

    Effective Listening with Brenda Bailey-Hughes

    Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.

    1h 8m
    Appropriate for all
     
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  • view course page for Dealing with a Difficult Boss

    Learn how to navigate a difficult relationship with your boss by understanding your own triggers, managing your responses, and evaluating your options for next steps.

    31m 28s
    Appropriate for all
     
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  • view course page for Body Language for Leaders

    Body Language for Leaders with Carol Kinsey Goman

    Learn what you are communicating with your body language and how you can establish leadership presence.

    51m 49s
    Appropriate for all
     
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  • view course page for Management Tips

    Management Tips with Todd Dewett

    Get two new management tips every week and learn to improve communication, increase motivation, deal with conflict, and build better relationships.

    5h 26m
    Appropriate for all
     
    Viewers:

  • view course page for Improving Your Conflict Competence

    Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

    52m 13s
    Appropriate for all
     
    Viewers:

  • view course page for Holding Skip-Level Meetings

    Learn how to successfully initiate and hold meetings with employees who work for the managers who report to you—"skipping" a level to learn more about the organization around you.

    51m 42s
    Appropriate for all
     
    Viewers:

  • view course page for Creating Better Blog Content

    Creating Better Blog Content with Virginia O'Connor

    Learn to create compelling blog content that engages readers and helps achieve your goals, with tools and tips for everything from generating ideas to running contests.

    1h 9m
     
    Viewers:

  • view course page for Overcoming Your Fear of Public Speaking

    Overcome your fear and speak comfortably and clearly to audiences of all sizes.

    26m 26s
    Appropriate for all
     
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  • view course page for Connecting with Peers in the Workplace

    Coach Todd Dewett outlines helpful techniques for building and maintaining productive coworker relationships.

    24m 59s
    Appropriate for all
     
    Viewers:

  • view course page for Giving Your Elevator Pitch

    Discover how to sell yourself in a short period of time with a memorable "elevator pitch."

    13m 5s
    Appropriate for all
     
    Viewers:

  • view course page for Writing Business Reports

    Writing Business Reports with Judy Steiner-Williams

    Learn how to write a well-constructed business report.

    1h 58m
    Appropriate for all
     
    Viewers:

  • view course page for Building Resilience

    Building Resilience with Tatiana Kolovou

    Kelley School of Business professor and professional communications coach Tatiana Kolovou explains how to bounce back from difficult situations, by building your "resiliency threshold," with these ten training techniques.

    41m 29s
    Appropriate for all
     
    Viewers:

  • view course page for Leading with Applied Improv

    Learn how applied improv techniques can help you become a better leader.

    54m 13s
    Appropriate for all
     
    Viewers:

  • view course page for Grammar Fundamentals

    Grammar Fundamentals with Judy Steiner-Williams

    Discover how to avoid the most common grammar mistakes and improve the clarity of your writing.

    2h 11m
    Appropriate for all
     
    Viewers:

  • view course page for Managing Stress

    Managing Stress with Todd Dewett

    Learn tips to manage your stress, including identifying your triggers, managing responses, and making positive personal choices.

    21m 2s
    Appropriate for all
     
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  • view course page for Developing Your Leadership Philosophy

    Define and share your own authentic leadership philosophy in this hands-on course.

    1h 24m
    Appropriate for all
     
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  • view course page for Developing Political Savvy

    Discover how to develop political savvy and influence at work.

    14m 2s
    Appropriate for all
     
    Viewers:

  • view course page for Managing Project Communication

    Discover how to use communication strategies to better manage your projects.

    1h 47m
    Appropriate for all
     
    Viewers:

  • view course page for Managing Your Manager

    Managing Your Manager with Todd Dewett

    Discover how to manage up at work and strengthen one of your most important work relationships: your rapport with your boss.

    1h 31m
    Appropriate for all
     
    Viewers:

  • view course page for Keynote 6: From Outline to Presentation

    Learn how to build a Keynote presentation from scratch, and transform a rough outline into a polished presentation.

    2h 18m
    Appropriate for all
     
    Viewers:

  • view course page for Writing Recommendations

    Writing Recommendations with Judy Steiner-Williams

    Discover how to write and respond to requests for recommendations.

    10m 57s
    Appropriate for all
     
    Viewers:

  • view course page for Presentation Fundamentals

    Presentation Fundamentals with Tatiana Kolovou

    Learn the fundamentals of preparing for and delivering a compelling business presentation.

    1h 31m
    Appropriate for all
     
    Viewers:

  • view course page for Building Trust

    Building Trust with Brenda Bailey-Hughes

    Learn how to build trust using the three circles of trust model. Start creating a culture of trust at your company and earning a great reputation in your field.

    1h 0m
    Appropriate for all
     
    Viewers:

  • view course page for Preparing for Your Review

    Learn how to prepare for your review and make it a productive conversation.

    14m 39s
    Appropriate for all
     
    Viewers:

  • view course page for Influencing Others

    Influencing Others with John Ullmen

    Learn how to increase your influence and visibility in your organization.

    1h 21m
    Appropriate for all
     
    Viewers:

  • view course page for Creative Spark: Grammar Girl, Changing Writing One Word at a Time

    Learn how Grammar Girl makes learning fun and reaches millions of word lovers through her podcast network, books, website, and games.

    10m 8s
    Appropriate for all
     
    Viewers:

  • view course page for Webinar Fundamentals

    Webinar Fundamentals with Sally Norred

    Learn how to plan and host webinars for your company.

    1h 51m
    Appropriate for all
     
    Viewers:

  • view course page for Writing Email

    Writing Email with Judy Steiner-Williams

    Discover the secrets to writing powerful emails.

    1h 13m
    Appropriate for all
     
    Viewers:

“It is like taking college classes without leaving home. Great for total beginners and long-time veterans.” —Trevor C.
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