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82 courses · 1,761 video tutorials
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  • view course page for Customer Service over the Phone

    Customer service expert Jeff Toister helps you identify and address the unique challenges posed by serving customers over the phone.

    51m 59s
    Appropriate for all
     
    Viewers:

  • view course page for Developing Cross-Cultural Intelligence

    Learn how to develop the cross-cultural intelligence to navigate cultural differences. Discover the difference between high- and low-context cultures and how to effectively work across them.

    1h 14m
    Appropriate for all
     
    Viewers:

  • view course page for How to Set Team and Employee Goals

    Setting goals is key to getting the best performance from your team. Learn how to set employee goals to drive the behavior you want, establish business priorities, and help your employees focus on the right things.

    1h 9m
    Appropriate for all
     
    Viewers:

  • view course page for Rights of Publicity: A Deeper Dive

    Diminish your risk when working with the public. Learn the difference between rights of publicity (ROP) and copyright or trademark, how to get ROP clearance, and how to avoid infringement.

    32m 19s
    Appropriate for all
     
    Viewers:

  • view course page for How to Pitch to Investors

    How to Pitch to Investors

    with Jana Trantow

    Starting a business? Learn what angel investors and venture capitalists are looking for and how to best present your business idea.

    43m 49s
    Appropriate for all
     
    Viewers:

  • view course page for Winning Back a Lost Customer

    Lost customers are not lost causes. Learn why and how winning back lost customers can be a rich source of renewed revenue and customer loyalty for any firm.

    41m 23s
    Appropriate for all
     
    Viewers:

  • view course page for Creating Your IT Strategy

    Learn a step-by-step process for creating your organization's IT strategy.

    51m 7s
    Appropriate for all
     
    Viewers:

  • view course page for Innovative Customer Service Techniques

    Learn how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.

    44m 49s
    Appropriate for all
     
    Viewers:

  • view course page for Communication Tips

    Communication Tips

    with Tatiana Kolovou

    Become a better manager or leader by honing your communication skills in this series with communication experts Tatiana Kolovou and Brenda Bailey-Hughes.

    3h 42m
    Appropriate for all
     
    Viewers:

  • view course page for Requirements Elicitation: Interviews

  • view course page for Trade Secrets: A Deeper Dive

    Learn about trade secrets, what's covered by nondisclosure and noncompete agreements, and how businesses can protect trade secrets in this course by intellectual property lawyer Dana Robinson.

    32m 27s
    Appropriate for all
     
    Viewers:

  • view course page for Projecting Intelligence

    Projecting Intelligence

    with Todd Dewett

    Learn how to project intelligence and develop your communication skills in this training course by Dr. Todd Dewett.

    29m 28s
    Beginner
     
    Viewers:

  • view course page for Managing Diversity

    Managing Diversity

    with Catherine Mattice

    Learn how to build an inclusive workplace that celebrates diversity and inclusion.

    36m 54s
    Appropriate for all
     
    Viewers:

  • view course page for Small Business Marketing Fundamentals

  • view course page for Sales Secrets for Small Business

    Get a simple three-step sales system (explore-present-act) that you can incorporate into your own small business to boost sales.

    48m 57s
    Appropriate for all
     
    Viewers:

  • view course page for Translating Your Military Skills to Civilian Workplace

  • view course page for Managing International Projects

    Learn how to successfully plan and execute an international project and manage the culture, language, and time zone differences present in a diverse team.

    1h 5m
    Beginner
     
    Viewers:

  • view course page for Powerless to Powerful: Taking Control

    Learn to choose how you respond to difficult circumstances, and take back the control you need to make positive changes in your work and life.

    59m 1s
    Appropriate for all
     
    Viewers:

  • view course page for Quick Fixes for Poor Customer Service

  • view course page for Influencer Interview: Oprah Winfrey

  • view course page for Writing to be Heard on LinkedIn

    Get practical advice on how to write great posts and create conversations around your ideas on LinkedIn.

    30m 26s
    Beginner
    General
     
    Viewers:

  • view course page for Understanding Patents: A Deeper Dive

    Want to patent your invention or technology—or avoid infringing on someone else's? Learn the defining characteristics of successful patents, including what is and is not patentable.

    53m 36s
    Appropriate for all
     
    Viewers:

  • view course page for Strategic Negotiation

    Strategic Negotiation

    with Mike Figliuolo

    Learn a systematic process for conducting your next major negotiation—whether it be negotiating a contract, additional resources for a project, or the purchase of a company.

    47m 19s
    Appropriate for all
     
    Viewers:

  • view course page for Acrobat DC Essential Training

    Learn how to create, edit, and manage PDFs with the Acrobat DC family of programs: Acrobat Standard, Acrobat Pro, and Acrobat Reader.

    7h 28m
    Beginner
     
    Viewers:

  • view course page for Teamwork Fundamentals

    Teamwork Fundamentals

    with Chris Croft

    Management trainer Chris Croft discusses the qualities of great teams and what you can do to be an effective team member.

    1h 16m
    Beginner
     
    Viewers:

  • view course page for Creating a Business Plan

    Creating a Business Plan

    with Mike Figliuolo

    Looking to build a business or expand one you're already running? First you'll need to write a business plan. Learn how to define your business, market, product, sales strategy, and more.

    1h 12m
    Appropriate for all
     
    Viewers:

  • view course page for Office Sway: First Look

    Office Sway: First Look

    with Oliver Schinkten

    Create and share interactive reports and presentations on the fly with Sway, the new Microsoft Office app.

    22m 11s
    Appropriate for all
     
    Viewers:

  • view course page for Speech Writing

    Speech Writing

    with Judy Steiner-Williams

    Learn how to write, organize, and deliver the perfect speech.

    1h 54m
    Appropriate for all
     
    Viewers:

  • view course page for Creating Customer Value

    Creating Customer Value

    with Jill Griffin

    Manage the relationship between your brand, your product/service, and your price, so that customers see why your offering is truly valuable and remain loyal.

    33m 18s
    Appropriate for all
     
    Viewers:

  • view course page for Up and Running with Skype for Business

    Learn how to use Skype for Business to connect with important contacts, deliver presentations, and keep in touch on the go.

    1h 35m
    Beginner
     
    Viewers:

  • view course page for Understanding Copyright: A Deeper Dive

    A deep dive into copyright—your mechanism for protecting intellectual property that resides in a tangible form: books, songs, software, product designs, etc.

    1h 12m
    Appropriate for all
     
    Viewers:

  • view course page for Working with Upset Customers

    Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.

    55m 4s
    Appropriate for all
     
    Viewers:

  • view course page for Business Etiquette: Phone, Email, and Text

    Learn how to strike the right tone in emails, text messages, and phone calls; include the right information; and understand what communication method to use when.

    59m 3s
    Beginner
     
    Viewers:

  • view course page for Building Accountability Into Your Culture

    Create a culture of accountability at every level of your organization, with these leadership tips from executive coach Mike Figliuolo.

    33m 37s
    Appropriate for all
     
    Viewers:

  • view course page for Understanding Trademarks: A Deeper Dive

    Lawyer and author Dana Robinson outlines the basics of trademark law, including when you need to register your trademark and what to do about trademark infringement.

    1h 2m
    Appropriate for all
     
    Viewers:

  • view course page for Using Customer Surveys to Improve Service

    Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.

    52m 14s
    Appropriate for all
     
    Viewers:

  • view course page for Crisis Communication

    Crisis Communication

    with Laura Bergells

    Prepare your organization to communicate to key audiences in the event of a crisis that impacts your business or brand.

    1h 2m
    Appropriate for all
     
    Viewers:

  • view course page for Developing Executive Presence

    Explains how the "elusive" quality of executive presence actually can be developed to help you stand out from the crowd, gain leadership opportunities, and be successful as a leader.

    1h 24m
    Appropriate for all
     
    Viewers:

  • view course page for Google Voice Essential Training

  • view course page for Managing Technical Teams

    Managing Technical Teams

    with Bob McGannon

    Outlines the unique characteristics and needs of a technical team, and the specific competencies managers need to develop in order to drive performance.

    53m 50s
    Appropriate for all
     
    Viewers:

  • view course page for Dragon NaturallySpeaking Essential Training

    Learn how to use Dragon NaturallySpeaking, the leading speech-recognition software, for everything from dictating text to controlling your PC.

    1h 53m
    Beginner
     
    Viewers:

  • view course page for Google Groups Essential Training

  • view course page for Sales Fundamentals

    Sales Fundamentals

    with Jeff Bloomfield

    Find out what makes salespeople effective, and learn specific strategies for prospecting and product positioning and developing a sales process.

    1h 1m
    Appropriate for all
     
    Viewers:

  • view course page for Management Tips

    Management Tips

    with Todd Dewett

    Get two new management tips every week and learn to improve communication, increase motivation, deal with conflict, and build better relationships.

    5h 26m
    Appropriate for all
     
    Viewers:

  • view course page for Improving Your Conflict Competence

    Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

    52m 13s
    Appropriate for all
     
    Viewers:

  • view course page for Holding Skip-Level Meetings

    Learn how to successfully initiate and hold meetings with employees who work for the managers who report to you—"skipping" a level to learn more about the organization around you.

    51m 42s
    Appropriate for all
     
    Viewers:

  • view course page for Giving Your Elevator Pitch

    Discover how to sell yourself in a short period of time with a memorable "elevator pitch."

    13m 5s
    Appropriate for all
     
    Viewers:

  • view course page for Writing Business Reports

    Writing Business Reports

    with Judy Steiner-Williams

    Learn how to write a well-constructed business report.

    1h 58m
    Appropriate for all
     
    Viewers:

  • view course page for Leading with Applied Improv

    Learn how applied improv techniques can help you become a better leader.

    54m 13s
    Appropriate for all
     
    Viewers:

  • view course page for Grammar Fundamentals

    Grammar Fundamentals

    with Judy Steiner-Williams

    Discover how to avoid the most common grammar mistakes and improve the clarity of your writing.

    2h 11m
    Beginner
     
    Viewers:

“Your tutorials move at just the right pace for me to work alongside and take notes. So I am learning things that my campus class will not have time for.” —Toni M.
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