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Introduces the concepts and benefits of usability testing, which can improve ROI by focusing your design improvements in areas that have the biggest impact.
Find how your users think about the world, and transition those lessons to your product's navigation, content classification, and layout.
Run your own basic usability study to find out just what your users need from your website, application, or device.
Discover how to create a user experience that embodies utility, ease of use, and efficiency by identifying what people want from websites, how they search for information, and how to structure your content to take advantage of this.