Get proven techniques for neutralizing angry customer behavior as well as preventing it from occurring in the first place.
Learn how to design and implement customer service surveys, and turn the data into actions that can improve service quality.
Discover how to lead customer service teams to greatness.
Make training successful for adult audiences with these instructional design best practices and techniques.
Learn how to conduct a needs analysis that will inform your instructional design process.
Make your customers feel valued. Learn how to deliver outstanding customer service and keep them coming back to your business.
Discover how to chart your team on a course to focusing on the customer, with three no-nonsense tips.