Effective Date: August 29, 2012
The TRUSTe program covers information collected through the website, www.lynda.com, and the service platform associated with this website.
lynda.com complies with the U.S. - E.U. Safe Harbor Framework and U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. lynda.com has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view lynda.com’s certification, please visit http://www.export.gov/safeharbor
If contacting us does not resolve your complaint, you may raise your complaint with TRUSTe by Internet here, or by fax at 415-520-3420 or mail to TRUSTe Safe Harbor Compliance Dept., click for mailing address. If you are faxing or mailing TRUSTe to lodge a complaint, you must include the following information: the name of company, the alleged privacy violation, your contact information, and whether you would like the particulars of your complaint shared with the company. For information about TRUSTe or the operation of TRUSTe's dispute resolution process, click here or request this information from TRUSTe at any of the addresses listed above. The TRUSTe dispute resolution process shall be conducted in English.
Please read the information below:
1. Information we collect about you
2. Where we store data
3. How we use your information
4. Disclosure of your information
5. Updating or correcting your personally identifiable information
6. Cancelling your account or deleting your personally identifiable information
7. Choices regarding control of your personally identifiable information
8. Information related to data collected through the lynda.com platform service
9. Data Security
11. Mobile Analytics
12. Links to third party web sites and advertisers
13. Notice to California residents
15. Communities, forums, chat rooms, and message boards
16. Social Media features
17. Gift Certificates
18. How do you contact us?
We collect several types of information about visitors to this Website and/or users of our services. We may collect this information either directly when you provide it to us or automatically as you navigate through the Website.
(a) Personally Identifiable Information. ‘Personally Identifiable Information’ refers to information by which you may be personally identified, such as your name, email address, or school. We will collect and process such data about you when you register for a service/create an account, subscribe to a newsletter, submit feedback, enter a contest, fill out a survey, or send us a communication. When ordering products or services on the Website, you may also be asked to provide a credit card number and other payment-related information. You may also provide information to be published or displayed ("posted") on public areas of the Website (such as blogs, forums, message boards, and the like), or transmitted to other users of the Website using ‘sharing’ features (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity. We do not collect more personally identifiable information than is reasonably necessary for a child to participate in an activity on the Website. If you are a school and you use a lynda.com service for children under the age of 13, you are responsible for obtaining consent from the parents/legal guardians of each child you wish to allow to participate in using any lynda.com service. A child using the service will be able to participate in certain activities on the Website such as taking online educational and informational courses.
(b) Non-Personally Identifiable Information. We may collect, or our third party ad server and/or content server may collect, certain Non-Personally Identifiable Information, that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, the resources that you access and use on the Website, your Internet Protocol (‘IP’) address, operating system and browser type. We use your IP address to diagnose problems with our servers, software, to administer our Website and to gather demographic information. Our third party ad servers will provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at our Website. The information that we collect automatically is ‘statistical’ in nature. It helps us to deliver a better and more personalized service to users, by enabling us to estimate usage patterns, customize our Website according to your individual preferences, and speed up your searches.
(c) Device Information. When you download our mobile application and use our services, we automatically collect information on the type of device you use and the operating system version, so we know the best application version to provide you with. We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our Mobile Application or services.
We use information held about you in the following ways:
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
If you use the Contact Us form on our site, we will respond to your inquiry and delete the information provided after your request has been fulfilled.
(a) We provide some of our services through contractual arrangements with services providers and other third parties. We and our service partners use your Personally Identifiable Information to operate our websites and to deliver services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this Website; release your address information to the delivery service to deliver products that you ordered; and provide order information to third parties that help us provide customer service. We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.
(b) We will disclose Personally Identifiable Information in the following circumstances: (i) if it is required by law enforcement or judicial authorities, or to cooperate with a law enforcement investigation; (ii) if we have a good faith belief that we are required or permitted to do so by law or legal process; (iii) to protect the rights, reputation, property or safety of lynda.com or others; (iv) to defend or enforce our rights or your obligations; (v) if the disclosure is required by mandatory professional standards; (vi) to a 3rd party with your prior consent to do so; or (vii) If we are under a duty to disclose or share your personal data in order to enforce or apply our Website Policies, or any contracts or agreement that may exist between you and lynda.com. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
(c) In the event that lynda.com decides to sell all or part of its stock or assets or enter into a merger, we reserve the right to include Personally Identifiable Information and Non-Personally Identifiable Information among the assets transferred to the acquiring or surviving company.
(d) We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related Website information to third party advertisers, but these statistics do not include any Personally Identifiable Information.
(e) Parent’s are able to consent to the use of their child’s Personal Information without having to consent to the Website’s disclosure of the child’s Personal Information to third parties, as we do not share personal information of children under the age of 13 with any third parties (other than those service partners who help us provide the lynda.com service to you).
You may change any of yours or your child’s Personally Identifiable Information online by logging into ‘My Account’ in accordance with instructions posted elsewhere on this Website.
You may also access, request deletion, and correct yours or your child’s personal information and privacy preferences by emailing us at email@example.com or writing to us at:
6410 Via Real
Carpinteria, CA 93013
Attn: Business Affairs
Please include yours or your child’s name, address, and e-mail address when you contact us. We encourage you to promptly update yours or your child’s Personally Identifiable Information if it changes. You may ask to have the information on yours or your child’s account deleted or removed and request that we no longer have contact with your child; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this Website. In addition, it may be impossible to completely delete your information without some residual information because of backups.
If you are a LyndaPro member and would like to cancel your membership, login into your account and go to My Account, Account + Billing.
If you are LyndaKiosk, LyndaClassroom, LyndaCampus or LyndaEnterprise and would like to cancel your membership, please contact your sales representatives or contact firstname.lastname@example.org. To have any personally identifiable information deleted, please contact: email@example.com.
We will retain yours or your child’s information for as long as your account is active or as needed to provide you services. If you wish to cancel yours or your child’s account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will respond to your request to access within 30 days.
You can access some of the information that we collect about you or your child. For example, you can access information regarding recent orders from the Website; Personally Identifiable Information; communication preferences; and payment settings.
With respect to your communications preferences, you can unsubscribe from newsletters by following the instructions included in the newsletter you receive or you can log into your account and update your newsletter and email subscription options. If your e-mail address has changed and you would like to continue to receive newsletters, you will need to access your account and update your e-mail address information in your account and sign-up again for the newsletter. Occasionally we may send out e-mails concerning website disruptions.
If you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only lynda.com (or agents working on behalf of us and under confidentiality agreements) will send you these direct mailings and only if you did not ‘opt-out’ of such offers.
We do not send unsolicited commercial e-mails ("spam"), buy or sell e-mail lists, or use purchased or harvested e-mail lists. We offer commercial e-mail recipients the opportunity to opt-out of further communications in every e-mail. Please note that we may not include the opt-out information in non-commercial e-mails (i.e., e-mails concerning your order, the Website Terms and Conditions of Use, etc.).
You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Website may not work properly in your case.
lynda.com will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Secure Sockets Layer (SSL) technology.
To make online purchases you must use an SSL-enabled browser in order to protect the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Access by you to your account is available through a password and/or unique username selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone, that you change your password often using a combination of letters and numbers, and that you ensure you use a secure web browser. We cannot be held accountable for activity that results from your own neglect to safeguard the secrecy of your password and username. If you share a computer with anyone, you should always log out of the Website before leaving it to prevent access to your information from subsequent users of that computer.
Please notify us as soon as possible if your user name or password is compromised. Call 1 (888) 335-9632 or +1 (805) 477-3900 for assistance, or email email@example.com.
Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside lynda.com, you will not be asked to select a password in order to view or modify such information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed and we shall have no liability to you or any third party for loss, misuse, disclosure or alteration of such information; and (c) any such information and data may be viewed or tampered with in transit by a third party.
In the unlikely event that we believe that the security of your Personally Identifiable Information in our control may have been compromised, we will notify you as promptly as possible under the circumstances. To the extent we have your e-mail address, we may notify you by e-mail and you consent to our use of e-mail as a means of such notification. If you prefer for us to use another method to notify you in this situation, please e-mail us at firstname.lastname@example.org with the alternative contact information you wish to be used.
When you use our Website we will store cookies on your computer in order to facilitate and customize your use of our Website.
What is a cookie? A cookie is a small data text file, which a website stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us.
Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our Website. The cookies make your use of the Website easier, make the Website run more smoothly, and save your logged-in state so that you do not have to log in each time that you visit the Website. You are always free to decline our cookies if your browser permits, but if you do so, our Website will not recognize your computer and you may not have access to all portions of the Website.
We partner with third party ad networks to manage our advertising on other sites. As part of their service, they will place a separate cookie on your computer. We will not provide any third-party ad server with any of your Personally Identifiable Information or information about your purchases. We and our third party ad server will collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server and whether you responded to a particular advertisement. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (link to TRUSTe opt-out). Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.
If you are a California resident and have provided us with Personally Identifiable Information, California law gives you the right to request and receive from us, once per calendar year, information as to how we have shared your Personally Identifiable Information with third parties for their direct marketing purposes If applicable, such information would include a list of names and addresses of all third parties with whom such information was shared during the prior calendar year as well as a list of the categories of Personally Identifiable Information shared. To make such a request, please send an email to email@example.com and include the phrase "California Privacy Request" in the subject line. Your request must also include your name, physical mailing address and email address. We will respond to you within thirty days of receiving such a request.
Note, that we will not share your Personally Identifiable Information with third parties for their marketing purposes without obtaining your prior consent. Moreover, if you have granted us permission, such third parties’ use of your Personally Identifiable Information will be subject to their privacy policies. You should contact those entities directly regarding any communications you may receive from them, including, if you later decide that you no longer want that third party to use your personal information.
If we make material changes to how we use Personal Information collected from Children under 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of their child’s personally identifiable information.
If you choose to disclose Personally Identifiable Information on communities, message boards, forums, and the like, which may be accessible via this Website, you should be aware that such information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages from third parties. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. You acknowledge and accept that any submissions to chat rooms or other public areas on this Website are accessible to all third parties. If you do not want your comments to be viewed by third parties, you are advised not to make any submissions. Ultimately, you are solely responsible for all activity conducted by you via communities, forums, message boards, chat rooms, etc. Please be careful and responsible whenever you are online.
If you choose to send a gift certificate to an individual, we will ask you for the individual’s name and email address. We will automatically send a one-time email to the individual with notice of their gift certificate along with an activation key. The recipient will be asked to create a username and password to activate their subscription, and during this process, they will also be asked if they want to receive any newsletters or other emails from lynda.com. lynda.com stores name and email address of the recipient for the sole purpose of sending this one-time email and tracking the success of our referral program. The individual may contact us at email@example.com to request that we remove this information from our database.
6410 Via Real
Carpinteria CA 93013
Attn: Business Affairs
Phone Number: 1 (888) 335-9632 or +1 (805) 477-3900
You may also contact us by email at firstname.lastname@example.org.