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Troubleshooting printers

From: Windows Vista Essential Training

Video: Troubleshooting printers

So, here I am waiting for my print job to print. I have been working on this article and just waiting and waiting and nothing is printing, nothing is coming out. What's going on with the printer? When you run into a printer problem, number one thing is to try and make sure that your computer is communicating with the printer, i.e. make sure the printer is on make, sure it's plugged, its cables are in, it's on the network, its little lights are flashing and beeping. If all that's happening, maybe the printer is sitting there going, processing, processing.

Troubleshooting printers

So, here I am waiting for my print job to print. I have been working on this article and just waiting and waiting and nothing is printing, nothing is coming out. What's going on with the printer? When you run into a printer problem, number one thing is to try and make sure that your computer is communicating with the printer, i.e. make sure the printer is on make, sure it's plugged, its cables are in, it's on the network, its little lights are flashing and beeping. If all that's happening, maybe the printer is sitting there going, processing, processing.

Maybe it's just saying they are doing nothing even though you sent out a file to print. You should go back to your computer and look. What you are looking for? You may not notice it because printing jobs happen so quickly these days, but while a job is happening there's a little icon down in the lower right and you can double-click that icon and see what's going on your printer. Uh-oh. There was an error in one of the documents that I sent out to the printer and maybe I sent it out quite a while ago. Here's the second one, the one I've been waiting for. I totally forgot that I had done this earlier one.

Something went wrong at the printer with that document and now this other one can't print because it's sitting in the queue behind the problematic one. It's possible even that your queue is just saying, waiting, waiting, waiting because somebody else's document is jamming up the printer stuck on their machine in your office. You might need to go wandering around to see who's got the error. If there is an error though, and it's a problem you can, with the printer, stop individual jobs or delete individual jobs and some people don't realize this.

I can right-click on this job and I could pause, restart or cancel any of these jobs. Let me go ahead and just cancel this job. Are you sure you want to cancel the document? Yes, I am sure I do, and you'll watch it will be deleting, and there we go. My error job, because I tried to cancel it, got out of the way and the job afterwards got sent on. Now, sometimes you end up with this, this job that just won't go away. There it goes.

It might take two or three deletes to try and do it, to get it out. Sometimes when there's a job behind it, just like you saw there, it just won't go away. I don't exactly know why. It's just been my observation from lots of printing. Nonetheless that is a really good way if there was something in that document that was causing a problem. It's just holding up everything. It's one of the most common printing errors besides, well, just a cable being out or something like that.

Show transcript

This video is part of

Image for Windows Vista Essential Training
Windows Vista Essential Training

77 video lessons · 19802 viewers

Jeff Van West
Author

 
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  1. 27m 37s
    1. Welcome
      4m 42s
    2. Vista's top 10
      7m 1s
    3. Some Windows basics
      15m 54s
  2. 48m 56s
    1. Hardware assessment
      6m 49s
    2. Easy Transfer and the File Transfer wizard
      7m 14s
    3. Installing Windows Vista
      5m 50s
    4. Dealing with drivers
      14m 50s
    5. Running older software in Vista
      9m 59s
    6. Installing software in Vista
      4m 14s
  3. 2h 32m
    1. The Welcome Center
      5m 42s
    2. The Aero desktop
      15m 49s
    3. The new Start menu
      20m 32s
    4. The taskbar
      21m 26s
    5. Gadgets and Sidebar
      15m 55s
    6. The Recycle Bin
      8m 12s
    7. Tweaking visuals for speed and pleasure
      17m 48s
    8. Restoring old Windows items
      8m 15s
    9. Desktop power tips
      15m 59s
    10. Using voice recognition
      14m 38s
    11. Voice recognition options
      8m 26s
  4. 1h 32m
    1. Navigating folders in Vista
      15m 38s
    2. The user folder concept
      6m 25s
    3. Filtering, sorting, and grouping
      8m 14s
    4. Indexed searching
      14m 41s
    5. Setting folder preferences
      16m 7s
    6. Burning to CD/DVD
      13m 4s
    7. The Send To commands
      7m 44s
    8. Windows Explorer tips and tricks
      10m 28s
  5. 1h 41m
    1. The IE 7 tour
      16m 2s
    2. Favorites and History
      8m 45s
    3. RSS
      5m 16s
    4. IE security
      15m 12s
    5. Customizing IE 7
      13m 30s
    6. Windows Mail
      12m 21s
    7. Windows Contacts
      11m 9s
    8. Windows Calendar
      18m 50s
  6. 1h 5m
    1. Windows Media Player 11
      16m 43s
    2. Photo Gallery basics
      15m 28s
    3. Photo Gallery advanced
      12m 4s
    4. Movie Maker
      13m 5s
    5. The Snipping tool
      4m 23s
    6. Games
      3m 26s
  7. 30m 25s
    1. Control Panel home
      5m 39s
    2. System control
      7m 45s
    3. Volume controls
      4m 21s
    4. The new "Add and Remove Programs" feature
      3m 53s
    5. Default programs and AutoPlay
      8m 47s
  8. 28m 34s
    1. Mobility Center
      3m 13s
    2. Projection and Presentation modes
      4m 15s
    3. Power options
      10m 26s
    4. The Sync Center and offline files
      10m 40s
  9. 51m 39s
    1. Connecting to a network: The Network and Sharing Center
      10m 21s
    2. Wireless networking
      7m 37s
    3. Creating and finding shares
      11m 19s
    4. Networking troubleshooting
      11m 44s
    5. Remote Desktop
      3m 48s
    6. Windows Meeting Space
      6m 50s
  10. 1h 5m
    1. Security Center and Windows Firewall
      7m 1s
    2. Windows updates
      7m 37s
    3. Windows Defender
      8m 18s
    4. User access control: Standard vs. Admin accounts
      12m 2s
    5. More on accounts
      7m 0s
    6. Password management
      5m 0s
    7. Parental controls
      12m 27s
    8. File and hard drive encryption
      6m 7s
  11. 25m 42s
    1. Adding local printers
      6m 55s
    2. Adding network printers
      5m 36s
    3. Troubleshooting printers
      2m 40s
    4. Cool printing tips
      7m 31s
    5. XPS and PDFs in Vista
      3m 0s
  12. 39m 30s
    1. Using Help files
      3m 33s
    2. Backup files and drives
      9m 2s
    3. File and full disk restore
      8m 31s
    4. System restore points
      4m 34s
    5. Crashes and hangs
      10m 19s
    6. When Vista won't even boot
      3m 31s
  13. 37s
    1. Goodbye
      37s

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