Easy-to-follow video tutorials help you learn software, creative, and business skills.Become a member
On those occasions when you are unable to resolve a computer issue yourself, you may need to solicit outside help. The most difficult thing is to describe what's going on on your screen to that third party. So here in Windows 7, we're going to explore the Problem Steps Recorder that takes screen shots and allows a third party to see exactly what's going on on your screen to better help you. So let's go to the Control Panel. I've already opened it up and click Find and fix problems. So we have gone through the typical steps and we're not able to resolve the issues.
So you will notice on the left-hand side in the Navigation pane here, we've got Get help from a friend. There are some different ways to do that. There is Remote Assistance, but down below you'll notice that we can record a problem that we are having with this computer. So we click the Problems Steps Recorder link. And all that does is it opens up little window that has a record button and a couple other options for adding comments and so on. Well, let's close up the Troubleshooter and let's say we want to record the issue we are having. We are trying to connect to a remote Desktop and it's just not working.
So we can start right from here. Click Start Record. Now everything you do is being recorded. So each click displays a new screen shot. So we will click the Start button or Windows orb, we will go to All Programs and we'll go to Accessories and there is Remote Desktop Connection. Now at any time we can add a comment. So let's click Remote Desktop Connection. It shows up. Let's add a comment. When this window opens, I don't have any preset options to choose from.
So I will click OK. The comment has been added. Now I am just going to move the recorder out the away a little bit here. Click the dropdown and there it is. I have got no options to choose from and this is my issue. I am trying to get some help here. So I can add another comment or they have already read the comment that there's nothing here. Click it again. Now I am going to stop the recording. Now as soon as I do that, it's going to save this as a zip file. So it's easy to send via e-mail for example. We just put it right on the Desktop. If you haven't selected Desktop, go ahead and do that and the name RemoteIssue and when we click Save, we are going to see that appear on the Desktop and all we need to do now is attach it to an e- mail, if we wanted to or just send it off to somebody on the network by copying it over.
When they receive it, they double-click, opens up the zip file and they'll see the problem and the number. Double-clicking this will actually launch their default browser where they can display the steps. So we double-click and here's the recorded problem steps. So as I scroll down, you can see there is our first screen. There is no comment attached to that. So I am going to All Programs. I am going to Accessories > Remote Desktop Connection, there is the comment and this window opens I don't have any preset options to choose from.
You can see there's me clicking that dropdown. That's what I see and that's the end of it. So the person who is troubleshooting this, maybe it's a customer service type agent, has a lots of information. You can see all the different clicks and so on in text format as well as those screen shots above. This is all thanks to the Problem Steps Recorder. So once they have got this and they know what is going on, they might be better able to help me out. I am going to close up these windows. I am even going to close up my Remote Desktop.
And when you are done with the Problem Steps Recorder you can click the Close button in the top right-corner. So on those occasions when you need to get some help from somebody outside, then it might be a good idea to record what's going on, get those screen shots and add comments where necessary to give the person helping you the full picture, allowing them to be better able to help you out.
Get unlimited access to all courses for just $25/month.Become a member
Access exercise files from a button right under the course name.
Search within course videos and transcripts, and jump right to the results.
Remove icons showing you already watched videos if you want to start over.
Make the video wide, narrow, full-screen, or pop the player out of the page into its own window.
Click on text in the transcript to jump to that spot in the video. As the video plays, the relevant spot in the transcript will be highlighted.
Your file was successfully uploaded.