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At some point you may come across an issue you simply cannot resolve on your own. You'll need to get help. In those instances it may be helpful to know about a feature called the problem steps recorder. Which will record all of the steps, that you take to arrive at that issue. By recording it, you can then share it with a support person. For example who will know exactly what you did when you arrived at the issue. Let's take a look at it now. From the start screen, let's type in record. Notice at the top of the search results, we have out Steps Recorder.
It will take us to the old desktop environment, so your issue has to be happening there. Let's give it a click. And it opens up this tiny little window called the steps recorder. The only button available right now is to start recording. Alt a is your keyboard shortcut. So if the problem begins as you start clicking on the screen for example. You will want to include those steps in the recorder by clicking Start Recording. You can start it at any time Now everything you do on screen will be recorded.
So let's say we want to double-click Exercise Files. That opens up the folder. Next we want to select a file. Notice a little flash of red, indicating that's been recorded. Let's say we're having issues now trying to burn files to disc. We go up to share and click there. Again, a little flash of red. And then, Burn to disc, when we click there, notice there's nothing to click on. It's not available to us, that's the issue. And now, we've gone through each of the steps to get there, and we can send this off to someone who's trying to help us.
So we're actually done recording. Now you can see we have a Pause Record, and a Stop Record button, as well as Add Comment. Well, we just clicked Burn to disc, and weren't able to actually use it. Maybe we should add a comment here. Let's click Add Comment, down below in the field, we can start typing. The burn to disc button is not available. For this type of file that I want to burn. Okay.
When we click OK, we just save that comment along with the steps. Now we can stop recording. And the next thing that happens is our steps are revealed to us. Down below some information. You can review the recorded steps. As a slide show if we wanted to. Or go directly to the additional details. Let's just scroll down. As we scroll down, we can do this manually. See the first step, which was, double clicking exercise files. The next step, we clicked on the name of the file which was cherry tomatoes.
And you can see it's highlighted in this green rectangle. A little further down we went to the ribbon, to the share tab. It's listed here along with the date and time. And a little further down we went to burn to disc and nothing happened. And then we decide, let's add a comment here. The burn to disc button is not available for this type of file that I want to burn. And that was really the last thing we did. And you can see now we have links to go back to the top of the page. We have links to go to the next step.
Next step, previous step, but down at the very bottom, after we see the graphical images taken of each of our steps, we get into Additional Details. And in this case you're going to see the steps listed in text format, with some additional information that could be useful to support people. Return to top of page. And we're right back where we started. Now, all we see here is a graphical and text list of our steps and any issues that may have arisen.
And, if we want to share this with someone, we need to save it. So we go up to save, Alt+V is your keyboard shortcut, and it's going to be saved as a zip file. I'm going to save mine to the desktop. And I'm going to type in burn issue, and then I'm going to put in an underscore here step, so I know it's the steps. And when I click Save. That zip file saved to my location, my desktop, and now I have a file I can attach to an email that I might be sending off to a support person, for example. And I'm safe to close this up.
You can close up File Explorer as well, knowing that we have recorded all of the steps, and we've sent them off to a support person who hopefully can resolve our issue. Let's press the Windows key to return to the Start screen. That's the problem step recorder, a handy little feature if you need to get help from elsewhere.
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