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Fixing issues with the Problem Steps Recorder

From: Windows 8.1 Essential Training

Video: Fixing issues with the Problem Steps Recorder

At some point you may come across an issue you simply cannot resolve on your own. You'll need to get help. In those instances it may be helpful to know about a feature called the problem steps recorder. Which will record all of the steps, that you take to arrive at that issue. By recording it, you can then share it with a support person. For example who will know exactly what you did when you arrived at the issue. Let's take a look at it now. From the start screen, let's type in record. Notice at the top of the search results, we have out Steps Recorder.

Fixing issues with the Problem Steps Recorder

At some point you may come across an issue you simply cannot resolve on your own. You'll need to get help. In those instances it may be helpful to know about a feature called the problem steps recorder. Which will record all of the steps, that you take to arrive at that issue. By recording it, you can then share it with a support person. For example who will know exactly what you did when you arrived at the issue. Let's take a look at it now. From the start screen, let's type in record. Notice at the top of the search results, we have out Steps Recorder.

It will take us to the old desktop environment, so your issue has to be happening there. Let's give it a click. And it opens up this tiny little window called the steps recorder. The only button available right now is to start recording. Alt a is your keyboard shortcut. So if the problem begins as you start clicking on the screen for example. You will want to include those steps in the recorder by clicking Start Recording. You can start it at any time Now everything you do on screen will be recorded.

So let's say we want to double-click Exercise Files. That opens up the folder. Next we want to select a file. Notice a little flash of red, indicating that's been recorded. Let's say we're having issues now trying to burn files to disc. We go up to share and click there. Again, a little flash of red. And then, Burn to disc, when we click there, notice there's nothing to click on. It's not available to us, that's the issue. And now, we've gone through each of the steps to get there, and we can send this off to someone who's trying to help us.

So we're actually done recording. Now you can see we have a Pause Record, and a Stop Record button, as well as Add Comment. Well, we just clicked Burn to disc, and weren't able to actually use it. Maybe we should add a comment here. Let's click Add Comment, down below in the field, we can start typing. The burn to disc button is not available. For this type of file that I want to burn. Okay.

When we click OK, we just save that comment along with the steps. Now we can stop recording. And the next thing that happens is our steps are revealed to us. Down below some information. You can review the recorded steps. As a slide show if we wanted to. Or go directly to the additional details. Let's just scroll down. As we scroll down, we can do this manually. See the first step, which was, double clicking exercise files. The next step, we clicked on the name of the file which was cherry tomatoes.

And you can see it's highlighted in this green rectangle. A little further down we went to the ribbon, to the share tab. It's listed here along with the date and time. And a little further down we went to burn to disc and nothing happened. And then we decide, let's add a comment here. The burn to disc button is not available for this type of file that I want to burn. And that was really the last thing we did. And you can see now we have links to go back to the top of the page. We have links to go to the next step.

Next step, previous step, but down at the very bottom, after we see the graphical images taken of each of our steps, we get into Additional Details. And in this case you're going to see the steps listed in text format, with some additional information that could be useful to support people. Return to top of page. And we're right back where we started. Now, all we see here is a graphical and text list of our steps and any issues that may have arisen.

And, if we want to share this with someone, we need to save it. So we go up to save, Alt+V is your keyboard shortcut, and it's going to be saved as a zip file. I'm going to save mine to the desktop. And I'm going to type in burn issue, and then I'm going to put in an underscore here step, so I know it's the steps. And when I click Save. That zip file saved to my location, my desktop, and now I have a file I can attach to an email that I might be sending off to a support person, for example. And I'm safe to close this up.

You can close up File Explorer as well, knowing that we have recorded all of the steps, and we've sent them off to a support person who hopefully can resolve our issue. Let's press the Windows key to return to the Start screen. That's the problem step recorder, a handy little feature if you need to get help from elsewhere.

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This video is part of

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Windows 8.1 Essential Training

57 video lessons · 15937 viewers

David Rivers
Author

 
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  1. 1m 23s
    1. Welcome
      47s
    2. Using the exercise files
      36s
  2. 32m 40s
    1. Assessing your hardware and Windows 8.1 versions
      2m 43s
    2. Getting familiar with the user interface
      8m 11s
    3. Exploring the Windows 8.1 desktop
      6m 13s
    4. Using touch screens and gestures
      2m 8s
    5. Switching between apps with Switcher
      3m 50s
    6. Personalizing Windows 8.1
      7m 33s
    7. Creating tile groups
      2m 2s
  3. 43m 58s
    1. Using the ribbon in File Explorer
      10m 21s
    2. Organizing folders and files
      6m 22s
    3. Customizing folder behavior
      5m 28s
    4. Searching for files and file contents
      7m 22s
    5. Creating easy access to files and folders
      4m 56s
    6. Using SkyDrive
      4m 29s
    7. Copying files in a single window
      5m 0s
  4. 1h 11m
    1. Managing mail with the Mail app
      7m 46s
    2. Keeping dates with the Calendar app
      6m 59s
    3. Managing contacts in the People app
      9m 55s
    4. Communicating with contacts using Skype
      10m 13s
    5. Working with photos
      10m 58s
    6. Reading text with the Reader app
      4m 14s
    7. Managing music with the Music app
      8m 29s
    8. Locating places with Maps
      8m 29s
    9. Timing things with Alarms
      4m 19s
  5. 28m 18s
    1. Typing text with Sticky Notes, Notepad, and WordPad
      10m 30s
    2. Creating graphics with Paint
      10m 18s
    3. Performing calculations with the Calculator
      2m 55s
    4. Taking screenshots with the Snipping tool
      4m 35s
  6. 31m 17s
    1. Viewing your current system specs
      4m 4s
    2. Controlling sound device volume settings
      7m 36s
    3. Removing unwanted applications
      2m 55s
    4. Setting default programs
      5m 26s
    5. Setting accessibility options
      8m 45s
    6. Navigation settings for desktop lovers
      2m 31s
  7. 20m 34s
    1. Getting connected
      4m 1s
    2. Connecting PCs with HomeGroup
      6m 29s
    3. Connecting to another computer with Remote Desktop
      2m 44s
    4. Selecting sharing options for networks
      3m 54s
    5. Adding and removing devices
      3m 26s
  8. 40m 48s
    1. Keeping your PC secure with Windows Update
      4m 26s
    2. Viewing and resolving security issues with Action Center
      3m 28s
    3. Battling malicious software with Windows Defender
      4m 52s
    4. Controlling user account access
      3m 53s
    5. Secure your account with passwords and PINs
      5m 51s
    6. Using Parental Controls
      10m 8s
    7. Encrypting a drive with BitLocker
      4m 22s
    8. Using Encrypting File System (EFS)
      3m 48s
  9. 12m 2s
    1. Printing files directly from Windows
      3m 27s
    2. Printing files to the XPS format
      4m 53s
    3. Accessing and changing printer options
      3m 42s
  10. 20m 43s
    1. Finding issues in the Troubleshooting control panel
      4m 10s
    2. Fixing issues with the Problem Steps Recorder
      4m 40s
    3. Backing up with File History
      5m 57s
    4. Reversing a fatal crash with System Restore
      3m 21s
    5. Reseting your Windows 8.1 installation
      2m 35s
  11. 40s
    1. Next steps
      40s

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