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In Windows 7 Essential Training, David Rivers helps users of any level feel comfortable with the improvements and enhancements found in Microsoft's operating system. From simple navigation through the updated graphic user interface, David shows how to install or upgrade and get the most out of Windows 7. He covers using the new Internet Explorer 8 and boosting a computer's memory with the ReadyBoost tool. He also highlights hardware configuration options and explores the advances made connecting a home or work system with Windows Live, the cloud-computing environment made available for Windows 7 users. Exercise files accompany this course.
If you are experiencing any type of issue with your computer, whether it be software or hardware related, Windows 7 includes a number of troubleshooting tools to help you find and even fix some of those problems. So let's explore that now. We'll locate it in the Control Panel by clicking the Windows orb or Start button. And we can go directly to the Control Panel, but I like to use the Search field. I want to troubleshoot. So I am going to type in the word trouble. Let's see what happens. Well off the top, we have got a number of troubleshooting options to choose from under the Control Panel heading.
And as I scroll down, you will notice I've got troubleshooting here to troubleshoot and fix common computer problems. That's probably good. First, look at these icons that look like little flags or pennants and those represent options you'll find in the Action Center like Fix problems with your computer. We have seen that in a previous lesson. A little further down, I have got Find and fix problems. The neat thing about this is when you make a selection, you can go to any of these other selections from the screen you choose. Watch what happens, for example, if we go to the Action Center by clicking Fix problems with your computer.
Well, I need to setup Windows Update. The red bar indicates this is important. Under Maintenance, I need to set up some backup options and you can see the yellow bar representing this is not quite as important but it's still an issue I need to resolve. Anything in green would be fixed. I don't see any of that. But further down, I do see a link to troubleshooting. There's that Find and fix problems option I saw a moment ago from the Start menu. So I am going to choose Troubleshooting from here. Here is where I go to troubleshoot computer problems, and this is the equivalent of choosing Find and fix problems.
And I've got a number of different categories to choose from. So, if it's a problem with software, you can see under Programs. If I need to run programs made for previous versions of Windows, here's where I go. I have got hardware and sound issues, network and Internet issues. They often pop up. Maybe it is the problem with the way things appear on my screen. So I can go into any of these sections or go directly to a subcategory by clicking the link down below. So let's say the scenario is I have got my headphones plugged in but I don't hear any audio coming through.
In this case, I want to go to hardware and sound, and look at that. I have got a link to take me directly to troubleshoot audio playbacks. I am going to select that one. It takes me to a little wizard for playing audio and all I need to do is click Next to go to the first step, which is detecting problems. The first question is what type of device do I want to troubleshoot because I have got speakers attached? And you can see the radio button for that is selected. It also tells me as I hover over it that this connector appears on the back of my computer. So it knows what I've got. Let's just move away and hover on that again. Here it is.
If I go down below further, Speakers - High Definition Audio Device. I might have one plugged-in but there's no jack information for that. And then, down below there is Headphones, and you can see down below where it says, The connector for this device is located on the front of the computer. So, it knows my machine and that's where I'm having the issue. So I'm going to select that radio button and click Next. Now it starts detecting the problem and it would appear that I haven't plugged-in the connection, and if I look at the front of the computer, it looks like I plugged it in. I am going to go and give it an extra little push to see if it is not all the way in.
All right, so it was a little bit loose, so I gave it a tap and it's pushed all the way in now. So, when I click Next to move on, it starts detecting again. So, it does another analysis and you can see the problem was found. It wasn't plugged-in. Now it's fixed. I see the green circle with the check mark. That means everything is good to go. I can click Close and sure enough, I am hearing all of the audio coming out of the headphones. So, finding and fixing problems with the troubleshooter is an excellent way to get a lot of help from Windows itself in not only recognizing the issue, but helping you correct that issue as well.
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