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Finding issues in the Troubleshooting control panel

From: Windows 7 Essential Training

Video: Finding issues in the Troubleshooting control panel

If you are experiencing any type of issue with your computer, whether it be software or hardware related, Windows 7 includes a number of troubleshooting tools to help you find and even fix some of those problems. So let's explore that now. We'll locate it in the Control Panel by clicking the Windows orb or Start button. And we can go directly to the Control Panel, but I like to use the Search field. I want to troubleshoot. So I am going to type in the word trouble. Let's see what happens. Well off the top, we have got a number of troubleshooting options to choose from under the Control Panel heading.

Finding issues in the Troubleshooting control panel

If you are experiencing any type of issue with your computer, whether it be software or hardware related, Windows 7 includes a number of troubleshooting tools to help you find and even fix some of those problems. So let's explore that now. We'll locate it in the Control Panel by clicking the Windows orb or Start button. And we can go directly to the Control Panel, but I like to use the Search field. I want to troubleshoot. So I am going to type in the word trouble. Let's see what happens. Well off the top, we have got a number of troubleshooting options to choose from under the Control Panel heading.

And as I scroll down, you will notice I've got troubleshooting here to troubleshoot and fix common computer problems. That's probably good. First, look at these icons that look like little flags or pennants and those represent options you'll find in the Action Center like Fix problems with your computer. We have seen that in a previous lesson. A little further down, I have got Find and fix problems. The neat thing about this is when you make a selection, you can go to any of these other selections from the screen you choose. Watch what happens, for example, if we go to the Action Center by clicking Fix problems with your computer.

Well, I need to setup Windows Update. The red bar indicates this is important. Under Maintenance, I need to set up some backup options and you can see the yellow bar representing this is not quite as important but it's still an issue I need to resolve. Anything in green would be fixed. I don't see any of that. But further down, I do see a link to troubleshooting. There's that Find and fix problems option I saw a moment ago from the Start menu. So I am going to choose Troubleshooting from here. Here is where I go to troubleshoot computer problems, and this is the equivalent of choosing Find and fix problems.

And I've got a number of different categories to choose from. So, if it's a problem with software, you can see under Programs. If I need to run programs made for previous versions of Windows, here's where I go. I have got hardware and sound issues, network and Internet issues. They often pop up. Maybe it is the problem with the way things appear on my screen. So I can go into any of these sections or go directly to a subcategory by clicking the link down below. So let's say the scenario is I have got my headphones plugged in but I don't hear any audio coming through.

In this case, I want to go to hardware and sound, and look at that. I have got a link to take me directly to troubleshoot audio playbacks. I am going to select that one. It takes me to a little wizard for playing audio and all I need to do is click Next to go to the first step, which is detecting problems. The first question is what type of device do I want to troubleshoot because I have got speakers attached? And you can see the radio button for that is selected. It also tells me as I hover over it that this connector appears on the back of my computer. So it knows what I've got. Let's just move away and hover on that again. Here it is.

If I go down below further, Speakers - High Definition Audio Device. I might have one plugged-in but there's no jack information for that. And then, down below there is Headphones, and you can see down below where it says, The connector for this device is located on the front of the computer. So, it knows my machine and that's where I'm having the issue. So I'm going to select that radio button and click Next. Now it starts detecting the problem and it would appear that I haven't plugged-in the connection, and if I look at the front of the computer, it looks like I plugged it in. I am going to go and give it an extra little push to see if it is not all the way in.

All right, so it was a little bit loose, so I gave it a tap and it's pushed all the way in now. So, when I click Next to move on, it starts detecting again. So, it does another analysis and you can see the problem was found. It wasn't plugged-in. Now it's fixed. I see the green circle with the check mark. That means everything is good to go. I can click Close and sure enough, I am hearing all of the audio coming out of the headphones. So, finding and fixing problems with the troubleshooter is an excellent way to get a lot of help from Windows itself in not only recognizing the issue, but helping you correct that issue as well.

Show transcript

This video is part of

Image for Windows 7 Essential Training
Windows 7 Essential Training

73 video lessons · 45344 viewers

David Rivers
Author

 
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  1. 16m 28s
    1. Welcome
      1m 54s
    2. Windows basics for first-time users
      13m 47s
    3. Using the exercise files
      47s
  2. 29m 18s
    1. Assessing your hardware and Windows 7 versions
      6m 57s
    2. Upgrading from other Windows versions
      2m 56s
    3. Transferring old files with Windows Easy Transfer
      7m 2s
    4. Dealing with device drivers
      6m 42s
    5. Running a Windows XP program in Windows 7
      5m 41s
  3. 33m 12s
    1. Getting familiar with the desktop
      8m 55s
    2. Handling tasks with the improved task bar
      8m 50s
    3. Accessing your favorites quickly with jump lists
      3m 59s
    4. Finding files and programs with Windows Search
      2m 18s
    5. Using the Action Center
      3m 48s
    6. Keeping information at your fingertips with desktop gadgets
      5m 22s
  4. 34m 24s
    1. Navigating folders and their contents
      6m 59s
    2. Staying organized with your own folders
      4m 44s
    3. Choosing how your folders and user interface behave
      7m 30s
    4. Sharing and protecting folders and files
      5m 27s
    5. Simplifying organization with libraries
      3m 48s
    6. Backing up by burning to CD or DVD
      5m 56s
  5. 24m 44s
    1. Windows Media Center
      7m 22s
    2. Playing media files with Windows Media Player
      3m 59s
    3. Organizing and sharing photos in Windows Explorer
      7m 22s
    4. Taking screenshots with the Snipping tool
      6m 1s
  6. 24m 35s
    1. Taking notes with sticky notes, Notepad, and WordPad
      11m 33s
    2. Creating graphics with Paint
      4m 58s
    3. Performing simple and advanced calculations with the calculator
      5m 20s
    4. Playing Windows games
      2m 44s
  7. 33m 5s
    1. Getting under your computer's hood with the Control Panel
      5m 28s
    2. Controlling system settings
      6m 38s
    3. Controlling sound device volume settings
      6m 38s
    4. Uninstalling programs that are no longer used
      2m 42s
    5. Setting default programs
      5m 10s
    6. Exploring accessibility options
      6m 29s
  8. 21m 1s
    1. Connecting hardware with Device Stage
      2m 56s
    2. Create a home network using HomeGroup
      4m 49s
    3. Controlling what is shared on a network
      3m 26s
    4. Troubleshooting a network and HomeGroup
      3m 58s
    5. Reconnecting quickly with jump lists
      2m 18s
    6. Boosting your computer's memory with ReadyBoost
      3m 34s
  9. 31m 53s
    1. Keeping your PC secure with Windows Update
      3m 44s
    2. Battling spyware with Windows Defender
      7m 41s
    3. Controlling access with user accounts
      4m 32s
    4. Streamlining passwords in Credential Manager
      4m 38s
    5. Using parental controls to block unwanted content
      4m 49s
    6. Securing drives with BitLocker Drive Encryption
      6m 29s
  10. 15m 11s
    1. Printing files directly from Windows
      2m 48s
    2. Troubleshooting printer problems
      5m 15s
    3. Printing power tips
      3m 56s
    4. Printing to and viewing the XPS file format
      3m 12s
  11. 25m 4s
    1. Finding issues in the Troubleshooting control panel
      3m 53s
    2. Sharing issues with the Problem Steps Recorder
      3m 56s
    3. Backing up folders and drives
      6m 36s
    4. Restoring files and drives
      4m 39s
    5. Handling an entire system crash
      6m 0s
  12. 28m 23s
    1. Exploring changes to the UI
      4m 46s
    2. Access sites quickly using Favorites and History
      5m 17s
    3. Connecting to RSS feeds and web slices
      6m 1s
    4. Displaying similar sites with Suggested Sites
      2m 16s
    5. Browsing without navigating using accelerators
      6m 36s
    6. Keeping your browsing private using InPrivate Browsing and filtering
      3m 27s
  13. 1h 14m
    1. Setting up your Windows Live profile
      4m 37s
    2. Downloading Windows Live Essentials
      2m 23s
    3. Tracking dates and events with the Windows Live calendar
      7m 22s
    4. Free email with Windows Live Mail
      6m 14s
    5. Texting live with Windows Live Messenger
      7m 13s
    6. Organizing and sharing photos in Photo Gallery
      9m 46s
    7. Synchronizing photos on two computers with Live Sync
      4m 0s
    8. Controlling content and communications with Family Safety
      6m 26s
    9. Keeping a blog with Windows Live Writer
      6m 50s
    10. Accessing free online storage with SkyDrive
      4m 44s
    11. Creating a movie with Windows Live Movie Maker
      14m 46s
  14. 18s
    1. Goodbye
      18s

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