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Windows 8.1 Essential Training
Illustration by Neil Webb

Finding issues in the Troubleshooting control panel


From:

Windows 8.1 Essential Training

with David Rivers

Video: Finding issues in the Troubleshooting control panel

When you notice issues related to performance on your Windows 8.1 machine, there are a number of tools to help you troubleshoot those issues and even fix them on the fly. That's what we're going to take a look at now. Some troubleshooting. So, from our start screen, let's just type in the word trouble. Right away, you'll see over here in the search pane, we have troubleshooting and troubleshooting history options. Let's go to troubleshooting. That opens up the troubleshooting window. And you'll notice you have a number of links down below for troubleshooting programs, hardware, network, system and security.
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  1. 1m 23s
    1. Welcome
      47s
    2. Using the exercise files
      36s
  2. 32m 40s
    1. Assessing your hardware and Windows 8.1 versions
      2m 43s
    2. Getting familiar with the user interface
      8m 11s
    3. Exploring the Windows 8.1 desktop
      6m 13s
    4. Using touch screens and gestures
      2m 8s
    5. Switching between apps with Switcher
      3m 50s
    6. Personalizing Windows 8.1
      7m 33s
    7. Creating tile groups
      2m 2s
  3. 43m 58s
    1. Using the ribbon in File Explorer
      10m 21s
    2. Organizing folders and files
      6m 22s
    3. Customizing folder behavior
      5m 28s
    4. Searching for files and file contents
      7m 22s
    5. Creating easy access to files and folders
      4m 56s
    6. Using SkyDrive
      4m 29s
    7. Copying files in a single window
      5m 0s
  4. 1h 11m
    1. Managing mail with the Mail app
      7m 46s
    2. Keeping dates with the Calendar app
      6m 59s
    3. Managing contacts in the People app
      9m 55s
    4. Communicating with contacts using Skype
      10m 13s
    5. Working with photos
      10m 58s
    6. Reading text with the Reader app
      4m 14s
    7. Managing music with the Music app
      8m 29s
    8. Locating places with Maps
      8m 29s
    9. Timing things with Alarms
      4m 19s
  5. 28m 18s
    1. Typing text with Sticky Notes, Notepad, and WordPad
      10m 30s
    2. Creating graphics with Paint
      10m 18s
    3. Performing calculations with the Calculator
      2m 55s
    4. Taking screenshots with the Snipping tool
      4m 35s
  6. 31m 17s
    1. Viewing your current system specs
      4m 4s
    2. Controlling sound device volume settings
      7m 36s
    3. Removing unwanted applications
      2m 55s
    4. Setting default programs
      5m 26s
    5. Setting accessibility options
      8m 45s
    6. Navigation settings for desktop lovers
      2m 31s
  7. 20m 34s
    1. Getting connected
      4m 1s
    2. Connecting PCs with HomeGroup
      6m 29s
    3. Connecting to another computer with Remote Desktop
      2m 44s
    4. Selecting sharing options for networks
      3m 54s
    5. Adding and removing devices
      3m 26s
  8. 40m 48s
    1. Keeping your PC secure with Windows Update
      4m 26s
    2. Viewing and resolving security issues with Action Center
      3m 28s
    3. Battling malicious software with Windows Defender
      4m 52s
    4. Controlling user account access
      3m 53s
    5. Secure your account with passwords and PINs
      5m 51s
    6. Using Parental Controls
      10m 8s
    7. Encrypting a drive with BitLocker
      4m 22s
    8. Using Encrypting File System (EFS)
      3m 48s
  9. 12m 2s
    1. Printing files directly from Windows
      3m 27s
    2. Printing files to the XPS format
      4m 53s
    3. Accessing and changing printer options
      3m 42s
  10. 20m 43s
    1. Finding issues in the Troubleshooting control panel
      4m 10s
    2. Fixing issues with the Problem Steps Recorder
      4m 40s
    3. Backing up with File History
      5m 57s
    4. Reversing a fatal crash with System Restore
      3m 21s
    5. Reseting your Windows 8.1 installation
      2m 35s
  11. 40s
    1. Next steps
      40s

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Windows 8.1 Essential Training
5h 3m Appropriate for all Oct 17, 2013

Viewers: in countries Watching now:

Windows 8 was a new direction for Microsoft, offering mobile integration, cloud storage, and security enhancements. But some people were unhappy with its design. Windows 8.1 answers these complaints and takes Windows a step further. In this course, David Rivers shows you all its essential features. Take a tour of the interface, review the new file and folder behaviors, and meet the most useful apps, including Calendar, Photos, Maps, and Music. David also shows how to adjust system settings like default programs and volume, work with external devices, and set up networks. The final chapters show you how to keep your computer even more secure with Access Control and Windows Defender, and how to troubleshoot potential issues, like reversing fatal crashes.

Topics include:
  • Using touch screens and gestures
  • Organizing files and folders
  • Managing your inbox with the Mail app
  • Working with photos
  • Managing contacts in the People app
  • Controlling system sounds, volume, and accessibility options
  • Getting connected to other PCs and devices
  • Keeping your PC secure with Windows Update
  • Using parental controls to block unwanted content
  • Printing from Windows 8
  • Fixing issues with the Problem Steps Recorder
  • Keeping file backups with File History
Subjects:
Business Operating Systems Productivity Home + Small Office
Software:
Windows
Author:
David Rivers

Finding issues in the Troubleshooting control panel

When you notice issues related to performance on your Windows 8.1 machine, there are a number of tools to help you troubleshoot those issues and even fix them on the fly. That's what we're going to take a look at now. Some troubleshooting. So, from our start screen, let's just type in the word trouble. Right away, you'll see over here in the search pane, we have troubleshooting and troubleshooting history options. Let's go to troubleshooting. That opens up the troubleshooting window. And you'll notice you have a number of links down below for troubleshooting programs, hardware, network, system and security.

We also have links to areas we've seen already like the action center. When you click action center, you may see issues related to security or maintenance listed here. Remember the color coding. Red. We also had yellow options that were less urgent. But we also have access back to troubleshooting to find and fix problems, so let's go there. All right, let's say we have problems running certain programs. Maybe they were made for previous versions of Windows. Well, we can run programs made for previous versions of Windows by going into this link right here.

This is called the program compatibility troubleshooter. It's going to find and fix those problems when it comes to running older programs. I don't have any, so I'm going to click Cancel and go on to the next category, hardware and sound. Maybe you're having trouble with your audio recordings. They don't sound right. You can troubleshoot audio recording if you're an administrator. That's what the administrator icon represents. So you can find and fix problems with recording sound by clicking Advanced. You'll notice it's going to apply repairs automatically. I'm going to deselect that so I can see them first and click Next.

Right away it's going to try and detect any problems it is experiencing with recording audio. Hopefully we don't have any, but it's a great option. See how it's checking my audio service status? And eventually, you'll see that I have a question here. Which of these devices do you want to troubleshoot? My microphone, or the microphone that's built into my webcam? Maybe I'm having difficulty when I'm doing web conferencing, having people hear me. Either way, you'll be able to move on to the next step, troubleshooting those devices. I'm going to click Cancel, and go back and take a look at the next category that could be of interest to you, and that's system and security.

Notice one of the options is with Windows update. If we click that link, we can resolve any problems that prevent us from updating Windows accurately, the way we want. Again, we can click Advanced, and you'll see run as administrator, in this case as an option. Which may give us more options or more areas to troubleshoot. Again, repairs will be made automatically if we leave that checked off. Let's click Next and see if we're having any issues with updating. All right, issues might be found troubleshooting with administrator permissions, and that's exactly what we want to do.

Let's try troubleshooting. It's detecting problems and it's going to run a number of services to see how our Windows update is behaving. Looks like there were a couple of problems that were found and fixed. Potential Windows update database error detected, and for me, also Windows update components had to be repaired. And I can see they were fixed. I see the green circles and checkmarks. I can close the troubleshooter or I can view more detailed information about what was detected and fixed. Let's do that.

By clicking this option, you can see, you can scroll down now and see the issues that were found, issues that were checked. You can see what was fixed. And now, what's kind of cool, at the very top is this little printer icon that allows me to print all of these details out, if I want a hard copy. When I click Next, you can see I'm back where I started, where troubleshooting has completed, and my short list of problems that were found and fixed. I'm going to click Close. So if you are experiencing issues related to programs, hardware and sound, even network and internet connections, or system and security, go into troubleshooting to check them out.

You may find issues and you may even get them fixed up automatically for you. We'll close this up now by going to the Close button in the top right corner. And return to the start screen by pressing our Windows key.

There are currently no FAQs about Windows 8.1 Essential Training.

 
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