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Using emoticons to engage participants

From: Up and Running with WebEx Training Center

Video: Using emoticons to engage participants

Green Checkmark, Red X, and Hand Raise typically are used in response to a direct question. You want to find out if your participants are with you, if they are agreeing with what you're saying, or if they want to communicate directly. If you'd like to get more subtle feedback during this session, you want participants to give feedback at any time, teach them how to use the Emoticons Tool. You can see the Emoticons here represented by a yellow smiley face icon. And Greg, if you expand your Emoticons Palette we'll see it on the Macintosh.

Using emoticons to engage participants

Green Checkmark, Red X, and Hand Raise typically are used in response to a direct question. You want to find out if your participants are with you, if they are agreeing with what you're saying, or if they want to communicate directly. If you'd like to get more subtle feedback during this session, you want participants to give feedback at any time, teach them how to use the Emoticons Tool. You can see the Emoticons here represented by a yellow smiley face icon. And Greg, if you expand your Emoticons Palette we'll see it on the Macintosh.

So if you expand the Emoticons Palette you'll see that there are 12 different icons that represent what the participants might be thinking about at that time. They might show applaud to tell you that they think what you just said was funny or they liked the feature that they just saw, they might show that they are satisfied, or coffee cup might mean that they feel like they need to take a break. You'll see these other emoticons are very subtle differences. Maybe they feel sleepy or they feel surprised or they feel like there's something to be worried about in that last segment that you just covered.

So participants can let you know their status by changing their emoticons. Again, participants don't typically use these tools unless you invite them to do so. So at this point, I'd like to invite all participants to choose an emoticon that represents how they're feeling right now. Go ahead and click so that we can see those icons show up to the right of your name. So we can see different faces there. And notice that in some cases, you'll see a red exclamation point to the right of the participant's name.

That's not an emoticon that that person chose to use. Instead it's WebEx's way of telling you that that person no longer has the WebEx software interface in the foreground; they maybe moved to email or moved to a Web Browser and they are off doing something else. That red Exclamation Point is your cue that participant is not really paying attention and not with you. If you click the red Exclamation Point in the lower right corner of the Presenter view, you can check the attendee Attentiveness levels and right now I'm seeing that 20% of my attendees, in this case one person, is inattentive.

I don't recommend that you use that information to punish the person or to call on them to make them participate. In my experience that person is just distracted for some reason and in the times that I've tried to call on the person to get them to participate I just get silence, I don't get any response at all because they're distracted and they've maybe stepped away from their desk. So don't feel like you need to make everyone participate; just know that when you see that Red Checkmark, that person isn't really with you, but they may be answering an urgent email.

There are also some tools to the left of the Emoticon icon that shows Go Faster and Go Slower. That's a participant's way of telling you that they are ready to move on or that they need to take a little bit more time. So participants, if you'd go ahead and change your speed control, we can see the icon show up to the right of your name. Many times I'll ask the participants to show the Coffee Cup icon while they are away on break, so I know that they're stepped away from their desk.

When they come back from the session I ask them to show Green Checkmark to let me know that they've returned to the session and that they are ready to start again. So participants, we're about to take a break. Please show your Coffee Cup icon. When you're back in your seat please show Green Checkmark, and then Green Checkmark to show that you've returned. So this is what it looks like on a PC, and this is what it looks like on a Mac. Again, the presenter can clear all of the feedback icons by clicking on this Eraser Tool or the Clear Feedback Tool.

So, as you can see, even though we are not able to see the participants and read their body language or see eye contact, we can use these feedback tools to communicate effectively during the session.

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This video is part of

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Up and Running with WebEx Training Center

58 video lessons · 6423 viewers

Karen Hyder
Author

 
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  1. 1m 47s
    1. Welcome
      1m 2s
    2. What you need to know
      45s
  2. 11m 25s
    1. Introducing WebEx and registering for a session
      2m 57s
    2. Joining a session
      1m 37s
    3. Setting your preferences
      3m 52s
    4. Accessing the downloadable tools
      2m 59s
  3. 27m 27s
    1. Creating an instant session
      2m 21s
    2. Scheduling and setting up a training session
      1m 36s
    3. Selecting audio conference settings
      2m 22s
    4. Setting a session's date, time, and occurrence
      2m 34s
    5. Scheduling in-session hands-on labs
      51s
    6. Requiring registration
      2m 6s
    7. Inviting attendees and presenters
      2m 59s
    8. Setting session options and customizing a greeting
      3m 18s
    9. Setting up breakout sessions
      1m 12s
    10. Editing email options
      3m 33s
    11. Setting session information and adding course material
      1m 30s
    12. Adding tests
      1m 29s
    13. Saving settings as templates
      1m 36s
  4. 12m 39s
    1. Logging in from email
      2m 30s
    2. Introducing the WebEx user interface
      1m 7s
    3. Understanding WebEx panels
      2m 55s
    4. Sending and receiving chat messages
      3m 13s
    5. Viewing preloaded content
      2m 54s
  5. 12m 59s
    1. Logging in as a host and adjusting the session
      2m 20s
    2. Creating tests
      2m 43s
    3. Modifying session settings
      4m 11s
    4. Assigning participant privileges
      3m 45s
  6. 19m 42s
    1. Understanding the Participant panel features
      3m 21s
    2. Using emoticons to engage participants
      4m 17s
    3. Activating audio and video controls
      3m 2s
    4. Changing participant roles
      2m 21s
    5. Inviting and expelling participants after the session has started
      2m 12s
    6. Using the Q&A panel
      4m 29s
  7. 40m 37s
    1. Uploading files and polls to share
      6m 10s
    2. Displaying slides and animations
      3m 2s
    3. Annotating slides and whiteboards
      6m 48s
    4. Presenting audio and video files
      2m 12s
    5. Sharing a live application
      8m 56s
    6. Enabling a user to control a shared application remotely
      3m 21s
    7. Showing a poll question and its results
      5m 51s
    8. Transferring files to participants
      1m 53s
    9. Sharing a web site
      55s
    10. Sharing web content
      1m 29s
  8. 12m 45s
    1. Understanding telephony and VoIP audio
      5m 34s
    2. Starting the audio conference
      1m 44s
    3. Testing and troubleshooting audio
      3m 20s
    4. Understanding web camera video options
      2m 7s
  9. 11m 41s
    1. Using polls to support interaction
      2m 21s
    2. Creating and saving poll questions
      4m 0s
    3. Customizing poll settings
      2m 41s
    4. Downloading the WebEx Poll Questionnaire Editor
      2m 39s
  10. 8m 19s
    1. Managing breakout sessions
      8m 19s
  11. 9m 41s
    1. Recording sessions
      5m 28s
    2. Managing network-based recordings
      4m 13s
  12. 2m 31s
    1. Ending a session and saving files
      1m 3s
    2. Reviewing the session files
      1m 28s
  13. 2m 0s
    1. Next steps
      2m 0s

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