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Using the Q&A panel


From:

Up and Running with WebEx Training Center

with Karen Hyder

Video: Using the Q&A panel

The Q&A, or Question and Answer, Panel is an excellent way to manage and filter incoming questions from participants without them seeing each other's questions. It works somewhat like private chat in that questions are seen by the presenters or hosts or panelists, but not by the other participants. You can see here on the Presenters screen, as I transition over to the Question and Answer Panel, that there is a space at the bottom where a question can be typed and as participants type to me... go ahead Greg, if you would type your message and click on Send.
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  1. 1m 47s
    1. Welcome
      1m 2s
    2. What you need to know
      45s
  2. 11m 26s
    1. Introducing WebEx and registering for a session
      2m 57s
    2. Joining a session
      1m 37s
    3. Setting your preferences
      3m 53s
    4. Accessing the downloadable tools
      2m 59s
  3. 27m 27s
    1. Creating an instant session
      2m 21s
    2. Scheduling and setting up a training session
      1m 36s
    3. Selecting audio conference settings
      2m 22s
    4. Setting a session's date, time, and occurrence
      2m 34s
    5. Scheduling in-session hands-on labs
      51s
    6. Requiring registration
      2m 6s
    7. Inviting attendees and presenters
      2m 59s
    8. Setting session options and customizing a greeting
      3m 18s
    9. Setting up breakout sessions
      1m 12s
    10. Editing email options
      3m 33s
    11. Setting session information and adding course material
      1m 30s
    12. Adding tests
      1m 29s
    13. Saving settings as templates
      1m 36s
  4. 12m 40s
    1. Logging in from email
      2m 30s
    2. Introducing the WebEx user interface
      1m 8s
    3. Understanding WebEx panels
      2m 55s
    4. Sending and receiving chat messages
      3m 13s
    5. Viewing preloaded content
      2m 54s
  5. 13m 0s
    1. Logging in as a host and adjusting the session
      2m 20s
    2. Creating tests
      2m 44s
    3. Modifying session settings
      4m 11s
    4. Assigning participant privileges
      3m 45s
  6. 19m 43s
    1. Understanding the Participant panel features
      3m 21s
    2. Using emoticons to engage participants
      4m 18s
    3. Activating audio and video controls
      3m 2s
    4. Changing participant roles
      2m 21s
    5. Inviting and expelling participants after the session has started
      2m 12s
    6. Using the Q&A panel
      4m 29s
  7. 40m 38s
    1. Uploading files and polls to share
      6m 10s
    2. Displaying slides and animations
      3m 3s
    3. Annotating slides and whiteboards
      6m 48s
    4. Presenting audio and video files
      2m 12s
    5. Sharing a live application
      8m 56s
    6. Enabling a user to control a shared application remotely
      3m 21s
    7. Showing a poll question and its results
      5m 51s
    8. Transferring files to participants
      1m 53s
    9. Sharing a web site
      55s
    10. Sharing web content
      1m 29s
  8. 12m 45s
    1. Understanding telephony and VoIP audio
      5m 34s
    2. Starting the audio conference
      1m 44s
    3. Testing and troubleshooting audio
      3m 20s
    4. Understanding web camera video options
      2m 7s
  9. 11m 41s
    1. Using polls to support interaction
      2m 21s
    2. Creating and saving poll questions
      4m 0s
    3. Customizing poll settings
      2m 41s
    4. Downloading the WebEx Poll Questionnaire Editor
      2m 39s
  10. 8m 19s
    1. Managing breakout sessions
      8m 19s
  11. 9m 41s
    1. Recording sessions
      5m 28s
    2. Managing network-based recordings
      4m 13s
  12. 2m 31s
    1. Ending a session and saving files
      1m 3s
    2. Reviewing the session files
      1m 28s
  13. 2m 0s
    1. Next steps
      2m 0s

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Watch the Online Video Course Up and Running with WebEx Training Center
2h 53m Beginner Feb 27, 2012

Viewers: in countries Watching now:

Watch as author Karen Hyder demonstrates how to use WebEx Training Center to hold effective online meetings with audio, video, and screen sharing capabilities. This course covers how to set up, host, and manage sessions using built-in collaboration tools; how to engage presenters with chat and polling; how to share presentation duties with other participants; and how to use the WebEx recording features to make content available to others at a later date.

Note: Those using Meeting Center will also be able to use this course.

Topics include:
  • Registering for a session
  • Creating an instant session
  • Inviting attendees and presenters
  • Logging in to a session from email
  • Adding course materials and tests
  • Sending and receiving WebEx chat messages
  • Assigning participant privileges
  • Activating audio and video controls
  • Changing participant roles
  • Uploading files and polls
  • Displaying and annotating slides
  • Enabling remote control of shared applications
  • Sharing web content
  • Troubleshooting audio
  • Managing breakout sessions
  • Recording and reviewing sessions
Subjects:
Business Education + Elearning
Software:
WebEx
Author:
Karen Hyder

Using the Q&A panel

The Q&A, or Question and Answer, Panel is an excellent way to manage and filter incoming questions from participants without them seeing each other's questions. It works somewhat like private chat in that questions are seen by the presenters or hosts or panelists, but not by the other participants. You can see here on the Presenters screen, as I transition over to the Question and Answer Panel, that there is a space at the bottom where a question can be typed and as participants type to me... go ahead Greg, if you would type your message and click on Send.

You want to address it to me as the Host or Host & Presenter or to All Panelists. In that case the leaders of the session see the question and you can be specific about which leaders see it, but the participants do not see each other's questions. So Greg is asking, Can you copy formulas? If I click on his question I now have the ability to send or send privately. So I can type an answer that says, Yes, you can.

Just use copy and paste commands. And I am able to send my response to this person individually or to all participants. So if just click on Send Privately and then click on Send, only Greg sees that question and answer. This is how it looks on a Mac. I see two other questions coming in here. One from Bob: Will we be covering absolute referencing? I can click and say, Yes.

Click Send, and that question then is displayed for all participants and the answer is also displayed for all participants. In the case of Agnes' question, will we take a break soon? I might just say aloud, "Hi Agnes! I see your question there and yes we are going to take a break at 15 minutes past the hour." So I don't need to type my responses if it's not convenient to type, in fact as you're presenting it can be quite difficult for the presenter to type. You might rely on your host or other panelists to respond to questions in the Question and Answer Panel, especially when it comes to technical issues.

If individuals are having technical problems, it's nice to be able to keep those private so that all the participants are not alarmed by individuals' technical problems and all participants are not seeing the conversation about that technical problem taking place. You might choose to use question and answer in conjunction with chat or instead of chat. I know that some presenters, especially when presenting to a very large audience, will restrict the communication just to question and answer so that participants are not distracted by the items coming in.

If I do not have the Question and Answer Panel showing, it's helpful to see that to the right of the individual's name in the Participant Panel, a little question icon shows up to indicate me this person has asked a question and that will alert me to open the Question and Answer Panel and read their question. If something is directed to me, I'm seeing a separate tab in the Question and Answer Panel. This keeps clear questions that are sent to the hosts, the presenters, or individual panelists or just specifically to me.

If I have a question from an individual and I want to defer it to someone else-- maybe I don't know the answer to the question--I can click on Send Privately. The Respond Privately dialog box pops up and I can defer to another individual, I can dismiss it if I think it's not important, and by default I can use the custom response. So if there are questions that I can't get to during this session I can just dismiss them and move on or defer them to a helper who can answer that question later.

I can also customize the text of that and say, ask me again later. I think you'll find that the Question and Answer Panel is a nice way to filter questions and control questions without the entire audience witnessing that conversation.

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