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In an ideal world, presenters and participants log into WebEx sessions, enable their audio and it works perfectly. And in the real world, you might find that your own audio or a participant's audio does not immediately function. You can tell if a participant's audio is available based on the icon to the left of the person's name. As you can see to the left to Greg Thomas's name, I don't see a phone icon or a headset icon. That tells me Greg's audio is not enabled.
So at this point he can't hear me. It's possible he's hearing me out his PC speakers, but just in case he isn't I will need to type to him in chat. So I will type a message that will prompt him to make corrections to his audio. And I could type this message privately. If Greg understood my message, he'll click on this audio button at the bottom of the Participant panel and bring up the Audio Conference dialog. He could opt to use the telephone which is fairly straightforward, he can display the telephone controls, ask the software service to call him back or he can change the setting to I will call in. That provides the telephone number he needs to dial, the access code and his attendee number.
But Greg might type back to me, telling me that he's trying to use Voice over IP audio. In that case, he needs to click the Call Using Computer at the bottom of this dialog box. That will connect Greg to the audio. I can hear a bit of background noise, so that tells me Greg's microphone is unmuted and I might prompt him to Please mute. If this still doesn't correct the problem, Greg might need to dive deeper into the Audio controls by using the Test speaker/microphone link at the bottom of the Audio Conference window.
In this dialog box he can change the level of the Speaker settings and test the volume by clicking the Test button. At the bottom of the screen he might need to change the Microphone that his system is using. Ideally, it might have default it to the proper headset. In some cases the correct headset needs to be selected. So he would drop down the list, choose the correct audio device, and be sure that as he talks the green bar along the bottom underneath where the word Good is displayed is jumping up high enough for the volume to be heard.
To increase the volume, drag the Volume slider to the right towards the plus sign and finally, click OK. If the audio problem still isn't corrected, direct Greg to his Windows Control Panel, access the Hardware and Sound Controls, adjust System Volume and be sure that none of the System Volume options are muted. If any are muted, click Unmute and close the Volume Mixer window.
If the problem persists, recommend that Greg dial in on the telephone or contact his help desk for a further support. So, as you can see, the audio settings are available but might not connect instantly to the session.
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